My bathroom tap had been dripping for sometime, due to cancelled appointments it took a while to be fixed. However when the plumber came on Friday September 16th he did an excellent job and fitted two... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had a call about my enquiry of how much careline we should be paying. I had a very friendly, understanding man who explained what I should be paying. I think I'm still paying about 40p more than I s... Se mere
Virksomheden har svaret
Now that I’ve fully moved into my new flat in Weymouth and sorted out all the details, I want to send a massive thank you to Melissa from the Magna Housing lettings team. From start to finish, Me... Se mere
Virksomheden har svaret
Worked carried out was outstanding sadly other problems with wall are being over looked by magna The contractor exposed massive defects in the wall that Magna said after 4 visits didn’t exist . Sa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re Magna Housing, a community-based housing association. We mainly work in Dorset and Somerset (our head office is in Dorchester) providing housing services to local people.
Kontaktoplysninger
Storbritannien
- magna.org.uk
4,5
Fremragende
541 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Unacceptable...
Unacceptable...
I've been waiting 18 months/2 years for work approved by a Magna Housing association surveyor to be carried out.
1. marts 2026
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review, Sally. I have raised your query with the Repairs and Maintenance team. This has been done in the same way it was submitted last week when you contacted the Customer Care Team. You will receive a date directly from the Repairs and Maintenance team. Best wishes, and take care.
Great service Magna…
I rang Magna to get some information regarding my rent. The lady I spoke with wasn't with that team but did help as much as she could promising me to get someone to ring me back. Minutes later I got an email saying she had found the information I needed and sent it to me. She went above and beyond to help me out. I've never had trouble with Magna answering my problems. Keep up the good work.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Linsey, I have passed on your wonderful compliment to Donna who helped you from the Customer Care team. We are so pleased you are happy with the service you have received!! Best wishes and take care
Our warden Becca has been very helpful…
Our warden Becca has been very helpful to us when we have had problems and the team overall have been very good.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Mrs Salmon, we are so pleased that Becca has been helping you, I have passed on your compliments to Becca and her line manager. Best wishes and take care.
Very good service and helpful staff
Very good service and helpful staff
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Alan, we are so pleased that you are happy with the service you have received with the team. Take care and best wishes,
Fantastic service
The lady i spoke to was extremely polite and courteous and dealt with my query extremely efficiently
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Rachel, we are so pleased you found the interaction with Cesca positive. If you fancy trying out our live chat service this is open Monday to Friday 9am-4pm. Best wishes,
Zoe very helpful and understanding …
Zoe very helpful and understanding easy to talk to a very valued member of your team.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Susan, we are so pleased you had a positive experience with Zoe, I have passed on your compliment to Zoe and her Line Manager. Best wishes and take care.
An urgent situation but not classed as an Emergency ....
A relatively urgent situation occurred on Saturday afternoon and needed urgent attention. Contacted Magna online repairs on Saturday afternoon stating it. Very pleased by quick response. I received email on Monday morning, an operative would attend within 24 hours. 5pm that day an electrician turned up to make area safe. The Emergency phone number, however, wasn't so responsive and I gave up waiting for it to be answered!!
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Kathleen, I am so pleased you got the answers you needed. During our out of office hours our phonelines are with our out of hours team which manage many contracts so can take a little longer to answer, although they will answer you. If you have a routine repair I would encourage you to report this on the website and the Customer Care Team will pick this up. If it is an emergency I would recommend to stay on the phoneline so this can be picked up. We are pleased this has been resolved for you now. Best wishes and take care.
Very pleased with customer care team…
Very pleased with customer care team they were very helpful and dealt with my query very quickly.
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Annina, we are so pleased that you are happy with how the Customer Care Team help you, I have passed on your compliments to the team and Cesca who recently helped you. Best wishes and take care.
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Joanna, we are so pleased you are happy with the service you have received. Best wishes and take care.
Magna Housing operator
I was in a queue for 45 minutes the call operator tammy was helpful and her experience was a delight and has a beautiful voice
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Christopher, we are so pleased that you found the service with Tabitha helpful, I have passed this on to her and her line manager. If in future the wait times on the phone are high, I would encourage you to try out Live Chat service, you will be speaking to a member of the Customer Care Team and may find this a bit easier and quicker. Just head to www.magna.org.uk Best wishes and take care.
Great job …
Melissa did a fab job today dealing with my job request. I had one where I needed the date changing she quickly found a new more convenient date and another one I had concerns for safety over she did all she could to get it sorted quickly for me while handling another job as well she’s an absolute star person and I really appreciated her kindness and support
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Tash-Leanne, we are so pleased that you felt supported and satisfied with the service you have received from Melissa, I have passed on your feedback to Melissa and her line manager. Best wishes and take care.
Magna has been very good in…
Magna has been very good in communicating quickly with me regarding things such as appointments for repairs!.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Louise, we are so pleased you are finding Magna are providing a good service, best wishes and take care!
Despite repeared attempts to get an…
Despite repeared attempts to get an answer it was only when the attempts failed that the responder actually owned the problem, that it was resolved. So full marks to them!!
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review David, we are so pleased that you are happy with the service you have received from Tabitha, I have passed your compliments across to her. Best wishes and take care.
I spoke with Melissa via the live chat…
I spoke with Melissa via the live chat service. She was fantastic, patient, friendly and professional. She dealt with all my issues there and then for me. Very happy with my service today
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Natasha, we are so pleased you found the live chat service and most importantly that the service Melissa provided was fantastic, I will pass on your compliments to Melissa and her line manager. Best wishes,
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Shirley, we are so pleased you are happy with the service Alex provided and I have passed on your compliments to Alex and his line manager. Best wishes and take care.
Magna have been brilliant for the 4 and…
Magna have been brilliant for the 4 and a half years I’ve rented from them. Most recently I’ve had another pest control problem, Donna, customer care adviser contacted me on the same day I put in a request. She was caring, kind and supportive to my problem. Resolved very quickly and then she followed up with me the following day to make sure the exterior company had made contact. She then wished me and my family a merry Christmas. Great customer service, as always. I’m a very grateful tenant. Thankyou!
26. december 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Danielle. We are sorry to hear of the pest issues you have encountered in your home. We are so pleased that you have had amazing service from Donna and will certainly pass on your lovely compliments to Donna and her line manager. Best wishes and take care,
I recently moved within magna
I recently moved within magna, due to neighbour harassment. Magna did a pretty good job, in assisting me with this move.
17. november 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review John, we are so pleased you are settled and happy in your new home. Best wishes and take care
Excellent customer service was given
Excellent customer service was given
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Mrs Davies, we are so pleased you are happy with the service you have received. Best wishes and take care,
No hot water
Donna in repairs department was particularly helpful trying to get my hot water issue sorted out.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Terry, we are so pleased that Donna was able to help you, I have passed on your compliments. Pleased the hot water issue has now been resolved for you! Best wishes and take care.
I reported not having any heating in my…
I reported not having any heating in my New property,I was told someone would be out in 24hour and they was here in 3.
Who I reported the repair to was Very professional polite and helpful
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Magna Housing
Thank you for taking the time to leave a review Rachel we are so pleased that you have had your no heating issue resolved, that the operatives attended within a good time. Best wishes and take care.
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