€35,000 Pending Since September 2 – Still No Refund On September 2, 2026, we received a €35,000 payment that was immediately placed under AML review. Almost two months later, the money is... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very disappointed with Mistertango. Our business account has had €144,930 restricted for nearly seven weeks, and we still have no idea when we will be able to access our money. We have c... Se mere
I'm a bit surprised with reviews as I saw them only after opening an account. But first contact with sale team was good with fast replies. Maybe a little bit slower with all documents verifications... Se mere
Virksomheden har svaret
Really great Bank, best support ever! Highly recommend mistertango to everyone. No risk at all to lose your money! 100% save! Do not waste time for searching for any alternative Mistertango is the bes... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Mistertango is a European fintech company providing payment accounts and payment services for individuals and businesses since 2014. Our customers get a dedicated IBAN to send and receive EUR payments, manage their funds, and access their account online through the Mistertango platform. We support SEPA payments across Europe as well as international SWIFT transfers, helping both private and business customers manage their everyday payment needs in one place. For businesses, Mistertango provides a convenient way to manage company funds, receive payments from customers and partners, and make local and international transfers. For individuals, our payment accounts offer a simple way to send, receive, and manage money online. Our focus is on making payments straightforward, secure, and accessible while providing personal support whenever our customers need assistance. Mistertango is a European Electronic Money Institution licensed and supervised by the Bank of Lithuania (Licence No. 11).
Kontaktoplysninger
Rinktinės g. 5, 09234, Vilnius, Litauen
- +37052055501
- support@mistertango.com
- mistertango.com
3,1
Middel
221 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 84 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Meno di zero anzi.......
Non vorrei essere offensiva, ma se dei truffatori veri, quelli che rubano soldi fanno riferimento a questa banca ci deve essere qualcosa che non va
29. juni 2022
Uopfordret anmeldelse
Besvarelse fra Mistertango
Cara Anna,
Ci scusiamo per la vostra esperienza. Forse potresti contattarci a complaints@mistertango.com e condividere la vostra situazione. Quello che è successo?
Cordiali saluti,
Squadra di Mistertango
Account for crypto business
I'm a bit surprised with reviews as I saw them only after opening an account.
But first contact with sale team was good with fast replies.
Maybe a little bit slower with all documents verifications but everyone was super polite and so far transactions goes smoothly.
21. juni 2022
Uopfordret anmeldelse
Besvarelse fra Mistertango
Dear Maria,
Welcome on board and thank you very much for this wonderful review.
We are working very hard to ensure the speed, safety, transparency and efficiency of our services. If you have any questions or inquiries, please do not hesitate to contact our support team https://support.mistertango.com/en/support/home.
Enjoy easy and reliable transactions with Mistertango!
Wishing all the best
Mistertango Team
Waiting for a response
Hello,
Mistertango seemed to be a great experience, but some time ago, they decided to close our company's account and asked for a bank address to which they can send the rest of funds. I have given the bank details. Mistertango account got closed, I have never received a SWIFT confirming the money transfer and have never received the money. Seems that Mistertango has just stolen 60 000 euros. We are a serious Monaco based company hoping to get a response at least here otherwise we will be obliged to start a procedure at the court of justice.
14. april 2022
Uopfordret anmeldelse
Besvarelse fra Mistertango
Dear MonExchange,
We are sorry to hear about this misfortune. We would like to ensure that the money had been transferred to your account in accordance with the provided bank details. We also have sent you a document proving this transaction has been already made. We do not know why the money has not reached you yet. It might be due to some legal or procedural issues with the receiving bank.
We do hope that this situation will get resolved in the nearest future and if you need any further assistance, please do not hesitate to contact our support team as they will gladly help you out with this or any future uncertainty.
Wishing all the best
Mistertango Team
Longterm customer - Stay away!
Been with them since 2017. Used to be ok in the beginning. After the crypto expansion in late 2020, they got more greedy, less responsible to clients, to the extend of outright blackmailing.
