MERLYN Anmeldelser 

I contacted Patrick at Merlyn to check whether I could still get replacement parts for our Quadrant shower enclosure.
We've been really happy with the quality of the product but over a long period of time, the door wheels and seals were understandably showing signs of wear.

Not only were they still available, but Patrick very kindly arranged for the parts to be sent to me free of charge!

The parts were identified and despatch arranged within minutes of me sending the email.

Truly exceptional customer service which is such a rarity nowadays.

Thank you Patrick for your polite, friendly and professional response. It's very much appreciated.

I contacted Merlyn customer services via email regarding a product query and within hours I had received a positive response, I can honestly say I received great customer service from Andrew Kehoe, who resolved our query.

Andrew was polite, helpful & professional, and deserves recognition

Excellent customer service from Patrick.

Needed some advice on how to fill a few chips/dents on our truestone shower tray from our metal shower scraper taking dinks out of it (annoying!) and the price for a new drain grill that was starting to look a bit tatty after 6 years of use. Patrick answered my query in minutes not hours and sorted this by dispathcing a repair kit and the grill all FOC - amazing!

I rang to get a replacement set of wheels for a 15 year old shower screen not really expecting massive success due to the age of it. A really lovely, helpful and friendly guy called Patrick Brennan couldn't have been more helpful. Not only did Patrick identify the wheels from a bad photo taken by my elderly father whilst I was on the phone he then emailed me 10 minutes later to let me know the wheels had been ordered and should arrive in 2 to 5 days time. What a guy, what a service and what a manufacturer! Thank you very much.

I enquired as to replacing the door seals on our shower. Was given an order order no and told delivery between 2/5 days. Amazingly no Charge. Supplied as a Goodwill gesture. All this organised by Patrick. Totally time 2hrs. Brilliant customer service. Many thanks

The person was very helpful in finding the correct part that I required.
Considering that the shower cubicle is a M10 quadrant unit over 16 years old in daily use and apart from cleaning this is the first component I have required.
Again I am very impressed by the professional way my enquiry was handled. Definitely a good after sales service.

Well I made a decision a little over ten years ago to pay a wee bit more for something that’s going to last . A great decision in the Marlyn 10 shower cubicle. I called up beginning of July as the bottom door holder had given up the ghost . 5 showers a day it earned its keep. Anyway a super helpful young man who’s name I don’t recall told me that they were out of stock and would send as soon as they came back in which was early August.I improvised and made temp repair , and on my return from holiday there it was waiting in my mail box. Sterling stuff and Thankyou to that young man that took the trouble to see the request through a credit to Marlyn 👏🏻👏🏻👏🏻

Merlyn provided replacement chromed screw covers to replace a broken one on our Merlyn Vivid 8 quadrant shower screen. They did this under guarantee and sent them by courier- all free of charge.
Brilliant service and very helpful customer service person. Our shower doors still look brilliant after several years due to the coating used by Merlyn.
Would recommend. Great customer service.

Andrew is very good and sorted my new rollers asap

We have had a Merlyn Series 5 Over bath shower door for many years.Nothing has failed except for the flexible seal between bath top and door. Despite the age of the screen, both Andrew and Aiden from the Technical Support Dept. have been quite amazing at locating the spare and sending it to us. Their reply to email enquiries is prompt and helpful. We will be going for a full shower set-up instead of a bath next time...and guess what make of shower it will be...!!
Thanks to Merlyn....brilliant company.

I had a 15 year old Merlyn Shower enclosure. One of my doors got shattered one day and I gave Merlyn a call. Bill Muldowney and his team went over and above to help me. Even though getting the part was difficult they persisted until a solution was found. I was blown away by the level of customer service, I really was. I would recommend Merlyn I have 2 more of their products and they are excellent quality and stand the test of time with everyday use. Well done to all !

First class company, I would like to call out Aidan Deegan for his outstanding customer service, I emailed Merlyn with my issue and it was resolved instantly, no questions asked, Aidan was able to pinpoint the issue immediately from a few photographs i sent and resolved everything, a few days later a replacement part arrived. Part fitted and shower cubicle now back to 100% effective. Thank you.

Just a fantastic company!
Our experience with Merlyn was second to none.
Our shower screen shattered, no idea why. We contacted the company we purchased from who wasn't overly helpful but they did supply contact details of manufacturers.
Our contact at Merlyn, Andrew was extremely helpful.
His first response was to ask if anyone was injured. Thankfully no one was.
He arranged for a replacement which arrived very quickly.

Thank you MERLYN and your team for brilliant service to you customers.

We had a problem with our shower fitter re getting the bottom of the door and seals.
It was a new product for him . Nothing wrong with MERLYN - I called MERLYN and spoke to Peter.
He was soo helpful , even stayed late to take my phone call. He came up trumps and with his help and replacement parts ( which our fitter messed up ) our fitter will now be able to fix our issue . Thank you Peter and MERLYN .

We experienced a panel that shattered in our bespoke shower. Our bathroom supplier contacted Merlin's bespoke department and they immediately offered to replace the whole installation. This was done with additional modification to improve the installation.
Fantastic service and response.
Roger Bassett 09-08-2026

We bought a Merlin shower door about ten years ago and the rollers broke I spoke to Patrick Brennan at Merlin and he organised a brand new replacement unit
What a service, You don’t normally get a company to stand by there lifetime guarantee
Can’t speak more highly of this company and there employees
Fantastic!!!

Needed help with a plan as how to dismantle my shower cubicle and got all the help I needed!
Paul did a sterling job finding the details of my fairly old shower cubicle and supplying me with information.
Thanks Paul.

I needed replacement door seals for my shower enclosure. Patrick quickly identified the required parts and arranged for them to be shipped to me. They arrived shortly after my enquiry and I was able quickly to fit them with no problem.

Brilliant customer service, polite and very helpful in identifying the part I had an issue with. Then provided me with a replacement part very quickly. I could not have asked for a better customer experience.

I had a question about one of their products and emailed them for help. They responded within a day with a solution to my problem. A gentleman called Bill (sorry, no surname!) went above and beyond to help - taking the time to understand exactly what I needed and following through until it was sorted. It's rare to get this level of care and attention these days. Great service, and a real credit to the company. Thank you, Bill!