Luxottica Anmeldelser 

The company Luxottica is the representation for Oakleys who don’t give a damn about their customers or the money that customers spend and they cannot be bothered to deal with complaints as when you asked to speak to a manager they give multiple excuses and I have been currently waiting for a manager to call me back since 10 November 2023 the customer services team on the phone and online chat keep lying and making false excuses. I’ve asked them to provide me with an email of all the glasses that they deal with so I know which brands to stay away from it now. Looks like that I will never be able to order glasses again or sunglasses , because I have a great fear that it will go through this crap company.

I played an order with Oakley on 2 November the order was held by customs in Italy for the following reasons One they failed to pack the item safely and it was damaged before it received custom clearance Two Oakleys failed to put the correct paperwork with the order to enable it to clear customs. After multiple attempts to contact Oakley to inform them of this, they refused to look at the information provided to them or deal with the problem, Oakley has since then offered me a 50% voucher, which has never worked. They also provided a link for the order. I’ve spent numerous of hours trying to resolve the problems that Oakley has caused, but with this company who has multiple glasses contract with the customer service is Like two planks of wood, trying to have an orgy. But then again, what do you expect from customer services based in India? I’ve never been able to contact someone who I have been able to fully understand or willing to resolve the issues I’ve given up with this company, and after 15 years of buying Oakley products, this is now come to a end due to the poor customer service.

I bought 03 glasses on 11/20 and they were supposed to be delivered on 11/24, but so far they haven't even been sent, as they are in processing. I sent several emails and called several times. Without being able to solve the problem, it is necessary to have an effective response

Das bestellte Set mit Jacke und Hose sieht recht gut aus. Die Grössen sind aber unrealistisch und viel zu klein. Ein Rücktausch ist nicht möglich, da laut Shop der Umtausch bei Aktionen oder reduzierter Ware - es war eine Aktion - nicht möglich ist. knapp 150.- . eigentlich wollte ich ein grösseres bestellen . nun lasse ich es sein und hoffe ich finde jemanden, dem es passt und doch noch ein bisschen Freude daran hat. Rechtschutz wird geprüft

Ein Stern ist noch zuviel: Rücksendung wegen „Aktion“ nicht mehr möglich, billigste Ausführung, unlauterer Wettbewerb, kauft bloss nichts online bei dieser Firma

Stop and think before considering to order from persol (owned by luxottica) . I wish I had read the reviews before I made the mistake.
As someone who does about 90% of their shopping online this was by far the worst customer experience I have ever had.

I ordered a few different styles in hope of selecting the right pair for me. Almost 6 weeks had passed and still no sign of my order, after some chasing it was confirmed lost. By then I was no longer interested in owning a pair so I requested a refund and received an email refund conformation, Great!..Not really, they changed their mind and sent me replacement instead which I specifically said I did not want obviously because its more cost effective for them to replace than is to issue a refund.

After receiving the unwanted replacement I had a look at the sunglasses and was shocked by the quality further solidify not wanting a pair.

The customer service is just as awful the quality. They refused to issue my refund for the lost package even though I have email proof that it was processed and they also refused to take back the unwanted replacement.

I have had to make numerous phone calls and every time I was wrongly informed about when I would hear back, some would say by the end of the day, 5 minutes or 24 hours but end result was always nothing, I had to chase. Every time you email it will be a different person responding as they only have one generic customer service email.

I have had no option but to escalate the matter and seek professional help to resolve the issue.

Ein Stern ist noch zu viel. Absolut miserabel und schlechte Qualität. Rücksendung nicht möglich, da schon Aktion.

John Lewis Opticians at Bluewater had to replace lens because the lens has become faulty. They took the glasses and said they would replace the lenses under guarantee.
The then lost the order and we had to chase them. We were then told that the glasses were ready and when we went to collect them they said have we brought the frames with us. They actually had kept the frames and lost them. They then had the cheek to say we had them. After another delay they finally produced a new pair. The service and the attitude of the manager is appalling and could never recommend this branch to anyone. The manager effectively treated us as we were wrong. Having had to travel from West Sussex twice to collect them we were not offered any compensation for our time or travel costs.

I bought two pair of trousers for 60 CHF/each (discounted). I've never seen such a low quality and ill constructed garment. If I had seen them at a market, I wouldn't have paid more than 5CHF. Of course when I asked to send them back, they said it wasn't possible as they had been discounded.

'Lederjacke' für SFR 89.00 bestellt. Auf dem Bild sah sie ja super aus. In Realität ist es aber eine sehr billig gemachte Jacke, sieht aus als wäre sie aus Plastik und riecht extrem nach Öl. Rückgabe nicht möglich da das Produkt schon 'aktion' war.. Schreckliche Qualität, keine Rücksendung. Katastrophe!
Nie wieder, meidet diese Firma!!

occhiali 714 Steve McQueen. E' il secondo paio che acquisto. Il primo era perfetto. Il secondo comperato a giugno di questo anno, presentava lenti sporche, colore dissimile da quello che avevo prima, asticelle che si allentano in continuazione. C'è un errore di fabbricazione della cerniera, troppo spessa la quale non permette di serrare a dovere l'asticella. L'occhiale nei mesi si è andato aprendo sempre di più, le asticelle si allargano. Siete vergognosi. Mi sono lamentato tramite Klarna ma nessuna risposta. Ora per me è importante far sapere che non c'è più qualità nei vostri prodotti, soprattutto questo modello che conosco benissimo. Sono completamente insoddisfatto e vorrei non avervi dato i miei soldi. Disponibile a qualsiasi confronto, sia fotografico che di persona presso un vostro centro specializzato.

