Luxurier Anmeldelser 

144
•
TrustScore 4 ud af 5

3,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

I reached a point where I just wanted to cancel it all. There was no cancelation button. Thankfully there was a chat system available and I sorted all out. Eagerly waiting for the order. Looks fine pr... Se mere

Bedømt til 5 ud af 5 stjerner

I had planned to purchase the bedding for my daughter as a gift, but found out someone had already done so. I decided to cancel the order so I could buy something else for her and reached out to Luxur... Se mere

Bedømt til 5 ud af 5 stjerner

Whereas the bedding is nice quality and trully beautiful colours, the customer service is lacking a bit. I have received the wrong size of pillow cases, I contacted them, they apologised saying they w... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

Not as pictured. The design is underwhelming but ok and the color is lighter. The material isn’t great. It’s good but definitely not great. I wish that I could sell the duvet set to one of their 30... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Sengetøjsbutik

Skrevet af virksomheden

Luxurier is your online destination for luxury bedding. IMPORTANT: We do not regularly invite our customers to leave reviews on Trustpilot. Customers are invited instead to leave their verified reviews at https://luxurier.co/pages/reviews


Kontaktoplysninger

3,9

God

TrustScore 4 ud af 5

144 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,9

Alle anmeldelser

(144)

33 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Beautiful bedding set

So pleased with the quality of the products we bought. Was apprehensive buying such an expensive bedding set online so unable to see the quality but haven’t been disappointed. The bedding set is absolutely top quality, looks fantastic, haven’t washed it yet but am sure it’ll be fine. Thank you.

9. juni 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Very poor quality!

The quality is very substandard. The sheets were rough and like sleeping on sandpaper, despite being advised they were 1000tc Egyptian cotton. The set also looks cheap. A very expensive waste of money given the look, and that the sheets had to be removed after one night as they were so scratchy.
If there was a 0 star option then I would definitely choose that due to the extremely poor quality.

7. juni 2024
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

Hi,
Thanks for your feedback
The bedding set you purchased has been purchased by customers for years with only 5-star reviews and it is made with fine Egyptian Cotton 1000TC.

It is shocking to read such a comment with no basis.
But we appreciate the effort to write a review and will continue to improve our product and services
Regards

Bedømt til 5 ud af 5 stjerner

Good quality

Good quality - the cotton is super soft, washes well and the colours are so vibrant. Good communication on delivery, overall very pleased.

4. juni 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I outstanding service this set I just got it today I…

I bought this set I just got it today I bought it for my birthday mayday and I am truly visually please every detail is the most up high-end quality of stitching rotary professional very high-end I feel like royalty I'm definitely going to insist that some of my friends my sister they're going to be ordering stuff and you all have given me the most outstanding delivery service out of any other company that I ordered something from and didn't have me keep looking in my phone wondering where is the product that they got instantly paid for you guys are outstanding thank you you definitely got me as a customer one more thing I made a last minute request cuz I noticed I made a mistake and you are corrected the instantly that's what I mean by service it's almost like I walked in the store and paid for everything and walked out in terms of delivery thank you I am so pleased

19. maj 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

It’s stunning

So far so good, I have received it very quickly and immediately decided to try it on the bed. It’s stunning. I have not washed it yet however the lady in chat reminded me the care guide which is appreciated. Thank you

1. maj 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

delighted

Decided to give it a go after seeing multiple ads on Facebook and IG . Super luxurious bedding, I love the embroidery, really delighted.

6. maj 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

No size or manufacture labels

They sent me the wrong size ( I ordered UK king size as it’s a UK king size bed, I informed them of this and they replied that they had sent the right size . They recommended ‘ feel free to measure your bed’.
What a joke !
The bedding has no size or manufacture labels , just washing instructions and mentions Egyptian cotton but no thread count and country of origin.
A total joke !
I’ve asked for a return address so watch this space. The return address is China, so if you encounter any problems this is where you will have to return the bedding. In terms and conditions for returns it only says the warehouse of origin.
I notice my review has been flagged by Luxurier, they are very quick on Trustpilot but don’t reply to customers, enough said.
I was only offered options if I withdrew my review, not an ethical approach.

