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I made a booking recently with Lucy for 9 passengers on the British Pullman to Oxford. One of the passenger had some worries about the food on board as they had certain dietary needs. Lucy was brilliant as I was emailing back and forth and reassured us all needs would be catered for. All passengers had the best time and said how they were looked after impeccably, nothing was too much. The food was amazing and the service 5*
Would highly recommend booking through Luxury Train Tickets. Thank you Lucy!

Our trip was amazing from beginning to end,(it was sad when it did end, didn’t want to get off the train!!)
We were met at Victoria, a lounge, singer, and gin cocktails started the experience.
Our brunch on the way to the Bombay Sapphire distillery was fantastic, relaxing after the “rush hour” journey to get there.
Smooth transition to the distillery and back, then another awesome meal and drinks.
All the staff were friendly, welcoming and efficient, always making sure everyone was happy, in particular “Thomas”.
Such a lovely day, would recommend: )

It was a joy to book our 3 day luxury trip on the Britannic Explorer to the Yorkshire Dales & the Lake District, with Luxury Train Tickets. Lucy & Carol were a pleasure to deal with - so helpful & informative & a great support when our trip had to be cancelled & rebooked. The compensation we received from Belmond, the train company, was so very generous & sharing our gratitude & appreciation with Lucy after the event, made it especially memorable to us. We wholehearted, recommend Luxury Train Tickets!

Belle expérience, agrémentée d'attentions personnalisées que nous avons hautement appréciées. Qualité de la cuisine et du service de haut niveau.
Deux remarques néanmoins:
Toilette indisponibles dans deux wagons......
Tenue vestimentaire du personnel n'est pas qualitativement au niveau (mal ajusté , usé) c'est regrettable.

We had the most wonderful day on the Belmont pullman train and a fantastic trip to Highclere Castle. The food and drink were amazing and Hector (our waiter) could not have been more attentive. We were made to feel very special for the whole day and almost wanted to stay on the train for ever! A truly memorable day - hopefully we can repeat the experience in the future!

Lucy was top notch with the arrangements. We booked the Goodwood revival on the British Pullman for our 40th wedding anniversary. We were delighted to find ourselves in a private carriage which we felt was a very special touch. The train itself is fabulous and even though we had been on the northern belle before this trip far surpassed what I had in mind. The attention to detail by the staff and the wonderful food, drink and surroundings were a delight. After a champagne brunch aboard we were bussed to the Goodwood Revival. Unfortunately this was where the trip started to go downhill. The walk to the site was incredibly muddy, and given that this event has been going on for years I was surprised that the estate hadn’t planked or covered the walkways. Later on in the day however I did notice that wood chippings were being laid down, unfortunately it was too late for most of us. We had roving grandstand tickets as part of our trip but all the grandstands were full. This wasn’t down to our organisers but I do think that Goodwood had oversubscribed on the tickets. We did mention this to the staff and they were very apologetic, even though it wasn’t their fault. We got back to the train later in the day for a marvellous meal and we were dumbfounded to be given a magnum of champagne as a gesture. I do think that this was a true mark of a first class company. After all, it wasn’t their fault. To turn our disappointment around and end our day on a real high was a testament to the company and their staff. I wouldn’t hesitate to recommend this company in the future.

What a great day, we did this trip for our wedding Anniverssary and a milestone in a health journey for my husband, and from the beginning booking this trip to the end was a great experience. The Food, entertainment and service was brilliant. We felt so special and nothing was a bother to the staff. Loved it. John and Pam Beattie

A wonderful day celebrating a birthday. Everything was perfect! Beautiful train, delicious food (and a good choice), lovely wine and great acting. We had a fabulous day and would highly recommend. Thanks to the amazing team that gave such a great service.

An incredible experience. The staff were exceptional and the food was star rating. We spent our saved holiday money on this trip and don’t regret a second of that decision. Highly recommend.
Patricia

A memorable day on a memorable train with superb staff. It was a perfect journey with many extras that were not expected. The food was excellent and perfectly served and presented. Our comfortable chairs gave us a great view of the passing countryside. The route map helped to tell us where we were on our journey. I will return for more trips. Well done British Pullman!!

An absolutely wonderful experience, taking the Pullman train and then having a gorgeous few hours at Gusbourne Winery, exploring the vineyard and with wine tasting (and cheese!). Lucy at Luxury Train Tickets couldn't have been more helpful. A wonderful day, would thoroughly recommend!

The Pullman experience was amazing. The cars were beautiful, the service was outstanding and the food and champagne were excellent. It was a great full day experience where you could relax and have a great time throughout. The booking process was also very smooth.

Wow. What an amazing service from Carol at Luxury Train tickets. We had the British Pullman day trip experience and she supported us throughout even after payment so did not just disappear once we paid which was a relief as never dealt with them before.
We are definitely booking via them again 👍

From the very beginning until we pulled back into London, this was an experience we will never forget. Even booking was easy! But the best part was arriving at the station and being greeted and from that moment on, the train, the food - everything was top notch. We took our train to Highclere Castle where Downton Abbey is filmed and everything was timed perfectly and enjoyable beyond our expectations. We are hoping to do this again sometime. Thank you!

A bucket list adventure which was above all expectations.The service from beginning to end was first class and fully justified the high price.

Everything was catered for, with good communication and appropriate amount of communication. The actual trip itself was amazing and the staff were excellent! Thoroughly enjoyed our experience

This was one of the best experiences we have ever had. It was a present from our children for our birthdays.
We were treated like royalty from the moment we arrived at the Pullman reception at Victoria Station until we arrived home that night. In the luxury train we were sitting with our friends which was very important as we were able to chat with each other on the journey. They too had the most amazing day.
The staff were very friendly and polite at all times and nothing was too much trouble for them.
The food to and from Highclere was absolutely delicious.
Our visit to the castle was breathtaking. We were shown around all the main rooms and it was finished off with a visit to the garden shop and complimentary tea/coffee and cookies on the lawn.
We couldn’t recommend the whole experience enough and we would like to thank Carol for all her attention to detail and also for making sure everything was in place.
Thanks so much,
Gary and Margo

Everything from the beginning of our journey to the end was perfectly planned, the staff were friendly and professional. Thoroughly enjoyed the day and would definitely recommend to friends and family

A day out we will certainly remember forever.
From the arrival at Victoria station to our return the journey to Highclere Castle (Downton Abbey) and tour was absolutely wonderful. The booking was easy and seamless, all my questions answered fully and in a timely fashion. We were celebrating my wife’s 70th birthday and on the day our carriage (Perseus) was luxury personified. Beautiful marquetry panels and mosaics on the walls and impeccable service from Thomas throughout the day.
The transfers from the train to Highclere and the tours were well organised with great attention to detail.
A possible improvement could be the meeting area at Victoria station it can be very busy early morning with regular commuters and holiday makers. The train itself was stunningly beautiful with excellent food and service. A truly special day for my wife’s birthday.

The whole process from booking through to the actual trip, which was beyond amazing, was totally seamless. Lucy was so helpful and on the day all the staff at Belmond Pullman were simply wonderful. I would recoemmend Luxury Train Tickets and this trip unreservedly.