Mex Rent A Car Anmeldelser 

After booking a car on line with all the extra insurance I was forced to pay more than double at the desk on pickup. I had no choice to do so as I needed the car to get to my next destination with no other cars available for rent. After over a month of going back and forth of sending documents, photos, movies I got no where.
STAY AWAY from them they will rip you off

Predatory damage fees. The upfront rental cost was very cheap (under $200 for a 13-day rental), but it seems they use minor damage to make their actual profit. When we returned the vehicle, they pointed out 4-6 minor surface scratches on the front and charged us $2,500. This is completely disproportionate to the actual cost of repairing minor cosmetic marks. For anyone else caught in this 'damage trap,' please be aware that you can report them to the KZP (Commission for Consumer Protection) in Bulgaria. Companies like this rely on tourists not knowing their rights or the local authorities. Luckily, we paid with a credit card that offers comprehensive auto coverage, and they handled the ridiculous bill, but I am still flagging this behavior to the regulators. Beware: this location operates on a damage-trap model. Avoid them unless you have top-tier third-party insurance!

alquilamos en navidad dic 25 un coche todo terreno para once dias, pagado con tarjeta y puse hora llegada 4 tarde y salimos del aeropuerto 20 minutos más tarde ya que habia mucha cola para los pasaportes, nos esperaba el chico de la van que nos llevaría a recoger el coche, pero nos pasó por teléfono a su gerente y nos dijo que llegavamos 20 minutos tarde y que ya no nos daba el coche, pusimos denuncia en policia y todo, pero nada, una estafa, mala gente, sin educación, les da igual el sufrimiento, fue duro el golpe , tuvimos que apañarnos con transfer los cinco de mi familia ya que imposible alquilar ningun coche a esas alturas,

I was scammed and robbed by Mas by Mex.

I arrived in the middle of the night in Monterrey, Mexico (delayed flight, which I had informed Mas by Mex about via email). On site, after nearly an hour of waiting for the bus that was supposed to take me from the arrivals hall to the company's office, I learned that my reservation had been canceled and I would not get my money back. I was informed about this by an unprofessional, unfriendly, and most importantly, non-English-speaking employee (communication via translator).

In the office, I was offered an alternative rental for three times the higher amount.

I warn against this company. It's a pure scam.

In the end, I had no issues booking the service with Sixt, which is the complete opposite of Mas by Mex.

I would strongly recommend being very cautious renting from this company.

At the end of my rental, I was accused of causing a small scratch on the rear bumper that was already present when I picked up the vehicle. This was not pointed out or documented at the start of the rental.

They then attempted to charge my full deposit of 50,000 pesos (approximately $4,000 AUD) for this.

When I asked for evidence, they were unable to provide:

- Timestamped photos showing the condition of the vehicle before my rental
- A signed return inspection confirming damage
- Clear proof that the damage occurred during my rental period

The only photo shown did not include any verifiable date or time.

I also experienced pressure regarding insurance coverage at pickup, despite my booking indicating that coverage was included.

I gave the company the opportunity to respond and provide supporting evidence, but did not receive any reply.

This matter has now been formally disputed with my bank.

My advice to others: take full video evidence at pickup and return, and ensure all existing damage is clearly documented before leaving the rental location or rent elsewhere

I travel alot for work, I often fly home for a few days. I was told because I was in my home state I had to put $1000 dep and I had a 50 mile limit daily.

A veces cometemos el error de dejar ir oportunidades en la vida. Ninguna de esas oportunidades se compara con la oportunidad de nunca haber conocido a esta terrible empresa.
No recuerdo haber tenido una experiencia tan desagradable con ninguna empresa de ninguna industria en todo el mundo.

