We use Merchant's for every birthday, Christmas and 'just because' event and jewellery repairs, watch batteries etc that we can, either online or in person. We travel a 30mile round trip just to go... Se mere
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Se, hvad kunderne siger
Really great service and advice. Nothing was too much trouble when I was looking for earrings. The staff were knowledgeable. The store is also in a great spot at Mercia Marina, so a great spot to grab... Se mere
We've bought several pieces of jewellery from Merchant's, as well as having had ring alterations done, rings re-plated and new watch batteries fitted. The professionalism and friendly service has... Se mere
We've just collected our second bespoke ring from Marchant's and are absolutely delighted - it is truly stunning. Karim was very patient with us when we chose the sapphire and the setting, giving help... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
'A wonderful jewellers boasting tasteful jewellery and watches in a relaxed setting, at the beautiful Mercia Marina. Watch and Jewellery repairs undertaken with the added element of Bespoke jewellery design and creation.' Merchant’s Jewellers have more than 23 years of Watch and Jewellery experience behind them, making sure you receive “quality information and service from quality experience”. The success of this company is based on “providing the customer with a service you would be proud to tell your friends and family about”
Kontaktoplysninger
Merchant's Jewellers, Mercia Marina, Derbyshire, DE65 6DW, Willington, Storbritannien
- 01283 707395
- info@merchantsjewellers.com
- merchantsjewellers.com
5,0
Fremragende
572 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Usual brilliant service
As usual, brilliant personal service from the team at Merchant’s. My go to for any kind of jewellery enquiry including repairs, designs and purchases.
31. marts 2026
Besvarelse fra Merchant's Jewellers LTD
Thank you for such a wonderful review—we really appreciate your continued trust in us. It’s always a pleasure to help, and we look forward to welcoming you back again soon.
Excellent service
Excellent, pleasant and knowledgeable staff, very welcoming without pressure. Great products at good prices
28. marts 2026
Besvarelse fra Merchant's Jewellers LTD
Thank you for your thoughtful review. Creating a welcoming, relaxed experience is very important to us, so it’s wonderful to hear that reflected in your visit. We’re also pleased you’re happy with our collection and value.
Excellent staff great choice of watches…
Excellent staff great choice of watches gold silver wedding rings everything for that love in your life never disappointed when leaving the shop manager is very helpful definitely will be visiting again 😀
23. marts 2026
Besvarelse fra Merchant's Jewellers LTD
Thank you so much for your wonderful review! We're delighted to hear you enjoyed both our selection and the service from our team. It’s great to know our manager could assist you, and that you consistently leave happy—that means a lot to us. We look forward to welcoming you back again soon.
Service Review
I ordered a Nominations charm on Saturday 28th March received delivery Monday 30th. Excellent service and delighted with purchase
1. april 2026
Besvarelse fra Merchant's Jewellers LTD
Thank you for your kind review! We're really pleased to hear your Nomination charm arrived quickly and that you're delighted with your purchase. We appreciate your support and hope to see you again soon.
Besvarelse fra Merchant's Jewellers LTD
Thank you for your lovely feedback! We're so glad you experienced quick service and found our team helpful. We really appreciate your support and hope to welcome you again soon.
Excellent experience and stunning ring
We've just collected our second bespoke ring from Marchant's and are absolutely delighted - it is truly stunning. Karim was very patient with us when we chose the sapphire and the setting, giving helpful advice and no hard sell. Being engaged with the design process makes the end product feel so individual and extra special. The whole team at Marchant's are first class - many thanks to Karim, Tanita and Nadia. Best wishes, Mike and Elaine.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Merchant's Jewellers LTD
Here’s a polished, professional, and friendly reply you can use:
Thank you so much, Mike and Elaine, for your kind words—it truly means a lot to us. We’re absolutely delighted to hear how happy you are with your bespoke ring; it was a pleasure working with you both throughout the design process.
Choosing the sapphire and finalising the setting together is always such a special journey, and we’re so pleased it resulted in something that feels truly personal and meaningful to you.
