Ordered Tuesday evening hopping for delivery by Saturday / Monday latest counting Wednesday, Thursday, Friday, Saturday Monday and been given tracking details for Wednesday.🤦🏼♀️ NOT wort... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have recently purchased the invisitape extensions in Luxe Platinium range from lux by she and I am extremely happy with them. The shade is perfect match and the quality seems lovely. ☺️
Great customer service! I sent an email late 1 night and I had a response from the team the following morning and they were super happy to help ☺️💖
A new buyer from luxe hair, the hair is of good quality absolutely but it is much more finer than what I was used to. I reached out to luxe to make sure everything is as it should be and they have bee... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Luxe by she is one of the uk's leading hair extensions suppliers. We are a highly recognised award winning hair extensions brand. Offering luxury quality hair and products. We sell 6 different hair extensions methods and we provide the widest lengths range in the industry with 16" - 30" available. With over 50 stunning shades available including mixed ombre and rooted, you will be spoilt for choice. We have also recently launched our premium hair care collection which is 100% cruelty free, vegan and free from any harmful chemicals. We work hard each day to improve our services and pride ourselves on the highest of customer service.
Kontaktoplysninger
Storbritannien
- luxebyshe@mail.com
- luxebyshe.co.uk
3,1
Middel
467 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 68 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I found the website easy to navigate
I found the website easy to navigate,
Social media was automated however I did get a response!
Ordering 30” tape weft & the bond is strong and colour match is great!
There is a drop shipping fee on some orders.
Hair has lasted on friends over 1 year - why I’ve moved over to this brand from other competitors
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Thank you so much for sharing your experience! We’re thrilled to hear you found the website easy to navigate.
We’re especially glad you’re loving the 30” tape wefts, the strong bond, and the colour match. Hearing that the hair has lasted over a year for your friends is exactly what we strive for.
We appreciate your transparency regarding the drop shipping fee and truly value your trust in choosing us over other brands. Thank you for making the switch and for your continued support — we’re so happy to have you as part of luxe by she brand ! 💛
Great customer service and beautiful…
Great customer service and beautiful hair! Such nice colours to chose from also! ❤️
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Rowan
Thank you so much for your lovely feedback and kind words.
It’s been a delight to work with you and can’t wait to work with you again in the nearby future
Thank you
Luxe by she
Love the hair so much🎀🎀🎀🎀
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Nicole
Thank you for taking the time to leave your fabulous feedback.
Looking forward to working with you again soon.
Thank you
Luxe by she
Besvarelse fra Luxebyshe
hi lovely thank you is much for your helpful, positive feedback. its great to be working with you.
we hope to be providing you with more luxury hair bundles very soon.
enjoy, thank you again
team she
Website is easy to work/ Friendly team!
Website is easy to work & easy to find what you’re looking for! Customer team was friendly & helped me what what was best and advised the best service. I think all together it is just a really helpful team & brand. All together customer service & the brand itself are amazing & I will be purchasing again 100%
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Lilly-Ella,
Thank you so much for your lovely review! 💖 We’re so happy to hear you found our website easy to navigate and that our team could help guide you. It means a lot to us that you feel supported and confident in your purchase.
We can’t wait to welcome you back for your next order!
luxe by she
Amazing service!!!
Absolutely love the quality of the hair it’s AMAZING quick shipping and amazing customer support 🫶🫶 reccomend a lot
30. november 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Marie,
Thank you so much for your amazing review! 🫶 We’re thrilled to hear you love the quality of the hair and that our shipping and customer support met your expectations. Your recommendation means the world to us!
We can’t wait to help you with your next order.
luxe by she
Amazing !!!!!
Amazing hair and experience lovely people
Would deffo be going again
18. november 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Chyna,
Thank you so much for your kind words! 💖 We’re thrilled to hear you had a great experience and loved your hair. It means so much to us that you’d choose to come back again, we can’t wait to see you next time!
thank you team she
Absolutely love this brand for…
Absolutely love this brand for extensions! Has so many colours and lengths to choose from and different ranges of extension methods catered for everyone. The customer service team did a great job of responding to any questions I had regarding my order, they were very helpful and efficient.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Thank you so much for your lovely review! 💖 We’re thrilled to hear you’re enjoying our range of colours, lengths, and extension methods. It’s wonderful to know our customer service team was able to help and make your experience smooth and enjoyable.
We really appreciate your support and kind words, they mean a lot to us! We can’t wait to help you with your next order.
