Extremely disengenious and poor experience. Cherrie, whoever you are. Take a hard look at yourself and hang your head shane. Was advised by this lady my order would be replaced as previois one either... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Se mere
Received my order this week, and I love all the sparkly pieces! It’s such nice quality and I’ve gotten so many compliments on the earrings, necklace, and bracelets that I wore. Really impressed by... Se mere
Virksomheden har svaret
I placed an order for two bracelets on 29 August 2026. The stated maximum delivery time was 9 working days, and as I needed the items for an event on 12 September, I emailed Luxsy on 5 Sep... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Kontaktoplysninger
Storbritannien
- support@luxsyjewels.com
- luxsyjewels.com
3,2
Middel
395 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 70 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quality is absolutely pathetic
Quality is absolutely pathetic! Ordered two different bracelets as 2 different gifts and they both came in the same gift box.
6. december 2025
Besvarelse fra Luxsy Jewels
Hello Ben,
We have made contact with you twice to resolve this issue for you. We are yet to receive a reply. Please get back to our emails and im sure we can get this sorted for you.
Thanks
Why not
You asked nicely but if I have not received my product by tomorrow AS PROMISED, I will return with a vengeance.
30. november 2025
I ordered my order on the 30th November…
I ordered my order on the 30th November for next day delivery and I am still waiting on it being delivered on the 14th December. I have spoke with someone many times and they keep advising me to wait. Asked for a replacement or a refund and yet to hear back.
30. november 2025
Purchased a Bracelet on 29th November
Purchased a Bracelet on 29th November. Shipping states 3- 5 days.
There has been no contact from the vendor to advise when the order was shipped. I sent an email as no phone number to call and was advised:
"Thanks for your email.
We will investigate this for you with Royal Mail.
I can assure you this will be received before Christmas even if we must send out a replacement order. However, I’m positive you will receive this next week.
Thanks for your patience."
Its been a further 3 days and still no reply from the vendor to explain where my parcel is, despite telling them I still have to send this on to the intended recipient for christmas.
I am now looking for a full refund and to go elsewhere.
Avoid this company.
- Seller finally contacted me by Email and Facebook promising delivery and that they had sent a gift with the package as an apology ( despite a free gift being advertised with the item I purchased )
- Item finally delivered Friday Evening
- Opened it this morning and no secondary " gift " has been delivered with the bracelet as per the order, email and Facebook messages.
- have sent them a message asking about it, they've read but not replied.
29. november 2025
Uopfordret anmeldelse
Besvarelse fra Luxsy Jewels
Hi Christina,
Thank you for your feedback. We’re sorry that this experience caused frustration, especially so close to Christmas.
We’d like to clarify a few points for transparency:
We did remain in contact with you via email and Facebook throughout the process and kept you updated while investigating the delay with Royal Mail.
Under Royal Mail policy, we are required to wait 10 working days before a parcel can officially be deemed missing.
Only after this period are we able to issue a replacement or refund.
As a goodwill gesture, We upgraded this free gift to a higher-value item, so you received a more expensive gift than originally planned.
This free gift was gift-wrapped together with the original order, as mentioned to you. Once the gift wrap is opened, the free gift is inside the package. So it’s not that you didn’t receive it.
We always aim to resolve issues fairly and within courier policies, and we regret that the delay impacted your plans. We’re a small business and genuinely try to go above and beyond for our customers, especially during the busiest time of year.
If you’d like us to re-confirm the contents of your order, please reply to our latest message and we’ll be happy to assist.
Item not received.
20. november 2025
Besvarelse fra Luxsy Jewels
Hello Rebecca, hope you're well.
The tracking shows the item has been delivered.
Thanks.
From Zero to Hero ! Would Recommend
Originally I had not received my order or had a reply to my email, however a response was sent and a replacement item has now been received.
I am very pleased with my Angel Wing pendant.. it’s exactly what I was looking in terms of quality and value and a lovely gift. I have already had lovely comments about it.
Despite my initial issue, I must thank the customer service and support, for providing explanation and rectifying the matter. I was also updated fully until my item arrived. I also received a complimentary gift and discount voucher which I will use to purchase again. Very much appreciated and thank you.
22. november 2025
Besvarelse fra Luxsy Jewels
Hi Lyn,
I’m really sorry to hear about your experience. We’ve already replied to your email and are currently looking into your order. It has been shipped, but if it hasn’t reached you yet, we’ll investigate this right away.
