Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... Se mere
Virksomheden har svaret
I purchased 2 samples they were 7.5 ml i received an email saying they messed up in they were .003 ml .i have never heard of colognes samples come in that small so I cancel the order when I called som... Se mere
Maple Prime went above and beyond to take care of my issue and stayed in touch every step of the way. Best customer service experience in fragrance PERIOD and I have spent 25k$ plus on perfumes from e... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Kontaktoplysninger
1701 East Elizabeth Avenue, 07036, Linden NJ, USA
- +18552414200
- support@mapleprime.com
- mapleprime.com
3,8
God
200 anmeldelser
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I tried to order a cologne bottle from…
I tried to order a cologne bottle from MaplePrime and it declined my order. Not sure why? All my information was correct. Than I get a notification from my bank warning me that this website is a fraud! I’m not sure what to do!
31. januar 2025
Uopfordret anmeldelse
Besvarelse fra Maple Prime
Hi Daniel,
I'm sorry you were having issues while placing an order with us.
Please contact us at support@mapleprime.com so we can resolve this for you
I couldn’t track my order
I couldn’t track my order , once I email to ask about , I found out the item was not yet in Canada ,
In all it took a long time to get to me house ,
But I am very happy with the samsara
8. januar 2025
Besvarelse fra Maple Prime
Hi Francoise,
Thank you for your feedback.
I'm sorry your package took a while to arrive. This was likely due to the strike with Canada carriers.
I hope you come to enjoy your purchase and we have the honor of servicing you again soon!
Besvarelse fra Maple Prime
Hi Victor,
Thanks for the 5 stars!
The delivery was very quick and the…
The delivery was very quick and the perfume smells amazing. Will definitely order from here again
30. december 2024
Besvarelse fra Maple Prime
Hi Angel,
Thanks for your kind words! We appreciate the feedback
When I received the 2 bottles of…
When I received the 2 bottles of perfume, one was broken
29. december 2024
Besvarelse fra Maple Prime
Hi Anna,
I'm sorry for the broken bottle.
Please reach out to us at support@mapleprime.com so we can resolve this for you
Empty box delivery
I have order Prada men parfum.Waiting two weeks ,,delivery person buzz my number and delivery empty box in the front of mail box.
He saw that box open ,try to close and make photo that he delivered.
Not sure what he thinking but building have camera in front,and lobby ,,,I send all information, with photo of person who do that, to maple prime ,but there was no any news from them..
Definitely NEVER use them again
5. januar 2025
Uopfordret anmeldelse
Besvarelse fra Maple Prime
Hi Zoran,
Customer satisfaction is our priority, so we would like to resolve this for you.
I have reached out to you from support@mapleprime.com.
Best shopping experience ever!!
Best shopping experience ever!!
Prices are amazing too!
Got the packaged delivered in a timely fashion. Thank you
23. december 2024
Besvarelse fra Maple Prime
We appreciate the kind words! We do our best to please our customers and appreciate the feedback
Refund availble after 30 days
After two communicated delays, Mapleprime agreed to refund the money. Although it took some time to resolve, they refunded.
23. november 2024
Besvarelse fra Maple Prime
Hi Charles,
We are sorry for the negative experience.
Please reach out to us at support@mapleprime.com so we can resolve this for you.
Purchased V&R Flowerbomb through the…
Purchased V&R Flowerbomb through the website and it was never sent out. They created a label but the package never moved. After multiple emails and calls to a voicemail I was told I would be given a refund via Amazon. I never purchased it via Amazon. Finally 2-3 weeks later I was refunded. Prices were clearly too good to be true. Will not shop here ever again
2. december 2024
Besvarelse fra Maple Prime
Hi Chris,
We are deeply sorry for the frustration endured as customer satisfaction is our priority.
We have tried reaching out to you to resolve this.
In the event that you weren't able to see the emails, please reach out to us at support@mapleprime.com.
Besvarelse fra Maple Prime
We appreciate your feedback! Looking forward to servicing you again
Im always happy with my orders from…
Im always happy with my orders from Maple Prime, its fast they have great customer service and of course the product itsself is always great and heavily discounted
22. november 2024
Besvarelse fra Maple Prime
Thanks for the great feedback! We value our loyal customers and look forward to servicing you again
Excellent
ordered some cologne that I have been looking for for quite a while as its not sold in Canada anymore. easy to order off of the shop app through them. Didn't have issues with delivery but when trying to track nothing was updating on the shop app so I reached out to customer service if they could find out for me what was going on. they replied in a timely manner with some information that was helpful and then I received the package a day or two later
6. november 2024
Besvarelse fra Maple Prime
We're glad you found ordering easy and appreciate your patience with the tracking hiccup. Happy to hear our customer service team was able to help and you received your cologne smoothly!
Besvarelse fra Maple Prime
Thanks for the wonderful feedback! We're excited you appreciated our quick shipping and genuine fragrances. Your satisfaction is our priority! Looking forward to serving you again!
Great support!
Even with payment problems they provided a great support and I could buy my product. Thanks!
7. oktober 2024
Besvarelse fra Maple Prime
Thank you so much for this 5-star review. We really appreciate you being a customer. Looking forward to being of service to you again.
Great service!
10. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Maple Prime
Thank you so much for this 5-star review. looking forward to serving you again!
Amazing seller!
Great experience buying from this seller! Excellent product, great customer service and response time, and easy to communicate with for any questions.
30. september 2024
Uopfordret anmeldelse
Besvarelse fra Maple Prime
Thank you for your kind words! We're thrilled to hear you had a great experience and look forward to serving you again.
Top service
Top service, fully stocked and fast delivery!
Highly recommended
29. september 2024
Uopfordret anmeldelse
Besvarelse fra Maple Prime
We’re delighted to hear you loved your experience with us! Thanks for choosing us and recommending our business.
Great experience
Great experience, smooth turnaround time and great customer service
10. januar 2024
Uopfordret anmeldelse
Besvarelse fra Maple Prime
Thank you for sharing your positive experience! We are really glad that you enjoyed our service looking forward to serving you again!
Maple Prime is the BEST
Maple Prime is the BEST
Service, attention and everything else needed for an amazing experience!
Truly a great company
18. september 2024
Uopfordret anmeldelse
Besvarelse fra Maple Prime
Thank you for the wonderful feedback! We look forward to serving you again.
It was a pleasure to order by this…
It was a pleasure to order by this company.
Gr8 customer service!
Fast shipping.
And great prices!
25. september 2024
Uopfordret anmeldelse
Besvarelse fra Maple Prime
We appreciate you taking the time to give your feedback and look forward to serving you again in the future!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.