1. maj 2024
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

Hi Chris
Thanks for the review
1) You received exactly what you purchased
2) The label is inside the duvet cover per the law.
3) In your initial email to us, you confirmed that everything was good apart from the bedsheet, which in your opinion was too big.

Our sizes match UK sizes. You received what you ordered. Furthermore, we offered multiple solutions including a new bedsheet for free. You refused all the options and threatened us to open a chargeback which we find highly unfair.
We also find this 1-star review unfair and will report it to Trustpilot. Regards

Bedømt til 5 ud af 5 stjerner

Luxury bedding

Bedding arrived today beautifully packed.
The colour a bit darker grey than I thought but still very pleased 😀
I can only give my honest review of the customer service re purchasing which was excellent answered all my questions !

1. maj 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

What on the world

I ordered a bedding and even texted the company for the details and I was completely lied to. The bedding came and it lacked quality in various ways. Then when I went to return it I found out that it was shipped from china. THIS WAS NOT MADE CLEAR WHILST PURCHASE. When I contacted the company about returns they said it was the buyers responsibility to ship and return. It costs about £130 for that. THIS IS A CLEAR FLAW IN THE COMPANY .
It needs to be fixed . Poor quality and poor return coverage I don’t know what I will do now and hope that luxurier will get back to me through this review

19. april 2024
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

This review is not based on a genuine experience and has been reported to Trustpilot.
Furthermore, we are a UK company with factories also in Asia.
Products are often shipped from the country of production.
Our products are exactly as carefully described and shown online.
We do not charge for shipping but it is the customer's responsibility to send it back with any carrier which definitely DOES NOT charge 130£ but close to 20£.
Regards

Bedømt til 5 ud af 5 stjerner

Absolutely top draw

Items arrived promptly. Additionally, the company contacted me to check if I had any questions prior to the items arriving. I thought this showed how the customer service team would go that extra mile to provide a special service. When the items arrived they again emailed me to check everything was good. I ordered the 10 items king size. They looked amazing online, the photos made the bedding look amazing, Amost to good to be true. However, the bedding truly is amazing. I think no matter how beautiful your bedroom is this bedding will compliment it. Anyway, thank you for everything I'm extremely pleased with the purchase and service, absolutely brilliant thank you

Kind regards

Mike

14. marts 2024
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

Hi Michael
Thanks for your honest and precise review.
We're delighted to hear that you're thoroughly enjoying our luxurious bedding
We eagerly anticipate the opportunity to assist you again!
Best Regards

Bedømt til 5 ud af 5 stjerner

My bedding from here is absolutely…

My bedding from here is absolutely stunning, the look the feel the quality is 100% worth every penny, the company have been brilliant dealing with a very small issue, I can’t recommend then highly enough. Would definitely buy again.
From a very pleased customer thank you. Julie haslam.

13. marts 2024
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

Hi,
We are incredibly grateful for your fantastic 5-star review!
It brings us immense joy to hear you're thoroughly enjoying your new luxurious bedding set.
We look forward to assisting you again soon.
Best Regards

Bedømt til 1 ud af 5 stjerner

Ordered some bedding from a Facebook ad…

Ordered some bedding from a Facebook ad at a cost of £231.20 then after a delayed delivery I found out this was from china. ( I would never have made this order if I had known it was from china) this is hidden from you when the purchase is made.
Bedding is ok but nowhere near the quality as described or worth the money paid.
This is going to be costly to return and a headache as they are based in china.
Trading standards informed.
So be warned people and do not purchase from this company.

22. februar 2024
Luxurier-logo

Besvarelse fra Luxurier

Hi Ben
Thanks for your comment
We are a UK company with warehouses overseas.
It is all clearly mentioned on the website and our policies are constantly reviewed by our legal team.
Furthermore the products are exactly as carefully described.
Even if you are not fully satisfied,
How can you honestly leave a 1-star review?
We kindly ask you to get in touch if you need help and to re-evaluate your review.
Regards

Bedømt til 5 ud af 5 stjerner

 Mariam Duvet Cover Set (Jacquard Cotton

arrived in very smart parcel, I took it upstairs to see what it looked llike on the bed .WOW !!!, so very happy to see such work gone into the whole thing.Praise to the company for a great standard.

my best regards for your company and the way the whole thing went worth the wait

5. februar 2024
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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