Thank you
luxe by she
My order is 1000£
THEY DO KEEP IN TOUCH YES EVERY 2 DAYS !!!THEY WANT ME TO RETURNE TO A PO BOX 1000 £ ITEM . SO IF IS LOST THEY DONT HAVE TO REFOUND . GUYS I WILL ALWAYS ADD ON TO MY FEEDBACK
My order is 1000£ . And if you think i let it go you wrong .
I want to share my experience with Luxe by She so others can avoid the same situation.
Order number: #5477
I ordered Genius Weft Human Hair Extensions in two shades, including Silver. The product shown on their website clearly displays an ultra-thin, 1–2 mm weft, which is the standard look of a genuine Genius Weft.
What I received was nothing like the advertised product.
🔴 What I received:
• Very thick, 8–10 mm machine-sewn wefts
• Double machine weft, not Genius Weft
• Visible zig-zag sewing and bulky stitching
• Not flexible, not thin, not premium
• Both shades were incorrect — the “Silver” shade I ordered arrived as a warm blonde/yellow tone
The products I received do not match the images, the description, or the quality level Luxe by She advertises. They are completely different items, worth a fraction of the price.
🔴 Customer service:
After receiving the wrong items, I contacted the company multiple times.
I received no answer.
No help, no replacement, no refund, no communication.
🔴 How I resolved it:
I opened a dispute with Klarna, because what I received was clearly “Item Not As Described.”
Klarna paused my payments and stepped in because the seller did not respond.
🔴 Why I am sharing this:
Many customers deserve to know what they might receive.
What is advertised on the Luxe by She website is not what I received in reality.
The lack of customer support made the situation even worse.
I hope this feedback helps others make an informed decision before ordering
27. november 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Eva, thank you for your review. We take all of your feedback on board in order to help us improve our services.
After investigating further here I can see that a member of the team has been in regular contact with yourself over emails, other than over the weekend when the office was closed.
Please keep your correspondence via the customer service email only rather than multiple platforms to avoid any confusion and delays.
The customer service team has replied via email and we are very keen to get this resolved for you.
I am very sorry that you are not happy with your product. A member from the production team has been in touch.
Once we receive your return the returns team will Inspect the product and an Investigation can be carried out if needed.
We do work very hard to ensure that all online product images and shades are a true match. However we do highly recommend ordering a color ring or some shade swatches before placing your hair extensions order to ensure a perfect match.
Please kindly reply via the customer care email trail and we can get this resolved for you asap.
I am very sorry for any inconvenience this may of caused.
Kind regards
Luxe by she
Terrible experience
Terrible experience
Ordered 9th November now 27th November still not received goods
Definitely would not recommend this company
27. november 2025
Besvarelse fra Luxebyshe
Hi Tracy, thank you for your review. A member of the team have reached out to you as your item is showing as delivered.
After investigating further I can see that you did order on the 9th November and production prepared and shipped your order immediately.
This was shipped on the 10th November using DPD
Further information on this has been sent. Please let the team know if you need any further assistance
Kind regards
DONT NOT BUY HAIR FROM HERE IT GETS…
UPDATE - have said there was an issue with the delivery address I provided??? And I’ve never once had emails going back and fourth about the delivery, again I have proof of this. They never made me aware of this, and for regular contant I have proof that the last message I sent about my nanos being purple/silver at the the tips was ignored.
NOT BUY HAIR FROM HERE IT GETS SHIPPED FROM CHINA, MEANT TO BE 1-4 DAY DELIVERY AND IM NOW ON DAY 5 AND ITS STILL IN CHINA
21. november 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Kelly, thank you for your review.
Our trusted manufacturer is based in china, as is many other big hair extensions brands.
Our hair extensions are sourced from the highest quality human hair only and can last for many years to come due to the sheer quality. Please refer to the many positive reviews on here left by customers who have been wearing the same hair extensions for multiple re applications.
We work very hard along side our trusted manufacturer to ensure each bundle of hair is made from the highest quality hair only.
Being completely transparent with our customers is very important to us here are luxe by she and the shipping policy page does include all of the information that our customers need to know.
We offer a 1-4 working days express shipping service.
Orders are prepared and shipped asap.
The team work hard along side the courier to ensure each order is delivered on time and we are proud to say that 99% of orders are delivered with in this time frame.
Unfortunately with any brand or courier service there is the odd order from time to time that may experience some delays.
