We have received excellent customer service from Victoria Mansfield & Kelvin Onabanjo. Thank you both for your prompt responses and how you resolved our query. It seems rare nowadays that something... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered 2 bedding sets from MFI but unfortunately I was informed that one had gone out of stock. Jade Sutton and Chris Holding were incredibly helpful doing all that they could to help amend this... Se mere
Virksomheden har svaret
The sideboard we purchased arrive very quickly. On building we noticed a piece missing so joined the live chat and spoke to Chris Holding and he couldn’t be more helpful. Within 5 mins, we got this so... Se mere
Virksomheden har svaret
Unfortunately had to send my item back as was damaged . I spoke to a lovely Customer Service Adviser Chris Holdings who showed an excellent Customer Service approach and refunded me for my item . T... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
You’re invited to join us! Create the perfect home with MFI.
Kontaktoplysninger
1 Sustainability Way, Farington Moss, Leyland, PR26 6TB, Storbritannien
- info@mfi.co.uk
- mfi.co.uk
4,7
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great selection great quality and fast…
Great selection great quality and fast shipping
8. oktober 2026
Besvarelse fra MFI
Good morning,
Thank you for your wonderful 5-star Trustpilot review!
I am really happy to see you have had a great experience with us!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Quality cushion at a reasonable price
Quality cushion at a reasonable price. Also fast and efficient delivery
8. oktober 2026
Besvarelse fra MFI
Good morning,
Thank you for your lovely 5-star Trustpilot review!
I am really happy to see you have had a great experience with us, and you found your cushion of good quality, with a speedy delivery!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Besvarelse fra MFI
Good morning,
Thank you for your brilliant 5-star Trustpilot review!
I am really happy to see you have had a great experience with us, and you managed to find exactly what you required!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Excellent service and fast delivery.
6. oktober 2026
Besvarelse fra MFI
Good morning,
Thank you for your fantastic 5-star Trustpilot review!
I am really happy to see you have had a great experience with us!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Excellent Quality
Accurate description. Great price. Fast delivery. Excellent quality cushions. Very happy.
19. september 2026
Besvarelse fra MFI
Good morning,
Thank you for your incredible 5-star Trustpilot review!
I am really happy to see you have had a great experience with us. Your feedback is the definition of exactly what we strive for, so I am happy to see we hit the mark for you!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Website was easy to navigate.
10. oktober 2026
Besvarelse fra MFI
Good morning,
Thank you for your lovely 5-star Trustpilot review!
I am really happy to see you have had a great experience with us, and found our website easy to navigate!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
So simple to order.
10. oktober 2026
Besvarelse fra MFI
Good morning,
Thank you for your lovely 5-star Trustpilot review!
I am really happy to see you have had a great experience with us!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Lamp is lovely though it’s more black…
Lamp is lovely though it’s more black than brown
7. oktober 2026
Besvarelse fra MFI
Good morning,
Thank you for your Trustpilot review.
We really do appreciate your honest feedback, so thank you for taking the time to do this for us.
I will pass your comments on to the relevant department as some feedback, as we are always looking for ways to improve our service.
Jade @ MFI
Really quick delivery lovely product
8. oktober 2026
Besvarelse fra MFI
Good morning,
Thank you for your wonderful 5-star Trustpilot review!
I am really happy to see you have had a great experience with us, the delivery was quick, and most importantly, that you love you items!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Easy to order and quick delivery
Easy to order and quick delivery. Very pleased with the products.
19. september 2026
Besvarelse fra MFI
Good morning,
Thank you for your brilliant 5-star Trustpilot review!
I am really happy to see you have had a great experience with us! I am so happy to hear you love your items!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Competitively Priced. Delivery Time Longer Than Expected
Delighted with my new dining set from MFI. Shopped around and MFI were competitively priced compared to other companies selling the same furniture. Deliver took a bit longer than the expected 2-7 days but the customer services team, Jade and Chris, responded promptly to my queries/concerns.
