I reached a point where I just wanted to cancel it all. There was no cancelation button. Thankfully there was a chat system available and I sorted all out. Eagerly waiting for the order. Looks fine pr... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had planned to purchase the bedding for my daughter as a gift, but found out someone had already done so. I decided to cancel the order so I could buy something else for her and reached out to Luxur... Se mere
Whereas the bedding is nice quality and trully beautiful colours, the customer service is lacking a bit. I have received the wrong size of pillow cases, I contacted them, they apologised saying they w... Se mere
Virksomheden har svaret
Not as pictured. The design is underwhelming but ok and the color is lighter. The material isn’t great. It’s good but definitely not great. I wish that I could sell the duvet set to one of their 30... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Luxurier is your online destination for luxury bedding. IMPORTANT: We do not regularly invite our customers to leave reviews on Trustpilot. Customers are invited instead to leave their verified reviews at https://luxurier.co/pages/reviews
Kontaktoplysninger
Storbritannien
- hello@luxurier.co
- luxurier.co
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Fab, Fab, Fab!!!
Website easy to navigate, Fabulous items to choose from. Ultra fast delivery, my order was place on 5th April and was delivered within 5 days which was well inside the delivery window specified. I was sceptical that my items would be any good but I was so totally proven wrong, so so pleased with them I am now going to buy some more. They have plenty to choose from and they're so pretty too.
I ordered the super king 6 piece set
I ordered the super king 6 piece set, it arrived in good time. Well packaged and beautifully presented. The feel is truly luxurious and the detail is stunning. Cannot wait to dress my bed then order another set.
Definitely recommend this company and the product.

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Ordered The Elizabeth Bedding set
Ordered The Elizabeth Bedding set
It was indeed quite pricey but well worth it
The bedding is absolutely beautiful I am over the moon with it
Packaged beautifully
Delivery was seamless
The bedding is absolutely beautiful and well worth the money
Exquisite!
Thank you

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Amazing set
It took quite a while for everything to arrive and I had to ask multiple times, but in the end everything arrived and the set is just stunning and amazing quality!

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The finest bedding set ever
The finest bedding set ever
Pleasant to the touch and gorgeous design
I wish I bought more pillowcases but will remedy soon while getting another set when I finish to pay in instalments
Fabulous bedding, beautiful and soft!
The design is gorgeous, nicely embroidered, it looks stunning! Thanks
Shipping was quick and the customer service is very gentle, superb experience

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Fabulous bedding
Fabulous bedding. Great quality and very luxurious. Already ordered another set

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High quality product look amazing
Very happy about bedding, perfect size high quality bedding. Info and tracking on each step. Highly recommend seller. No issues at all

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Excellent value for the money
Excellent value for the money. I honestly thought delivery would have taken longer but it was fast to Melbourne, AU even during this global mess.
The duvet cover is really luxurious, i haven't seen anything similar both in design and quality.
Nice and elegant white packaging. thanks
By far the best bedding ever purchased
I purchased the cecile duvet cover set from this company. While i was a bit sceptical at the beginning i must admit that the quality is absolutely stunning.
I bought bedding from other stores claiming to sell luxury bedding, but the quality of luxurier is another planet. Soft, silky, beautiful. Willl be buying more!

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Avoid this company at all costs
Avoid this company at all costs. I had purchased a black lion ornament from this site for £85 and have not received it. I have tried to contact them in many different ways to no avail. When I call their number (which they make really difficult to find) it says calls cannot be accepted. I got a response just once where they informed me that they didn't have my item in stock (this was after I sent emails and contacted via their webpage) they asked if I wanted a refund or if I wanted one sent out with high priority as they now have it in stock. I asked them to send it with high priority to which there was no response again. It's really sad to find sites which label themselves as luxury and have obviously spent time and effort making their products look nice on the website but their service is dreadful. As it stands, I still have no item, Christmas has passed and it was my husband's christmas present and the money is out of my account. Noone to be found to even respond to me.

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100% agree with Susan below…
100% agree with another reviewer below called Susan. Ordered the Cecile Duvet Cover Set and like the review below, it arrived duck taped from China. I’m shocked at the packaging for the price paid. The actual covers appeared similar to what is shown in the pictures (they are beautiful) but because it was meant to be a luxury gift I felt embarrassed to gift it because of the poor packaging. I therefore emailed for a refund and I have received no reply. Buy with caution.
Update: I did receive a reply and they offered me a refund or an extra 5% off! I will keep the covers now and use the extra 5% to get a nice box to gift the covers in!

