Luxurier Anmeldelser 

144
•
TrustScore 4 ud af 5

3,9

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Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

I reached a point where I just wanted to cancel it all. There was no cancelation button. Thankfully there was a chat system available and I sorted all out. Eagerly waiting for the order. Looks fine pr... Se mere

Bedømt til 5 ud af 5 stjerner

I had planned to purchase the bedding for my daughter as a gift, but found out someone had already done so. I decided to cancel the order so I could buy something else for her and reached out to Luxur... Se mere

Bedømt til 5 ud af 5 stjerner

Whereas the bedding is nice quality and trully beautiful colours, the customer service is lacking a bit. I have received the wrong size of pillow cases, I contacted them, they apologised saying they w... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

Not as pictured. The design is underwhelming but ok and the color is lighter. The material isn’t great. It’s good but definitely not great. I wish that I could sell the duvet set to one of their 30... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Sengetøjsbutik

Skrevet af virksomheden

Luxurier is your online destination for luxury bedding. IMPORTANT: We do not regularly invite our customers to leave reviews on Trustpilot. Customers are invited instead to leave their verified reviews at https://luxurier.co/pages/reviews


Kontaktoplysninger

3,9

God

TrustScore 4 ud af 5

144 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,9

Alle anmeldelser

(144)

33 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Fab, Fab, Fab!!!

Website easy to navigate, Fabulous items to choose from. Ultra fast delivery, my order was place on 5th April and was delivered within 5 days which was well inside the delivery window specified. I was sceptical that my items would be any good but I was so totally proven wrong, so so pleased with them I am now going to buy some more. They have plenty to choose from and they're so pretty too.

5. april 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I ordered the super king 6 piece set

I ordered the super king 6 piece set, it arrived in good time. Well packaged and beautifully presented. The feel is truly luxurious and the detail is stunning. Cannot wait to dress my bed then order another set.
Definitely recommend this company and the product.

4. april 2023
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

Hi Helen,
Your feedback is truly precious and extremely appreciated.
We look forward to serving you again soon!
Regards

Bedømt til 5 ud af 5 stjerner

Ordered The Elizabeth Bedding set

Ordered The Elizabeth Bedding set
It was indeed quite pricey but well worth it
The bedding is absolutely beautiful I am over the moon with it
Packaged beautifully
Delivery was seamless
The bedding is absolutely beautiful and well worth the money
Exquisite!
Thank you

6. januar 2023
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

Hi Clara,
Thanks for your honest and precise review.
Happy to see you're enjoying your new Elizabeth bedding set.
Looking forward to serving you again soon!

Bedømt til 4 ud af 5 stjerner

Amazing set

It took quite a while for everything to arrive and I had to ask multiple times, but in the end everything arrived and the set is just stunning and amazing quality!

8. december 2022
Luxurier-logo

Besvarelse fra Luxurier

Hi Linda,
Thank you for your comment
Happy to see that you have received your set.
We are truly sorry to see that one of the pillowcases got damaged.
As promised via email we have shipped a new pair for you for free and provided a partial refund.
We would be truly grateful if you could consider reviewing your feedback once you receive the new pair
Wishing you a blessed holiday season ahead. Regards

Bedømt til 5 ud af 5 stjerner

Fabulous bedding, beautiful and soft!

The design is gorgeous, nicely embroidered, it looks stunning! Thanks
Shipping was quick and the customer service is very gentle, superb experience

12. juli 2022
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

Hi Marina,
Your feedback is truly appreciated. Thank you!
We look forward to seeing you shopping with us again,
Best Regards

Bedømt til 5 ud af 5 stjerner

Fabulous bedding

Fabulous bedding. Great quality and very luxurious. Already ordered another set

5. juni 2022
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

Hi Shirley,
Your honest review is truly helpful and appreciated. Thank you!
Please do not hesitate to write to us for anything else.
Best Regards

Bedømt til 5 ud af 5 stjerner

High quality product look amazing

Very happy about bedding, perfect size high quality bedding. Info and tracking on each step. Highly recommend seller. No issues at all

27. maj 2022
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

Hi Tom,
Thanks for your precious review.
We wish you a peaceful sleep with your new bedding set!
Best Regards

Bedømt til 5 ud af 5 stjerner

Excellent value for the money

Excellent value for the money. I honestly thought delivery would have taken longer but it was fast to Melbourne, AU even during this global mess.
The duvet cover is really luxurious, i haven't seen anything similar both in design and quality.
Nice and elegant white packaging. thanks

29. marts 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

By far the best bedding ever purchased

I purchased the cecile duvet cover set from this company. While i was a bit sceptical at the beginning i must admit that the quality is absolutely stunning.
I bought bedding from other stores claiming to sell luxury bedding, but the quality of luxurier is another planet. Soft, silky, beautiful. Willl be buying more!

