We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to r... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The charge for a single car is just ridiculous now.... I mean, if the road guaranteed say a 30 or 40 minute journey reduction, maybe I'd pull the trigger, but the reality is, Google Maps more often t... Se mere
Virksomheden har svaret
I highly recommend the mobility service team. I was having some struggles completing online form so they helped me to process it manually and did everything they could to resolve it quickly. I was r... Se mere
Virksomheden har svaret
Read their site menu, found relevant info sent message - auto bit then another auto message came in reply; then a personalised human message arrived explained in full next portion of events! Alls cool... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktoplysninger
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Storbritannien
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,4
Middel
611 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Trisha was very friendly and helpful.
10. juli 2026
Besvarelse fra M6toll
Hi Richard, thanks for your review and your kind words regarding the service you received from Tricia. I will ensure that the feedback is passed on to her. Please feel free to reach out to us should you require anything further. Kay@M6toll
Absolute Rip Off
I was charged £20:20 for. Vehicle which is registered as car and is <5m long and is a 7 seat people carrier.
10. juli 2026
Besvarelse fra M6toll
Hi David and thank you for your comments regarding your vehicle classification. We really appreciate your feedback. Our classification system is different to the one that the DVLA use and your vehicle is a class 4 due to it's height. I have noted your comments regarding this.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
Clearly didn’t read my request properly…
Clearly didn’t read my request properly and sent and pre defined response.
..Then replied to this review doubling down stating that the request had been responded to correctly.
Which suggests that for the 2nd time they do not actually read a polite and accurate request. The reply to my review unfortunately on serves to confirm my belief that the customer service lacks experience/training or provide basic AI responses ?
M6TOLL try harder!
10. juli 2026
Besvarelse fra M6toll
Hi Sam, thanks for your review and your comments regarding your enquiry . I have reviewed all of the correspondance between the team and yourself and can see that your enquiry was dealt with correctly. If you need anything else reagrding this or would like to discuss further please do not hesitate to get in contact with us. Kay@M6toll
Besvarelse fra M6toll
Hi Phil, thanks for your review and your positive comments about the service you received. Please do not hesitate to reach out again should you require anything further. Kay@M6toll
Life should always be this easy
3. juli 2026
Besvarelse fra M6toll
Hi Timothy. We are delighted that the M6toll makes your life much easier. We really appreciate the feedback and you travelling on the M6toll. Please do reach out to the team if you would like us to help with anything else. Thanks, Kay@M6toll
The helpfulness of your staff and speed…
The helpfulness of your staff and speed of doing my renewal
2. juli 2026
Besvarelse fra M6toll
Hi Lesley, thanks for your review and your kind words regarding the srvice from the team. We really appreciate the feedback. Please do not hesitate to reach out , should you require help with anything further. Thanks, Kay@M6toll
Besvarelse fra M6toll
Hi Craig and thank you for your positive comments!We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
simple
simple. The ease with which you go through the barriers, and the quality of the road surface
2. juli 2026
Besvarelse fra M6toll
Hi and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Great customer service
Friendly staff that answer the phone, they quickly help to resolve any issues.
When contacting via email, the emails are responding to efficiently. Great customer service.
8. juli 2026
Besvarelse fra M6toll
Hi Lisa, thanks for your review and your kind words. I am pleased that whenever you need to contact us the team are quick and efficeint at delaing with your queries. Should you need anything else at all, please do not hesitate to contact the team Kay@M6toll
Besvarelse fra M6toll
Hi Michelle, thanks for your review and you kind comments. Should you need anything else, please do come back to the team Kay@M6toll
Besvarelse fra M6toll
Hi Trevor, thanks for your kind words about the team, I will ensure they are passed on. Should you need anything else, please do contact us Kay@M6toll
Besvarelse fra M6toll
Hi Steven, thanks for your review and your positive comments regarding the service provided. Should you need anything else, please do contact the team Kay@M6toll
Toll payment query
I received a prompt reply regarding my query and the whole matter was resolved in a week
1. juli 2026
Besvarelse fra M6toll
Hi Tanya, thanks for your rvie and I am pleased the team resolved your issue promptly. Should you need anything else, please do contatct the team Kay@M6toll
M6Toll a Breeze
Introduced by Julie who explained everything. Joined and working within 15 minutes.
Saves a lot of hassle and money.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra M6toll
Hi John, thanks for your review and your positive comments regarding Julie. I will make sure these are passed on to her. Please do not hesitate to contact the team should you need anything further. Kay@M6toll
Customer service team were fantastic…
Customer service team were fantastic and quickly responded and solved my issue promptly and satisfactorily..thank you
1. juli 2026
Besvarelse fra M6toll
Hi Vicky, thanks for your review and yoru kind words about the service recieved. please do not hesitate to contact us again should you need anything else. Kay@M6toll
Most helpful,quick response will use…
Most helpful,quick response will use the service again
6. juli 2026
Besvarelse fra M6toll
Hi Maggie, thanks for your review and I am pleawed we resolved your query quickly. Please do not hesitate us to contact us again should you need anything else. Kay@M6toll
Besvarelse fra M6toll
Hi Jane and thank you for your kind words about our service, we really appreciate it. Should you need anything else, do not hesitate to get back in touch with us Kay@M6toll
Smooth as silk
29. juni 2026
Besvarelse fra M6toll
Hi Paul, Thank you for your review, we really appreciate it. Should you need anything else, please do not hesitate to contact us Kay@M6toll
Besvarelse fra M6toll
Hello and thank you for your review. The services on the M6toll are owned and managed by Roadchef and I will ensure these comments are passed on. Should you need anything else, please do not hesitate to contact us. Kay@M6toll
Too expensive
Where I joined from M42 north, to go m6 nw till the end of it, it was clear. £11.60 for a small van, lwb 2 axle vauxhall combo...too expensive
7. juli 2026
Besvarelse fra M6toll
Hi Dominic. I am sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.