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Avoid, avoid avoid…
The product is not at all as it seems, and after service is non existent.
- We bought a set inc duvet cover, bed sheet and two pillow cases for circa £250. The quality of the cotton (claims to be 1000 count Egyptian cotton ) appears good.
The issues are
-The workmanship of the embroidery, this is almost laughably bad, you could barley believe. Looks homemade, at best.
- The fit; this is not a king size as described and is way too big for our king size duvet.
“Afterservice” is defensive, antagonistic unhelpful and combative. (Happy to share email chain if needed) already accusing me of “ruining it in our washing machine “ “our legal team are standing by”
Currently in communication with my bank and UK Trading standards to assist as I have no confidence that this organisation are serious retailers
Do yourself a favour and just avoid, it looks terrible once unpacked (compared to images online).

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Outstanding bedding, good service
Outstanding bedding.
I have worked for years in the furniture business and seen dozens of bedding sets.
The set we've purchased here is great in terms of quality, price is not cheap but it's worth.
The lady in the chat also helped with sizing as we have a superking duvet but needed a king fitted sheet, all perfect as requested.
Delivery was pretty fast, properly packed.
I bought egyptian cotton in the past but wasn't so soft like this, the high thread count helps for sure.
Happy to buy again.

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Avoid at all costs
I purchased a UK Double size bedding set from Luxurier a couple of weeks ago. When it arrived it was tiny, wrapped in plastic & duct tape from China! as I thought I hadn't ordered anything from China I didn't know what it was, imagine my surprise when it turned out to be my luxury bedding! But that’s not where it ends. The sheets are huge and not a UK Double size bed which is 135 x 190 cm. The sheets are far too big and, hence, unusable. The fabric is shiny, thin stuff that is almost impossible to put on the bed. It is certainly not what a british person thinks of as 500 thread count Egyption cotton.
I emailed the seller about the issues, got told to return everything to China even though the website says the company is based in UK - at my own cost £38.00 AND for a 9% restocking fee (no mention of that in their returns policy) they offered to arrange this for me including printing a label. I reluctantly agreed and asked them to arrange pickup but didn’t hear another thing from them despite emailing them many, many times they NEVER replied. I even tried contacting them through other media’s like their Facebook page and the ‘chat’ icon on their website. Their returns rules are very strict and have a 14 day time limit so I was very worried as I had paid £175.00 for this bedding. Check out the Luxurier returns policy, if that’s not enough to put you off buying from this Company nothing will!
Finally, in desperation I contacted PayPal and they have been fantastic negotiated on my behalf, arranging for me to send the bedding back to an address in London, I assume one of their agents. Once confirmation from Royal Mail proved that the bedding had been received I got a full refund however, I cannot recommend this company at all!

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This bedding set is AMAZING
The bedding set is truly amazing.
I'm in Italy and bought it for my new house in Liverpool, UK
I was sceptic as I checked both their reviews on site and on trustpilot and initially worried about sizing.
The thing is that they have clearly described the sizes in centimetres so it's basically impossible to mistake (unless you don't know the size of your duvet).
Quality is outstanding, really soft and the design is like the picture.
I will buy again as i have seen a couple more sets that i like a lot. Thank you
Beautiful quality but sizing wrong!!
We received our items about a week ago, they kept us up to date on the delivery. parcel arrived as described by the other reviewer, in a extremely solid bundle which was hard to break into and my heart had fallen, expecting the worst!! However on opening when we eventually cracked it open, the quality of the bedding was gorgeous AND very luxurious and looked just like the photographs we had bought from!! Unfortunately like the other reviewer the duvet and the extra fitted sheet for the bottom of the bed (I had ordered it extra) are too big so we have had to tie the flat sheet at one side to stop it moving and the duvet cover has spare either side, which is not really noticeable, but I wish the company had properly found out about the UK and Euro sizing as they have definitely got it wrong, the size they make is too wide as the other reviewer confirmed, so the whole thing would have been perfect if not for the sizing being wrong, so COME ON LUXURIER, put this right for your Europe and UK customers, and get your king size bedding correct!!

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Their bedding products are great
Their bedding products are great, it takes only a few days to get your order shipped out.
Worst experience ever!
We purchased a UK King size bedding set from there a couple of weeks ago. When it arrived it was wrapped in plastic & duct tape and looked like a parcel dropped from a military plane. Not quite how I imagine my „luxury“ bedding to arrive! But that’s not where it ends. The sheets are 180x200, a UK King size bed is 150x200. The sheets are 20cm too big and, hence, unusable.
Let the seller know about the issue, got told to return everything to China - at our own cost, own risk AND for a 9% restocking fee. Even though we received a product that’s not fit for purpose. No acknowledgment that we‘ve received a wrongly sized product or any help with resolving the issue. The seller has threatened us multiple times with legal action, has accused us of fraudulent behavior, and is now trying to get this review taken down by flagging it as „harmful“ and „illegal“.
The way the company has acted and continues to act speaks for itself. Even now, we are threatened with legal action for sharing our experience as can be seen in the company‘s reply to this review. I cannot recommend this company at all!

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