I have been asked regularly to provide bank statements up to half year prior, income details, crypto wallet details, txns. Even if you provide everything, your account could be in limbo state for weeks, in the meantime you don't have access to your funds. After KYC process is finished, you get random transfers frozen, until you again provide details about transaction. KYC data is requested every year. My plan got changed couple of times, every time they are "surprised" that I'm using it for crypto related transactions. Yeah, what a surprise.
10 Eur monthly inactivity fee, one day you open your account and see - negative balance. You transfer the exact amount to cover the negative balance, just to see that half of the funds are missing, and they pretend you still owe them money.
This has to be brought to the attention of Lithuania authorities.
6. april 2022
Uopfordret anmeldelse
Besvarelse fra Mistertango
Dear Tony,
We are sorry to hear about the inconveniences you may have encountered. We do admit that there might have been a period of time when the quality of our services was a bit lower than usual, but we are back on track and we are working really hard to make sure that our clients get timely support and relevant information about any possible changes in pricing or services. We kindly ask you to contact our support team through online bank system and let us know the exact issues you are having with Mistertango so that we can help to resolve them. We do hope that you will be able to see the improvement we are having and also help us improve even more.
Best regards,
Mistertango Team
I receive emails asking for fees for a service I never used
I keep receiving emails asking for fees, I registered to mistertango personal account once and never used it. But now, they're asking I pay for fees. They don't even reply to my emails asking them to close this account I never used in the first place.
Edit :
Problem solved. So I added 2 stars.
Received this email from Mistertango on march 1, 2022 :
"You have received a message with category Other:
Dear Client,
We would like to inform you that we will close your account and you don't need to pay any fees.
Sincerely,
Jake"
22. februar 2022
Uopfordret anmeldelse
Besvarelse fra Mistertango
Dear LaurentG,
We are sorry to hear that you have had a bad experience with us. We are working very hard to improve our services and customer support so that our clients can proceed with their transactions without any restraints.
Our support team is fully booked for the moment, but your inquiry has been internally prioritized, and we’ll get back to you as soon as possible.
As for the fees, indeed, we have made some changes to our pricing policy, but please be assured that we have sent out emails to all the clients beforehand (at least 60 days before the scheduled change in accordance with the legal requirements of the Republic of Lithuania). Please, check your SPAM folder or contact your email service provider for assistance in case the information has not reached you. Clients have a right to decline the proposed change and close down their accounts within the time frame of the aforementioned 60 days without any additional fees, but they have to express this desire in writing. In case there is no response from the client, in accordance with the law, it is considered that the client consents with the proposed change.
Please also be noted that in case the client does not use the account and does not pay the fee for more than two months, we stop the provision of services to the client and do not charge the fee any longer. However, if the client wishes to continue using our services or terminate them altogether the fee for the first two inactivity months has to be covered.
Currently we are adding more tools to our banking system so that we can improve communication with our clients not only through emails, but also through our online banking app. We hope that this will help to prevent information scattering in the future.
Regards,
Mistertango Team
Very bad experience
This bask was a really, really bad experience.
They had their license suspended for years, they promise you something and they will change the conditions without any prior notice.
My account went from 0 to ten € per month and I can't even terminate the service without paying.
Absolutely to avoid.
9. februar 2022
Uopfordret anmeldelse
Besvarelse fra Mistertango
Dear Manlio,
We are sorry to hear that you have had a bad experience with us. We are working very hard to improve our services and customer support so that our clients can proceed with their transactions without any restraints.
Indeed, we have made some changes to our pricing policy, but please be assured that we have sent out emails to all the clients beforehand (for private clients at least 60 days before the scheduled change in accordance with the legal requirements of the Republic of Lithuania). Please, check your SPAM folder or contact your email service provider for assistance in case the information has not reached you. Clients have a right to decline the proposed change and close down their accounts within the time frame of the aforementioned 60 days without any additional fees, but they have to express this desire in writing. In case there is no response from the client, in accordance with the law, it is considered that the client consents with the proposed change.
