Misterlamp Melbourne Anmeldelser 118

Today I also fall into this scam !! I ordered one light from them and then there was immediate time bound offer to place another light . I misread and thought my order price is reduced so pressed another button and another order placed !

Because I paid first one via pay pal it an automatic paying option for the next order! So I ended up with $446 order .

I immediately went to their website to cancel the order but there is no process to cancel the order. So I send email to there email with whatever the order number for cancelation within 30 minutes.

At the same time I call my bank and raise dispute , also I ah e raise dispute at PayPal !

But not sure if I will received my money back !!

They responded back to me later today and said it’s automated process and the order can’t be canceled and once you received the team you can return . So I replied there email requesting to cancel the orders as at that point there was no tracking or shipping confirmation stating please do not ship and cancel my order !

However let see what PayPal can do about it !! Finger cross

SCAM SCAM SCAM I wish I could give them zero stars. This company needs to be taken out, they are completely predatory.

I waited almost a months (2 weeks longer than promised) only to get a severely banged up box with probably weak structural integrity to begin with. My pendant was bent in multiple places so I asked for a refund. They refused to refund even though their website says they do and have offered me a measly 15% of my purchase back on a $300 light!!

Oh but so gracious of them to offer me a full refund if at MY EXPENSE I ship it back to their China warehouse, even though they had given me a DAMAGED item, makes sense for that to be my expense yea?. Oh and btw they told me the cost of the return is 20 euros (misterlamp MELBOURNE?), where their website says their offices are in London and then their return policy says FOR CHANGE OF MIND is $25 AUD return, so the currency choice is baffling and a massive red flag.

I have been in back and forth emails where they've ignored things I've said and made me repeat facts over and over. I am revolted that this kind of company is allowed to exist, scamming at PREMIUM these are not SheIn prices. Absolutely furious and disgusted

Scam! Images do not represent the product they send you. Rubish knockoffs from China. False advertisement and then you will have to pay for the return yourself

This brand came up in my instagram feed and I was silly enough to purchase from them without googling first. No matter how legitimate they may look, this site is fraudulent. The lamp I ordered broke the moment it was taken from the box. Crumbled like a leaf and fell apart in my hands. They sent a replacement after about 25 emails, again, it was faulty. This time with an international plug, as well as key parts missing. It wasn't even the same product orginially ordered. I have wasted hundreds of dollars and three months' worth of time trying to get a refund to no avail. These products are not what is pictured on the website. They also seem to have bought a bunch of domain names with 'Melbourne' or 'Denmark' or 'Auckland' and all of them originate from China. Please don't make the same mistake I have.

SCAM SITE - DO NOT BUY FROM THEM!!! And after reading all these reviews, I can't believe they haven't been shut down.

Never got my items, never got any replies from the company until I lodged a complaint through Paypal - thank god I paid through Paypal. 3.5 months later I finally got my money back in full. Every reply from them was the same copied and pasted generic email.

Usually google companies first and unfortunately I missed doing it for this one, but hopefully it saves someone else losing their money and the people behind this site get some karma

It’s a scam!! These lights come from China, they don’t have a business in Australia and the products are faulty

Absolute scam, my order never arrived and the only reason I got any response was because I made a complaint via PayPal. Do not buy from this site

Bought a lot of lights, only some arrived, and they won’t send the rest. Took up our time asking for photos and proposing we send things back. The ones that are arrived are plastic crap and unusable. Do not order from this website. Have reported them to scam watch.

I ordered a Mushroom table lamp the material was listed as iron and glass. However, I received a plastic lamp.
DON'T BUY FROM THEM.

IT'S A SCAM - BEWARE!
100% Fake. I never received my order and no one ever got back to me when I requested a refund. Tracking website is reported to be suspicious. DO NOT BUY FROM THEM!!!!!

SCAM

agree with everyone else, completely fake company. Only sent half my order (which was of very poor quality), refuse to refund me for what they haven't sent.
Customer service is just 'copy and paste' emails that go nowhere. DO NOT BUY FROM THEM

Scam,
Ive lost $1000. No customer service and no accountability

Appalling. Product advertised (high quality, designer product) was not the product that was received (low quality, drop-shipped, mass produced plastic rubbish). Product shots and copy lifted from other websites. Effectively a bait and switch operation. No effort made to remedy the situation or admit liability. AVOID AT ALL COSTS.

I concur with previous reviewer. I had the same experience. Will check carefully now before I buy anything online.

Only giving 1 star because I can't give 0 stars. This company is a total SCAM. they've infiltrated Instagram with fake advertising - their website is lifted from other legitimate online business. The 'Contact Us' and 'Refunds & Exchanges' section is shoddy. The prices are too good to be true. They are probably the same bunch that started the 'Coco-Melbourne' instagram account that was lifted from a lovely European fashion label. More and more business like this are popping up every day - they're like an infection spreading.
ALWAYS CHECK TRUST PILOT BEFORE YOU PURCHASE ANYTHING VIA INSTAGRAM!!!!!