Mifo Anmeldelser 

I purchased the Sonictrek 11 Earphones on the 16th June 2026 I paid $199.99 my order stated in stock at Altona, Delivery in 3 - 5 days this is now the 11th July and not a sign of my purchase despite many unanswered emails I’ve forwarded.
I have requested my payment to be refunded within 3 business days however no response or updates whatsoever.
Mifo do not list an address or contact phone number and I now understand why!
One is forced to contact through their customer support email which they seldom respond to and when they do same generic reply of sorry we are investigating BULLSHIT!
For those considering buying from MIFO beware. DONT!
If I could leave no stars I would! It appears they are a company that are permitted to steal your hard earned dollars!
They need to be held accountable and charged with THEFT!

DO NOT PURCHASE PRODUCTS FROM MIFO

I usually do not write reviews, but the experience with Mifo has been such an extraordinary ordeal that I am writing one now. I ordered the Mifo 05 in January this year. When they arrived, the right earbud did not charge and hence I immediately started the return process. I was met with a complete non-response both through their website and via email. After repeated messages, I only received a response after threatening to report them to the Australian Competition & Consumer Commission. After many more messages from my end, I eventually received a return address and confirmation that the items have been received. However, I have still not received a refund. I have now had to raise a dispute through my bank and have reported them to ACCC. I would NEVER buy with them again and hope they get shut down.

Sold me a product they didn't have in stock even though their website stated that they did and had a 3-5 day delivery time.
Three weeks later still hadn't received goods, contacted MIFO support, they assured me that product would be despatched that week.
2 weeks later still nothing.
Contacted MIFO support and was informed they didn't have stock( even though the website still stated the product was in stock.
I requested a refund which they agreed to due to their failure to supply.
Now a month on and I'm still chasing the refund, and of course MIFO have stopped returning emails.
Commonly known as stealing!!

Do not purchase their mifo 05 gen 3 wireless earbuds. They will break within a year, and when you try and get a replacement or a refund they will pretend to put you in contact with their returns team and then it will be radio silence and you will not receive a refund. They are scammers selling a broken product DO NOT TRUST MIFO OR ANY OF THEIR TERRIBLE PRODUCTS!

I would not even give this company one star due to their extremely poor customer service. My advice: stay away and invest your money with a more reliable retailer.

The only positive thing I can say about these earbuds is that they fit securely and stay in place, even while running. Other than that, everything else is average, including the sound quality. However, the product itself is not the main issue here - the real problem is their after-sales service and warranty support.

If you experience any issue with your earbuds, do not expect your warranty to be honoured, and do not expect meaningful customer support.

I first contacted Mifo in January regarding an issue with my earbuds. What followed was four months of frustrating back-and-forth emails. They do not publish a phone number or physical address, which now makes sense to me. During those four months, they repeatedly asked the same questions, requested photos multiple times, and kept dragging the process out.

Eventually, they instructed me to send the earbuds back for inspection, stating clearly in their email that the process would take 14 working days. Do not fall into this trap.

I sent the earbuds back two (2) months ago and still have not received them back, nor have I received any meaningful update. Every response to my follow-up emails has been the same generic message: “Thank you for your patience, we are investigating.”

At this point, I have completely lost confidence in this company. There is no accountability, no proper communication, and no resolution. It feels like they have simply taken my earbuds and left me with nothing, or in other words - they stole my earbuds.
Next step is to sue them.

I bought the Mifo 05 plus Gen 3 less than a month ago and have mostly used them at night to relax or watch videos. It was easy to set up, and they attached immediately, but it took me a little longer to get used to how they fit. The sound quality is good enough for casual listening, and the battery life has been good. But I did note that the connection would drop sometimes when I moved from one room to another, and the the controls can be unreliable at times. They work for ordinary thing, but they're not flawless, so I'd give them three stars.

Headphones couldn’t be any worse if they tried. Never replied to my email saying they were defective, tried to contact on every social media platform and never got a reply. Honestly I’d rather go without headphones that deal with these scammers

Updated review — 24 August 2026

UPDATE: 169 days to process a return

I originally contacted MIFO on 6 March 2026 about faulty earbuds. After troubleshooting failed, MIFO offered a replacement on 6 April. I accepted.

On 13 April, MIFO told me that a prepaid return label would be sent. It wasn't.

I followed up repeatedly. Instead of providing the promised label, MIFO subsequently told me on multiple occasions that I would have to organise and pay for the return myself, despite their original offer of prepaid postage.

On 2 June, after I again pointed out the discrepancy, MIFO apologised for the "miscommunication" and again stated that "the return label will be sent by the returns team soon."

It wasn't sent until 16 July.

That's 94 days from the original promise of a return label to the label actually being issued.

I returned the earbuds immediately and provided the tracking information and photographs on 17 July. MIFO then advised:

"the evaluation process typically takes 7 to 14 business days"

I waited 25 business days and contacted them on 20 August because that timeframe had been exceeded.

On 21 August, MIFO confirmed that the returned item had been received and said they would "now follow up with our relevant team regarding the inspection and the next steps for your replacement."

In other words, after 35 calendar days with the returned product, it appeared that the inspection process was only then being followed up.

I pointed this out and noted that the entire return process had now been going for 168 days.

Later that same day, MIFO finally advised that the replacement was being processed. They offered a non-identical "Australian Version" replacement, which I accepted.

On 22 August — a Saturday — they advised that the replacement had been processed and that they were awaiting tracking information.

So, as of 24 August 2026, the situation is finally moving toward resolution.

