My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
saw videos of a unique ring called ottoman, ordered it & it's so shiny & reflective, the quality is dense & will last long, big up! 💪🏽
The item's received were amazing quality however the customer service is poor! Sent three emails since 25th December and no reply to any also sent a return request for the replacement of bracelet in... Se mere
Virksomheden har svaret
Order 4536 Trying to return the 2 bangles in this order. They are both unwearable as not secure, they do not stay closed and fall off immediately after putting them on. Sent email as directed in re... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Kontaktoplysninger
Storbritannien
- support@luxsyjewels.com
- luxsyjewels.com
3,9
God
376 anmeldelser
Har besvaret 78 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Purchased the ottoman ring and love it
Purchased the ottoman ring and it is stylish and fits like a glove. Definitely getting few more items.
22. april 2026
Uopfordret anmeldelse
I purchased a few things for myself and…
I purchased a few things for myself and my bridesmaids and they all loved it!
27. april 2026
Uopfordret anmeldelse
10/10 best of the best
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is absolutely lovely. I rate this 10/10 its a beautiful amazing piece. Please guys check Luxys Jewels 💎 you won’t be disappointed. I shall be getting more items.
23. maj 2025
Uopfordret anmeldelse
"I ordered from Luxsy Jewels online and…
"I ordered from Luxsy Jewels online and I am blown away! The pieces are even more beautiful in person. The craftsmanship is top-tier, the gold quality is solid and the designs are so unique - perfect for events and everyday wear. Shipping was fast and the customer service was very helpful when I had questions. 10/10 service and quality. Highly recommend!"
9. april 2026
Uopfordret anmeldelse
amazing the quality of products is very…
amazing the quality of products is very good
16. april 2026
Uopfordret anmeldelse
high quality & super shiny
saw videos of a unique ring called ottoman, ordered it & it's so shiny & reflective, the quality is dense & will last long, big up! 💪🏽
20. december 2025
Uopfordret anmeldelse
Phenomenal service
Phenomenal service. Brilliant product. I seriously recommend
18. april 2026
Uopfordret anmeldelse
My wife loved her gift for her…
My wife loved her gift for her birthday.
Quality tennis chain !!
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Luxsy Jewels
Hello Judith,
Thank you for your lovely review. It was a pleasure.
Thank you for supporting our business :)
It was terrible they don’t answer any…
It was terrible they don’t answer any of my emails when I am questioning as to where my purchases are , weeks on still nothing
Would not trust this site again very disappointed
27. marts 2026
Excellent customer service .
Excellent customer service and quality, just a little bit too large as I have thin fingers, however I was thinking of getting another one a size down, contemplating ?
30. marts 2026
Besvarelse fra Luxsy Jewels
Hello Phil,
Thanks for the lovely review.
It means a lot that you loved our product and that you ordered.
Really appreciate it.
Thank you
I didn’t receive my product on time and…
I didn’t receive my product on time and the replacement still hasn’t arrived either, also had to send 3 emails before i got a response.
21. marts 2026
My bracelet has just arrived and it is…
My bracelet has just arrived and it is a perfect at h for the necklace I purchased from you a couple of weeks ago.
30. marts 2026
Did not receive order and no response to contact attempts. I have new been emailing repeatedly…
I have new been emailing repeatedly because I have not received this order but no one has responded. Please could somebody come back to me!! Thank you
13. marts 2026
Besvarelse fra Luxsy Jewels
Hello Naomi,
First of all sorry that you had to leave us a 1-star review as we were liaising over email about your parcel.
We did offer you a great solution with a goodwill gesture which you appreciated and mentioned your daughter would be very happy with.
We fulfilled our promise and you received a great offer for her birthday.
Given this, we do feel that the outcome did not reflect a 1-star experience. However, we do appreciate your feedback and are always here to help should you need anything further.
This isnt the first time I have shopped…
This isnt the first time I have shopped with Luxsy, I’m always happy, I got exactly what I asked for, if anything it was even better than I could of imagined, I’m very happy with my product and customer service, they made sure they had me every step of the way! Double checking, and making sure I was happy! Thanks again guys.
23. december 2025
Uopfordret anmeldelse
Not good experience
I placed a order had no confirmation email and my item did not arrive only to be told after several emails it out of stock l requested a refund after finally making a complaint l got refund do not use this company they are not good customer service
26. februar 2026
Besvarelse fra Luxsy Jewels
Hello Julie,
We’re sorry to hear that you felt disappointed with your experience. We do want to clarify that we only received one email from you, to which we responded immediately. In our reply, we clearly explained that if your item did not arrive by a certain date, we would consider it missing and promptly offer either a full refund or an exchange.
During transit, the item unfortunately went out of stock, which we communicated to you, and you requested a refund. We processed your full refund the very next day, exactly as you asked.
Throughout this process, we followed our standard protocols and provided clear options to resolve the situation.
Your review gives the impression that there was no communication or that we did not keep you informed throughout.
We feel this does not reflect the steps we took to address your concern promptly and professionally.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.