MAINTRACTS SERVICES Anmeldelser 

Scott came over to my property and quickly diagnosed the issue with my water heater and was able to order the parts needed quickly to ensure my problem was dealt with effectively.

I used Maintracts a long time ago for a full boiler and tank renewal and previously recommended them to my friends. My recent experience though was so bad I can only assume something has gone badly wrong at the company. I called them out to diagnose and sort a peculiar drain down of my Megaflow tank (which they had originally installed). The plumber arrived and reviewed, with my help, over the course of 25 minutes, during which time he also took an incoming phone call. He diagnosed the issue and quoted £641+VAT to fit three minor parts on a subsequent visit to fix the problem. He then charged me £120 for the investigation. My issues are that I believe that this fix should have been done on the spot, it was not significant and the parts could have been easily sourced locally if not generally carried, and the quote to come back was absurd. I subsequently bought the parts myself and one of their peer plumbing companies efficiently fitted them for under £200. I don't know if the particular Maintracts plumber I met was a bad apple but it certainly does not reflect well on the business. I will no longer be using them.

Superb service. Saved me and my family this evening quickly and efficiently as our boiler wasn’t working. Identified the problem with minimum fuss and got us hot water back in no time. Thank you, Malcolm!

Excellent service from Toby! He fixed our radiator and leak and was extremely thorough. Would definitely recommend and use this company again :)

I am an administrator for a Church hall in Wimbledon. Last Monday, we had no heating so I called Matthew on a video call. He was able to guide me through a fault finding process and he then identified the problem. I needed a ladder to reach the problem and he stayed on the call to ensure that I was safe and talk me through the process of opening a motorised valve. Amazing customer service. Thank you Matthew,

Needed a few plumbing repairs done in my house, all done well and successfully by Jake, not cheap but you get what you pay for.
I will use Maintracts again and recommend them.

Superb, a God-send, immediately helpful, super kind & patient, & worked out problem over whatsapp, looking at the boiler & explaining to us what to do. Thank you, thank you. And all at 9pm on a Sunday evening!
Having arrived in flat at 8.30pm on Sunday night to discover boiler wasn't working, we were despondent to say the least. And now all I can do is marvel that men as kind as Malcolm are out there, prepared to give of their time & expertise to complete strangers on a Sunday night (thank you too to his wife). And am extremely grateful to now be in a warm flat with hot water, and the damp feel being taken out of the flat.

Great first time experience with this company having had a bad experience with another boiler company in Fulham.
Rod the heating engineer was courteous and very helpful. He confirmed the suspected problem and wasted no time replacing the faulty part. He also fixed another problem with the underfloor heating motor we didn’t realise we had.
Great customer service and our go-to company now for any boiler/heating issues.

I was recently visited by Toby from Maintracts who installed a new water tank at my property. Toby did an excellent job and he was very helpful at explaining all the relevant instructions. Would definitely recommend.

After their faultless service in resolving a previous leak, I called Maintracts for the 2nd time upon returning from holiday to a chilly flat as the boiler refused to fire up. As before, a polite, respectful and knowledgeable engineer (Rod) visited at the pre-arranged time to assess the situation. The parts were ordered and fitted quickly, no drama, no chasing up, warm flat. Excellent service again, thank you.

Absolutely delighted with the service I received today. I was visited by Toby, no messing about, diagnosed the problem, serviced the water tank and offered very helpful solutions for some other issues we might have within our system. Answered every question, put our mind at rest and was pleasure to have in our home. 10/10 for service, a credit to the company!

I first called Maintracts about a year ago to fix various issues (leaks & split pipes) caused by faulty plumbing and poor quality plumbing kits installed by another company in my previous property during kitchen and bathroom renovations. I was so impressed by their professionalism and high quality work that when I moved to my new property I asked them to check the central heating and do all the plumbing (moving radiators, plumbing in washing machine).
They have a strong team of plumbers, all of whom provide a great service, in particular Darryl who has been excellent. When I decided to renovate the kitchen I spoke to Darryl about doing the plumbing for the kitchen instead of the kitchen fitter. He listened to my objectives and provided thoughtful solutions and high quality plumbing products that would stand the test of time.

To find a company that focusses on quality and operates with integrity and genuine care for the customer is rare, Maintracts is first class and I would highly recommend them.

Toby visited me today to address a water pressure issue in my flat. He diagnosed the issue within 5 minutes and had it fixed 45mins later. Had all the parts and tools in the van so no mucking about. Toby was friendly and professional and answered all my questions. Great service!

Malcom was super helpful in fixing up my boiler!

Malcolm is probably the heart of the business. He is willing to help and knows how to communicate well on the phone. He does focus on the customer and the problem.
However I rang when I need an emergency plumber. The blurb in the website states 24 hours but that is nit the case. They were unable to get a plumber to me until the following day, which wa snot helpful.
However I do thunk the pricing is questionable and I am aware they are running a business with costs to meet. However business need to be more morally and ethically diverse. I think better regulation on costs etc must be introduced because many trades people take advantage and overcharge. if you are vulnerable and elderly that is a major issue.

Malcolm had a video call with me to troubleshoot why my heating was not working. He was very knowledgeable and was able to get to the bottom of the issue without being physically present!

Toby was an excellent engineer - he diagnosed a plumbing issue that previous companies failed to work out, found a solution to it and did a great job with the actual work itself.

i put a job out to checkatrade. supply and fit a bottom inlet and flush mechanism with close couple kit. average price for parts from screwfix in total less than £50.00 inc vat. it is a 30 minute job maximum, so even if you allow an hour £100.00 plus vat that would make it in total £170.00. and so this is what I got from Maintracts.
Very quick to respond to the advert and after i sent them some pictures thay gave me an "estimate" of more than twice their nearest rival. £328.00 plus vat and plus parking and assuming they could isolate the water easily....that's just shy of £400 for a 30 minute job. I hope nobody falls for this outrageous pricing.

Had a plumber to fix a malfunctioning mixer tap. He came quickly, did a beautiful job, and left everything neat and tidy. I’m very satisfied.

Great company. Toby was really quick, efficient, and made sure I understood what had been done. Very glad to no longer have a leak and will go back to them for any other issues that come up!!