Martin Dawes Anmeldelser 3.308

Ordered a 4k blu-ray player. Simple transaction and arrived promptly

Engineer ( Phil Sharp) gave perfect communication and worked smoothly fixing the washing machine and definitely a company to phone again for repairs.

Like the product but not impressed with the delivery , on the Martin Dawes website it stated next day delivery , also on the courier’s email it stated next day delivery , however the delivery was 5 days later !!

Great price for 4k player and prompt delivery. No issues, highly recommended.

Placed an order on 5 may, it's now the 20th and no order arrived. Sent an e mail asking when I would receive my order. Waiting for more stock apparently. Scant communication from company

Paul repaired my Samsung oven today, he was great, did the job quick and efficient and it’s fixed with in 1 week of breaking.
He’s a credit to the company

4 stars and not 5 was nothing to do with Paul or Martin Dawes really, only that the oven is 2 months old and broke so would have thought it would be replaced, hopefully this new part lasts longer than 2 months

I rang the Customer Service team and spoke to one of the advisor explaining the washing machine shakes violently while spinning even though I changed to the different settings, washed it with half a load, full load and even took the transit bolts out but still made no difference so the only thing I can think of is faulty. I told him when it's spinning it's half way down my kitchen and has damaged my cupboards but the person on the other line did not wanted to hear or even bother about the seriousness of the situation. The person puts me on holds for couple of minutes and told me we can send of the engineers out but there will be a costs? I asked him if am under warranty why would I pay for someone to come and have a look I was told am under warranty with the washing machine which is hisense not with them even though I bought this from Martin Dawes? I would never ever buy from this company and would never recommend to family or friends or anyone.
Disgusting customers service it just show they don't care as long as they make sales what happen after that it has nothing to do them.

I have a samsung machine that had a problem last year which one of the engineers came out from your company I believe in December 2024 , the machine was working until last week it played up again in which i had another engineer come out today by the name Lewis lovely lad, he straight away noticed the problem and the mistake that the other engineer had done which was the other engineer did not order new parts however Lewis did and fitted them both in. Machine is up and running now thanks to him, cheers lewis 🥂

Very good price, speedy and free delivery

Shame your staff can’t drive correctly, in a van with your name over it…

Avoid this company at all cost - Samsung have sent my TV here for repairs - useless bunch on people

AVOID AT ALL COSTS
I purchased a Bosch washing machine with installation. 1st problem was that the installers left transit bolts on and told me ready to use. Good job I waited to use as I needed a specialist to come and put in my Bosch stacking kit and new dryer. He removed the bolts . On using machine a few times it had a loud banging noise , Bosch came out and now it needs replacing , Martin Dawes are ignoring me so I have paid for an expensive machine I can’t use . I have need been weighing my laundry before putting in machine .
Sometimes cheapest seller is not the best. Bosch have been here again and verified machine was damaged in transport so not only fo the delivery guys/installers not know what a transit bolt is they damage items in transit. And I’m still waiting for exchange

Good speedy delivery and product as described

Ordered a Alphason Chaplin 2000 TV Cabinet, received the Alphason Chaplin 1135 TV Cabinet. Rang and very politely explained the mistake, was told the 2000 would be sent and the other picked up! Haven't heard from the since! I really can't be bothered ringing anymore it's just too frustrating. I've stuck the cabinet in my bedroom and done what I should've done in the first place... ordered from Amazon!

Great value for money and fantastic website

Recently purchased a Panasonic RF-D40 radio from Martin Dawes. Although there was slight delivery delay due to stock availability. Communications with this company was excellent. The product far exceeds my expectations.

Bought a TV from Martin Dawes with nice price. Happy with the product and the service received. Friendly helpful staff and quick delivery.

I bought a dishwasher from Martin Dawes and I have to say I am both very happy with the product and the service I received. Prompt delivery and friendly helpful staff.

Order number- #000012593
We are now 5 weeks further on since my review below.
I was promised a new machine.
I was given an uplift number.
I was told they were waiting for stock....
I have called each week for updates with one excuse after another.
Roll on today and I have received a call from a third party warranty engineer wanting to come and see if they can fix the machine- the same company that said 5 weeks ago that they couldn't fix it.
No-one from Martin Dawes has had the decency to call me with updates - why are you now trying to fix a machine after promising a replacement weeks ago??!!
Looks like the next step will be a solicitors letter...

original review below:
Purchased an industrial washing machine in December. It broke down in March. The repair people said they are unable to repair that type of machine so said they would refer it back to Martin Dawes. Several phone calls to them and a complaint email later, and we have had no communication from them and are still without a machine. Customer service is none existent.

The product arrived very well packaged,the courier treated the item very safely.
It was dispatched promptly and arrived within days of ordering and at a great price.
I wouldn't hesitate to order from Martin Dawes in the future. Excellent service 👏