This is the second time I’ve purchased glasses from Mad About Specs and wouldn’t go anywhere else. Two pairs of glasses on each order as I just couldn’t decide what ones where my favourite but they ar... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My repeat purchase was easily completed. The instructions were clear and straight forward to follow, after which I could track and monitor the progress of completing the order. Glasses arrived i... Se mere
Good online experience, prompt delivery of glasses to try at home and helpful feedback from staff via email. Although the glasses took slightly longer than expected to arrive I don't think I've ever... Se mere
I ordered trial frames which were great. After choosing a pair I ordered the lenses. Unfortunately they are very distorted and make everything look curved in my peripheral vision. I am very disappoint... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Explore in our selection of glasses. We set fair prices on frames and lenses. Don't pay more if you should be paying less.
Kontaktoplysninger
Kingsway 88, WC2B
- madaboutspecs.co.uk
4,2
God
792 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Amazing standard of service!
Amazed by the standard of service from this company!
I reported a warranty issue with my glasses on Friday, sent them back the same day and had new lenses fitted the Saturday, and posted back to me the same day!
Really helpful and friendly staff who will go out of their way to help, Nuno was great and went out of his way to make sure I wasn’t without my specs for any longer than needed.
Very happy customer, well done :)
2. juli 2021
Uopfordret anmeldelse
Great glasses, delivery a bit slow
I loved the glasses and the try on at home experience. I ordered two pairs and the first was dispatched just over a week after ordering, however the second pair took a lot longer and I needed to chase a couple of times for updates. I would order again but build in the wait time. Communication could have been a bit better.
30. juni 2021
Great sunglasses and excellent service…
Great sunglasses and excellent service from Mad About Specs!
26. juni 2021
Great original designs
Great original designs, and being able to try them out is excellent. I had to have my frame lensed and set up by my optician, but have have various compliments on it since!
20. juni 2021
Poor customer services
The process of ordering glasses online appeared to be straightforward, I chose my frames, provided my prescription and chose my lens options. Six weeks and many emails later I still do not have my glasses, nor are they in production. The product seems great but the customer service is severely lacking.
17. juni 2021
Besvarelse fra Mad About Specs
Hi Jasmine,
We are terribly sorry to hear this.
It is true that your lenses were not ordered. A colleaugue emailed you to confirm if your glasses were for Near or Distance. (The Optometrist that tested your eyes prescribed you with 2 prescriptions.)
You confirmed that you were unsure of what your glasses use was. You were then told that we would call you.
There was no telephone provided. You were emailed to provide us with a number and a preferred time for us to call you. This was so that we could help you identify as to whether you needed your glasses for distance or closework.
We still don't have your number.
In the end we went ahead and processed both Distance and Near glasses for you, so you could try on both at home and then return the one that was not required. They are in process.
Please do reach out on info@madaboutspecs.co.uk so we can help you further.
We hope this helps.
Wishing you a very lovely evening.
Kindest Regards,
Ravi
Optometrist/Eye Specialist
Mad About Specs Team
www.madaboutspecs.co.uk
Good frames but their lack of attention to detail is a problem.
Good frames and very helpful customer service, but ultimately their lab is not fastidious to customer requirements and their attention to detail is frankly lacking.
16. juni 2021
Uopfordret anmeldelse
Besvarelse fra Mad About Specs
Hi,
As you have decided to remain anonymous, it is very difficult for us to help resolve any issues or concerns you may have or had.
We don't always get it right. We are constantly doing all that we can to improve. All feedback is taken seriously. We appreciate it.
Where we are wrong, we would completely accept and we would do all that we can to help make it right.
Please do email us on info@madaboutspecs.co.uk so we can help you further. (We won't be able to help, unless we know who you are.)
I hope this helps.
In the meantime, we wish you a lovey evening.
Kindest Regards,
Ravi
Optometrist/Eye Specialsit
Mad About Specs Team
www.madaboutspecs.co.uk
Good Customer service on answering my…
Good Customer service on answering my questions about prescription.
15. juni 2021
Prescription sunglasses
I ordered a pair of prescription sunglasses and the entire process was easy and done really well. The glasses are spot on and I am very happy. I would definitely use Mad About Specs again.
14. juni 2021
Truly excellent service
Truly excellent service. I called and spoke to someone straight away without waiting. Charming service and a nothing is a problem attitude. A great company with great glasses. Highly recommend! Thanks
12. juni 2021
Uopfordret anmeldelse
Excellent
Excellent. What you see is what you get. Stylish, good quality frames and lenses with top notch customer service and swift delivery. Such a rare pleasure in this day and age. Highly recommend.
8. juni 2021
Uopfordret anmeldelse
Really happy with my sunglasses
Really happy with my sunglasses. They were very easy to communicate with and were able to deal with my high prescription where other similar websites could not.
7. juni 2021
Gorgeous frames !
I didn’t realise how blind I was and these frames are gorgeous ! The free trial came really quickly and big shout out to Gaizka for answering any questions I had really quickly as these are my first pair of glasses
4. juni 2021
Excellent glasses and service
Great service so helpful and responsive and wonderful glasses which fit perfectly. Will be ordering again and recommending! Such reasonable pricing for a great quality product and so easy to do. Thank you 😊
3. juni 2021
Uopfordret anmeldelse
Really easy and so much better than…
Really easy and so much better than going to a store and finding you like none of the designs.
28. maj 2021
Will be using again!
Ordering was easy, any questions were quickly answered by the team, and they arrived in the expected time frame.
This is the first time I've ordered glasses online so I was a bit nervous, but the glasses are perfect and there are no issues with the lenses at all. Everything is really well made, and I will definitely be ordering again!
17. maj 2021
Dette er Trustpilot
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