Ordered Tuesday evening hopping for delivery by Saturday / Monday latest counting Wednesday, Thursday, Friday, Saturday Monday and been given tracking details for Wednesday.🤦🏼♀️ NOT wort... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have recently purchased the invisitape extensions in Luxe Platinium range from lux by she and I am extremely happy with them. The shade is perfect match and the quality seems lovely. ☺️
Great customer service! I sent an email late 1 night and I had a response from the team the following morning and they were super happy to help ☺️💖
A new buyer from luxe hair, the hair is of good quality absolutely but it is much more finer than what I was used to. I reached out to luxe to make sure everything is as it should be and they have bee... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Luxe by she is one of the uk's leading hair extensions suppliers. We are a highly recognised award winning hair extensions brand. Offering luxury quality hair and products. We sell 6 different hair extensions methods and we provide the widest lengths range in the industry with 16" - 30" available. With over 50 stunning shades available including mixed ombre and rooted, you will be spoilt for choice. We have also recently launched our premium hair care collection which is 100% cruelty free, vegan and free from any harmful chemicals. We work hard each day to improve our services and pride ourselves on the highest of customer service.
Kontaktoplysninger
Storbritannien
- luxebyshe@mail.com
- luxebyshe.co.uk
3,1
Middel
467 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 68 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
What wonderful five star experience I…
What wonderful five star experience I have had. The team I have been emailing have been outstanding and I can truly see their passion for the brand with every reply. I have to be honest I have been a bit of a pain as I am very fussy when it comes to my hair extensions but the team have been very patient with me and answered all of my questions. I contacted my account manager on the mobile number I was provided with yesterday which was a Sunday and she answered straight away and was very helpful. I definitely recommend this brand if you are looking for high class hair extensions
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi,
Thank you so much, Sophia, for such a thoughtful and glowing review.
We’re absolutely thrilled to hear you had a five-star experience with our team.
Your kind words truly mean so much to us, and it’s wonderful to know that our passion and dedication came through in every interaction.
Please never worry about asking questions we completely understand how important it is to find the perfect hair extensions, and we’re always happy to support you. We’re so grateful for your trust and recommendation, and we look forward to continuing to provide you with the highest quality hair and service.
Thank you
Luxe by she
This brand goes above and beyond
This brand goes above and beyond. The team are very informative and I’m very happy with my product. Fast delivery, great color match. Happy all around.
25. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Thank you so much, Rosie, for your lovely feedback!
We’re so happy to hear that you had such a positive experience with us. It means the world to know you’re pleased with your product, the fast delivery, and the colour match.
Your support truly motivates our team to keep going above and beyond.
We look forward to helping you again soon!
Team she
AI answers to queries plus a telephone number that doesn’t exist !!!
Still awaiting an order from 2/12/25 . !!! Constantly fobbed off by AI generated replies to emails . A telephone number on the website page that does not connect . Dreadful , dreadful service . I have requested a refund but am still ignored . Now contacting salons using this company to make them aware .
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi, Marian,Thank you for sharing your feedback. We’re genuinely sorry to hear how frustrated you’re feeling, and we’d like to clarify a few important points so this can be addressed accurately and fairly.
You mentioned both that you have been receiving AI-generated replies and that you have not received responses to your emails. For clarity, every message sent to our customer care inbox is personally read and replied to by a member of our support team. We do not use automated or AI-generated email responses, and our team works hard each day to ensure all customers receive a considered and individual reply.
With regard to your purchase, your order was successfully placed on our system on 19th January 2026, at which point confirmation was issued and processing began. We can also confirm that your order has been shipped. If you have not yet seen the latest tracking updates, we kindly invite you to contact our customer care team directly at luxebyshe@mail.com, where a team member will be happy to provide your tracking details and the most up-to-date delivery information.
We are a trusted brand that truly values every customer and salon we work with. We take pride in both our product quality and our service standards, and we remain committed to resolving any concerns in a professional, fair, and supportive manner.
We look forward to assisting you further and getting this resolved for you as quickly as possible.
Kind regards,
Customer Care Team
Luxe by She
My order arrived today and I am one…
My order arrived today and I am one happy lady. Delivery was very fast, colour match is great and the hair looks and feels so thick and natural. Well worth the investment
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Gemma, Thank you so much for taking the time to share this. We are thrilled to hear that your order arrived quickly and that you’re loving the color match!