La empresa no quiso cumplir las condiciones acordadas con el intermediario y me quedé sin coche de alquiler. Te cuentan que tienes que hacer frente a un pago de 750.000 pesos si no contratas su seguro y un depósito de casi 3000 dolares. No aceptan darte el vehículo con las condiciones pactadas con tu intermediario. Conductas mafiosa. Tras la reclamación, no sueltan el importe prepagado. Perderás tu dinero, tiempo y paciencia

Worst rental company I have ever experienced . Pure scammer , I already paid online through a broker and then was told at the desk that I need to buy a local insurance otherwise I am not allowed to get the car , charged me £261 for it . Then took £1200 deposit .once I got the car I realised the remote of the car wasn’t working probably . When I gave the car back they told me all good and then 10 min later I received an email that I need to pay £339.66 for other fees.i had to block my credit card . Broker should not used this company , do not hire vehicle from them ever

Le mejor experiencia con mex en Cancún, los coches no valen un dollar consideren las leyes en cada país, y hay que pagar lo que es necesario en cada uno de ellos, mi mejor experiencia y seguridad completa fue con ellos gracias infinitas

The rental process when picking up the car was a The rental process when picking up the car was an absolute joke, the whole process was done in a booth. No human contact.Forced to purchase additional insurance even though I had already purchased collision through Expedia. Was charged 186 additional dollars to use my own insurance company and was told I would be refunded the cost of the collision I purchased through Expedia. Was then charged a $250 deposit it has now been over a month and I have been reaching out but have come to the conclusion that I am out, The $325 they owe me word of warning. I know it looks like a good deal when you make the reservation, but this five day rental ended up costing me almost $600. Go with a reputable company!

Nos dieron un coche distinto, un chino, bástate cutre, tuvimos q cambiar los limpiaparabrisas y nos dijeron q nos devolverían el coste y no lo hicieron, la Semora de recepción muy borde y mal educada

Pessima reputazione e truffatori Abbiamo prenotato con expedia la macchina a noleggio a cancun tutto ok fino alla consegna dove l adetto ha dato un parere favorevole alla riconsegna della vettura. Al momento della fattura arrivata via mail dopo circa 20min abbiamo trovato 250€ in più perche secono loro abbiamo rovinato i tappetini. Prendete un altra marca sconsigliata

Du vol, fuyez! Vous payez en ligne, prenez une assurance mais ils vous facturent plus de 500$. Une arnaque totale

Customer service is non existent, complete sham when it comes to legit rentals. They refuse all your insurance proofs to force you to buy their insurance . Cars aren't cleaned from last renter, dashboard lights on and not even a full tank of gas. Never again will I ever trust this company.

I am extremely disappointed with the level of service provided. Because of this experience, I will not be recommending this company, and this will be the last time I use your service. My first experience with you was okay, which is why I decided to book again — unfortunately, this time was completely different. Don’t book any service with them.

I'm entitled to a partial refund... Since November 2025 and still nothing! Now they even ignore my emails, no answers at all. Bad experience with MEX.

Scam, criminal rental car company. They wanted charge me 1200 USD on arrival that was not listed in the original booking. Gangsters.

Llego a Cancún con mi madre de más de 70 años. Agotados del vuelo como es natural. Mi reserva de coche para 7 días la hice a través de rentalcars.com varios meses antes (reserva de coche + seguro a todo riesgo). Precio unos 300€.

Al llegar me dicen que tengo que contratar un seguro. Les respondo que ya lo he contratado y a todo riesgo. Respuesta: no, ese es un seguro internacional, tiene que contratar el seguro nacional que son 18.000MXN (como 900€).

Estamos locos? Evidentemente me niego porque el coche lo quería para ir al hotel y regresar en 7 días. Nos dejaron tirados y respondiéndonos mal. Al regresar al aeropuerto buscamos un transporte. Una chica muy amable nos atendió y no dijo "Trabajé 7 años en MEX rentacar y eso lo hacen siempre que se paga barato por rentar con antelación, se inventar cualquier excusa (incluso que no tienen la categoria de coche) para cobrar muchísimo más y estafar".

Pues ya sabéis lo que ocurre con esta gente.

The worst rental car company. They are scammers.Stay away!