Merseyflow Anmeldelser 

Recently made my first ever car trip to Liverpool (Whiston Hospital). Coming from the South following satnav directions I saw no evidence of a toll to cross the river. Returning later I noticed we were on a different bridge that was with clear signage about paying a toll. I recall asking my passenger whether she had noticed any toll signage on the way in: she hadn't either, so I assumed the toll was only on the southbound bridge and paid it later that day. Three weeks later I get s fine with no warning. Very annoying!

I realised after I crossed the bridge that I forgot to pay. I go onto the website to pay to be told as I had missed the 11:59 pm deadline by 8 hours and to wait for the PCN fine and pay this instead. DISGRACEFUL behaviour....!!! A £2 fee to cross the bridge which if not paid by 11:59 the following day increases by 1000 % so long as it's paid within 14 days. This is just legalised robbery and extremely cruel to impose for the simplest of mistakes.

I AM A WIDOW, A SINGLE MUM.
PROUD MUM OF A DAUGHTER JUST GONE TO CHESTER UNI.
SO FAR I HAVE PAID EVERY TOLL CHARGE.
I MISSED ONE CROSSING AND HAVE BEEN SCAMMED WITH A £44.00 PENALTY CHARGE.
WHAT A SAD WORLD WE ARE LIVING IN.
SHAME ON YOU HALTON COUNCIL/MERSEYFLOW.
HOPE YOU SLEEP WELL KNOWING THE DEBT YOU PUSH PEOPLE INTO.

Deliberately only allow online payments after the journey as they know people, especially one off users, will inevitably forget. They must make a fortune. Pity you can't give the robbing bästards 0 stars

This is unbelievable!! I paid my fee as my bank statement clearly states. Then I am awarded a fine for using their app that now has no recollection of me using the app....so how come i have a bank statement to confirm this. I tried ring the help desk...what a joke, an automated system, so irregardless of the situation and the possibilities that you have got something wrong...they don't care!!
The app is RUBBISH!!!
Next, I tried to pay on line. What a laugh! I tried to register...remember I already did but the app doesn't remember me. I then tried to type my reg in and it says "this is a numeral box only". REALLY???
! try to pay by phone, and we get to the "please type in your long number" and it says "we can not take payment on this card, please use another"! There is funds to cover payment. I only have one card. Just Mastercard debit....apparently they accept these. So what do we do now. Wait until the fine....remember I've already paid...gets bigger , then the system may allow me to pay. I don't know, but it is a massive scam and no reasons are given or any real help by.........humans.....what are they needed for in a digital world,. If they will not converse with you they can do as they please....worrying!!!!!

This is daylight robbery I don’t know how it is allowed to carry on
You forget as your life goes on to pay then you get letters from Marstons threatening you over £145 more than the original charge to pay I Ann going to make it my sole mission to expose this scam it’s a joke

This is a scam. There's no payment booth as they count on you to forget to pay online within a day and then they can send you a £40 fine. Why would you risk and not pay £2 when there are cameras everywhere? Yes, there's an app, but I'm not willing to type my card details into an app with an average rating of less than 1.5. We use this bridge a lot and this is not the first time I'll have to pay a fine. Absolutely disgusting.

Terrible idea, poorly executed. You need a proper toll area with manual and automated barriers, like the Wallasey and Birkenhead tunnels. This automated system is very easy to get fined if you forget about needing to pay online. Not everyone has the internet, or will be able to afford it as cost of living declines.

Merseyflow is an absolute rip-off. The subscription price of £90 a month for crossing the Runcorn Bridge is outrageous and nothing short of daylight robbery. They’re clearly out to take as much money from people as possible.

I decided to register for the 10% discount on crossings, which involves paying a £5 fee and topping up through their app. However, the app is by far the worst I’ve ever used. It wouldn’t even let me sign up properly, so I had to resort to using Google instead. I added money to my account, but there was no confirmation about whether I’d receive the sticker that’s supposed to be sent to my house. The whole process is so poorly designed that I’m not even sure if I’m registered or if I’ll be charged the full price for crossings.