I can see that the team had been in regular contact with yourself and had contacted the courier on multiple occasions to help escalate this for you and that there had been a delay due to the address provided.
I am happy to see that your order has since been delivered
Kind regards
Customer service was amazing they…
Customer service was amazing they really helped me choose the right method of extensions for my hair. They offer a wide colour range to suit everyone’s different hair colours and the website is so easy to use!!
The lengths are perfect, the hair is so shiny and soft, you can’t even tell you have extentions in! I got recommended by a friend to use this hair and it really didn’t disappoint. Thankyou girlies!
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Gemma,
Thank you so much for your wonderful review! 💖 We’re thrilled to hear that our team could help you choose the perfect extension method and that you’re loving the colour, length, and quality of your hair. It’s amazing to know your friend’s recommendation didn’t disappoint!
We really appreciate your support and can’t wait to help you with your next order.
luxe by she
Hair
⭐️⭐️⭐️⭐️⭐️
Amazing service and super quick delivery! The team was so friendly and helpful. The hair is stunning — thick and so soft! Perfect colour match and beautiful quality. Highly recommend Luxe by She Hair also communicated has been perfect 💖💖
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Olivia
thank you for your lovely feedback.
we are thrilled to hear you are happy with your new haired our service.
it means so much to us that you will be recommending luxe by she.
thank you for shopping with the luxe team x
DO NOT WASTE YOUR MONEY!
Firstly I had bought hair with metal nano tips as shown online but was sent plastic nanos so had to get this sorted and after about 20 emails I finally had a response. Had the hair fitted on the 20th of January by my hairdresser and the hair was removed by May. I’ve worn hair extensions for years and tried many company’s but this has to be the worst hair I have ever used! One drop of rain and the hair mattes absolute waste of money. I only use sulphate free shampoo and conditioner and only hair extension friendly products however the hair is just terrible quality. I wish I waited for my usual brands hair to come back in stock instead of wasting £500. When I had the hair in it would just get so knotted so quickly after a brush and when you would brush so much hair would come out. Genuinely would not recommend!
20. januar 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi.
Thank you for sharing your feedback. We’re very sorry to hear you are not feeling satisfied with our services at this time.
After investigating further we can not find an order that is link to your name. Thank you for providing further information including an order number however the order number you have provided does not resonate with our order logs therefore I feel you may have us mixed up with another brand.
I can see that you had mentioned that you had worn the hair extensions for sometime with out following the correct aftercare or using the recommended shampoos or hair care products. Failing to follow these guidelines will result in the hair extensions becoming damaged.
Again we have checked our system but are currently unable to locate your order. Could you please reach out to our customer care team at luxebyshe@mail.com so we can look into this further for you?
We’d really like the opportunity to review this properly and assist you.
Kind regards,
Customer Care Team
Luxe by She
So far I’ve had the best experience…
So far I’ve had the best experience they have helped me colour match and customer services are very helpful when needed x
26. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Harley,
Thank you so much for your lovely review!
We’re thrilled to hear you’ve had such a great experience and that our team could help with your colour match. Your kind words mean a lot to us ⭐️
We really appreciate your support and look forward to helping you again soon!
The Luxe by She Team
Amazing customer service
Amazing customer service and the quality of the hair is amazing. It’s so soft and sleek I would not go anywhere else. there’s a lot of shades to choose from so definitely one for anyone.
25. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Millie,
Thank you so much for your wonderful review! We’re thrilled to hear you’re loving the quality of your hair and that our customer service has been helpful. It’s great to know you’re enjoying the range of shades too!
We really appreciate your support and look forward to serving you again soon.
The Luxe by She Team
I've been waking 10 days so far does my…
I've been waking 10 days so far for my so described express order 1-4 days... and still nothing.. seemingly they send the hair from china .. missed my hair appointment as no hair arrived and cant get a reply.. scammers DO NOT BUY 🚫
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi.
Thank you for sharing your feedback. We’re very sorry to hear you are not feeling satisfied at this time.
We are a reputable hair extensions brand and we work tirelessly each day to build our reputation. Our customers satisfaction is very important to us.
We’ve checked our system but are currently unable to locate your order Could you please reach out to our customer care team at luxebyshe@mail.com with your order number and full name, so we can look into this further for you?
Our trusted manufacturer is based in china, as is many other big hair extensions brands. Our hair extensions are sourced from the highest quality human hair only and can last for many years to come due to the sheer quality. Please refer to the many positive reviews on here left by customers who have been wearing the same hair extensions for multiple re applications.
