Ordered Tuesday evening hopping for delivery by Saturday / Monday latest counting Wednesday, Thursday, Friday, Saturday Monday and been given tracking details for Wednesday.🤦🏼♀️ NOT wort... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have recently purchased the invisitape extensions in Luxe Platinium range from lux by she and I am extremely happy with them. The shade is perfect match and the quality seems lovely. ☺️
Great customer service! I sent an email late 1 night and I had a response from the team the following morning and they were super happy to help ☺️💖
A new buyer from luxe hair, the hair is of good quality absolutely but it is much more finer than what I was used to. I reached out to luxe to make sure everything is as it should be and they have bee... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Luxe by she is one of the uk's leading hair extensions suppliers. We are a highly recognised award winning hair extensions brand. Offering luxury quality hair and products. We sell 6 different hair extensions methods and we provide the widest lengths range in the industry with 16" - 30" available. With over 50 stunning shades available including mixed ombre and rooted, you will be spoilt for choice. We have also recently launched our premium hair care collection which is 100% cruelty free, vegan and free from any harmful chemicals. We work hard each day to improve our services and pride ourselves on the highest of customer service.
Kontaktoplysninger
Storbritannien
- luxebyshe@mail.com
- luxebyshe.co.uk
3,1
Middel
467 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 68 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Shocking customer service and product
I don't even want to give 1 star. Spent over £300 colour is nothing like advertised not worth the money.
Cant get refund only exchange this should be more prominently advertised on website before buying.
Stuck with hair extensions I can't use.
Customer service quote policy and don't want to know. Also took twice as long to arrive than again advertised.
Shocking would not buy from them
15. februar 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you’re disappointed with your experience, as this is never the level of service we aim to provide.
As outlined in our returns policy available on our website prior to purchase, hair extensions are classified as hygiene-sensitive goods. Once the protective packaging has been opened or the product removed from its original packaging, items are not eligible for a refund in line with our quality and hygiene standards. From your correspondence, you confirmed that the hair had been removed from the packaging, which is why a refund could not be processed.
That said, we are committed to finding a resolution for you and have offered a suitable alternative to help resolve this matter as quickly as possible. Our team is ready to prioritise this for you and ensure the process is handled promptly.
We take customer feedback seriously and always aim to resolve concerns directly with our customers. In light of our ongoing efforts to support you and reach a resolution.we kindly ask you to respond to latest email from our team.
Kind regards,
Customer Support Team
My experience with this brand was great…
My experience with this brand was great and the service was lovely. I felt the team really cared and was very quick to respond. The hair it's self is beautiful and a true colour match. I bought the full aftercare range also which smells incredible and leaves the hair very soft
11. februar 2026
Besvarelse fra Luxebyshe
Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience with our team and that you felt well cared for throughout your journey with us. It’s fantastic to know that you’re happy with the colour match and quality of your hair, and that you’re enjoying the aftercare range as well.
Your kind words truly mean a lot to us, and we’re always here if you need any further support or advice. We look forward to welcoming you again soon.
Team she
⭐️⭐️⭐️⭐️⭐️ Five star review for Luxe By She
⭐️⭐️⭐️⭐️⭐️ Five star review for Luxe By She! Super impressed with this brand! My order arrived much faster than expected, and the quality is stunning right out of the pack. Can’t wait to install them!
Obsessed is an understatement! ✨ Not only was the shipping fast, but the extensions themselves are absolutely beautiful. The hair feels so soft and looks incredibly natural. Definitely my new go-to brand!
Thank you Luxe for being so helpful and supportive throughout my order process.
11. februar 2026
Besvarelse fra Luxebyshe
Thank you so much for your amazing five-star review!
We’re absolutely thrilled to hear how impressed you are with your experience and that your order arrived faster than expected. It’s wonderful to know you love the quality, softness, and natural look of the extensions — and we’re so excited for you to install them!
Your kind words about our team’s support throughout your order truly mean a lot to us. We’re so grateful to have you as part of the Luxe By She family and look forward to supporting you again in the future.
Warmest thanks,
Luxe By She Team
I still have not received my order
I still have not received my order. Emailed the company and was told it was still being made....
12. februar 2026
Besvarelse fra Luxebyshe
Thank you for your feedback. Our team has been in touch with you regarding your order and provided an update on its progress. As each order is carefully prepared to ensure the highest quality, there can occasionally be a short wait, and we truly appreciate your patience and understanding.
If you have any further questions or require additional support, please don’t hesitate to contact our team at luxebyshe@mail.com — we’re always happy to help.
Kind regards,
Luxe By She Team
Lovey staffand great hair
Lovey staffand great hair. I highly recommend. My friend told me about this brand after she had re used the same hair for almost a year and a half, I'm so happy I tried. I'm still amazed by the quality which just stays perfect and soft
11. februar 2026
Besvarelse fra Luxebyshe
Hi,
Thank you so much for your kind words and recommendation.
