I bought a £400 bangle from Mappin & Webb in Feb 2026 as a 70th birthday present. It was worn once or twice before the clasp came undone. Their workshop says it is misshapen and that... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First class service from the Team in Glasgow. Special mention to Lorna who always gives a warm friendly welcomes Great customer service also from Lorna. Have bought many pieces from her, and will sure... Se mere
Virksomheden har svaret
Dealt with Liam at Manchester branch, a truly great guy with a massive wealth of knowledge on watches. From the moment I walked in to walking out I felt at ease with Liam a great asset to the compan... Se mere
Virksomheden har svaret
Communication was very good. Delivery a day late than expected but arrived on the day i needed it. The item is perfect and packaging was an extra touch. Thank You i will be using you again and fully r... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Mappin & Webb
Skrevet af virksomheden
DISCOVER LUXURY WATCHES
DISCOVER LUXURY JEWELLERY
DISCOVER ENGAGEMENT RINGS
EST. 1775
Mappin & Webb is a true British treasure with over 240 years of tradition and historical significance in the world of silver and fine jewellery.
It’s a story that began in 1775, when Jonathan Mappin opened a workshop in Sheffield. His mission was to create the most beautifully crafted silverware for British society.
Over the immediate years that followed, the company expanded internationally with commissions from Monarchs around the world. Synonymous with excellence, craftsmanship and all things truly British, the company was soon granted a Royal Warrant by Her Majesty Queen Victoria in 1897.
The Company has proudly held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths’ to Her Majesty The Queen and ‘Silversmiths’ to His Royal Highness The Prince of Wales.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Kontaktoplysninger
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Staff all very helpful especially when…
Staff all very helpful especially when the delivery didn’t go as planned! Very satisfied 😊
11. juli 2026
Besvarelse fra Mappin & Webb
Hi Dr. Isobel Arnott,
Thank you for your lovely feedback!
We're so pleased we could help when things didn't go to plan with the delivery. Your satisfaction means a lot to us, and we'll be sure to share your kind comments with the team. Thanks for choosing us!
Best Regards,
Mia-Lilly
easy website fast shipping
excellent selection. simple check out process. shipped almost immediately and arrived in ~15 hours! highly recommend
11. juli 2026
Besvarelse fra Mappin & Webb
Hi Jessica Jones,
Thank you so much for leaving the positive feedback,
It's great to hear that you love the selection that we have to offer, and that you found our website simple to use.
Best Regards,
Mia-Lilly
Besvarelse fra Mappin & Webb
Hi Alex Kelly,
We are pleased that you are happy with the watch that you ordered, we hope to welcome you back soon.
Many Thanks
Mia-Lilly
Very smooth transaction
Very smooth transaction. Super quick delivery. Quality of watches amazing and price is outstanding.
8. juli 2026
Besvarelse fra Mappin & Webb
Hi Customer,
Thank you so much for your 5* review,
I am so pleased that transaction between ordering your watch and receiving it was smooth. And that you are happy with the quality of our products.
Many Thanks,
Mia-Lilly
Excellent fast delivery
8. juli 2026
Besvarelse fra Mappin & Webb
Hi D Fletcher,
Thank you so much for your 5* review,
We are so pleased that you are happy with the speed of the delivery service.
Kind Regards,
Mia-Lilly
I can't contact your team.
I can't contact your team.. I have an issue and have no one to talk to..
8. juli 2026
Besvarelse fra Mappin & Webb
Hi Mr. Stephan Woodruffe,
Thank you for reaching out to us, we apologies for the issues you're having.
Please contact mwenquiries@mappinandwebb.com with your issue and we can investigate further.
Best Regards
Mia-Lilly
Speedy delivery and safely delivered.
7. juli 2026
Besvarelse fra Mappin & Webb
Hi Sarah,
Thank you for your 5* review,
We are so pleased that the delivery was speedy and smooth.
Best Regards,
Mia-Lilly
Hamilton Khaki Field Power Reserve
The watch was delivered promptly and safely within the promised timescale. Quality of the watch exceeds my expectations. Great value for money.
5. juli 2026
Besvarelse fra Mappin & Webb
Hi Alan Lindsay,
Thank you for this lovely 5* review.
It is great to know that you are happy with your new watch and it got delivered promptly and safely in the expected time frame.
Best Wishes,
Mia.
Sllw delivery The promised 1-2 day delivery didn’t…
The promised 1-2 day delivery didn’t happen as I received an email saying that the delivery had been delayed. I knew when I saw that the courier was DPD that this would be the case. I sent an email to Mappin and Web and the item has now been delivered . Anyone expecting a speedy delivery should think teice before ordering.
3. juli 2026
Besvarelse fra Mappin & Webb
Hi Sweeney,
Thank you for leaving a review.
I apologise that your order was delayed and for the disappointment this caused. I hope you enjoy your new purchase!
Kind Regards,
Mia.
Mappin & Webb Chester
Mappin & Webb Chester
All staff are commendable but one stands out in my opinion.