Please also be noted that in case the client does not use the account and does not pay the fee for more than two months, we stop the provision of services to the client and do not charge the fee any longer. However, if the client wishes to continue using our services or terminate them altogether the fee for the first two inactivity months has to be covered.
Currently we are adding more tools to our banking system so that we can improve communication with our clients not only through emails, but also through our online banking app. We hope that this will help to prevent information scattering in the future.
Regards,
Mistertango Team
Leider nicht wirklich seriös
Leider nicht wirklich seriös, dieses Unternehmen wirbt mit Öffnungen eines Business Accounts innerhalb von 24 Stunden. Nach über 1 Monat kam eine E-Mail das ich eine negative Bilanz auf meinem
Konto habe. Auf E-Mails von meiner Seite reagiert niemand. Ich kann nur jedem raten zu Alternativen zu greifen.
16. januar 2022
Uopfordret anmeldelse
Besvarelse fra Mistertango
Dear Konstantinos,
We are sorry to hear that you have had a bad experience with us. We are working very hard to improve our services and customer support so that our clients can proceed with their transactions without any restraints. Please let us know, if your issue has been resolved or if there is any other way in which we can make your experience with Mistertango more rewarding.
Regards,
Mistertango Team
This company is pure fraud
This company is pure fraud. They put you always in the term, that will always charge you per out and in transaction 10€. We wanted to switch to another term to use it for our DHL contract. They said they cannot do that due to KYC regulations. WHAT ? We send them huge stack of documents for the KYC and they sent us first 'Congrats, you passed our verfication' but now it's not possible, because probably they cannot charge us a very high fee for each transaction ?
I cannot recommend this company, stay away to save your funds.
9. december 2021
Uopfordret anmeldelse
Besvarelse fra Mistertango
Dear Janek,
We are sorry to hear that you have had a bad experience with us. We are working very hard to improve our services and customer support so that our clients can proceed with their transactions without any restraints. Please let us know, if your issue has been resolved or if there is any other way, in which we can make your experience with Mistertango more rewarding.
Regards,
Mistertango Team
This site is a scam
This site is a scam . They ask you for money without using their services and I have already report to the police.
28. november 2021
Uopfordret anmeldelse
Besvarelse fra Mistertango
Dear Lazaros,
We are sorry to hear that you have had a bad experience with us. We are working very hard to improve our services and customer support so that our clients can proceed with their transactions without any restraints.
Indeed, we have made some changes to our pricing policy, but please be assured that we have sent out emails to all the clients beforehand (at least 60 days before the scheduled change in accordance with the legal requirements of the Republic of Lithuania). Please, check your SPAM folder or contact your email service provider for assistance in case the information has not reached you. Clients have a right to decline the proposed change and close down their accounts within the time frame of the aforementioned 60 days without any additional fees, but they have to express this desire in writing. In case there is no response from the client, in accordance with the law, it is considered that the client consents with the proposed change.
Please also be noted that in case the client does not use the account and does not pay the fee for more than two months, we stop the provision of services to the client and do not charge the fee any longer. However, if the client wishes to continue using our services or terminate them altogether the fee for the first two inactivity months has to be covered.
Currently we are adding more tools to our banking system so that we can improve communication with our clients not only through emails, but also through our online banking app. We hope that this will help to prevent information scattering in the future.
Regards,
Mistertango Team
Nerekomenduoju naudotis sia imone ir…
Nerekomenduoju naudotis sia imone ir btc-exchange.com paslaugomis.
Dideli mokesciai ir jie parasyti mazomis raidelemis... Jokios support.
#mistertango #btc-exchange.com #atsiliepimai #nerekomenduoju #review
NOT RECOMMENDED... DIRTY THINGS GOING IN THIS COMPANY...
