speedy despatch, very good stock range including hard to find items. My only gripe is no phone line to be able to ask technical details or get a swift resolution in case of issues with delivery. There... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Product has arrived within specified timeframe. unfortunately, it got damaged in transit. Was going to call through to notify but there is no number to call. Instead had to email over..... Repla... Se mere
Virksomheden har svaret
Bead spinner, 13 days after order no sign and no replies to several emails despite despatch being said same day as order. Finally arrived but was not perfect, have had to “butcher” it a bit to spin sm... Se mere
Virksomheden har svaret
Excellent quality disk cutter. I have used this several times already and the cut is precise with little finishing needed. Excellent price too when compared with leading brands. I highly recommend th... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Born in 2015 from a passion for craft and quality, Maddisons of Durham is a small, independent supplier of jewellery-making tools and equipment — trusted by silversmiths, students, and studio makers across the UK. We’re a close-knit team (humans, dogs, and one endlessly curious Bengal cat), dedicated to offering friendly, down-to-earth service with a personal touch. Everything we stock is carefully handpicked with makers in mind — from trusted staples like Durston, ImpressArt, and Beadsmith to specialist gems such as Thompson Enamels, GreenLion tools, and the complete Fretz collection. We work hard to match big-brand prices wherever possible, so you can invest in top-quality tools without stretching your budget. Whether you’re just starting out or deep into your making journey, we’re here to help you find the right tools for the job.
Kontaktoplysninger
Unit 6 Newport Way, Cannon Park, TS1 5JW, Middlesbrough, Storbritannien
- 01642 058107
- info@maddisonsofdurham.co.uk
- maddisonsofdurham.co.uk
4,0
God
285 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fast delivery great product thank you.
3. januar 2023
Besvarelse fra Maddisons of Durham
Good morning,
Many thanks for your custom. Reach out if you need anything else.
Best wishes,
Hannah
Great service
12. januar 2023
Besvarelse fra Maddisons of Durham
Good morning,
Many thanks for taking the time to leave us feedback. Please reach out if you need anything else.
Warm wishes,
Hannah
Besvarelse fra Maddisons of Durham
Good morning,
Many thanks for your custom. Reach out if you need anything else.
Best wishes,
Hannah
Very quick
Place an order delivery within three days, what more can you want oh and goods are as described / shown in photos.
7. januar 2023
Besvarelse fra Maddisons of Durham
Good morning,
Many thanks for taking the time to leave us feedback. Please reach out if you need anything else.
Warm wishes,
Hannah
Besvarelse fra Maddisons of Durham
Good morning,
Many thanks for your custom. Reach out if you need anything else.
Best wishes,
Hannah
Besvarelse fra Maddisons of Durham
Good morning,
Many thanks for taking the time to leave us feedback. Please reach out if you need anything else.
Warm wishes,
Hannah
Quick and efficient service that I can…
Quick and efficient service that I can always rely on!
5. januar 2023
Besvarelse fra Maddisons of Durham
Good morning,
Many thanks for your custom. Reach out if you need anything else.
Best wishes,
Hannah
Great experience easy to order
Great experience easy to order, arrived quickly and quality product.
4. januar 2023
Besvarelse fra Maddisons of Durham
Good morning,
Many thanks for your custom. Reach out if you need anything else.
Best wishes,
Hannah
Quick delivery good quality, fair price
I have been buying from them for a while now and they don’t disappoint!!!
Will buy again.
30. december 2022
Besvarelse fra Maddisons of Durham
Good morning,
Many thanks for taking the time to leave us feedback. Please reach out if you need anything else.
Warm wishes,
Hannah
Great for assisting in the restoration of platinum and gold jewellery
Items arrived in a timely manner.
As described.
The polishing compounds helped me restore a platinum diamond ring back to its original condition.
2. december 2022
Fretz fluting stakes
Nice items at a decent price, delivered quickly with very good customer service
8. december 2022
Great service, great products!
Fast, efficient service and great range of high quality products.
15. december 2022
Efficient and speedy service.
12. december 2022
Order has never arrived.
Ordered the watch glass in June and even after contacting Maddison’s several times the product has still not arrived - it’s now mid December.
Does the company actually exist or is it just a scam?
13. december 2022
The order has not arrived and its…
The order has not arrived and its impossible to speak with anyone.
12. december 2022
Besvarelse fra Maddisons of Durham
Good morning Sarbjit,
I am very sorry that this hasn't arrived.
Regarding now being able to speak to anyone, you did only email around 30 minutes ago at 11:10 PM. Unfortunately, we do only 8-4 PM.
I am looking into your order and will get back to you as soon as possible via email.
Best wishes,
Hannah
Poor customer service
Did not send order out and customer service was ignorant and did not respond to messages and no apology for inconvenience
25. november 2022
Besvarelse fra Maddisons of Durham
Good morning Darryn,
I'm sorry you felt the need to leave us such a negative review and that your experience with us has not been a positive one.
We did in fact apologise via email (the delay was no doubt caused by the Royal Mail strikes). I can see by the tracking number the item arrived a day later than we would have liked and you were asked to get back in touch when it did arrive - which you didn't. At that point, we would have been happy to offer you a discount on your next order.
Please get in touch if I'm missing anything or if you need any further support. Have a lovely weekend.
Warm wishes,
Hannah
Besvarelse fra Maddisons of Durham
Good morning,
Many thanks for the lovely review. Please reach out if you need anything else.
Warm wishes,
Hannah
Besvarelse fra Maddisons of Durham
Good morning,
Many thanks for taking the time to leave us feedback. Please reach out if you need anything. :)
Have a lovely day!
Hannah
Great service and email from them… will…
Great service and email from them… will definitely recommend this company
They have a human touch
30. november 2022
Besvarelse fra Maddisons of Durham
Good morning,
That's very kind! Please reach out if you need anything else and have a lovely day!
Warm wishes,
Hannah
Great quality tripod and gauze
Great quality tripod and gauze, well packaged, great service
3. december 2022
Besvarelse fra Maddisons of Durham
Good morning,
Happy to hear you're satisfied with your products! Reach out if you need anything else.
Have a great day.
Kind regards,
Hannah
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.