If you are looking for a Timepiece , you must see Jamie. They completely redefine luxury customer service. Instead of the stuffy atmosphere you sometimes get in high-end boutiques, Jamie was wonderfully warm, down-to-earth, and approachable. They took the time to chat, understand what I wanted, and share their incredible knowledge. The whole process was smooth and enjoyable. I couldn't be happier with the service or my new purchase !
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mappin & Webb
Hi Jason Parry,
Thank you for taking the time to leave this amazing 5* review.
I am delighted to hear that Jamie made your experience so positive by their warm and approachable manner and their incredible knowledge. It is wonderful that the whole process was made smooth and enjoyable.
Your kind words mean a lot to us!
Best Wishes,
Mia.
Besvarelse fra Mappin & Webb
Hi Kate,
Thank you for leaving a 5* review.
It is great to know that you received your order promptly and received information throughout the process.
Kind Regards,
Mia.
Excellent service
29. juni 2026
Besvarelse fra Mappin & Webb
Hi Neil Reardon,
Thank you for taking the time to leave us a 5* review.
I am glad to hear that you received excellent service.
I hope you are pleased with your order!
Warm Regards,
Mia.
Looking for something special
Looking for something a little special for my husband as a little surprise,
found what I was looking for order place with next day delivery available what more do you want!!
Informed re exact time of delivery lovely courier polite. Will be keeping my eye on the website for something for me!!!
26. juni 2026
Besvarelse fra Mappin & Webb
Hi Alison,
Thank you so much for your review!
I am delighted to hear that you found the perfect surprise for your husband and that our next-day delivery service and delivery updates made the experience even better.
It's wonderful to know that our courier left such a positive impression.
Best Wishes,
Mia.
Besvarelse fra Mappin & Webb
Hi Katrina Stamp,
Thank you for taking the time to leave a wonderful 5* review.
I am pleased to hear that you are impressed with the prompt postage and you found the website easy to use.
I am glad that you are happy with your new purchase.
Best Wishes,
Mia.
Chester
Chester, shopping for a watch for our son’s 21st. From the minute we walked into the store the service, professionalism and friendliness was just amazing. We had a browse and he tried a few on, no pressure. Just super helpful.
We later returned to buy. We had drinks at the bar while we waited for Jack to finish serving.
Our son said, the whole experience was just amazing and a day that he will never forget, it was made to feel so special.
THANK YOU to all of the team but particularly Jack.
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mappin & Webb
Hi Karen Blakemore,
Thank you so much for your wonderful review.
We’re absolutely delighted to hear that your son’s 21st birthday experience with us in Chester was so memorable. It’s fantastic to know that from the moment you arrived, the team made you feel welcome, supported, and never under pressure while choosing such a special piece.
Thank you again for choosing us for such an important milestone. We hope to welcome you and your family back again in the future.
Best Wishes,
Mia.
Besvarelse fra Mappin & Webb
Hi Mr. Alan Parker,
Thank you for leaving this lovely 5* review.
I am delighted to hear that you were able to purchase your order quickly and smoothly and the postage impressed you.
Your kind words mean a lot to us, thank you.
Best Wishes,
Mia.
I was delivered the incorrect item and…
I was delivered the incorrect item and waited for 49 minutes on hold for anyone to answer
21. juni 2026
Besvarelse fra Mappin & Webb
Dear Mr. Simon Debondt,
Thank you for your feedback.
We’re very sorry to hear that you received an incorrect item and for the extended wait time when trying to contact us. We understand how frustrating this must have been, and this is not the level of service we aim to provide.
Please contact mwenquiries@mappinandwebb.com so we can look into this for you.
Best wishes,
Mia.
Bought Seiko for the Mrs
Bought Seiko for the Mrs, partly using a £350 gift voucher that I received after buying a Cartier De Santos a few weeks ago. Very easy to do and great after care , plenty of information given on how and who to contact for bracelet adjustments etc. order arrived next day less than 24hrs of ordering, very impressive. Wish the Rolex’s I’ve been trying to get could arrive like that. The Santos is absolute quality and beautiful. The Seiko presage ‘frozen Daiquiri’ Diamond cocktail time 34mm is a lovely fun watch for the Mrs to wear at the beach, pool etc. She loves it , looks great and great value for money
21. juni 2026
Besvarelse fra Mappin & Webb
Dear Arthur Welsh,
Thank you for your fantastic feedback.
We’re delighted to hear that you had such a smooth and positive experience, from using your gift voucher to receiving your order so quickly. It’s great to know our aftercare support and guidance were helpful too.
Kind Regards,
Mia.
Besvarelse fra Mappin & Webb
Dear Powell,
Thank you for your great 5* review.
I am delighted that you are happy with your purchase and the prompt delivery of it.
Best Wishes,
Mia.
Order and delvery were excellent
Order and delvery were excellent.
The item is for my wife so I haven't opened, it will be a little while until it is ! But the price seemed so good I bought it in advance. But the items I have had from M and W before have always been good so fingers crossed the packer put the necklace in the box.
19. juni 2026
Besvarelse fra Mappin & Webb
Dear John,
Thank you for your feedback.
We’re delighted to hear you’ve had positive experiences with us in the past and that you were able to take advantage of such a great offer. We hope the gift is everything you expect when it’s opened.
Best Wishes,
Mia.
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