26. november 2021
Uopfordret anmeldelse
Besvarelse fra Mistertango
Dear customer,
We are sorry to hear that you have had a bad experience with us. We are working very hard to improve our services and customer support so that our clients can proceed with their transactions without any restraints.
It is also worth mentioning that we provide services for higher risk clients therefore our prices are set in accordance with the risk we assume. Regardless of the risk, we welcome all clients to use our online banking system, however, it might be perceived as slightly pricier for traditional low risk customers.
Regards,
Mistertango Team
Great & Easy Application
Great & Easy Application.
Good Customer Support.
I have no idea why people complain so much at of the questions they ask are completely normal and requested by law
19. oktober 2021
Uopfordret anmeldelse
Besvarelse fra Mistertango
Dear Michael,
Thank you very much for this review. Indeed, we are working very hard to improve our services and customer support so that our clients can proceed with their transactions without any restraints. At the same time we must ensure the compliance with legal and procedural requirements issued by the regulatory body of the Republic of Lithuania.
We are happy to have you as our client. If you have any ideas or feedback on how to make your experience with Mistertango even more rewarding, please let us know.
Regards,
Mistertango Team
Used to be ok , no its just smells of scam
Total joke sent money they received on Thursday, they asked for invoice had to send 3 times and chase them for 3 days until hey said they received it, then the ok the payment and say its in my account and it never showed, this is basically a scam in my book as how in the world there internal protocols must be 0 .
I would recommend to no one and Serra only do not use them if you are in any rush of getting paid or looking to pay anyone.
15. september 2021
Uopfordret anmeldelse
Dont open an account
Dont open an account. I have never used the service, now they claim me 60 Euro plus monthly fee until I cleared the claim. Cant even close account before I paid. Typical Balticum scammers.
Now ive made a policereport and also to Swedish Konsumentverket (customer agency). Suddenly Mistertango sent an email that they will close down my account and erase all claims. !!??
6. september 2021
Uopfordret anmeldelse
Suddenly got an email after opening an…
Suddenly got an email after opening an account over a year ago and now I owe them 60 EUR which I was unaware of and it was unprofessional for them to do that given there was no mention of those charges in the first place.
5. august 2021
Uopfordret anmeldelse
They randomly email you after 2 years…
They randomly email you after 2 years to charge 60 euros from the *monthly account subcription*, that you never knew about and never agreed to. I asked them to close my account but they didn't repond yet. I will contact the EU financial advisors to report this scam. DO NOT USE MISTERTANGO.
4. august 2021
Uopfordret anmeldelse
Do not open (never mind use)
Do not open (never mind use). Close a bank scam as possible! Impossible to close account and they take money from you for nothing
4. august 2021
Uopfordret anmeldelse
I have never used their services and I…
I have never used their services and I got an email today saying I will be charged 5 euro. This email has never came before. I downloaded the app and I was surprised to see that I owe 55 euro! Without any other notice.
I didn't even have the app installed
I have sent an email to close my account and i'm waiting.
Keep away! And don't sign up!!
4. august 2021
Uopfordret anmeldelse
3rd world country app
3rd world country app. When I tried to open an account it send me confirmation PIN and when I use this pin to confirm it shows me : wrong pin. So if your elementary functions already works so terrible then I don’t want see the rest of your company. I would give 0 stars if possible.
14. juni 2021
Uopfordret anmeldelse
società bancaria truffaldina
Sono stato abilmente truffato ed ingannato da due personaggi Fabrizio Sella e Stella Andersson che per conto della piattaforma FX GIANTS mi invaiavano a mezzo mail grafici con cifre record di oltre 100 mila euro facendomi versare a questa banca di gentiluomini migliaia di euro col pretesto che rappresentavano commissioni.
Di concerto col, mio avvocato sto per presentare denuncia penale contro questi individui
25. maj 2021
Uopfordret anmeldelse
NEVER USE THIS SCAM OF A SERVIC
9. maj 2021
Uopfordret anmeldelse
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