We were looking for a a bracelet for myself as a 25th wedding anniversary gift from my husband. We received terrific service from Desi at the Regent Street branch who went above & beyond. Thanks Desi.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought a £400 bangle from Mappin & Webb in Feb 2026 as a 70th birthday present. It was worn once or twice before the clasp came undone. Their workshop says it is misshapen and that... Se mere
Virksomheden har svaret
Dealt with Liam at Manchester branch, a truly great guy with a massive wealth of knowledge on watches. From the moment I walked in to walking out I felt at ease with Liam a great asset to the compan... Se mere
Virksomheden har svaret
First class service from the Team in Glasgow. Special mention to Lorna who always gives a warm friendly welcomes Great customer service also from Lorna. Have bought many pieces from her, and will sure... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Mappin & Webb
Skrevet af virksomheden
DISCOVER LUXURY WATCHES
DISCOVER LUXURY JEWELLERY
DISCOVER ENGAGEMENT RINGS
EST. 1775
Mappin & Webb is a true British treasure with over 240 years of tradition and historical significance in the world of silver and fine jewellery.
It’s a story that began in 1775, when Jonathan Mappin opened a workshop in Sheffield. His mission was to create the most beautifully crafted silverware for British society.
Over the immediate years that followed, the company expanded internationally with commissions from Monarchs around the world. Synonymous with excellence, craftsmanship and all things truly British, the company was soon granted a Royal Warrant by Her Majesty Queen Victoria in 1897.
The Company has proudly held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths’ to Her Majesty The Queen and ‘Silversmiths’ to His Royal Highness The Prince of Wales.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Kontaktoplysninger
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Order and delvery were excellent
Order and delvery were excellent.
The item is for my wife so I haven't opened, it will be a little while until it is ! But the price seemed so good I bought it in advance. But the items I have had from M and W before have always been good so fingers crossed the packer put the necklace in the box.
19. juni 2026
Besvarelse fra Mappin & Webb
Dear John,
Thank you for your feedback.
We’re delighted to hear you’ve had positive experiences with us in the past and that you were able to take advantage of such a great offer. We hope the gift is everything you expect when it’s opened.
Best Wishes,
Mia.
Super coool 👍
19. juni 2026
Besvarelse fra Mappin & Webb
Dear Mr. Martins Pelitis,
Thank you for your great 5* review.
I am happy that you have had a good experience with us.
Many Thanks,
Mia.
Tarnished bracelet
Sent back a bracelet because it had become tarnished . My wife is highly allergic to many things and as such didn’t use perfumes or have any ‘nasty’ chemicals which could do this. They did send us another bracelet without much fuss but didn’t explain why the original had become tarnished which is frustrating. What if it happens again? I’m querying the actual metals in the bracelet.
18. juni 2026
Besvarelse fra Mappin & Webb
Dear Mark,
We’re sorry to hear about your concerns regarding the bracelet and understand your frustration, particularly around the lack of explanation.
If you contact us at client.experience@thewosgroup.co.uk we can look into this for you.
Best Wishes,
Mia.
We needed a last minute gift for…
We needed a last minute gift for fathers day.
Emma Truesdale at the Chester branch was very quick in helping to accomodate the purchase and making sure it was delivered in time. I was consistently updated by email.
18. juni 2026
Besvarelse fra Mappin & Webb
Thank you for your kind feedback.
We’re delighted to hear that Emma provided such prompt and attentive service, especially for a last-minute Father’s Day gift. Ensuring everything was arranged smoothly and delivered on time is exactly what we strive for, so it’s wonderful to know this was reflected in your experience.
Best Wishes,
Mia.
Great experience from start to finish.
The ordering process simple, delivery very prompt.
16. juni 2026
Besvarelse fra Mappin & Webb
Dear Jamie Hedderman,
Thank you for your great 5* review.
I am delighted that you found our ordering process simple and had prompt delivery.
Warm Regards,
Mia.
Besvarelse fra Mappin & Webb
Hi Michael,
Thank you so much for the 5 star review. It is great to hear that you found the website easy to use and received your order with no problems.
We do hope that you will shop with us again soon.
Best Wishes
Kim
I finally bought a chain with ring…
I finally bought a chain with ring pendant on the online shop. There was nothing in the description of the piece about either the length of the chain or the gold weight of the piece. I asked FIVE time for this fairly basic info without the courtesy of a reply. Rather than let the piece go due to poor customer service, I went ahead and bought the chain. It is small and I wouldn’t have bought it if I’d been given the information requested. However, it is a lovely piece and I am not sure I want to return it. Disappointing experience all round ‘though and I am sure you could have done better.
14. juni 2026
Besvarelse fra Mappin & Webb
Hi Brenda,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your experience, particularly the lack of response to your enquiries prior to purchase.
We’re pleased to hear that you find the piece lovely, but we completely understand your disappointment in receiving an item that did not meet your expectations due to missing information.
Your feedback has been noted and will be shared with our team to ensure we improve both our product descriptions and our responsiveness moving forward.
If you would like any further details about your piece, or if you are still considering your options, please don’t hesitate to reach out to us directly, we’d be more than happy to assist you.
Thank you again for your honest feedback; it helps us do better.
Best Wishes
Kim
Besvarelse fra Mappin & Webb
Hi Michael,
Thank you for your kind feedback! We’re delighted to hear that you were pleased with our prices and next-day delivery. Providing excellent service is always our priority, so it’s wonderful to know we met your expectations.
We truly appreciate your support and look forward to serving you again soon!
Best Wishes
Kim
Besvarelse fra Mappin & Webb
Dear Kenny,
Thank you for leaving a 5* review.
I am pleased to hear that you had great service, thank you for your purchase.
Best Wishes,
Mia.
