America Car Rental Anmeldelser 933

Rented a car and on returning, they said I had damaged in many places. Made up and conned me as they rushed me through and also said they were only pending charges on credit card but taken with 24hours.

This business is a scam. When you arrive they demand insanely expensive extra fees and if you don't agree they refuse to refund your money. They don't care about their own policies, so don't bother trying to argue. They will just give you a phone number or email address which leads nowhere. Most of their positive online reviews look fake (always referring to the salespeople by name for example) and their replies to negative reviews are completely disingenuous. They don't respond to customer service emails and never issue refunds (according to Reddit and other reviews). If you got scammed by them, the only thing you can do is dispute the charges with your credit card company.

If I could save just one person from getting ripped off I’d be happy. Avoid this company! At least the Fort Lauderdale location

Gracias Leslie por atendernos muy bien. Siempre nos vamos muy contentos de con ustedes

Excelente servicio por parte de Leslie. Muchas gracias por todas las atenciones brindadas

Do not rent from this company! It is a scam. They said I had to pay an extra US$200 per day for insurance even though I already had insurance that fully covered the rental car through my credit card. I also offered to pay a full deposit to cover the car, but they still said I had to buy their insanely expensive insurance. I asked for a refund and they refused to give me a refund. I went to Budget instead and got a fair price.

Gracias Yhoselin por tu ayuda en el proceso

LO PEOR!1 Me cobrarón de más, me habían enciado una tarifa de $132,80, pero al llegar por el vehiculo me dijeron que era de $202.00.

Aparte NUNCA RESPONDEN en servicio al cliente, solo te deja en la pagina seleccionar entrega y devolución a las 12, asi que si llegas despues te cobran extra, aunque hayas puesto otra horas pero la pagina altera ese dato.

Nadie nos recibio el vehiculo, estuvimos con otras personas a punto de perder el vuelo, esperando 2 horas que alguien llegará a la oficina y nadie llego y no nos atendian y nunca lo hicieron en servicio al cliente..

PORFAVOR NO RENTEN ACA! Y APARTE NUNCA RESPONDEN Y DAN SEGUIMIENTO.

We were taken by shuttle (it took us an hour. This is important) to the back of an abandoned ship yard. I rented via a Priceline package so after my wait I wasn’t allowed to speak to the person at the desk, I had to use a kiosk to speak via video call which failed multiple times. Between the planes going over and the people going through to use the bathroom, you couldn’t hear. Since we were late due to the shuttle, they cancelled our reservation and then wanted to charge us $700, scan every personal document and credit card into said kiosk while the lady at the front said they had no cars available. We returned to the airport and had to rent a car independently. This took the first 5 hours of our vacation. Do NOT leave the airport terminal to rent a vehicle.

Advertised low cost rental rates-BAIT.
At check-in, they wanted to add almost $600 in fees on top of what was already paid, to meet required auto policy coverage limits-SWITCH.
Seems like classic bait & switch tactics imo…please review to determine for yourself.

This company did not email us necessary & pertinent documents for pickup, specifically the voucher. We searched for key words (voucher) in the email looking for this allegedly sent document. This company said they sent it, we determined that was a lie. Iykyk.

It is extremely difficult to review the rental policy if the company does not send the info…. Seems like incompetence. Please review to determine for yourself.

Apparently the voucher explains the “required” fees for bodily injury and property damage requirements and it’s damn near impossible to review this before pickup if they don’t send this information.

Inefficient pickup process, no employees at location to assist, just a clear plastic, fish bowl booth with a touch screen to use & start your “call” to an agent. Not to mention the wait to use said fish-bowl.

If your flight is delayed and you don’t pickup within an hour of your reservation time, they cancel the reservation, no call, no text. No checking with you for a basic Sanka ya dead mon? Notta. Basically pis* off.

So after the delay flight, sketchy van ride to offsite pickup, and hour of attempting to reach an agent, she states we did not call to let them know our flight was delayed, that is correct as we were in the air, unable to call.

After all this BS we decided to cancel our reservation, we ordered an uber and back to the airport car rentals we went.
Shout out to AVIS, coming thru in the clutch. Our impromptu AVIS rental total was significantly LESS. 🙌🏼 Our kid was hanging in like a champ, and not crying/complaining; other families with younger children did not have such luck.
To all those choosing this company: May the odds be ever in your favor.
Shame on Priceline and Expedia and ANY other companies who promote this company and their unethical practices.

Gracias por el excelente servicio Leslie. Tanto el coche como el precio super bien

Buenos precios y todos los autos en perfectas condiciones exelentes atenciones por parte de la señorita Alejandra Lopez muy atenta!

Leslie nos atendió super bien. Muchas gracias por el buen trato

Muy amables y serviciales, en especial Leslie quien nos atendió en mostrador y nos dio un excelente precio

Carmen nos ayudó con el proceso y era bien fácil

1st they are super hard to get ahold of. You can SMS message them or use the WhatsApp. If that doesn't seem shady I don't know what is. Also they take $500 as a Security deposit on the car. Not a hold they pull the $$ at lightning speed off your credit card. Speaking of credit cards my husbands capital one card would not even let him use it because they didn't deem them safe. It took well over a month to get my $500. back and that was with constant calls and messages to any # that wasnt on WhatsApp. Also they were supposed to take us to the Airport when returning the rental. No one was there and there was a large lock on the outside of the door. We ended up having to pay for an UBER which got us there less then 10 minutes to check our luggage in so we wouldnt miss our flight. I booked them through Priceline bundle. Priceline was NO HELP either. Never use them either. So run from this company as fast as you can

We rented a vehicle with America Rent-a-Car in Mexico for 5 weeks for a road trip, and the experience was excellent. We drove about 2,000 km and enjoyed every minute of it.

At one point, we had to return to the counter to address a minor air conditioning issue. To our surprise, the vehicle had been completely cleaned, which was a very nice touch.

The staff was very kind and helpful throughout. A special mention to Javi Martinez, who was extremely supportive and reassuring both before and during our trip.

Overall, a very positive experience — we would definitely rent with them again.

The team at America Car Rental is very helpful and informative! The cars are well equipped and ready when promised. Best rates in the area!!

NO RENTES TE ROBAN TU DINERO
Rente un auto en diciembre 2025 pague por adelantado 15 dias antes de la entrega (16 dic2025). Cuando fui a recoger mi auto no habia disponibilidad. Reclame mi reembolso, me confirmaron que realizarian la devolucion y han pasado 3 meses (17 marzo 2026) sin que me regresen mi dinero. Servicio a cliente no resuelve nada y te tratan mal.

Buenas noches, en muy resumidas cuentas, la ATENCIÓN fue muy buena el servicio del vehículo también pero lo que hace la diferencia total fue la atención al cliente vía WhatsApp y vía telefónica. Lo felicito excelente servicio !!!