Mitek Systems Anmeldelser 

Mitek is a rubbish app that couldn't make a single task like taking a passport shot as ID requested by NatWest bank.
I've tried for an hour without luck.
According to reviews in here and complaints all over the net this glitch is not new.
Disgusting service and wasting time.

I have come across many company such as yours doing liveliness check along with ID document in less than 5 mins time. I simply do not understand why you are making the customer do the same act 3-4 times after accepting the document which defeats the whole purpose which you are trying to improve that otherwise would have taken 7 days.
Just say it will take us XX mins to get a confirmation, or do everything manually. Do not say everything is OK after upload and come back with an "Oh! no there is a problem" and the saga repeating emails, that is not only frustrating it gives a bad impression for the brand you are providing this service for.

Wont let you mannually upload or choose when to take a photo of passport, drivers lisence etc. Always takes it automatically then says its too blurry, out of focus etc, even when the automatically taken image looks fine. If we had some level of control we could send photos that always match their needs but instead they choose to flood their system with garbage quality photos and we wonder why it takes 4 hours to get it reviewed. Have changed banks after this sytem was introduced. Not impressed.

Would like to give zero stars.
Absolutely abysmal experience. Tried several times to open a Natwest account. Facial scan and driving licence/passport photo accepted.
Then u just get an email saying:
Unfortunately we couldn't open an account sorry it didn't work out.
That's it!
Don't bother applying if they use Mitek. Complete waste of time.

They could improve their software to actually recognise passports and documents required by various banks, when their customers wish to open a savings account. They have made something which used to be simple a nightmare

Utterly awful and incredibly frustrating identity document validation service for NatWest bank. It tells you to make sure the document photo is not blurry, not in shadow, not in glare, etc but gives you absolutely zero control of when it actually takes the photo; absolutely no option to review and accept/reject the photo before submitting it; absolutely no way to see the photo to see what the inevitable problem is to try and fix it; and when you inevitably submit so many photo attempts because they are all rejected, it suddenly tells you that you've run out of chances and shuts you down - despite there being absolutely no mention of a limit up to that point. Utterly, utterly, amazingly bad system! A child of 5 could design a better system. I'm amazed NatWest get any new customers at all!!!! My advice: Don't even bother...

Absolutely awful experience. Tried to open an account with Yorkshire BS and after 2 hours of frustration gave up . It even locked up my laptop. I am now putting my savings elsewhere.

Absolutely awful system, why on earth are companies using this bot service? Tried to verify ID after losing log in for Leeds Building Society ISA, constantly rejected perfectly good documents including driving licence, bank statements etc. was on the phone to LBS and they couldn't help me as service is automated via Mitek. No way to contact Mitek to discuss, so stuck in doom loop. This is terrible for the image of the company that is using Mitek. Useless!

I am trying to open an account with Natwest, but am unable to as I keep failing Mitek's ID check software. I have tried over 20 times now to scan my driving license, but it constantly says my photo is too blurry, even though it is not. I have tried under natural and artifical lighting, ensured no glare on the picture, I have tried on different colour backgrounds, I have cleaned my camera using isopropyl alcohol, I have tried using 2 phones (Galaxy S23 and Z Flip), I have tried starting the camera close to the document and moving away, and starting far from the document and moving inwards, and am steadying myself again the table edge to stop shaking. Every time, it captures a perfectly clear picture, yet NOTHING I do will allow Mitek to accept my ID. I do not have any other form of ID and am now giving up and opening an account with another bank. Natwest must be losing so may customers with this awful Mitek ID check.

It doesn't take yahoo or Gmail so what the hell. Just to change a phone number on Credit Karma. This is a JOKE 😃 😀 😄

This online identification platform used by number of banks in the UK is one of the worse ID check I came cross in recent years.

Especially if your document and liveness selfie don't pass on the first attempt, you can say goodbye passing it, no matter how many times or good quality of photo/video you capture of your document or yourself as AI will keep rejecting it over and oven even if it says successful or processed on their status page.

I had to submit an bank application 3 times each time either liveness check or ID was rejected for untrue reasons such as frame duplication, blur, low lighting and so on - in the end had to manual check with the bank directly which was much quicker and simple and no AI nonsense.

Another issue is unlike other online identification platform, Mitek does not allow to retake a captured document or neither has preview of what is actually going to analysed by their AI image recognition system.

Online identification platform should be simple and easy to use, instead this platform lacks of basic functionalities which make the user experience inefficient and the transparency on what their AI actually reviews as their auto capture & submission is just garbage and most of the time there is not enough time for a document to be in focus on the camera and there are a lot of false positive detection on blurs etc.

If there was an option for zero stars, Mitek would get it.
Completely unable to use the Mitek link to verify facial ID etc to open a new savings account.
Unhelpfully, there is no advice on the linked page, no guidance on how to get the camera to work with the Mitek software and no contact details to get help.
Overall - Useless. 0/5

Awful experience. Can't sign up for accounts without giving a random 3rd party your ID documents. Uploaded driver's licence multiple times throughout the day to be rejected with vague and generic messages and no further information and no actual control over what you're sending. 0 trust in any security or systems they run when everything has been so awkward and awful to use. I've never had issues opening bank accounts before but Mitek clearly knows better!

Really terrible service and poor standards all round trying to confirm my id. I wish i could rate it lower.

Absolutely atrocious system that completely prevents any level of escalation or further support. If this garbage software decides to reject your IDs, you will not know why. There wont be a preview of the content. The bank support staff wont be able to see it either. Your credit score will take a hit and you will likely just have to cancel the application.

You need to remove my data from your system .before I file a complaint to the effect..

So their third party role is to verify identities on behalf of organizations such as banks and other financial service providers. The major problem being the tools provided to end user (you and me) to do so are poor, unintuitive, often broken and not at all user friendly. My verification (existing account at Hargreaves Lansdown) has so far taken several hours of my time and is still not complete as they either refuse to upload a driving license or reject an in focus picture of a bank statement as being out of focus. I'm losing the will.

This is a dreadful system for verifying ID. It randomly takes photos of your documents and uploads them, then later notifies you that your check failed because the photo is blurry. There is no ability to ensure that a good quality photo has been taken by this system, or upload your own, and then it rejects you because the photo it took is bad. Who designed this rubbish?

This company and any company who decides to use thier services should be ashamed of themselves. The worst verification experience I have ever had the displeasure of dealing with, it frankly doesn't work your document will always be rejected and when major companies such as Natwest or Nationwide use this process that is unacceptable. Avoid this service and any company who chooses this service at all costs (you will have to because you won't be able to verify yourself anyways).

Sadly my grandmother passed away recently and we need to close her Natwest account and transfer funds. Despite numerous attempts Mitek will not accept any ID documents from the executors of her will. Thankfully the funds are only hundreds, not thousands, but it is extremely unhelpful during a stressful time.