Great experience,all staff were…
Great experience,all staff were friendly and we were assisted by Joseph who helped us pick out a birthday gift.The store was immaculate and Joseph went above and beyond to make our visit effortless
14. juni 2026
Besvarelse fra Mappin & Webb
Dear Emma,
Thank you for your 5* review.
We are pleased to hear that you are happy with the experience you received from Joseph when picking out a birthday gift.
Best Wishes,
Mia.
First bracelet broke in two days
First bracelet broke in two days, eventually replaced, customer service impossible to get an answer from, replacement bracelet broke within 3 days in exactly same place, just dropped off!!!
Update received a reply, not mentioning it’s the second broken bracelet, and suggesting I contact customer service! This I did last week, all I got was an instruction to return!!!
6. juni 2026
Besvarelse fra Mappin & Webb
Dear David,
Thanks for sharing your feedback. We are sorry to learn that your bracelet broke shortly after purchase and that you experienced difficulty contacting our customer service team, and we apologise that our service did not satisfy your expectations.
We would welcome the opportunity to put this right for you, please contact us on client.experience@thewosgroup.com.
Kind Regards,
Mia.
The ordering process and aftercare was…
The ordering process and aftercare was excellent, I would have given 5 if it wasn’t for the failed delivery and lack of response from DPD
12. juni 2026
Besvarelse fra Mappin & Webb
Dear Corvene,
Thanks for sharing your feedback. We are pleased to learn that you found the ordering process and aftercare excellent, however we are sorry to hear about the failed delivery and lack of response from the courier, and we apologise that this impacted your overall experience.
Kind Regards,
Mia.
Great products and service …
Suzy was very friendly and knowledgeable. There was a good range of products and the visit to the York store was a real pleasure. We would definitely recommend this store and special thanks to Suzy for all your help
11. juni 2026
Besvarelse fra Mappin & Webb
Dear Brandon,
Thanks for sharing your feedback. We are delighted to learn about your positive experience with Suzy and that you enjoyed the range of products during your visit to our York store.
We truly appreciate your recommendation and will be sure to pass on your kind words.
Kind Regards,
Mia.
Ordered and arrived seven days later
Ordered and arrived seven days later, received email telling me when it was due by courier. Beautifully packed.
10. juni 2026
Besvarelse fra Mappin & Webb
Dear Beverley,
Thankyou for leaving a 5* review.
I am pleased to hear that you are happy with the delivery and that you were kept informed.
Kind Regards,
Mia.
Besvarelse fra Mappin & Webb
Dear David,
Thank you for the 5* review.
We are pleased to hear that you are happy with the quality of our products and the prompt delivery, thank you for your purchase.
Best Wishes,
Mia.
Besvarelse fra Mappin & Webb
Dear Debbie Rudd,
Thank you for your lovely 5* review.
I am pleased that you have had a great service from start to finish.
Best Wishes,
Mia.
Besvarelse fra Mappin & Webb
Dear Lynne,
Thank you for taking the time to leave a 5* review. I am pleased to hear that the website is easy to order from and you are happy with the quick delivery and your purchase.
Kind Regards,
Mia.
Staff were fantastic I am always…
Staff were fantastic I am always well looked after I have bought a variety pieces which I am delighted with. Thankyou
7. juni 2026
Besvarelse fra Mappin & Webb
Dear Doreen,
We are delighted to hear that you are consistently well looked after and that you have been pleased with your purchases.
Best Wishes,
Mia.
Earrings bought online (by my husband)
Earrings bought online (by my husband), delivered in about 3 days - arrived yesterday (Saturday). Huggie-style earrings, so posts are supposed to click into hinged back, but did not click properly, so too easy to open and close (I lost one of this style earring last week - the lost one was not as easy to open and close, so I was afraid to wear them before the matter was rectified - only need to slightly bend posts, but felt that should be done by a M&P jeweller, as they were brand new). I phoned the Guildford branch who were happy to try to help, or exchange if not possible to fix, but they wanted me to make an appointment - not same day, so not convenient. Phoned Regent St (London) branch, Connor said they could not help in-store because they’d been bought online, and would not exchange, because they’d would be ‘giving away’ a pair! He gave me the number for ‘Customer Experience’, and said they were open 9-6, 7days a week (the only customer service team I’ve come across to work those hours at the weekend) but when I called, I was in the call queuing system (starting as No 4, then No1 for 35mins) for an hour, when I finally got a message saying there was no-one available to help, please try later!). I then drove to the Kingston branch (without phoning). They didn’t have the earrings in stock, so could not exchange them, but are sending them back for me, and have requested an exchange. All staff, but particularly Noay (don’t know correct spelling) were so helpful and understanding, and a credit to the company - we finally got the level of customer service we expected from Mappin & Webb. If we had had the same response as from the other stores, we would have just requested an immediate refund. If the new earrings have the same problem, we will just get a refund - as there appears to be a quality control issue - not what one expects when paying so much money for a product from such a reputable company!
7. juni 2026
Besvarelse fra Mappin & Webb
Dear Simon,
Thank you for your feedback. We’re very sorry to hear about the issue with the earring clasp and the difficulties you experienced seeking support. This is not the standard of quality or service we aim to provide. We appreciate your patience throughout and are pleased that the Kingston team, particularly Noay, were able to assist and arrange an exchange for you.
We do hope the replacement meets your expectations, but if you need any further support, please do not hesitate to contact us at client.experience@thewosgroup.com.
Kind Regards,
Mia.
Besvarelse fra Mappin & Webb
Dear Diana,
Thank you for taking the time to leave a wonderful review.
I am pleased to hear that you are happy with the speed of the delivery and that it is precise and safe, thank you for your purchase.
Best Wishes,
Mia.
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