Extremely disengenious and poor experience. Cherrie, whoever you are. Take a hard look at yourself and hang your head shane. Was advised by this lady my order would be replaced as previois one either... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Se mere
Received my order this week, and I love all the sparkly pieces! It’s such nice quality and I’ve gotten so many compliments on the earrings, necklace, and bracelets that I wore. Really impressed by... Se mere
Virksomheden har svaret
I placed an order for two bracelets on 29 August 2026. The stated maximum delivery time was 9 working days, and as I needed the items for an event on 12 September, I emailed Luxsy on 5 Sep... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Kontaktoplysninger
Storbritannien
- support@luxsyjewels.com
- luxsyjewels.com
3,2
Middel
394 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 70 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Phenomenal service
Phenomenal service. Brilliant product. I seriously recommend
18. april 2026
Uopfordret anmeldelse
My wife loved her gift for her…
My wife loved her gift for her birthday.
Quality tennis chain !!
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Luxsy Jewels
Hello Scarlett, The item you ordered was a made to order piece which takes a production time around 2-3 weeks. This is mentioned on the product before checking out. The product has now been delivered within the timeframe.
Besvarelse fra Luxsy Jewels
Hello Judith,
Thank you for your lovely review. It was a pleasure.
Thank you for supporting our business :)
It was terrible they don’t answer any…
It was terrible they don’t answer any of my emails when I am questioning as to where my purchases are , weeks on still nothing
Would not trust this site again very disappointed
27. marts 2026
Excellent customer service .
Excellent customer service and quality, just a little bit too large as I have thin fingers, however I was thinking of getting another one a size down, contemplating ?
30. marts 2026
Besvarelse fra Luxsy Jewels
Hello Phil,
Thanks for the lovely review.
It means a lot that you loved our product and that you ordered.
Really appreciate it.
Thank you
I didn’t receive my product on time and…
I didn’t receive my product on time and the replacement still hasn’t arrived either, also had to send 3 emails before i got a response.
21. marts 2026
My bracelet has just arrived and it is…
My bracelet has just arrived and it is a perfect at h for the necklace I purchased from you a couple of weeks ago.
30. marts 2026
Did not receive order and no response to contact attempts. I have new been emailing repeatedly…
I have new been emailing repeatedly because I have not received this order but no one has responded. Please could somebody come back to me!! Thank you
13. marts 2026
Besvarelse fra Luxsy Jewels
Hello Naomi,
First of all sorry that you had to leave us a 1-star review as we were liaising over email about your parcel.
We did offer you a great solution with a goodwill gesture which you appreciated and mentioned your daughter would be very happy with.
We fulfilled our promise and you received a great offer for her birthday.
Given this, we do feel that the outcome did not reflect a 1-star experience. However, we do appreciate your feedback and are always here to help should you need anything further.
Not good experience
I placed a order had no confirmation email and my item did not arrive only to be told after several emails it out of stock l requested a refund after finally making a complaint l got refund do not use this company they are not good customer service
26. februar 2026
Besvarelse fra Luxsy Jewels
Hello Julie,
We’re sorry to hear that you felt disappointed with your experience. We do want to clarify that we only received one email from you, to which we responded immediately. In our reply, we clearly explained that if your item did not arrive by a certain date, we would consider it missing and promptly offer either a full refund or an exchange.
During transit, the item unfortunately went out of stock, which we communicated to you, and you requested a refund. We processed your full refund the very next day, exactly as you asked.
Throughout this process, we followed our standard protocols and provided clear options to resolve the situation.
Your review gives the impression that there was no communication or that we did not keep you informed throughout.
We feel this does not reflect the steps we took to address your concern promptly and professionally.
Besvarelse fra Luxsy Jewels
Hello, your order has already been delivered. Please reply to our email confirming delivery.
Thanks.
Quick and easy delivery
25. januar 2026
Besvarelse fra Luxsy Jewels
Hey Samiha,
Thanks for the time to write us a lovely review.
Really appreciate it :)
Unsatisfactory customer service.
I contacted Luxsy Jewels to enquire why I didn't receive my 10% discount, as advertised for first time purchases. I didn't receive a response.
Then, my order didn't arrive on time (a gift for a work colleagues 50th birthday). I was told that the item was out of stock, yet it was still being advertised as in stock on the company's website, and I was able to add to basket. I was also told that I had been sent an email from Luxsy Jewels to explain that my item was out of stock and I was given the option to choose another item of jewellery. This did not happen, I did not receive said email, otherwise I wouldn't have been prompted to send the company a message to track my late parcel.
I conveyed this information to the company, yet the only response that I have received is a standard email to explain that my refund will be processed.
Overall, I received poor customer service and consequently I will not be using this company for future purchases.
13. januar 2026
Besvarelse fra Luxsy Jewels
Hello Steph,
Thank you for your feedback, and we’re sorry for the disappointment caused. We understand how frustrating this was, especially as the item was intended as a gift.
We take responsibility for the item appearing as available when it had just gone out of stock. Once this was identified, we contacted you to explain the situation and offered alternative options. As these were not suitable for you a full refund was processed. We were willing to cover the next day delivery cost for you.
Regarding the 10% first-time discount, this is generated by entering an email address when you are prompted for the discount upon arrival to our website, which provides a unique code to apply. You did not apply for it and still went ahead and completed your order. We would’ve applied the 10% discount if you chosen an alternative product. However a full refund was given as you didn’t want an alternative.
We appreciate your feedback and regret that your experience did not meet expectations. We have taken this on board and will do better for our customers.
Thank you.
The item's received were amazing…
The item's received were amazing quality however the customer service is poor! Sent three emails since 25th December and no reply to any also sent a return request for the replacement of bracelet in a bigger size return is still pending 2 weeks later!
I will be returning the whole order now for refund due to the company ignoring my emails! Reporting the company also!
25. december 2025
Uopfordret anmeldelse
Besvarelse fra Luxsy Jewels
Hello Carly,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. We’re pleased to hear you loved the quality of our jewellery, but we’re sorry for the frustration caused.
We’ve checked our records and haven’t been able to find any previous correspondence regarding an exchange for a larger size. That said, we do have the larger size in stock and have reached out to you directly. We’re just awaiting your reply so we can arrange this for you as quickly as possible.
We hope to have this resolved for you very soon 😊
Happy Customer …
Bought this as a treat for myself and I must say I am soooooooo happy with the ring..size was correct, quality splendid...I am just loving it..
30. december 2025
Besvarelse fra Luxsy Jewels
Hey Gary,
We’re so happy to hear that! It’s wonderful to know the ring fits perfectly and that you’re loving it. Thank you for treating yourself and for sharing your excitement.
Christmas
Had to wait to give a review as the bracelet was a gift for my girlfriend for Christmas and she absolutely loves it
16. november 2025
Besvarelse fra Luxsy Jewels
Thank you so much for the lovely review! We’re delighted to hear your girlfriend loved the bracelet. What a thoughtful Christmas gift. We really appreciate you taking the time to share your feedback.
Quality is absolutely pathetic
Quality is absolutely pathetic! Ordered two different bracelets as 2 different gifts and they both came in the same gift box.
6. december 2025
Besvarelse fra Luxsy Jewels
Hello Ben,
We have made contact with you twice to resolve this issue for you. We are yet to receive a reply. Please get back to our emails and im sure we can get this sorted for you.
Thanks
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