There’s nothing quite like the feeling of thick, natural-looking hair, and we’re so glad you feel it was worth the investment.
Enjoy your gorgeous new look!
Best regards
The Luxe Team
I always order from luxe by she and…
I always order from luxe by she and have done for many years and the quality never let's me down. The hair is super thick ALWAYS. Iv just received my hair after only ordering a few days ago and each pack is perfect and has even arrived with a little extra length at no extra cost which I'm very happy with. Honestly if you are looking for the highest quality grade of real human hair then you will be obsessed with this brand. The team are so so helpful and always happy to assist if ever I have any queries. The hair extensions I had removed last month where from luxe by she and I had worn, styled and been on multiple holidays with them in over the last two years and I can not express enough how gorgeous the quality still was. This brand never let's me down. So many five star reviews for luxe by she hair extensions for a reason, because the hair is simply the best on the market
24. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Rachel, Wow, thank you so much for such an incredible review! We are honestly so pleased. It means the world to us that you’ve been part of the Luxe by She family for so many years.
Hearing that your extensions survived two years of styling and holidays is exactly why we do what we do!
We’re so glad you loved the extra length in your recent order—consider it a little thank-you for your loyalty.
We are sure you will be looking amazing in your new set!
Kind regards
Luxe By She
I bought hair from this brand a few…
I bought hair from this brand a few years ago and the quality was AWESOME! But let me tell you something… i don’t ever believe reviews online but trust me take this one VIOL is a good brand this brand will be damaged after the first wear pleeeeease don’t order im begging you they are false advertising i can say this for a fact as i came here when i was 17 and they still use my pics of my hair to this day but with edited colours that i never bought it’s all lies
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Laylah,
Thank you for sharing a second review. This is a reply to your initial feedback.
I am sincerely sorry to hear that your recent order did not meet your expectations.
Regarding your concerns about the quantity, I have looked into your order and can confirm that four 45g packs were dispatched, totaling the 180g ordered which is what you have said you received.
Please be assured that we have not changed our suppliers; maintaining our high quality standards remains our top priority to ensure every customer receives a premium product.
Our extensions are designed to last 1–3 years with proper maintenance. I noticed that our recommended aftercare range was not included in your purchase; using these specific products is essential for preserving the hair's longevity and texture.
We want you to be 100% happy with your experience, and we would like to make this right immediately. Please get in touch with the customer care team on luxebyshe@mail.com so that we can resolve this for you.
Kind regards
Luxe By She
Great experience all around and my new…
Great experience all around and my new hair extensions are fantastic. I highly recommend this brand.
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Polly, Thank you so much for the kind words! We are thrilled to hear that you had a great experience and are loving your new hair extensions.
Knowing that you highly recommend us truly means the world to our team.
Kind regards
Luxe by she
the hair i ordered was supposed to bve…
the hair i ordered was supposed to bve 200-210g but only came to 179g when i weighed was brittle loads of split ends and didn't move when i held it up they have changed their supplier and is like ali express drop shipping hair
EXTRA BIT-
I didn’t but 4 packs i bought 5… Please look again
also my hair care i use is sulphate free more reputable and costs a lot more than the one yours is 1. and 2. i’ve only had them in for just over a week
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Laylah,
Thank you for sharing your feedback. I am sincerely sorry to hear that your recent order did not meet your expectations.
Regarding your concerns about the quantity, I have looked into your order and can confirm that four 45g packs were dispatched, totaling the 180g ordered which is what you have said you received.
Please be assured that we have not changed our suppliers; maintaining our high quality standards remains our top priority to ensure every customer receives a premium product.
Our extensions are designed to last 1–3 years with proper maintenance. I noticed that our recommended aftercare range was not included in your purchase; using these specific products is essential for preserving the hair's longevity and texture.
We want you to be 100% happy with your experience, and we would like to make this right immediately. Please get in touch with the customer care team on luxebyshe@mail.com so that we can resolve this for you.
Kind regards
Luxe By She
Only word I would use is TERRIBLE
Only word I would use is TERRIBLE!
First of all how can you not let people know on your website that hair is coming from China ?