31. december 2021
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

Hi Charlotte,
Thanks for your review.
It is great to see you are enjoying your new luxury bedding set.
Wishing you a happy new year!
Best Regards

Bedømt til 1 ud af 5 stjerner

Avoid this company at all costs

Avoid this company at all costs. I had purchased a black lion ornament from this site for £85 and have not received it. I have tried to contact them in many different ways to no avail. When I call their number (which they make really difficult to find) it says calls cannot be accepted. I got a response just once where they informed me that they didn't have my item in stock (this was after I sent emails and contacted via their webpage) they asked if I wanted a refund or if I wanted one sent out with high priority as they now have it in stock. I asked them to send it with high priority to which there was no response again. It's really sad to find sites which label themselves as luxury and have obviously spent time and effort making their products look nice on the website but their service is dreadful. As it stands, I still have no item, Christmas has passed and it was my husband's christmas present and the money is out of my account. Noone to be found to even respond to me.

30. december 2021
Luxurier-logo

Besvarelse fra Luxurier

Hi Munisha,
Thanks for your review.
We are truly sorry you have experienced some troubles with your latest order.
The purchased product was temporarily out of stock therefore, as outlined via email, you have been refunded in full.
Please do not hesitate to write to us for anything else and we'll be glad to help you.
Best Regards

Bedømt til 3 ud af 5 stjerner

100% agree with Susan below…

100% agree with another reviewer below called Susan. Ordered the Cecile Duvet Cover Set and like the review below, it arrived duck taped from China. I’m shocked at the packaging for the price paid. The actual covers appeared similar to what is shown in the pictures (they are beautiful) but because it was meant to be a luxury gift I felt embarrassed to gift it because of the poor packaging. I therefore emailed for a refund and I have received no reply. Buy with caution.

Update: I did receive a reply and they offered me a refund or an extra 5% off! I will keep the covers now and use the extra 5% to get a nice box to gift the covers in!

13. december 2021
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

Hi dear customer,
From the details declared above we can't identify your order therefore feel free to write to us at hello@luxurier.co for a speedy reply.
We use sturdy packaging to protect your goods during the journey, however once you remove the outer package, the set comes in a beautiful and curated bag.
As you have declared, the product is the exact one purchased and the quality is truly amazing in 100% Egyptian Cotton therefore a 1-star review seems to be inaccurate, however we respect your opinion,
Thanks

Bedømt til 1 ud af 5 stjerner

Avoid, avoid avoid…

The product is not at all as it seems, and after service is non existent.
- We bought a set inc duvet cover, bed sheet and two pillow cases for circa £250. The quality of the cotton (claims to be 1000 count Egyptian cotton ) appears good.
The issues are
-The workmanship of the embroidery, this is almost laughably bad, you could barley believe. Looks homemade, at best.
- The fit; this is not a king size as described and is way too big for our king size duvet.

“Afterservice” is defensive, antagonistic unhelpful and combative. (Happy to share email chain if needed) already accusing me of “ruining it in our washing machine “ “our legal team are standing by”

Currently in communication with my bank and UK Trading standards to assist as I have no confidence that this organisation are serious retailers
Do yourself a favour and just avoid, it looks terrible once unpacked (compared to images online).

4. december 2021
Luxurier-logo

Besvarelse fra Luxurier

Hi James,
Thanks for your feedback.
It is really sad you to see are declaring false, incorrect and defamatory information.
You have received the exact product purchased (size 220x240cm as you have selected) on Oct 14th and in the period between the delivery and the time of writing your review, you have used the product for about 2 months.
You have never messaged us and did not exercise your rights to return the goods within 14 days of arrival in line with the Return Policy. After 2 months of use, you have asked to return the product for a full refund. That is clearly unacceptable.
In line with UK law, we have offered further assistance, even if the Return period was expired - as our absolute priority is to make all our customers happy - but you have refused to collaborate threatening us of opening a chargeback.
Our legal team will be glad to work with the bank and the authorities if needed to stop your unfair claim.
Thank you,
Luxurier Team

Bedømt til 5 ud af 5 stjerner

Outstanding bedding, good service

Outstanding bedding.
I have worked for years in the furniture business and seen dozens of bedding sets.
The set we've purchased here is great in terms of quality, price is not cheap but it's worth.
The lady in the chat also helped with sizing as we have a superking duvet but needed a king fitted sheet, all perfect as requested.
Delivery was pretty fast, properly packed.
I bought egyptian cotton in the past but wasn't so soft like this, the high thread count helps for sure.
Happy to buy again.

8. september 2021
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

Hi Michael,
Thanks for shopping with us,
Happy to see that you're enjoying your new Aceline set in Egyptian Cotton.
For anything else we're always online to help you,
Thank you

Bedømt til 1 ud af 5 stjerner

Avoid at all costs

I purchased a UK Double size bedding set from Luxurier a couple of weeks ago. When it arrived it was tiny, wrapped in plastic & duct tape from China! as I thought I hadn't ordered anything from China I didn't know what it was, imagine my surprise when it turned out to be my luxury bedding! But that’s not where it ends. The sheets are huge and not a UK Double size bed which is 135 x 190 cm. The sheets are far too big and, hence, unusable. The fabric is shiny, thin stuff that is almost impossible to put on the bed. It is certainly not what a british person thinks of as 500 thread count Egyption cotton.

