Incomplete gynaecology ultrasound
Incomplete gynaecology ultrasound report and misleading public response
I would not recommend Luxmedica Ealing for gynaecology care based on my experience.
I booked a private gynaecology appointment and ultrasound due to heavy/prolonged bleeding. During the appointment I was verbally reassured that everything looked fine. However, the written report later stated that the endometrium was “barely seen” and the left ovary was “barely visualised”.
This was not properly explained to me during the appointment. I was not told that key areas had not been adequately visualised, and I was not advised to repeat the scan or seek further imaging. The report also lacked basic ultrasound measurements and clear clinical documentation. I was given printed ultrasound images, but not proper images with useful measurements for my NHS GP.
Around two weeks later, an NHS scan found an endometrial polyp, and I am now being referred for surgical management.
I also asked reception for documentation for my NHS GP and was initially told they could only give me an invoice, because “if anything was wrong the doctor would have written it.” This was extremely concerning, especially after later receiving a report that was unclear and incomplete.
After I posted a public review, the clinic replied publicly saying they were unable to compare their report with my NHS report/documentation “despite our request”. This is misleading. Before their public reply, I had not been asked to provide the NHS scan/report for comparison. I only sent the NHS information after receiving their response to my formal complaint. Presenting it as if I had failed to provide requested documentation is inaccurate.
The clinic also stated that ultrasound results can vary depending on timing and physiological factors. That may be true in general, but it does not address my actual concern: their own report said important areas were barely seen/visualised, yet I was reassured, not told clearly that the scan was incomplete, not advised to repeat it, and not given adequate documentation for follow-up care.
My concern is not simply that the NHS later found something different. My concern is that I paid privately for a gynaecology ultrasound, was reassured despite an unclear/incomplete scan report, struggled to obtain useful documentation, and only through the NHS found out that further treatment was needed.
Patients should not have to chase basic medical documentation after a private scan, especially when the report itself says key areas were barely seen.
If you have ongoing symptoms and receive an unclear or incomplete scan report, please seek a second opinion.
