We were looking for a a bracelet for myself as a 25th wedding anniversary gift from my husband. We received terrific service from Desi at the Regent Street branch who went above & beyond. Thanks Desi.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought a £400 bangle from Mappin & Webb in Feb 2026 as a 70th birthday present. It was worn once or twice before the clasp came undone. Their workshop says it is misshapen and that... Se mere
Virksomheden har svaret
Dealt with Liam at Manchester branch, a truly great guy with a massive wealth of knowledge on watches. From the moment I walked in to walking out I felt at ease with Liam a great asset to the compan... Se mere
Virksomheden har svaret
First class service from the Team in Glasgow. Special mention to Lorna who always gives a warm friendly welcomes Great customer service also from Lorna. Have bought many pieces from her, and will sure... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Mappin & Webb
Skrevet af virksomheden
DISCOVER LUXURY WATCHES
DISCOVER LUXURY JEWELLERY
DISCOVER ENGAGEMENT RINGS
EST. 1775
Mappin & Webb is a true British treasure with over 240 years of tradition and historical significance in the world of silver and fine jewellery.
It’s a story that began in 1775, when Jonathan Mappin opened a workshop in Sheffield. His mission was to create the most beautifully crafted silverware for British society.
Over the immediate years that followed, the company expanded internationally with commissions from Monarchs around the world. Synonymous with excellence, craftsmanship and all things truly British, the company was soon granted a Royal Warrant by Her Majesty Queen Victoria in 1897.
The Company has proudly held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths’ to Her Majesty The Queen and ‘Silversmiths’ to His Royal Highness The Prince of Wales.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Kontaktoplysninger
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent in store experience (Glasgow) and then delivery…
Excellent in store and then delivery experience.
From the moment we walked into the store we were treated with courtesy and respect, the sales lady was knowledgeable and professional, we were seated and offered drinks & cocktails.
Insurance was offered but not hard sold to us, we had the option to think about it and told clear timelines.
After choosing & paying for the watch we were not hurried out of the store and it was a very pleasant experience.
The watch arrived beautifully packaged to our front door.
We would certainly purchase in store and online again.
Thank you 🤩
1. juni 2026
Besvarelse fra Mappin & Webb
Dear Katie,
Thank you for this lovely 5* review. We are delighted to hear that you had such a positive experience both instore and with delivery. It is great to know that you would purchase in store and online again and we hope to welcome you back soon.
Best Wishes,
Mia.
Very Happy
Respected company fast delivery easy payment options. My wife won't see it until 20th June, her 60th birthday so cross fingers.
4. juni 2026
Besvarelse fra Mappin & Webb
Dear Kevin,
Thank you for your lovely review. We’re so pleased to hear that you were happy with the service, delivery, and payment options. We hope she loves it when she opens it on her 60th birthday. Thank you again for choosing us, and we appreciate your kind words.
Best Wishes,
Mia.
Very quick response to order and fast…
Very quick response to order and fast next day delivery
1. juni 2026
Besvarelse fra Mappin & Webb
Hi,
Thank you for taking the time to leave a wonderful 5* review.
I am pleased to hear that you are happy with the speed of response and the delivery for your purchase.
Best Wishes,
Mia.
Had to return a bracelet that broke
Had to return a bracelet that broke. Only about a month old. The process to return was long and not easy. You pay for the postage yourself ( it is refunded, however you are out of pocket for a number of weeks). The item was deemed not faulty so no refund or replacement. Sorry mappin and Webb but you have lost a customer and I will not be recommending you to any of my friends
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Mappin & Webb
Dear Paula,
Thanks for sharing your feedback, we are sorry to learn about your bracelet breaking and apologise that our service did not satisfy your expectations. We would welcome the opportunity to put this right for you, please contact us on client.experience@thewosgroup.com.
Kind Regards
Mia.
Extremely efficient service- thank you.
1. juni 2026
Besvarelse fra Mappin & Webb
Dear Cherry,
Thank you for leaving us a 5* review.
We are pleased you had an excellent service and support, and we would like to thank you for your purchase.
Best wishes,
Natasha
Great store!
Bought cufflinks for my husband, arrived super quickly and gorgeously packed, he loved them, very good quality as well.
22. december 2025
Besvarelse fra Mappin & Webb
Hi Catalina,
Thank you so much for your kind words!
We’re absolutely delighted to hear that you were pleased with the cufflinks and that they arrived quickly and beautifully packaged.
It’s wonderful to know your husband loved them too, that really means a lot to us.
We truly appreciate you highlighting the quality, and we hope to welcome you back again soon!
Best Wishes
Kim
Besvarelse fra Mappin & Webb
Hi Carl,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that everything met your expectations and that you had such a positive experience with us.
Your kind words truly mean a lot to our team, and it’s fantastic to know we were able to deliver exactly what you were looking for.
We look forward to welcoming you back again soon!
Best Wishes
Kim
Excellent service from ordering to…
Excellent service from ordering to delivery and I was able to track my package and received regular updates. Plus the parcel was handled with care by the courier. Thank you
27. maj 2026
Besvarelse fra Mappin & Webb
Hi Debbie,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you had such a positive experience from ordering all the way through to delivery.
It’s great to know that the tracking updates kept you informed and that your parcel arrived safely and handled with care.
Your kind feedback means a lot to us, and we truly appreciate you taking the time to share it. We look forward to serving you again soon!