I emailed the seller about the issues, got told to return everything to China even though the website says the company is based in UK - at my own cost £38.00 AND for a 9% restocking fee (no mention of that in their returns policy) they offered to arrange this for me including printing a label. I reluctantly agreed and asked them to arrange pickup but didn’t hear another thing from them despite emailing them many, many times they NEVER replied. I even tried contacting them through other media’s like their Facebook page and the ‘chat’ icon on their website. Their returns rules are very strict and have a 14 day time limit so I was very worried as I had paid £175.00 for this bedding. Check out the Luxurier returns policy, if that’s not enough to put you off buying from this Company nothing will!

Finally, in desperation I contacted PayPal and they have been fantastic negotiated on my behalf, arranging for me to send the bedding back to an address in London, I assume one of their agents. Once confirmation from Royal Mail proved that the bedding had been received I got a full refund however, I cannot recommend this company at all!

20. juli 2021
Luxurier-logo

Besvarelse fra Luxurier

Hi Susan,
Thanks for your feedback,

There are multiple inaccuracies that you have stated in your review.
- Our packaging is extremely sturdy and carefully made to protect the parcel
- The size provided is exactly what you have purchased
- The thread count is 500TC
- Hundreds of customers have purchased the exact same set and left +150 positive (verified) reviews on our website.

We are a UK based company with warehouses worldwide for multiple categories of products as outlined in Shipping & FAQ, and Return Policy that you have accepted when placing the order.

We have also offered to make a shipping label for you, but you have preferred to open a claim - and you have been provided with a FULL REFUND.
We have also never received the product back therefore it is a double loss for the company and the legal team will continue to investigate the case in line the UK law.

Thank you

Bedømt til 5 ud af 5 stjerner

This bedding set is AMAZING

The bedding set is truly amazing.
I'm in Italy and bought it for my new house in Liverpool, UK
I was sceptic as I checked both their reviews on site and on trustpilot and initially worried about sizing.
The thing is that they have clearly described the sizes in centimetres so it's basically impossible to mistake (unless you don't know the size of your duvet).
Quality is outstanding, really soft and the design is like the picture.
I will buy again as i have seen a couple more sets that i like a lot. Thank you

3. juli 2021
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Beautiful quality but sizing wrong!!

We received our items about a week ago, they kept us up to date on the delivery. parcel arrived as described by the other reviewer, in a extremely solid bundle which was hard to break into and my heart had fallen, expecting the worst!! However on opening when we eventually cracked it open, the quality of the bedding was gorgeous AND very luxurious and looked just like the photographs we had bought from!! Unfortunately like the other reviewer the duvet and the extra fitted sheet for the bottom of the bed (I had ordered it extra) are too big so we have had to tie the flat sheet at one side to stop it moving and the duvet cover has spare either side, which is not really noticeable, but I wish the company had properly found out about the UK and Euro sizing as they have definitely got it wrong, the size they make is too wide as the other reviewer confirmed, so the whole thing would have been perfect if not for the sizing being wrong, so COME ON LUXURIER, put this right for your Europe and UK customers, and get your king size bedding correct!!

12. juni 2021
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

Hi Judith,
Thanks for your honest review.
That's very helpful and it allows us to provide you with a better service.
We also want to let you know that we have both UK King and Standard King (named only "King")
All the sets available in UK King are visible here:
https://luxurier.co/collections/bedding/double

If you decide to place a new order in the future please use the code LUX5 to get an extra 5% off,
Thank you

Bedømt til 1 ud af 5 stjerner

Worst experience ever!

We purchased a UK King size bedding set from there a couple of weeks ago. When it arrived it was wrapped in plastic & duct tape and looked like a parcel dropped from a military plane. Not quite how I imagine my „luxury“ bedding to arrive! But that’s not where it ends. The sheets are 180x200, a UK King size bed is 150x200. The sheets are 20cm too big and, hence, unusable.

Let the seller know about the issue, got told to return everything to China - at our own cost, own risk AND for a 9% restocking fee. Even though we received a product that’s not fit for purpose. No acknowledgment that we‘ve received a wrongly sized product or any help with resolving the issue. The seller has threatened us multiple times with legal action, has accused us of fraudulent behavior, and is now trying to get this review taken down by flagging it as „harmful“ and „illegal“.

The way the company has acted and continues to act speaks for itself. Even now, we are threatened with legal action for sharing our experience as can be seen in the company‘s reply to this review. I cannot recommend this company at all!

21. april 2021
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

Hi Stefanie
Thanks for the review.

The information provided are fake and defamatory therefore we have reported it and our legal team is handling it as well.
You have received exactly the size and set purchased at the time of your order and you have accepted the Return Policy that allows to return the parcel within 14 days.

Verified Customer Reviews are visible at:
https://luxurier.co/pages/reviews
Our Company Details and Trademark are public on the Companies House and UK Gov websites.
Thank you.

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