The website stated that the order will be delivered within 2-3 days especially that I paid for priority shipping. I have realised that after two days I didn’t receive tracking number. I had to explai... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had a slight issue with an order mix-up, but Maskura's customer service team was very helpful. Even when we ran into email attachment limits, they quickly sorted things out via WhatsApp and provided a... Se mere
Virksomheden har svaret
Pleasant experience purchasing from these guys. Updates, via WhatsApp, at each stage of order fulfilment. And a quick response when I requested an invoice for work
Virksomheden har svaret
Ordered a birthday gift and assured delivery within 6days, it arrived almost a month later. Would not recommend this company at all, or their false advertising. I would put 0stars but i dont have that... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Butik med fitnessudstyr
- Engrossalg af fitnessudstyr
- Helse- og skønhedsbutik
- Butik med udstyr til udendørssport
- Sportsbutik
- Vintersportsbutik
Skrevet af virksomheden
Maskura is a UK-based active living retailer, registered in England & Wales and operating from Covent Garden, London. We stock over 1,500 products across fitness, wellness, home, sports, and family categories, and the large majority of our 12,000+ customers tell us the products themselves are exactly as described — well made, well packaged, and good value. We know that for an online retailer, the real test of trust isn't the product photos, it's what happens when something goes wrong. Like any company shipping thousands of parcels a month, we don't get every delivery right first time, and a few of our reviews reflect that honestly. What we can promise is that when an order is delayed, arrives damaged, or doesn't match what was ordered, our UK-based support team will see it through to a resolution — refund, replacement, or redelivery — and we back every order with a 30-day, no-quibble returns policy. We're working continuously to tighten up dispatch times and speed up support response, because we'd rather earn a five-star review than just ask for one. If you've had a frustrating experience with an order, please reach out directly to customer.support@maskura.com — we read every message and want the chance to put it right. We appreciate every customer who takes the time to shop with us, and every review — good or critical — that helps us get better.
Kontaktoplysninger
71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, Covent Garden, Storbritannien
- +447452771809
- customer.support@maskura.com
- maskura.co.uk
3,5
Middel
135 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 72 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Maskura
We apologize for your experience.
If you informed us earlier, we would have helped with some alternatives. We promise to take your views into consideration and investigate the matter. Thank you very much.
My item came in a damaged box
My item came in a damaged box. It was ripped and then stuck down with sellotape. So I know it was dispatched like this and not damaged in transit. Communication was quite poor throughout transaction as well.
25. november 2024
Sadly the socks both split whilst…
Sadly the socks both split whilst getting them on so we’re useless
13. november 2024
I ordered this 3 in 1 bird feeder and…
I ordered this 3 in 1 bird feeder and received it within days, well packed and just as seller described. Very pleased with it.
5. november 2024
I have not received anything for the…
I have not received anything for the money I paid! Not happy!
28. oktober 2024
Besvarelse fra Maskura
Hello Dear,
Our customer support team will contact you soon so that this issue can be resolved. Have a nice day.
Regards,
Maskura Team
i received my order before the stated…
i received my order before the stated delivery date, they were in contact all the way through by email, and after i received my item i received a small gift from them which i thought was lovely
15. oktober 2024
Besvarelse fra Maskura
Thank you for trusting us.
Ordered a costume on the 20th of…
Ordered a costume on the 20th of October and paid for 2 day delivery. It’s now the 29th of October still hasn’t arrived. So my little boy had no costume for his Halloween party.
22. oktober 2024
Excellent Service
Great communication and support with the products I purchased. When a part was missing in the package they very quickly came up with a resolution. The equipment (bike trainer and weights) were of good quality. Very happy.
10. oktober 2024
Besvarelse fra Maskura
Thank you so much. We will work harder to ensure customer satisfaction.
Not worth the cost
After a delay with the delivery this product arrived and is just a cheap quality product not what I was expecting as it certainly wasn’t the quality advertised. Very much overpriced and disappointed with this company and will not be using them again.
10. oktober 2024
Besvarelse fra Maskura
Hello Dear,
Thank you for pointing this out, we will work on it so that we can successfully make our customers happy.
Regards
Maskura Team
Cannot be faulted
Very customer friendly service.
Purchased an indoor bike trainer online, this was followed up with good communications from order confirmation through to delivery .
On receiving the item , quickly realised it was far better than expected which made the price feel even more of a bargain.
Even received a free Halloween novelty gift days later.
Cannot be faulted.
9. oktober 2024
Besvarelse fra Maskura
Thank you fro trusting us.
Besvarelse fra Maskura
Hello Dear,
We delivered the parcel the very next day on 3rd October. Our delivery status says it has been delivered and signed and received by Slav. It was handed over to the receptionist. Can you please recheck with reception again.
Please allow me some time, we will contact the courier and let you know the update via mail.
We again apologise for the inconvenience.
Regards,
Maskura Team.
Besvarelse fra Maskura
Thanks a lot for trusting us.
Lost my parcel and I still haven’t…
Lost my parcel and I still haven’t received a refund
13. september 2024
Besvarelse fra Maskura
Hi Robb,
Can you please once again check your letterbox or with neighbour if they received it on behalf of you? As the tracking update is showing parcel delivered.
Please don't worry, refund will be issued if you didn't receive your product.
Thank you
Fleece lined leggings are not fleece lined
Bought fleece lined leggings but one pair isn't fleece lined. Contacted customer service, they said they will get back to me the following day but no one ever did.
27. august 2024
Besvarelse fra Maskura
Hello Dear,
So sorry, that the problem has not been addressed properly. We will immediately create a return shipping label and email you. If possible we will replace the item as you want.
Appreciate your patience.
Regards,
Maskura Team
Received the defected product
Received the defected product, box was almost pressed, the product damaged, customer service responded very late, still waiting for the return solution! The product seemed to be damaged and returned by another customer! Stay away from the website!
3. september 2024
Besvarelse fra Maskura
Dear Dan,
We try our best to be prompt with response. Apologies that, you din't get replies in time. Hope the problem is solved in the meantime.
Thank you.
Regards,
Maskura team
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