Extremely disengenious and poor experience. Cherrie, whoever you are. Take a hard look at yourself and hang your head shane. Was advised by this lady my order would be replaced as previois one either... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Se mere
Received my order this week, and I love all the sparkly pieces! It’s such nice quality and I’ve gotten so many compliments on the earrings, necklace, and bracelets that I wore. Really impressed by... Se mere
Virksomheden har svaret
I placed an order for two bracelets on 29 August 2026. The stated maximum delivery time was 9 working days, and as I needed the items for an event on 12 September, I emailed Luxsy on 5 Sep... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Kontaktoplysninger
Storbritannien
- support@luxsyjewels.com
- luxsyjewels.com
3,2
Middel
396 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 67 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quality of goods and Exchange service…
Quality of goods and Exchange service was amazing, I would definitely be recommending to friends and family.
31. juli 2023
Besvarelse fra Luxsy Jewels
Hey J,
Thank you so much for this lovely review. Please to hear you loved our service.
Hopefully see you shopping with us more often :)
Besvarelse fra Luxsy Jewels
Hey Janice,
Thank you so much for taking the time to write us a lovely review. We're happy to have helped you with your queries. Looking forward to seeing you shop with us again :)
Great service A1 star quality
24. juli 2023
Besvarelse fra Luxsy Jewels
Hey Kenny,
Thanks for the time writing us a lovely review.
Appreciate it a lot.
Good staff
Ring that I bought wasn’t quite right but the customer service I received by this Company was ace👌🏻 couldn’t of asked for more help when dealing with an issue. brilliant ownership
28. juli 2023
Uopfordret anmeldelse
Besvarelse fra Luxsy Jewels
Hey Ben, thank you for reaching out to us and being a pleasure to work with in sorting out your original issue. We're happy we sorted this out for you and you loved the service we provided. Looking forward to you coming back and shopping with us again :)
Excellent customer service…
Excellent customer service n excellent product i will definitely keep buying my blings from this website 5⭐️ from me to all the members of this team …..
4. juli 2023
Uopfordret anmeldelse
Besvarelse fra Luxsy Jewels
Hello Mrs Khan,
Thank you so much for the lovely review. It was a pleasure helping you with your queries. Looking forward to seeing you ordering from us again :)
Really good and really nice
26. juni 2023
Besvarelse fra Luxsy Jewels
Thank you for this lovely review :)
Excellent customer service!
Got a ring that I didn’t like and the store was willing to exchange it with another item that i like. Overall, staff were professional and helpful! Definitely shopping again!
11. juni 2023
Besvarelse fra Luxsy Jewels
Hello Naadia,
Really appreciate this lovely review. Was a pleasure talking to you and answering your queries. Looking forward to seeing you order from our website again :)
Really happy
Ordered the star ring and it is in really good condition and looks really nice the delivery was a bit over there limit but that’s ok cause I ordered it right before the weekend.
8. juni 2023
Besvarelse fra Luxsy Jewels
Hey Rion,
Lovely communicating with you throughout the purchase. Really glad you loved the product.
Besvarelse fra Luxsy Jewels
Thank you Michael for this review. Appreciate you love our products :)
Besvarelse fra Luxsy Jewels
Hey Andreea,
Thank you for taking your time to write a lovely review.
Appreciate it a lot.
great product and great service
11. maj 2023
Besvarelse fra Luxsy Jewels
Hello Mohammed,
Thank you very much for your lovely review. it's much appreciated.
Best customer service I have…
Best customer service I have experienced. Found the emails very polite and responded so quickly. Will definitely be ordering again as i loved the product as a present and everyone is so lovely. Will be shopping from them from now on! Thank you everyone
10. maj 2023
Uopfordret anmeldelse
Besvarelse fra Luxsy Jewels
Hey Shelz,
Thanks so much for this lovely review. We are so pleased that you loved the product and service. It was a pleasure delivering the package to you via our local delivery service. See you again soon :)
Fantastic communication!
12. maj 2023
Besvarelse fra Luxsy Jewels
Hey Alfie,
Thanks for the review. Likewise to you too. Hopefully we get to see you again soon.
Great brand with great products and…
Great brand with great products and amazing value for money
13. maj 2023
Uopfordret anmeldelse
Besvarelse fra Luxsy Jewels
Hey Jonathan,
Thanks for the lovely review and great to hear you love our products :)
Found this jeweller from tiktok
Found this jeweller from tiktok, i reached out to order the pakistan pendant. The shipping was so quick, the pendant is amazing! 10/10 on the quality and customer service! Highly recommend!
Will order more soon and the best thing is the payment of instalments! Amazing!!!
31. maj 2023
Uopfordret anmeldelse
Besvarelse fra Luxsy Jewels
Hey Sameer,
It's been a pleasure working with you mate. We have been in regular contact to design another custom piece and i'm sure you will love it.
Thanks for your continued support.
Besvarelse fra Luxsy Jewels
Hey Liron,
Thanks for the lovely review.
Great customer service
Great customer service! Responded to my customer queries super fast. They were super kind and helpful. I have shopped from them before and their service and products are amazing. I would definitely recommend this company to shop from!
21. maj 2023
Uopfordret anmeldelse
Besvarelse fra Luxsy Jewels
Hey Maisha,
Thank you so much for taking the time to write us a lovely review. We will always try our best for our customers. It's always nice to see returning customers :) Hopefully see you again soon :)
Very bad shipping service via UPS
Very bad shipping service via UPS. Takes a long time to arrive.
7. april 2023
Besvarelse fra Luxsy Jewels
Hey Tasnia,
Sorry to hear about your experience with our shipping partnership with UPS. Unfortunately, There was a mishap with your delivery and it took longer than expected. However, once you contacted us we got this issue resolved the same day and sorted the issue. You seemed pleased with the service and our prompt response at the time. Therefore, the 1-star review was a shock. Nevertheless, when rare instances like this happen we can only try our best to get it resolved as soon as possible which we believe we did.
Thanks :)
Wow ordered a Pakistan chain and wow…
Wow ordered a Pakistan chain and wow wow wow thank you luxsy will be defo buying again soon
18. april 2023
Uopfordret anmeldelse
Besvarelse fra Luxsy Jewels
Hey Ali,
Thanks for taking the time to write a lovely review. We are always trying to be innovative with our products and are glad this pendant has been well received. Looking forward to you coming and shopping with us again :)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.