Secondly when I email you asking to cancel my order you emailing back saying order has been collected by fedex but actually the label is just created and it's not even been passed to courier yet !!!!
I can't believe I've just waisted my money thinking hair gonna arrive within 4 days latest .
I should have read reviews first .....
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi,
Thank you for taking the time to share your feedback, Indre.
We’re sorry to hear that your experience did not align with your expectations and appreciate the opportunity to clarify in detail.
All of our orders are sent directly to production immediately after purchase. This ensures that each hair piece is created specifically for the customer and meets our quality standards. For this reason, once an order has entered production, we are unfortunately unable to cancel or amend it. This process, along with our shipping timelines and product origin, is clearly stated in our Company Policies and Shipping Information available on our website prior to checkout.
Regarding delivery, once a shipping label is created and tracking is generated, the order is considered collected within our system, with courier updates continuing as the parcel moves through transit. As stated in our Shipping Information, the hair will be shipped and delivered within 1–4 business days.
In terms of quality, we would like to reassure you that the hair you have ordered is exactly as described on our website. Our products are made using high-quality, ethically sourced human hair, professionally processed to ensure consistency, durability, and a natural appearance. Each item undergoes strict quality control checks before dispatch, and the texture, density, length, and finish are accurately represented in our product descriptions and imagery. We stand fully behind the quality of our hair and the specifications provided.
We genuinely regret any misunderstanding and appreciate all feedback, as it allows us to continue improving our communication and customer experience. Should you have any further questions once your order arrives, our customer care team will be happy to assist on luxebyshe@mail.com.
Thank you
Luxe by she
If you are searching for superior…
If you are searching for superior quality hair extensions, you have found the perfect place. These extensions are truly beautiful, featuring incredibly soft, shiny strands and consistently thick ends. My previous set lasted 16 months and was only replaced because I changed my hair color; even then, the hair remained in excellent condition.
18. januar 2026
Besvarelse fra Luxebyshe
Thank you so much, Olivia, for such a lovely review!
We’re thrilled to hear how much you loved your extensions and that they lasted so well for 16 months, This shows the true quality of our hair.
We really appreciate you taking the time to share your experience and your support ✨
Thank you
Luxe by she
Thank you to Katie from the customer…
Thank you to Katie from the customer care team she has been great. Extremely happy with the experience I have had. Fantastic brand. I really do recommend to anyone looking for the best quality hair extensions
17. januar 2026
Besvarelse fra Luxebyshe
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear about your positive experience and that Katie from our Customer Care team was able to support you so well, we’ll be sure to pass on your kind words to her.
Offering services like this is exactly what our team works so hard for, and we truly appreciate you taking the time to leave such a thoughtful review.
Thank you for recommending us and we look forward to working with you again in the future.
Thank you
Luxe by she team
Five stars from me and they are well…
Five stars from me and they are well earned. I am immensely happy with my experience through Luxe By She. Katie has been very helpful in helping me colour match and my messages where replied to promptly.
16. januar 2026
Besvarelse fra Luxebyshe
Thank you so much for your five-star review, Amanda, we truly appreciate it. We’re delighted to hear how happy you are with your experience at Luxe By She and that Katie was able to help you with your colour match. Providing prompt, helpful support is something we take great pride in, so your feedback means a great deal to us. Thank you for taking the time to share your experience
Luxe by she
I am super happy with my new hair…
I am super happy with my new hair extensions, beautiful hair color exactly the same as the images online. I ordered 20-22 inch in shade Hollywood bronde and the hair arrived with a little extra cutting length measuring around 23 inch which I am very happy with. The hair is thick all the way to the ends. Such beautiful hair, thank you. I will be recommending to all of my friends and family.
15. januar 2026
Besvarelse fra Luxebyshe
Thank you so much, Molly! We’re delighted to hear you love the colour, length, and thickness of your extensions. Your recommendation means a lot to us.
thank you for your support
Luxe by she
Five star positive review from me and…
Five star positive review from me and from so many others clearly for the same reasons. If you are looking for the highest grade of luxury human hair then Luxe By She is your brand. The hair is so easy to manage and the quality really does stay perfect for such a long time
15. januar 2026
Besvarelse fra Luxebyshe
Thank you so much, Hannah ✨
We truly appreciate your kind words and your support. It means so much to us to hear that you’re loving the quality, longevity, and ease of our hair.
