Just home from a wonderful tour of Northern India made possible by our incedible guide Amit Bhardwaj. He led us over 2000 miles very safely on planes,trains,coaches,tuk tuks & rickshaw with incredi... Se mere
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Se, hvad kunderne siger
Able to book holiday easily with thanks to the very helpful Fred. He covered all our requirements without any fuss. As regular customers of Mercury we received the usual first class Mercury treatment.... Se mere
Where do I start? Just back from the North India tour. Amit and his team ensured safe and fun passage across several states with seamless organisation with 31 people using planes, trains,... Se mere
Virksomheden har svaret
Recently returned from grand tour of North India 15 days touring India We saw a lot and experienced so much. There was 31 of us on the tour The group guide, Amit Bhardwaj, was excellent and ma... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Mercury Holidays is one of the leading specialists for Package Holidays, Escorted Tours and River Cruises. Starting with getaways to Malta in 1980, we have grown from small beginnings to an organiser of award-winning holiday experiences. From a wide range of destinations in Europe including Malta, Cyprus and the Algarve to further afield in the Middle East, South-East Asia and the Caribbean; we pride ourselves on providing top quality holidays for all customers that are great value and create memories that last a lifetime.
Kontaktoplysninger
St Johns House, Suffolk Way, TN131YL, Sevenoaks, Storbritannien
- 01732 755000
- info@mercuryholidays.com
- mercuryholidays.co.uk
4,8
Fremragende
16 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The whole experience from start to…
The whole experience from start to finish was super easy as always.I spoke to Vanessa who was absolutely brilliant top customer service
31. oktober 2026
Winter holidays
Able to book holiday easily with thanks to the very helpful Fred. He covered all our requirements without any fuss. As regular customers of Mercury we received the usual first class Mercury treatment. Many thanks.
31. oktober 2026
Extremely helpful, nothing was too much trouble
Essa at Mercury Travel had been absolutely brilliant, when booking our trip to Thailand nothing was too much trouble. He went above and beyond.
I would definitely recommend booking with them.
31. oktober 2026
Rosie who i spoke to and she understood…
Rosie who i spoke to and she understood what i needed when i booked through her.
24. oktober 2026
Great site reasonable prices .im a…
Great site reasonable prices .im a regular customer use them 3-4 times a year for the last twenty years with no problems
23. oktober 2026
Online booking was quick and easy
Online booking was quick and easy. I phoned soon after with a query and it was dealt with immediately and courteously.
30. oktober 2026
First time customer
First time i have used this company and the online booking experience was positive and very straight forward to use with customer services just a phone call away if needed.
The follow up information via email was very informative and extremely useful despite rhe booking made was for 2027.
30. september 2026
My mom died 6 years ago
My mom died 6 years ago. I've constantly returned the brochures only to be ignored by this company.
This constantly brings up painful memories which this company doesn't seem to care about.onky this morning yet another was posted.. 30.10 2026.
Ive left a review on the website only for it to ve deemed unacceptable to tell the facts
Computer says no!. Springs to mind.
Mrs p humprries WV13 1JA
30. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Mercury Holidays
Dear Jeffery Jones
Thank you for your feedback. We are delighted to hear that you found the booking process easy and straightforward with no complaints. We appreciate your support and look forward to helping you plan your next holiday.
Yours sincerely
Megan
Friendly service but slow
Friendly service but it seemed to take a long time to find flight information and we were incorrectly tole one of our flights was direct when in fact it had one stop.
30. oktober 2026
Besvarelse fra Mercury Holidays
Dear Ringty
Thank you for your feedback. We are pleased to hear that you found our service friendly. We are sorry that it took longer than expected to confirm your flight details and for the incorrect information provided regarding your flight routing. We appreciate you bringing this to our attention, as accuracy is important to us, and your comments will help us improve our service going forward.
Yours sincerely
Megan
Very friendly and nice to talk to…
Very friendly and nice to talk to someone and not a computer
30. oktober 2026
Besvarelse fra Mercury Holidays
Dear Mr Johnson
Thank you for your feedback. We are delighted to hear that you found our team friendly and enjoyed speaking with a real person. We appreciate your kind comments and look forward to helping with your holiday plans again.
Yours sincerely
Megan
Very easy to navigate on the web site
Very easy to navigate on the web site, and any questions asked via the website conversation box are dealt with promptly by a real person.