Rest assured, we’ll make sure this is resolved for you. Please do reply back to our email and we can take it from there.
Ordering and delivery spot on as it's…
Ordering and delivery spot on as it's gift wrapped will not find out until it's opened keep my fingers crossed and hope it is great
29. november 2025
Besvarelse fra Luxsy Jewels
Thank you for this lovely review Richard. I’m sure the product will be loved! Thanks again!
Package is 3 days late...with no…
Package is 3 days late...with no contact about eta
28. november 2025
Besvarelse fra Luxsy Jewels
Hi Joanne,
Sorry to hear about this.
You did select our free shipping option when placing the order which can take longer than the paid and tracked delivery services, especially during busy periods like Christmas. However, your item has reached you now :)
Very good and very feiendly
30. oktober 2025
Happy with item disappointed with 4…
Happy with item disappointed with 4 week wait to receive
8. september 2025
Besvarelse fra Luxsy Jewels
Hello Graham,
Glad to hear you love your product. Your order was a made to order custom piece which can take up to 4 weeks to produce. However, thank you for your patience with us and we're looking forward to seeing you shop with us again :)
Didn't receive my product
1. oktober 2025
Besvarelse fra Luxsy Jewels
Hi,
Thank you for reaching out. For any inquiries or further assistance, please email us directly at support@luxsyjewels.com, and our team will be happy to help.
Amazing customer service
So, originally I had a bad experience by not receiving updates to my order and it exceeding the delivery due date so left a bad review and emailed. HOWEVER, the customer service I recieved after this was outstanding. Really quick replies (sometimes even minutes apart!) constant updates on how they’re fixing the situation as well as sending me a free gift as an apology. The jewellery honestly seems like such good quality as well and I do think I would actually purchase from them again. The necklace I purchased was beautiful!
25. september 2025
Besvarelse fra Luxsy Jewels
Hi Hannah,
We sincerely apologise for delay in response. We’ve responded to your email regarding the status of your order. Kindly check your inbox.
Please let us know if you have any further questions — we’re happy to help.
No tracking details sent
No tracking details sent, ordered about a week ago???
email me
8. september 2025
Uopfordret anmeldelse
Besvarelse fra Luxsy Jewels
Hi,
We're sorry for the delay. For any inquiries or further assistance, please email us directly at support@luxsyjewels.com, and our team will be happy to help. Thank you.
I emailed you few times regarding an…
I emailed you few times regarding an order for pair of earrings. You texted me to say that you have already delivered this item to me, but I never received this order. I emailed you, but no response from your customer service team. I am still awaiting a reply from you.
28. august 2025
Besvarelse fra Luxsy Jewels
Hi Manhar,
We wanted to inform you that your earrings were delivered within 48 hours of purchase. We have tracking information and photo evidence to confirm delivery.
We have also reached out to you previously to verify this information and kindly ask that you reply to our emails at your earliest convenience.
Thank you for your attention, and we look forward to your response.
Regards,
Luxsy Jewels
Beautiful item, slow customer service
Beautiful item, but very slow and not responsive customer service. Need to contact several times to get an answer
5. august 2025
On point services
Order was a day late but the help I got was on point. Thanks again
14. august 2025
Uopfordret anmeldelse
I have not received my item
I have not received my item , nearly 3 wks from purchase . I have sent two emails and received no replies to either one . No customer service at all . No due date for delivery . Item has not even been sent yet .
1. august 2025
Brilliant customer service
I ordered my item a few days ago and reached out to customer support for an update, as I expected to receive my order much sooner. They responded promptly, explaining that my order was ready to be shipped the following day. To compensate for the inconvenience, they offered me a free gift worth £25 with my order.
For this reason, I give them 5 stars for their excellent customer service. This is definitely a trustworthy site that goes the extra mile to keep their customers happy.
5. august 2025
Ordered pendant and chain
Ordered pendant and chain. Emailed few times to find out delivery, no response. When parcel was delivered, it was wrapped by a six year old, unprofessional. The gift was in a cheap plastic pouch. Please read these reviews before ordering anything from this company.
I did contact the company and we worked out the problems amicably, and therefore, I have now raised my ratings to 4 star.
12. august 2025
Uopfordret anmeldelse
Dette er Trustpilot
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