Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... Se mere
Virksomheden har svaret
I purchased 2 samples they were 7.5 ml i received an email saying they messed up in they were .003 ml .i have never heard of colognes samples come in that small so I cancel the order when I called som... Se mere
Maple Prime went above and beyond to take care of my issue and stayed in touch every step of the way. Best customer service experience in fragrance PERIOD and I have spent 25k$ plus on perfumes from e... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Kontaktoplysninger
1701 East Elizabeth Avenue, 07036, Linden NJ, USA
- +18552414200
- support@mapleprime.com
- mapleprime.com
3,8
God
200 anmeldelser
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Best value and customer satisfaction!
Always come out satisfied. They really care about their customers. I find that what stands Maple Prime apart from other companies is their personal touch and quality control.
No bots when it comes to customer service!
2. september 2024
Uopfordret anmeldelse
Besvarelse fra Maple Prime
Thank you for your kind review. Providing excellent customer service is what we aim for, and we're glad you experienced it firsthand!
My favourite perfume retailer.
My favourite perfume retailer.
While I don't purchase perfumes frequently, Maple Prime is my unwavering choice when I do. Their commitment to offering genuine products from renowned brands at significantly reduced prices is truly impressive.
The service has always been satisfactory, and I've placed over a dozen orders over the years. Although I encountered a delivery issue once, the support team quickly resolved the problem, reaffirming my trust in Maple Prime.
18. september 2024
Uopfordret anmeldelse
Besvarelse fra Maple Prime
Your satisfaction is our priority. Thank you for the wonderful feedback and for being a valued customer!
Great company
My wife loves the daisy twinkle i enjoyed the user friendly website
27. august 2024
Uopfordret anmeldelse
Besvarelse fra Maple Prime
Thank you! We're thrilled to hear that you are enjoying your purchase and look forward to serving you again.
Outstanding Customer Service Experience!
I couldn’t have asked for better service! I received the wrong item in my order, but when I reached out to Customer Service, they quickly understood my issue. They escalated it to the head manager, who personally contacted me with his private number. He made the replacement process seamless and truly made me feel valued. Huge thanks to Maple Prime and Sol, the manager! — DJ
8. september 2024
Uopfordret anmeldelse
Besvarelse fra Maple Prime
Thank you for your kind review. Providing excellent customer service is what we aim for, and we're glad you experienced it firsthand!
I love dealing with Maple Prime
I love dealing with Maple Prime! They are very honest and have great pricing , service and quality!
23. september 2024
Uopfordret anmeldelse
Besvarelse fra Maple Prime
Your positive review is greatly appreciated! We strive to provide exceptional service and are delighted to see your satisfaction!
Great service team helped me get…
Great service team helped me get exactly what I was looking for.
24. september 2024
Uopfordret anmeldelse
Besvarelse fra Maple Prime
"Thank you for sharing your positive experience. We strive to provide exceptional service and are delighted to see your satisfaction!"
1st rate organization
great customer service. excellent products and authentic with fast shipping.
25. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Maple Prime
Thank you for your fantastic review! Your happiness is our reward, and we're glad we could meet your expectations.
Maple Prime has fantastic customer…
Maple Prime has fantastic customer service! They were responsive, and a pleasure to deal with! Highly recommend
24. september 2024
Uopfordret anmeldelse
Besvarelse fra Maple Prime
Your positive review is greatly appreciated! Thanks for choosing us and recommending our business.
Besvarelse fra Maple Prime
We’re really grateful and appreciate you taking the time to leave such a great review!
Expediency is appreciated these days
Awesome price on Mancera Cosmic Pepper.
Great delivery time.
Tacking was accurate.
Zero complaints.
Thanks!
10. september 2024
Besvarelse fra Maple Prime
Thank you for sharing your positive experience. We strive to provide exceptional service and are delighted to see your satisfaction!
Seamless transaction with competitive pricing!
Very happy to have found MAPLE PRIME while researching perfumes! Very competitive pricing… Like a breath of fresh air!
3. september 2024
Besvarelse fra Maple Prime
Thank you for your kind words! We're thrilled to hear you had a great experience and look forward to serving you again.
Besvarelse fra Maple Prime
Thank you for sharing your positive experience! We look forward to serving you again!
I was only able to track my order 3…
I was only able to track my order 3 days after making it.
It is not quite good.
14. august 2024
Besvarelse fra Maple Prime
We apologize for the inconvenience. Some items may take up to 3 days to ship as we work on improving our handling times. We're aiming to reduce this to just 1 day soon. Thank you for your feedback!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.