30. oktober 2026
Besvarelse fra Mercury Holidays
Dear Neale931
Thank you for your feedback. We are pleased to hear that you found our website easy to navigate and that our team was able to assist promptly with your questions. We appreciate your support.
Yours sincerely
Megan
The price given for the hotel was c£850…
The price given for a single person was the hotel at c£850 plus change of flights £62 and shuttle service £32.
I thought he cost should be c£950 but missed the price change during the process. There were 2 costs for the shuttle £32 and £64 with identical descriptions which was confusing and so it cost more.
I have now double checked by attempting to book another holiday and can confirm I was charged for 2 passengers for the flight change and shuttle.
The reponse to my review from Mercury was excellent however. THANK YOU But afraid customer service could not help me.
.
30. oktober 2026
Besvarelse fra Mercury Holidays
Dear David B
Thank you for your feedback. We are sorry to hear that you were disappointed with the final price of your holiday. Holiday pricing can include a number of elements in addition to the hotel, flights and transfers, and prices may also be affected by factors such as flight availability and booking adjustments at the time of booking. We appreciate that pricing should be clear and transparent, and we would welcome the opportunity to review your booking with you in more detail. Please contact our Customer Relations team quoting your booking reference and we will be happy to investigate this further.
Yours sincerely
Megan
Besvarelse fra Mercury Holidays
Dear Mrs Thomas
Thank you for your feedback. We are delighted to hear that our team was helpful, polite and thorough throughout your booking experience. We appreciate your kind comments.
Yours sincerely
Megan
Spoke to an extremely helpful your…
Spoke to an extremely helpful your woman who found what I wanted
29. oktober 2026
Besvarelse fra Mercury Holidays
Dear Mrs Garvey
Thank you for your feedback. We are pleased to hear that our team was able to help you find exactly what you were looking for. We appreciate your kind words and hope you have a wonderful holiday.
Yours sincerely
Megan
Excellent customer service
Naomi was extremely helpful.Finding us the exact holiday to meet our needs.
29. oktober 2026
Besvarelse fra Mercury Holidays
Dear Mrs Whitcombe
Thank you for your feedback. We are delighted to hear that Naomi provided excellent customer service and helped find the right holiday for your needs. We will be sure to pass on your compliments.
Yours sincerely
Megan
Besvarelse fra Mercury Holidays
Dear Linda Z
Thank you for your feedback. We are pleased to hear that you found the booking process straightforward and that all your questions were answered. We appreciate your support.
Yours sincerely
Megan
Not much help if your disabled
Due to fly with Jet2 and they need some information from Mercury as one membergoing is disabled. Jet 2 have contacted Mercury and I have contacted Mercury but just got cut off after a long conversation and Mercury telling me they can't (won't) make contact. This is one of the big problems with using overseas support, they just don't understand. Mercury need to have a UK help desk. I just hope I can sort this and get away
21. oktober 2026
Besvarelse fra Mercury Holidays
Dear Mr S Innes
Thank you for your feedback. We are sorry to hear about the difficulties you experienced whilst trying to arrange assistance for your travelling companion. We understand how important this is and appreciate how frustrating it must have been to be cut off after a lengthy call. Your comments have been shared with the relevant team, and we hope the matter is resolved quickly so you can look forward to your holiday with confidence.
Yours sincerely
Megan
Great organisation and excellent…
Great organisation and excellent service from our guide. Great value for money. Downsides were damp accommodation on the Yangtze River cruise. The fact all meals apart from breakfast were served on a lazy Susan table with no choice of dishes. Had to share meals on a table of 10 people and sometimes eating in the same restaurant 2 nights in a row.
9. oktober 2026
Besvarelse fra Mercury Holidays
Dear Colette Anderson
Thank you for your feedback. We are delighted that you enjoyed the organisation of your tour, the service from your guide and the value for money. We also appreciate your comments regarding the Yangtze River cruise accommodation and dining arrangements, as this valuable feedback helps us review the experiences we offer.
Yours sincerely
megan
Simple straight forward website
Simple straight forward website, with clear and concise navigation. Satisfactory holiday booking.
28. oktober 2026
Besvarelse fra Mercury Holidays
Dear Mrs Shankland
Thank you for your feedback. We are pleased to hear that you found our website simple to use with clear navigation and that your holiday booking experience was satisfactory. We appreciate your support.
Yours sincerely
Megan
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