The item received was too big and customer service tried every way possible not give a refund. It cost nearly as much as the original item to return the item to China and I’ve still not received a ref... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Items are not shipped from the UK, I've been waiting 15 days since ordering and still haven't received my items. Customer service say it should be 12 days. Website shipping information unclear- it sho... Se mere
Scammers. Fake Trustpilot quotes on their website. 'Jeans' were poor quality polyester. Company is based in China not UK and returns process was non existent with courier charges costing more than... Se mere
Virksomheden har svaret
Because of delivery been delayed.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Malone London is a premier online fashion brand, dedicated to offering a diverse selection of stylish apparel designed to empower women of all ages. Each collection is thoughtfully curated to inspire a sense of exploration and discovery, blending sophistication with a touch of wanderlust. Malone London is your destination for effortlessly chic, travel-inspired fashion that embodies both elegance and adventure.
Kontaktoplysninger
Ordered 3 weeks ago
Ordered 3 weeks ago, zero updates the whole way through, no email to inform me of a delay.
I don’t know if I’m going to get my order.
It’s been n transit for 3 weeks- will let you know IF ive just wasted £76 on a fake website.
26. september 2024
Uopfordret anmeldelse
Besvarelse fra Malone London
Hi Taylor,
We deeply apologise for the delay you experienced with your order. Unfortunately, we did face an issue with our shipment process, which caused longer delays than usual. However, we want to assure you that we have since resolved the issue and implemented a new, faster shipping process. All pending orders, including yours, were sent out two weeks ago.
We hope you have a lovely day.
I wanted to give a zero
I wanted to give a zero. Complete scam company! Ordered and never received. Conversations were always the same, “your item is on its way”. Will apply for a refund through my credit card x
25. september 2024
Uopfordret anmeldelse
Besvarelse fra Malone London
Hi Sandie,
We deeply apologise for the delay you experienced with your order. Unfortunately, we did face an issue with our shipment process, which caused longer delays than usual. However, we want to assure you that we have since resolved the issue and implemented a new, faster shipping process. All pending orders, were sent out two weeks ago.
We hope you have a wonderful day!
On your website it says 1400 reviews…
On your website it says 1400 reviews but I can only find 1 here? Is there any other name where people are reviewing?
Thanks
13. september 2024
Uopfordret anmeldelse
Besvarelse fra Malone London
Hi,
It seems there may be some confusion. We don’t have any Trustpilot reviews on our website. If you have any questions or concerns, feel free to reach out to us directly.
Thank you,
Because of delivery been delayed.
5. august 2024
Besvarelse fra Malone London
Hey Qasim Maxamed,
Thank you for your feedback, and I’m truly sorry to hear that your delivery was delayed. I understand how frustrating this must have been, and I apologize for any inconvenience it caused.
The delay was due to the high volume of orders during the end-of-summer sales, which created some unexpected logistical challenges. We’re working hard to ensure this doesn’t happen again in the future.
If there’s anything more I can do to assist you or improve your experience, please don’t hesitate to reach out.
Thank you for your understanding.
Best regards,
Malone London
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.