9. oktober 2026
Uopfordret anmeldelse
Besvarelse fra MFI
Good morning,
Thank you for your lovely Trustpilot review!
I am really glad to see you have had a good experience with us and that Jade and Chris were most helpful in resolving your query.
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Items easy to view and easy to order
Items easy to view and easy to order. I didn’t know MFI were even on line!
10. oktober 2026
Besvarelse fra MFI
Good morning,
Thank you for your amazing 5-star Trustpilot review!
I am really happy to see you have had a great experience with us, and you found our website easy to navigate!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Besvarelse fra MFI
Good morning,
Thank you for your wonderful 5-star Trustpilot review!
I am really happy to see you have had a great experience with us, and you find your item of great quality!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Easy website clear and concise.
10. oktober 2026
Besvarelse fra MFI
Good morning,
Thank you for your lovely Trustpilot review!
I am really happy to see you have had a great experience with us, and you found our website easy to use!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Besvarelse fra MFI
Good morning,
Thank you for your lovely 5-star Trustpilot review!
I am really happy to see you have had a great experience with us!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Simple and easy.
10. oktober 2026
Besvarelse fra MFI
Good morning,
Thank you for your lovely Trustpilot review!
I am really happy to see you have had a great experience with us!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
KEEP THE PACKAGING
Took delivery of a Kalona sideboard and it was in a terrible state.
One of the hinges was broken; two of the doors were so badly warped they couldn’t be held closed by the magnets; there was a chip out of the top panel.
MFI agreed that the manufacturers would replace it, but they refused to take it away unless it was packaged exactly as it was delivered. This was almost impossible as it weighs almost 90kg and we couldn’t get it back in the box with the protective wrapping.
MFI refused to help.
They put the onus onto the manufacturers despite the fact that our contract (and money) was with them.
Luckily we didn’t get as far as legally testing this as we managed to get it packed up and the swap went ahead.
The new sideboard is fabulous!
Not only does it look good but all the doors open and close, and everything fits together as it should.
This sideboard is sold by several retailers around the country, often for a much higher price, so my advice is to buy from MFI, but KEEP THE ORIGINAL PACKAGING
13. september 2026
Besvarelse fra MFI
Good morning,
Thank you for taking your time to leave a Trustpilot review.
I am extremely sorry to hear of the issues you have experienced with your order, and for the inconvenience this has caused you.
We do advise not to dispose of any original packaging unless you are happy with the item, as we require all items to be packaged back up ready for a collection, if the item is deemed damaged or faulty.
As we use third party couriers, we do not offer an assembly or disassembly service and I am terribly sorry for the further inconvenience this has caused you in needing to dissemble the item ready for collection.
However, I am happy to see your new sideboard arrived in perfect condition, and you are satisfied with this. 😊️
We do truly try our best to resolve all issues in a satisfactory manner, and I am sorry if we let you down on this occasion.
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Well done MFI. Superb.
Well done MFI. Supetb customer service. Followed up an issue. Phoned me regularly without my having to chase them. Listened to me. Were polite and friendly. What a breath of fresh air. Other companies should model themselves on this approach. Very, very pleased.
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra MFI
Good morning,
Thank you for your fantastic 5-star Trustpilot review!
I am really happy to see you have had a great experience with us. Although I am sorry for your initial issue, I am happy to see myself and Victoria managed to turn around your customer experience and provide a satisfactory resolution for you!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Besvarelse fra MFI
Good morning,
Thank you for your Trustpilot review!
I am sorry to hear your experience was not great.
If require any assistance please contact the team at Info@mfi.co.uk.
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Very efficient and easy to order website
9. oktober 2026
Besvarelse fra MFI
Good morning,
Thank you for your lovely Trustpilot review!
I am really pleased to see you have had a great experience with us, and found our ordering process simple and easy to use!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.