Knowing Luxe By She meets your expectations for luxury human hair is exactly why we do what we do.
Thank you for trusting our brand and for sharing your experience with others .
We look forward to working with you with future orders.
Thank you.
Fantastic service from the luxe team…
Fantastic service from the luxe team every time. I recently purchased 2 extra packs to add to my hair that has been fit for 8 months so far and is still in great quality. I'm very happy with the service and the hair is stunning as always
14. januar 2026
Besvarelse fra Luxebyshe
Thank you so much, Sarah ✨
We’re absolutely delighted to hear about your experience. Knowing that your hair is still looking beautiful after 8 months truly speaks to the quality we strive for.
We’re so grateful for your continued trust in the Luxe team and thrilled that you’re happy with both the service and the hair.
Thank you for your lovely feedback and ongoing support
Luxe by she
Heard so many positive reviews for this…
Heard so many positive reviews for this brand. Love the shade Bohemian bronde ! Stunning hair and super thick. Having worn extensions from various brands over the last five years, I can confidently say that Luxe By She Hair offers the best quality I’ve experienced. A well deserved Five star review from me.
14. januar 2026
Besvarelse fra Luxebyshe
Hi,
Thank you so much, Mandy
We’re beyond grateful for your wonderful feedback.
Bohemian Bronde is such a beautiful choice, and we’re thrilled to hear you love the thickness and overall quality.
Hearing that Luxe By She stands out as the best you’ve experienced after years of wearing extensions truly means everything to us.
Thank you for your trust, your support, and your well-deserved five-star review 💫
Luxe by she
I messaged the girls for a consultation…
I messaged the girls for a consultation and within hours the got back to me which such helpful and informative advice! The girls helped with choosing the perfect colors and methods throughout which made the process a whole lot easier!
I’m so excited to received my hair and can’t wait to show you girls ✨
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Chloe.
Thank you so much We’re so happy to hear you had such a positive consultation experience with the team.
Helping you feel confident in your colour and method choices is exactly what we aim for, and we’re thrilled the process felt easy and supportive.
We can’t wait for you to receive your hair and see your final look,
thank you for choosing Luxe By She
I received a fantastic service from…
I received a fantastic service from this great team. The staff were incredibly helpful, and I couldn't be happier with my product—this is truly the best hair I've ever had!
9. januar 2026
Besvarelse fra Luxebyshe
Hi Gemma Thank you so much for taking the time to leave your positive feedback.
We really appreciate your kind words. It’s wonderful to hear that the team looked after you so well and that you’re loving your hair.
Knowing it’s the best you’ve ever had means everything to us.
Thank you for trusting Luxe By She and again for taking the time to share your experience
Besvarelse fra Luxebyshe
Hi
we appreciate you taking the time to leave your feedback. unfortunately we are struggling to find your details in our system against a orders being made.
we are more than happy to help and assist with any issues you may be experiencing please reach out to our customer care team at luxebyshe@mail.com.
our team work extremely hard to ensure the best service is delivered for all.
thank you
luxe by she
Very unhappy with quality, colour and under described weight
Very unhappy with colour, poor quality and under the described weight. Tried exchanging however second batch were completely wrong colour, straggly ends and not as described on their website. I have sent product back unused in original packaging and have requested a refund several times, which has been refused. I now have to pursue this further as I am £200 down with no hair extensions. They want to send them back to me, but they are not fit for purpose and I have stated several times that although they claim not to give refunds, consumers are still entitled to a refund if the product is not described and not fit for purpose!!
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Kelly,
Thank you for taking the time to share your experience. We’re sorry to hear about the dissatisfaction caused and understand how frustrating this situation must be.
We have been notified that a chargeback has been raised against this order. As a result, we are currently unable to issue a refund directly while the chargeback process is active, as this must first be resolved through the payment provider.
If you would like to finalise this matter, we kindly ask that you contact our Customer Care team luxebyshe@mail.com who are more than happy to assist you in resolving any ongoing issues and bringing this to a conclusion as quickly as possible.
We remain committed to working with you to reach a fair resolution and appreciate your cooperation during this process.
thank you
luxebyshe
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