I’ll be sure to pass on your lovely comments to Tanita and Nadia as well—they’ll be thrilled.
Wishing you both all the very best, and we hope to welcome you back again in the future.
Good range of products and prices
Good range of products and prices. Polite and efficient service.
21. marts 2026
Besvarelse fra Merchant's Jewellers LTD
Thank you for your kind feedback—we really appreciate it. We’re pleased to hear you found a good range of products at suitable prices and that our service met your expectations.
We hope to welcome you back again soon.
Very helpful staff
Very helpful staff , happy to explain all about the different jewellers stocked.
Wrapped my purchase as it was for a gift.
The store smelt amazing, it transpired this was their chosen fragrance...
Friendly not remotely pushy .
9. marts 2026
Besvarelse fra Merchant's Jewellers LTD
Thank you so much for your lovely review!
We’re really pleased to hear that you had a positive experience in store. Our team always enjoys helping customers explore the different jewellers we stock, so it’s great to know the explanations were helpful. We’re also glad the gift wrapping and the store fragrance added a little something extra to your visit.
It means a lot to us that you found the atmosphere friendly and relaxed—that’s exactly the experience we aim to create.
We hope you (or the lucky recipient!) love the gift, and we look forward to welcoming you back again soon.
Very welcome to help me out whot I…
Very welcome to help me out whot I need thank you nice to meet the wife.
27. februar 2026
Besvarelse fra Merchant's Jewellers LTD
Thank you for your kind review! It was a pleasure helping you with what you needed. I'm glad we could assist, and it was lovely meeting you as well. If you ever need anything in the future, please don’t hesitate to get in touch. Thanks again!
Me and my husband always have excellent…
Me and my husband always have excellent service can’t fault any thing
24. februar 2026
Besvarelse fra Merchant's Jewellers LTD
Thank you so much for your lovely review! We're really pleased to hear that you and your husband always receive excellent service. Your kind words mean a lot to us, and we truly appreciate your continued support. We look forward to seeing you both again soon!
Excellent customer service, highly recommended
Knowledgeable, friendly staff. Excellent service, would highly recommend.
17. februar 2026
Besvarelse fra Merchant's Jewellers LTD
Thank you for the wonderful review and recommendation! We're delighted to hear that you had a great experience with our team. Providing knowledgeable, friendly service is something we take great pride in, so your feedback truly means a lot. We look forward to welcoming you back again soon!
Attentive friendly service
Attentive friendly service. I have visited this jewellers several times and the level of service is always excellent. All of your questions will be answered and much more in addition.
I am very happy with all of the purchases I have made.
6. februar 2026
Besvarelse fra Merchant's Jewellers LTD
Thank you for your kind words and for being a loyal customer! We're delighted to hear that our attentive and friendly service has consistently exceeded your expectations across multiple visits, and that you're thrilled with your purchases. It's feedback like yours that motivates our team—looking forward to welcoming you back soon!
Very helpful staff
Very helpful staff, offering good advice
On products.
Reasonable prices too
Karim was most helpful with advice on my watch battery.
Always very good service at Merchants
Jewelers
7. februar 2026
Besvarelse fra Merchant's Jewellers LTD
Thank you for your glowing review! We're delighted to hear that our Team provided such helpful advice on products and that you found our prices reasonable. A special shoutout to Karim for his excellent assistance with your watch battery—it's wonderful to know he made a difference. We truly appreciate your loyalty and kind words about our consistently great service at Merchants Jewelers. Looking forward to serving you again soon!
Besvarelse fra Merchant's Jewellers LTD
Thank you for your positive feedback! We're thrilled to hear you're very pleased with your purchase—it truly makes our day. We look forward to serving you again soon!
Besvarelse fra Merchant's Jewellers LTD
Thank you so much for the enthusiastic review—your "OMG this is fantastic" made our whole team smile! 😄
We're absolutely thrilled you loved whatever sparkle caught your eye this time. It's customers like you who make coming to work so rewarding—your excitement is contagious!