Best Wishes
Kim
Besvarelse fra Mappin & Webb
Hi Ben,
Thank you so much for your kind words!
We’re delighted to hear that you’ve had such a positive experience with us every time.
Providing accommodating and consistent service is something we truly pride ourselves on, so it means a lot to know it’s being recognised.
We really appreciate your support and look forward to welcoming you again soon! 😊
Best Wishes
Kim
Clear website
Clear website. Very fast delivery with good packaging and a beautiful product. Thank you!
27. maj 2026
Besvarelse fra Mappin & Webb
Hi Mrs Stocker,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you found the website easy to use and were happy with the fast delivery, careful packaging, and the product itself.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
We hope to see you again soon!
Best Wishes
Kim
Very helpful customer service
Very helpful customer service, excellent service! Thank you very much! Highly recommend.
24. maj 2026
Besvarelse fra Mappin & Webb
Hi Irena,
Thank you so much for your kind words! 😊
We’re delighted to hear that you found our customer service very helpful and that you had an excellent experience with us. Your recommendation truly means a lot, and it motivates the whole team to continue delivering the best possible service.
We really appreciate your support and look forward to welcoming you again soon!
Best Wishes
Kim
Michael was great as always.
24. maj 2026
Besvarelse fra Mappin & Webb
Hi Siamak,
Thank you so much for your kind words! 😊
We’re delighted to hear that Michael consistently delivers such a great experience. Your feedback means a lot, and we’ll be sure to pass this on to him,it’ll really make his day!
We truly appreciate your continued support and look forward to helping you again soon.
Best Wishes
Kim
My wife loved the necklace and met all…
My wife loved the necklace and met all expectations
20. maj 2026
Besvarelse fra Mappin & Webb
Hi Mr Munday,
Thank you so much for your kind words!
We’re absolutely delighted to hear that your wife loved the necklace and that it met all your expectations.
Knowing it made such a positive impression truly means a lot to us. We hope it continues to be a special piece for her, and we look forward to helping you find something just as perfect again in the future!
Best Wishes
Kim
Easy to order delivered next day
18. maj 2026
Besvarelse fra Mappin & Webb
Hi Shaun,
Thank you for the 5 star review.
We are pleased to hear that you found it easy to order online and received next day delivery.
Thank you for choosing us!
Best Wishes
Kim
Beautiful ring just what I wanted
Beautiful ring just what I wanted. Delivery was amazingly fast.
16. maj 2026
Besvarelse fra Mappin & Webb
Hi Sharon,
Thank you so much for your lovely feedback!
We're delighted to hear that you love your ring and that it was exactly what you wanted. It’s also great to know our delivery exceeded your expectations ,we always aim to get your orders to you as quickly as possible.
We really appreciate your support and hope to serve you again soon!
Best Wishes
Kim
Website easy to order from
Website easy to order from. Beautiful necklace which was wrapped securely for transit. Quick delivery.
9. maj 2026
Besvarelse fra Mappin & Webb
Hi JaneMc,
Thank you so much for your lovely feedback!
We’re delighted to hear that you found the website easy to use and that your necklace arrived quickly and beautifully packaged. It means a lot to us that everything met your expectations, from ordering through to delivery.
We truly appreciate you taking the time to share your experience and hope to see you again soon!
Best Wishes
Kim
First time purchase from Mappin & Webb
First time purchase from Mappin & Webb, after a friends recommendation.
I found my experience to be flawless. Very knowledgeable and helpful during my process.
A professional service and I will definitely be a returning customer.
12. maj 2026
Besvarelse fra Mappin & Webb
Hi George,
Thank you so much for your kind words!
We’re absolutely delighted to hear that your first purchase with Mappin & Webb was such a positive experience, especially following a recommendation from your friend.
It’s wonderful to know that you found the service knowledgeable, helpful, and professional throughout your journey.
Providing a seamless and memorable experience is always our aim, so your feedback truly means a lot to us.
We’re thrilled to hear you’ll be returning, and we look forward to welcoming you back again soon.
Best Wishes
Kim
Straightforward
Straightforward, easy transaction. Item received on time via next day delivery. All good! Would order from this company again. Thank you 😊
10. maj 2026
Besvarelse fra Mappin & Webb
Hi Samuel,
Thank you so much for your kind words! 😊 We’re really pleased to hear that your order arrived on time and that the whole process was straightforward and hassle-free.
It’s great to know you’d choose to shop with us again, that means a lot to us!
Thanks again for your support, and we look forward to serving you in the future.
Best Wishes
Kim
Excellent presentation quality item…
Excellent presentation quality item delivered in time and very quickly would recommend as I got the same treatment when I bought my wife’s Cartier watch from the Glasgow shop would recommend mappin&webb
10. maj 2026
Besvarelse fra Mappin & Webb
Hi Mr Jenkins,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you were pleased with both the quality of your item and the speed of delivery. It’s especially rewarding to know that you’ve had consistently positive experiences with us, both online and during your visit to our Glasgow boutique.
Your recommendation truly means a lot, and we hope to have the pleasure of assisting you again soon.
Best Wishes
Kim
Besvarelse fra Mappin & Webb
Hi D Matthews,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re enjoying both the range and quality of our products, as well as our easy ordering process and fast delivery.
It truly means a lot to us that we’re meeting your expectations.
We really appreciate you taking the time to share your experience and look forward to serving you again soon!
Best Wishes
Kim
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