We work very hard along side our trusted manufacturer to ensure each bundle of hair is made from the highest quality hair only. Being completely transparent with our customers is very important to us here are luxe by she and the shipping policy page does include all of the information that our customers need to know.
The shipping service we offer is 1-4 working days express delivery.
Some bespoke items do need some production time and the length of this time will depend on the item however all the information relating to pre orders or bespoke items can be found on the website.
If your order was a bespoke item then the processing time needs to be taken into account.
We’d really like the opportunity to review this properly and assist you.
Kind regards,
Customer Care Team
Amazing quality hair
Amazing quality hair! Super soft and shiny! Wouldn’t use anything other than this make hair!
Great customer service and helpful team 🤍
Website is so easy to use and help find your perfect colour match!
10/10
Xxxx
17. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Amy
thank your so much for taking the time to leave your positive feedback regarding your experience with us at luxe by she.
we work super hard behind the scenes to ensure the best service for all our fabulous customers.
Thank you
luxe team.
Dropshipping company - scam!
Edit: They have tried to fight the claim with the bank even though I’ve never received the item nor received a refund from them. Hilarious. Also their response- it’s NOT clearly on their website, I’ve reported them for this. 4 day express delivery option is a clear indication it’ll come from china?
Dropshipping company. Outright lying that’s it’s ethically sourced. It’s Sent directly from a factory in china. No replies on customer service. I requested to cancel, no response, luckily fed-ex is returning the order & I will get a refund from my bank if they don’t.
UPDATE: the team (Clearly using Chat GPT) only got in touch with me 5 days after my request to cancel (I discovered a international shipping label created - not shipped - created, so I was horrified and requested to cancel as they said they’re a local UK based supplier and even had 1-4 day express shipping on their checkout - again making out they’re a local service as it’s impossible for 4 day shipping from china), but by this point - I had approached my bank who advised me to refuse the order, as it was unlawfully sent.
They told me they couldn’t cancel as under their policy when it’s already being processed, it can’t be cancelled.
I cancelled before dispatch, which is my legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Under Regulation 34(1), a trader must refund all payments within 14 days of being informed of a cancellation
They then emailed me telling me they would only refund me if I accepted the parcel and had it rerouted to a different PO address. My bank HIGHLY advised against this, and to carry on refusing the order.
Once the 15 days had passed, I could chargeback my bank, which I have done. I have successfully have had a refund from my bank. They sent me multiple emails since, telling me I’m not working with them (for following my banks advice)
They did not offer me any refund unless I followed their rules of accepting a delivery I cancelled within the law timeframe.
FedEx confirmed that it was delivered back to their factory in china, and they’ve emailed only then saying they will refund, however it’s pointless because my bank has already sorted the issue and I refuse to have anything to do with them ever again. It was honestly a horrific experience.
They’ve since emailed me again asking me to remove this review, which I will not do but instead have updated.
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Natasha
We’re sorry to hear you’re not feeling satisfied at this time. Our team has been in contact and did offer a return option for your order. Our team was more than happy to assist you with any issue which was raised, however, you chose to refuse the delivery instead.
As stated in our company policy, which is available on our website some items are shipped directly from our overseas fulfilment partners. This is clearly outlined to ensure transparency with all customers.
We’re always happy to assist further if needed, and we hope your refund process goes smoothly Please don’t hesitate to reach out to our support team at luxebyshe@mail.com
thank you
luxe by she
As an extension to my previous review…
As an extension to my previous review it is now October and I am going back and forth about an order made in April ! I have chased this multiple times and still no resolution. I want my money back as they have not fulfilled the sale. I am £500 down and they are not responding to my emails . The problem occurred as you changed the courier from Evri (as your website still states) to FedEx ! The post office don’t accept FedEx, why would you change it as this isn’t what was agreed on with the sale !!
Update - I have been contacting support since April and I have send them the emails form the post office and to show that they haven’t received it and the email even stated they have checked the cctv ! Stop scamming your customers
24. maj 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Jennie,
Thank you for your feedback. We take all customer concerns very seriously and have carried out a thorough investigation regarding your delivery with FedEx. We have confirmed proof of delivery, and our records show that our team has been in touch to confirm receipt of the parcel.
We understand this situation has been frustrating, and we have worked closely with FedEx to investigate the delivery. If there is still an issue, we encourage you to contact our customer support team directly so we can review any additional details and ensure everything is fully resolved.
thank you
luxe team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.