The lack of information on my account is infuriating, and their service is utterly shambolic. I’ve put money towards crossings, yet there’s no clarity at all on whether I’m getting the discount I signed up for. An awful company that shouldn’t be allowed to take this much money off people.

I had previously registered my vehicle on this website now it won’t accept my login or even accept a new registration also no vehicle found on their system this is absolutely shocking and poorly set up the website should be taken down immediately.

Not a customer focused business! So, open an online account, register my wife's car, opt for the blue badge scheme for her. All is good. Look to register my car, not as a blue badge user but keep all family vehicles nice and tidy on one account/login - you know KISS principle - Website says pay £5 for this registration fee, have £10 on the account, and now I need to top up to £25 to register the second car. Poor information on the website, misadvise, now taken £10 off me for nothing - RIP OFF bet I don't get that back - guess I'll use it next year to renew the Blue Badge scheme then??? Snr Management How to treat our customers - make it as difficult as possible to register vehicles, make people top up for no reason and then hold onto the cash. For families who are multi car families, then make them have to open an account for each vehicle - Jesus, you couldn't make this dross up! Let us not put the customer in the centre of this experience, just milk them for as much cash as possible!

Even 1star is too much ! Scam ! It was writing no where that we need it to pay a toll !

You are crooks! No sign how to pay. As a foreigner with good knowledge of english it was impossible to find out. We had to pay the £20 fine plus a £68 fee to the car rental company They had stated in their GTC:s that if a fine was recieved that was the fee. You should be ashamed of yourselves

What a rip off!!
I crossed the bridge and didn't see any signs saying there was a toll. I'm not saying there wern't signs but they certainly were not prominent or obvious. The first I heard about it being a toll bridge was when I recevied a penalty notice.
This is just a scam and is effectivly a toll of £22 (if you pay the penalty quickly)

Disgusting organisation.
I paid £10.00 in advance for 4 crossings.
Apparently the money did not transfer, there was no confirmation on their site that said it hadn`t, I was directed to another page. Roll on 3 months and I had a debt collector at my door demanding £580.00, this after I had appealed and received no correspondence to say they had taken into account my appeal.
An absolute scam of an organisation.

I have no idea who in government let them get away with you have only 24hours or until midnight on the day to pay. I tried to pay on the day, but the app just wasn't connecting, then I forgot and remembered 3 days later. There is a big note when you go into pay to say don't pay if you are late, but it still allowed me to key in a date over their 24hours (scammers or what) me to pay £2 each way for 5 days previous and then I got a PCN for £22 EACH WAY - EACH WAY and that is only if I pay now, then it goes up to £40+ EACH WAY. My journey was within 30mins each way. I have googled trying to complain about this, but obviously this companies lawyers are paid more and all things seem to be cleared on websites so you can't see any advice from others. I am going to complain to my MP and the ombudsman as I do believe this is disgusting practice and should never have been allowed. midnight or 24 hours - WHY - because Merseyflow said that their guidance shows that people forget if they don't do straight away. Well charge £1 per day each way for late and then charge £22 if over 7 days. People do go on holidays and have lives to live and can't always get to a laptop/phone within 24 hours and if Merseyflow make their app inconvenient to use, well all the better for them.

Received PCN for "late" payment (extortion) from these grubby little-fingered bandits when I had paid on time and they had acknowledged this with email receipt but because my bank was late handing over the lucre they still sent me the threat knowing I'd submitted payment yet hoping to use scare tactics and thieve some more money from over-milked cash-cow motorist!!!

They should learn to be patient for their dosh and not fret because someone might be trying to dodge £2 (£40 charge is better) and blame the real person, the living man, as glitches from the cashless digital society steamrolls ahead with many problems yet to be ironed out.

Received a fine as my account had gone slightly overdrawn due to a change on my bank details-spoke to Stacey to explain what happened - she was absolutely polite and professional and I have no doubt a great asset to her employer.

Literally highway robbery. A malicious scam. Company deliberately gives people a short space of time to pay and has the gall to pretend it's to reduce penalties if you forget to pay within that short window. Words can not express how truly awful this company is. The Millwall of toll providers and councils. No one likes them. They don't care.

You cant get worse rating then 1 star and they still dont care. Ridiculous.