Thank you for your amazing energy and for choosing Merchants Jewelers. We can't wait to see what fantastic find brings you back next—your next "OMG" moment is already waiting! ✨
Feel free to pop in anytime—we're always here with the same warmth and ready to help create more magic. 💖
Excellent friendly service .
22. januar 2026
Besvarelse fra Merchant's Jewellers LTD
Thank you so much for your kind words! We're absolutely delighted to hear you experienced excellent friendly service—it's what we strive for every single day. Your feedback truly means the world to us and keeps our team motivated to make every visit special.
We hope you enjoyed your time with us and that whatever beautiful piece you chose brings you lots of joy!
Thank you again for choosing Merchants Jewelers—we can't wait to welcome you back soon for more smiles and sparkle. 😊✨
Above and beyond!
Brilliant service in that they located the item I wanted, ordered it in and then dispatched it to me.
Quick and efficient delivery - can’t fault them.
26. januar 2026
Besvarelse fra Merchant's Jewellers LTD
Thank you so much for your fantastic review—we're truly over the moon to hear we went "above and beyond" for you!
It's wonderful that we could locate the exact item you wanted, get it ordered in quickly, and have it dispatched straight to your door. We're thrilled the delivery was fast and efficient too—nothing makes us happier than knowing our service made your experience seamless and special.
Your kind words mean the world to us and really motivate the whole team. Thank you for your trust and for choosing Merchants Jewelers—we can't wait to help you with your next treasure, whether it's another hard-to-find piece or something new to love!
You're amazing—thank you again! ✨💖
My experience throughout was positive
My experience throughout was positive. I felt valued and have confidence that I could return if the initial intervention with my item required further exploration.
10. januar 2026
Besvarelse fra Merchant's Jewellers LTD
Thank you so much for taking the time to share your positive experience—we truly appreciate it!
We're delighted to hear that you felt valued throughout your visit and that our team gave you the confidence to return if any further help or exploration is needed with your item. That's exactly the kind of trusting, supportive relationship we aim to build with every customer.
Your kind words mean a lot to us and really make our day!
Thank you again for choosing Merchants Jewelers. We're here whenever you need us—whether it's for a follow-up, a new treasure, or just a friendly chat. We look forward to welcoming you back soon! 😊✨
I’d Order From Them Again
I loved getting updates throughout the process! Shipping was quick and item was as described/pictured.
2. januar 2026
Besvarelse fra Merchant's Jewellers LTD
Thank you so much for your wonderful review—we're absolutely thrilled to hear you'd order from us again!
It's fantastic that you loved receiving updates throughout the process; we always aim to keep things clear and reassuring from start to finish. We're delighted the shipping was quick and that the item arrived exactly as described and pictured—nothing makes us happier than knowing you received exactly what you expected (and hoped for!).
Your feedback truly means the world to us and motivates the whole team. Thank you for trusting Merchants Jewelers with your purchase—we can't wait to welcome you back for your next special piece!
You're amazing—see you soon! ✨💖
Amazing family run business
Merchant's Jewellers are the epitome of a great family run business. They provide a quality product at a fair price, with an equally top quality service. I wholeheartedly recommend a visit in store to speak to their knowledgeable staff, or if you’re further away then look on their website and if necessary speak on the phone. 5 stars from me.
12. december 2025
Besvarelse fra Merchant's Jewellers LTD
Thank you from the bottom of our hearts for such a heartfelt and glowing 5-star review!
We're truly honored that you see Merchants Jewelers as the epitome of a great family-run business—providing quality products at fair prices with top-notch service is exactly what our family has always strived for.
Hearing that you wholeheartedly recommend visiting us in store to chat with our knowledgeable team (or reaching out via the website/phone if you're further away) means everything to us. It's feedback like yours that reminds us why we love what we do every day!
Thank you for your trust, your kind words, and for being part of our story. We can't wait to welcome you back soon—whether for a browse, a chat, or your next special piece. You're wonderful! 🌟
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