I acknowledge that MIFO has now processed the replacement. However, the resolution does not change my experience of the process.

Summary:

Fault reported: 6 March
Replacement offered: 6 April
Prepaid return label promised: 13 April
Prepaid label actually issued: 16 July
Returned: 17 July
MIFO's stated inspection timeframe: 7–14 business days
Actual time before MIFO said the inspection was being followed up: 35 calendar days / 25 business days
Replacement processed: 21 August
Total time from initial contact to replacement being processed: 168 days

For me, the issue is no longer simply whether the earbuds were faulty. It is the extraordinary length of time, repeated contradictory instructions and repeated need to chase MIFO for action throughout the return process.

My experience with MIFO has been extremely poor.

I placed an order after relying on the stock information shown at the time. When it became clear the items were not available as expected, I requested cancellation and a full refund. Despite this, the order was still sent.

I returned the items unopened, in the original packaging, using the return label supplied by MIFO. I also provided photos confirming the items were unopened, along with the tracking information. The returned goods have been delivered back to MIFO.

Despite this, no refund has been paid.

Since the return was received, MIFO has failed to provide any meaningful update or resolution. I have sent multiple follow-up emails, but the communication has either stopped or failed to address the actual issue: they have the returned goods and I still do not have my money back.

This is unacceptable. A return of unopened items should be a straightforward process, particularly where the company supplied the return label and received the goods back. Instead, I have been left chasing a refund that should already have been processed.

Based on this experience, I would strongly caution others before ordering from MIFO. The problem is not just the original stock issue; it is the lack of accountability, poor communication, and failure to refund after the items were returned.

Worst earbuds and customer service I have ever dealt with. They were going to replace then refund, then I dont hear.from them. Useless. Do not buy!!

AVOID like the plague!!! Will happily take your money and then never send you your purchased product! Customer service is non existent. Absolute scam of a site offering products. I don’t know how the Australian government allow this BS to happen and continue. Shut them down! They are a scam!

Ear buds didn't work as they said they would. Sent email after 7 days for a refund and also send back earbuds. 5 weeks later and after 8 emails sent still waiting for my postal return and my refund of $150. Very poor customer service that doesn't follow up on what they promise

First of all, how can i rate a product when i paid almost $200 in June 2025 and its almost June 2026 and i still haven't received my earbuds?

Second of all, i see reviews in here from time to time, i wonder if this is computer generated to make people thing that this product exists? this is a genuine question. Is Mifo actually a product or a complete fraud and AI generated brand?

I've received a few emails from support team and they all sound like a computer and AI generated tone.

Can someone tell me if my $200 is completely gone or not? i'd love to be able to review something and give it a one star, but frankly i have nothing to review and probably am talking to a blank wall here.

Worst service possible. Since December 2025, this "company" is still reviewing my case for a return of their product. Contacted multiple times (39 emails) so far with 3 replies stating they're reviewing my request for a return.

What happened? I inadvertently ordered 2 sets of earbuds by mistake. I contacted them within 2 hours of the order. They acknowledge the mistake and would make the adjustment. Two weeks later, 2 earbud sets were delivered. I contacted them being advised they'll review my case. What case?

Its like dealing with a 3rd world company. The earbuds I'm using are hopeless when wearing them in windy conditions. I urge everyone considering purchasing them is to look elsewhere.

I am not one to write reviews but I feel its important to warn people STAY AWAY FROM THIS COMPANY.
I wish I did better research before purchasing their 360° baby monitor. It was horrible quality - I couldn't hear my son crying through it (dangerous too might I add). They agreed to refund me after attempts at troubleshooting. I returned the device and when it was time to process the refund they stopped responding. Its been almost a whole year, email after email and when I give the information or the email chain as they dont have a phone number- the representative Rex stops responding. I have done further research after the fact, and have discovered there have been several complaints made against them to Consumer Affairs Victoria for similar or the same issues. Please dont waste your money on this pathetic brand. They take your money and pretend to care about their customers. Disappointing.

The sound quality is better than I though it would be for the size. The mids are clear, and the basis is good enough for casual listening. So far, the case battery has been doing nicely. TH only negative I saw was that there is a small delay while switching between devices, but it's not a big deal. In general. I have a very good time.

Ordered and received earbuds in May 2025, however the left earbud wiggled about in the case so didn't charge well or stayed connected to my phone. I contacted "Support" who's communication seemed fine as we went through troubleshooting, and they ended up offering a replacement under warranty. I sent the earphones back, and that is where the communication stopped. I've contacted them many times now however received no update, replacement or refund.

Absolute theives. Company basically doesn't exist. i have issues with my earbuds and I've been jumping though hoops for day and not getting anywhere. Don't buy anything from mifo/smartware pty ltd

And I will bring writing a google review on the terrible customer service. I have experience.

Firstly one earbud stopped working! Within 7 months and you guys agreed in writing to provide my a fully replacement. I questioned and reconfirmed, and thank you very for your help and your understanding.

Then I didn't receive any response so I followed up probably 10 times, you guys ghosted me which is very unprofessional.

Given it was agreed that you'll give me a full repayment, I ended up giving my earphones to charity because I didn't like only one working.

I then received a email to say, we need the earphones back to provide the replacement! mind you after months of following up.

This email reminds me to write the google review and I will be telling anyone I know to put a google review of 0.

I ordered one set of headphones or so I thought and miraculously paid for and received two in the post. Despite months of assurances via various emails they would send me a return slip and refund the unwanted set they have not. They are disingenuous at best. The ultra thin minifit earbuds themselves are pretty average. Don't go anywhere near this company