Compré unas gafas en febrero de 2020 y recientemente, sólo con el uso habitual de las gafas, se me ha roto una patilla.
Fui a la óptica donde compré dichas gafas y me informaron que al haber pasado más de 1 año y medio, ya no estaban en garantía.
Simplemente, quiero dejar constancia la calidad del producto que fabrica Luxottica y el total desentendimiento que realizan de los productos que venden.
Si la rotura se hubiera producido por un mal uso y/o accidente, nada que decir pero que sólo por usarlas, se rompan tras 1 año y 7 meses, habla muy claro de la calidad del producto y de la seriedad de la empresa.
Quería informar a todos los potenciales compradores de los productos de esta empresa de la experiencia vivida.

Bought their Prada sunglasses, which turned out to be crooked. Got no help from Luxxotica, as they have nothing to do with that, just redirected me to their distributor, who does not reply AT ALL. It turns out that buying a thing from them, firstly it may turn out to be of poor quality, and secondly, you will not get any help from them in this case.

Compré unas gafas con montura de Dolce&Gabbana en + Visión. Me dispuse a limpiar las lentes con una gamuza y se partieron a la mitad al cogerlas. Aunque el periodo de garantía se había pasado, contacté con la tienda, ya que las tenía muy bien cuidadas. Estaban como nuevas y no me parecía normal que una montura, que se supone es de la calidad, se partiera de esa manera. Nunca me ha pasado nada similar, ni siquiera con gafas de precios mucho más económicos.
Me derivaron a Luxottica con objeto de tratar el caso que les expuse y lo único que han hecho ha sido hacerme perder el tiempo e incrementar mi enfado. Me parece absolutamente ridícula la propuesta que me hacen, la sustitución de la gafa pagando yo el importe. No doy crédito. Venden un producto de ínfima calidad o defectuoso y, me proponen, que vuelva a comprarlo.
Queda totalmente claro que lo único que hacen es reírse de quienes han sido sus clientes, razón por la cual no volveré a comprar ningún producto de estas empresas. Piensas que estás pagando más porque el producto es de calidad, pero es lo contrario, lo único que pagas es la marca, ya que la calidad y la atención al cliente es pésima.

HORRIBLE customer service, horrible phone system that disconnects you, online system that they sent a link for doesn't work, cannot get a live person on the phone. stay away from their products. pay attention to the brands they make and do NOT buy! Prada is one of the brands and because of Luxottica's horrible service I will never buy that brand again! pay a premium price for a product and that quality is horrible and the support is worse!

I pulled my credit report, and it says that Luxottica sold my data via a popular hacking forum. BE CAREFUL!!!!!!!

Luxottica is a great company and they can help you as much as possible to make you satisfied.

Based on my real experience they solved my problem and I'm very thankful for that.

I'm very satisfied! I

Mi número de cliente es 1487176
Muy mala atención del área de cobranzas, tiene casi un mes que realicé un pago y por error de ellos no se ha acreditado, he intentado por vía mail arreglar la situación pero ni siquiera me contestan, también envié un correo a la dirección luxotticamessico.customercare @ mx.luxottica.com y ni siquiera me respondieron

Google has informed me that luxotica has put my info and passwords on the dark web

They charge 73 Euro for a par of replacement lenses. Then they send the wrong one and don’t even reply to my claim. Luckily I could have the PayPal payment cancelled. Make sure to pay only with PayPal to them as they are extremely unreliable.

Ho acquistato un paio di occhiali Oakley Sylas da “OtticaSM” che ha dimostrato assoluta professionalità rispettando tutto quanto indicato nell’ inserzione online e dandomi pronta ed esauriente risposta (sulll’autenticiità degli occhiali) quando, ricevuti gli occhiali, li ho trovati (conoscendo ed acquistando il marchio Oakley dal 97- credo più di 20 modelli, ultimo dei quali a fine luglio, oltre ad abbigliamento da sci ecc) non assolutamente “allineati” allo standard qualitativo a cui ero abituato (per materiali - plastica rumorosa, lenti senza alcun marchio PRIZM e che “ballano”, fanno rumore dentro la montatura e finiture approssimative).

Ho scoperto che gli occhiali in parola sono stati prodotti in Brasile, probabilmente nei differenti centri produttivi gli standard qualitativi non sono allineati.

Un gran peccato per Luxottica, ai quali fondatori hanno dedicato una vita intera, sapendovi costruire l’impero che conosciamo ed allo stesso tempo (avendo modo di conoscere personalmente una cara amica che lavora nella sede di Agordo) ed allo stesso tempo facendo sentire i dipendenti parte integrante della famiglia e condividendone soddisfazioni e risultati.