Luxottica Anmeldelser 

Ich kann die Klagen hier nicht nachvollziehen. Einfach zum autorisierten Händler gehen. Dort wird das Problem in der Regel ohne Probleme gelöst da Luxottica im gegensatz zu vielen anderen in der Branche sehr kulant ist.

They leaked my info to the dark web and I've never purchased anything from them or even been on their website. Shouldn't this be illegal?

Lenti costosisse e pessime. Per ben due volte dopo circa due anni la lente progressiva e da sole si è rovinata in modo irreversibile. La superficie è diventata opaca e rugosa. Ripeto è la seconda volta che mi capita, nello stesso modo e dopo lo stesso tempo di utilizzo. Il problema è sicuramente strutturale del prodotto.

Same as others - info has been put on darkweb by this company despite the fact I have no relationship with this company. Notified by McAfee.

Like other reviewers, I have had no relationship with this company, and yet they have somehow leaked my data.

I don't know who this company even is, How they got my information or why my information was stored by them? What I DO KNOW? They ARE the reason I was the victim of ID theft a few years... Thanks to LifeLock they notified of the breach in 2014, not this company; they never informed me that my information was leaked on the Dark Web. All of your info is out there, bank, credit cards , you name it! Well, it's happened Again.....a new leak and my information is STILL THERE!! Updated information...I am pissed! Twice now I have to cancel cards, close accounts, you name it. Getting scams call out the butt!! Everyone needs to sue these jerks! I'm already out money, time, stress! My life , credit score ,you name it has been upside down since 2014 thanks to them!!!!

In 2014 I purchased a pair of Oakley sunglasses online, Oakley is an autonomous subsidiary of EssilorLuxottica - the largest eyewear company globally.

It’s recently been reported that Luxxotica has confirmed a 2021 breach of 70 million customers worldwide

haveibeenpwned.com/ confirms

Luxottica: In March 2021, the world's largest eyewear company Luxoticca suffered a data breach via one of their partners that exposed the personal information of more than 70M people. The data was subsequently sold via a popular hacking forum in late 2022 and included email and physical addresses, names, genders, dates of birth and phone numbers. In a statement from Luxottica, they advised they were aware of the incident and are currently "considering other notification obligations". Not a mention of apologies for poor security for their customers data...

Not a brand I will ever use again, and if there's a group legal action out there somewhere please let me know :-(

Although I've never done business with them my LifeLock alerts show that they've put my personal information on the Dark Web.

Praticamente nessuna garanzia per ripetuto difetto a lenti e montatura dopo due anni data acquisto. I due elementi sono da buttare. Lenti Essilor e montatura Ray Ban. Elementi ritirati da ottico di fiducia e ritornati dando colpe al sole.
Giampiero Maggio Ancona

I've never heard of this company or done business with them. Somehow they put my information on the dark web. I received an alert from LifeLock ID theft service indicating this site (Luxottica.com) put my information on the dark web.

They put my information on the Dark Web and I don't believe I EVER did business with them in my WHOLE LIFE. And TWICE I was notified by Norton Life Lock that they put my name on the Dark Web.
SHAME ON YOU "Luxottica", SHAME ON YOU. I HOPE YOU GET PUNISHED.

Your put or sold my information on the Dark Web. Thanks a lot Jerks!

My personal data has been compromised in the Luxottica data breach - i receive 100s of spam emails a day and constant cold calls.

Horrible company to work for, very racist company. Mauro crippa from the Milan office and Joe Model from the Ohio office were the worse people I ever dealt with. As a black man I wouldn’t recommend anyone black to work at Luxottica. They’re way behind on technology and nobody actually knows what they’re doing there.

A 20 mesi dall’acquisto lenti progressive varilux, una lente presenta una macchia opaca , rifiutata la copertura di garanzia . Capisco se ci sono graffi dovuti alla mancata cura , ma questo è un difetto di lente . Molto insoddisfatta .

My claim got denied because it is not "manufacture's fault" although the part fell two weeks after purchasing the glasses. Their solution is to get the same pair of glasses with DOUBLE the price you got them.
The costumer service is a complete waste of time. No solution just "sorries".

Ho comprato 1 anno fa delle lenti Essilor e dopo poco presentano imperfezioni e sono diventate opache!..mi hanno detto che la lente non mi veniva cambiata mi hanno fatto restare senza occhiali per 1 settimana!..inizialmente mi era stato detto dal negozio ( anche questo poco professionale) che le lenti avevano 2 anni di garanzia!...assistenza inesistente....

Luxottica RB customer care for replacement parts. Since April 2023...now June. Truly, a mess of people who cannot send out a proper order, happened 2 times. Of course, no phone call available for the paying customer to call in. I have spent hours communicating with the ONLINE CHAT which are instructed to be useless. They refer you to supervisors who do not email you back. Shame on you and your non service.

Ho sempre acquistato lenti ESSILER da 35 anni, adesso non li comprerò più perché la qualità è diventa pessima. Premetto che conservo lenti acquistate 15/20 anni fa e sono Immacolata, mentre quelle acquistate ultimamente dopo due anni sono rovinate, opaccizzate, macchiate e anche appannate, quindi non permettono di vedere bene, si vede come se intorno ci fosse tanta nebbia

They stole your infomation, breach it and post to illegal website for scammers and fraudsters