My bathroom tap had been dripping for sometime, due to cancelled appointments it took a while to be fixed. However when the plumber came on Friday September 16th he did an excellent job and fitted two... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had a call about my enquiry of how much careline we should be paying. I had a very friendly, understanding man who explained what I should be paying. I think I'm still paying about 40p more than I s... Se mere
Virksomheden har svaret
Now that I’ve fully moved into my new flat in Weymouth and sorted out all the details, I want to send a massive thank you to Melissa from the Magna Housing lettings team. From start to finish, Me... Se mere
Virksomheden har svaret
Worked carried out was outstanding sadly other problems with wall are being over looked by magna The contractor exposed massive defects in the wall that Magna said after 4 visits didn’t exist . Sa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re Magna Housing, a community-based housing association. We mainly work in Dorset and Somerset (our head office is in Dorchester) providing housing services to local people.
Kontaktoplysninger
Storbritannien
- magna.org.uk
4,5
Fremragende
541 anmeldelser
Ingen nylige anmeldelsesinvitationer
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Emergency Repair request
I had requested a repair on Monday 13th October but had then subsequently had to escalate on the 15th October due to the damage to the wall making it unsafe. within three hours Magna had arrived in site and effected a repair to make the wall safe. really appreciate the speedy response thank you
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Shaun, we are pleased that you have had this resolved, and for updating Magna of the changes in the issue you had. If you ever need to get through to us quickly Live Chat on our website is quick and open Monday to Friday 9am-4pm. Best wishes and take care.
Very helpful and always responds quickly
Very helpful and always responds quickly
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review, we are so pleased that you are satisfied with the service you have received from Magna, take care and best wishes
Customer Satisfaction
Magna have always sorted out any repairs that l have done without any problems. Staff have always been helpful and courageous without attitude, which you seem to get a lot of nowadays. I am pleased with the way that they have treated me over the years.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave feedback Bryan, your compliments are wonderful to receive and you have found the service you have received satisfactory! Best wishes and take care.
Melissa was amazing
Melissa was quick to respond, polite, helpful and very forgiving for my poor spelling of my own email!
16. september 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Edward, we are so pleased Melissa was able to help you and provided a positive service for you, please don't worry about poor spelling, we are all human and we get it!! Have a good day and take care.
Very good telephone call
15. september 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Adam, we are so pleased you were happy with the call you had with the customer care team. Best wishes and take care.
Repairs
Pleasant lady I was talking to made an appointment straight away for work to be carried out thank you
1. september 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Carole, we are pleased you are satisfied with the service you have received from the customer care team. Best wishes and take care.
The lady taken the calls was very…
The lady taken the calls was very polite and helpful
9. september 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Michelle, we are pleased you found the customer care team member helpful and you are satisfied with the service you have received. Best wishes and take care.
Excellent response time
First response generic with a wait time up to 20 days.
Contacted a named person and received an immediate suitable response. Followed by a follow up from a different dept. All within 20 minutes. This person will be passing on the information to the legal dept. I now have to wait to hear from them, hopefully that too will be quickly dealt with from the legal dept.
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review, we apologise for the delay in response to you, the teams are all super busy at present with high levels of contact. We are pleased that your query has been triaged to the correct department quickly and that you are pleased with this. Best wishes and take care.
Magna helped it won't take away the fact these bungalow aren't wheelchair friendly
He was smashing
29. august 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review and pleased you are satisfied with the service you have received. If you have any queries with regards to your home please send an email to contactus@magna.org.uk
Tess was extremely helpful
Tess was extremely helpful. Replied to my email and directed my query to the right department. Excellent customer services
5. september 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Karen, we are so pleased that Tess helped you and you are satisfied with the service you have received. Best wishes and take care,
I had misplaced some important…
I had misplaced some important information and Kayleigh answered my query within an hour or so. Excellent service. Thanks
4. september 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a a review David, we are so pleased that Kayleigh helped you and you are satisfied, Best wishes and take care.
Mark the workman did a fantastic job to…
Mark the workman did a fantastic job to mend my back door on the 26th August. He was very polite and friendly. He did a brilliant job. So much easier to open and close the door now. Thanks Mark.
26. august 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Pearl, we are so pleased that your door is now fixed and that Mark provided an outstanding service to you, I will pass on your compliments to Mark. Best wishes,
I would like to thank Mr Lee Lewis
I would like to thank Mr Lee Lewis, Money Matters Manager. Lee does does an amazing job and leads by example. Professional, helpful, polite and always 100% supportive.
I’ve been with Magna for years, what a great team.
29. juli 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Mr Hircock, we are so pleased that you have received exceptional service from the Money Matters team and Lee in particular, I have passed on your compliments to Lee directly. Best wishes and take care,
Leasehold enquiry to Caren Walsh at Magna Housing.
Thank you Caren for your email giving me important information with regards to my extending my Leasehold with Magna. You made it so easy for me to understand ... most helpful, thank you again.
12. august 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Colin, I am pleased this all went well for you and have passed on your compliments to Caren, take care and best wishes,
The staff are polite and understanding…
The staff are polite and understanding and willing to listern to you. A good team
7. august 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Mr Quinton, we are pleased that you found the service pleasant. Take care and best wishes,
Great service from Magna Electrition
The election named Seb was fantastic. He was polite, on time and extremely fast at replacing the new shower. He went out of his way to show me how to switch on the new and very complex heating system. The work was efficient, fast, and Seb was very polite and professional. I am very pleased with Seb and Magna Housing. They fixed the problem on the same day I phoned.
28. juli 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Sybella, we are so pleased that you were satisfied with the work Seb carried out, for his time guiding you through how to use the system in your home. I have passed on your comments to Seb and his line manager. Best wishes,
The lady at Magna was very helpful and…
The lady at Magna was very helpful and got someone out to me within 36 hours to fix my porch door which I was very grateful for
23. juli 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Dawn, we are so pleased you are satisfied with the service you have received from the customer care team and operative. Best wishes,
very helpul my problem has been sorted…
very helpul my problem has been sorted thankyou
16. juli 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review today Elaine, we are so pleased that all has been resolved for you and that you are satisfied. Best wishes,
He spent no time in the property and…
He spent no time in the property and left quickly without doing anything? The boiler vibrates! So it means my wife or I have to the sink hot tap turn it on for few seconds then turn off ? This has been going on for quite awhile now. It was fixed till we had a service to the boiler, in which something in the boiler was altered! It has not been right since !!
19. juni 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Brian, I am sorry to hear that you are having trouble with noise from the boiler, if this still persists please can you raise a new repair via Live chat or through the reporting a repair on www.magna.org.uk I can see that the last operative to attend has noted that they could not hear any noise from the boiler. Please reach out to us if this still persists. Best wishes,
Thank you Zoe for all your help!
Magna's Zoe was exceptionally proactive and helpful in resolving a problem. She liaised effectively with all parties involved in a sympathetic way and went above and beyond what we could have expected. We are extremely grateful, thank you
16. juli 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review, we are so pleased that you have had such a positive effect on you, I have passed your compliments across to Zoe, thank you so much and Best wishes,
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