We’re delighted to hear that you had a great experience with our team and that you’re so happy with the quality of your hair. It’s wonderful to know that it has remained soft and beautiful, and we truly appreciate you trusting us after your friend’s recommendation.
Your feedback means so much to us, and we’re always here if you need any support or advice in the future. We look forward to welcoming you again soon.
Warm regards,
Luxe By She Team
Gorgeous hair and fantastic service…
Gorgeous hair and fantastic service every time. I always use these hair extensions as I know I can trust the quality. The team are very reliable and responsive and my order always turns up the perfect shade. I did have an issue with one of my customers deliveries last month but this was not an error from the team and they were very helpful and efficient and helping me get this issue resolved. My customers all love the hair as it is easy to manage and lasts so long.
11. februar 2026
Besvarelse fra Luxebyshe
Thank you so much for your wonderful feedback and continued trust in our brand. We’re delighted to hear that you’re consistently happy with the quality of our hair extensions and that your orders always arrive in the perfect shade.
It means a great deal to us that you recognise our team’s reliability and support, and we truly appreciate your understanding regarding the delivery issue. We’re glad we could assist in resolving it quickly for you.
We’re also thrilled to hear that your customers love the hair and find it easy to manage and long-lasting. Your support means so much to us, and we look forward to continuing to serve you in the future.
Warm regards,
Luxe By She Team
I am in love with my hair
I am in love with my hair. I was so nervous about finding a colour match online but the shade is spot on and blends seamlessly with my natural hair. They are incredibly soft and people can not tell I am wearing extensions.
11. februar 2026
Besvarelse fra Luxebyshe
Thank you so much for your lovely feedback. We’re delighted to hear that you love your hair and that the colour match was perfect for you. We understand how important it is to find the right shade online, so it’s wonderful to know that it blends seamlessly with your natural hair.
It’s also fantastic to hear that you’re enjoying the softness and natural look of the extensions. Your kind words truly mean a lot to us, and we’re always here if you need any support or advice.
Warm regards,
Luxe By She Team
If you're looking for instant volume…
If you're looking for instant volume and length these extensions are a game changer. I've tried several brands before, but Luxe by she hair extensions are by far the thickest and most luxurious.
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi,
Thank you so much for your wonderful feedback.
We’re thrilled to hear that you’re loving your extensions and that they’ve been a game changer for instant volume and length. It means so much to us that you consider Luxe By She extensions the thickest and most luxurious among the brands you’ve tried.
Your kind words and support truly mean a lot to our team. We’re always here if you need any assistance or advice, and we look forward to supporting you again in the future.
Warm regards,
Luxe By She Team
Five star 🌟 🌟 🌟 🌟 🌟 review from me
Five star 🌟 🌟 🌟 🌟 🌟 review from me. This hair is the best I have ever tried. I would never use another brand now as I know how long this hair can be reused. I re used my last set of luxe hair for 18 months. The quality is extremely easy to manage.
2. februar 2026
Besvarelse fra Luxebyshe
Hi,
Thank you so much, Lily, for your wonderful five-star review!
We’re absolutely delighted to hear how happy you are with the quality and longevity of your Luxe hair. Knowing that you were able to reuse your last set for 18 months and still found it easy to manage is fantastic feedback for both our team and future customers.
Your support and trust in our brand truly mean a lot to us, and we look forward to continuing to deliver products you love.
Thank you
I am absolutely thrilled with my recent…
I am absolutely thrilled with my recent purchase from luxe by she. My hair extensions have completely transformed my look and they feel super luxurious. I picked shade mixed pearl nano tips in 24 inch. I'm so happy to offound the hair have always wanted. Many brands iv ordered from in the past ha e let me down but this hair is perfect.
2. februar 2026
Besvarelse fra Luxebyshe
Thank you so much, Kylie, for your amazing review!
We’re absolutely delighted to hear how thrilled you are with your Mixed Pearl Nano Tips in 24”. It’s wonderful to know your extensions have transformed your look and delivered the luxurious feel you were hoping for.
We take great pride in our quality, so hearing that your experience with Luxe By She stands out from other brands you’ve tried truly means a lot to us.
Thank you for trusting us with your hair journey, we’re so glad you found the hair you’ve always wanted. We look forward to supporting you again in the future!
AVOID AT ALL COSTS
AVOID AT ALL COSTS. THIS IS A SCAM!!!
the worse quality hair i've ever brought; looked nice when it came yet after 6 weeks was frazzled like a hay stack. When i left a comment on instagram, they deleted it IN LESS THAN 5 MINUTES, so that is why all the comments are positive because they are bots and delete the bad ones. When I asked for a refund was told no because i didn't use their shampoo, when THEY DIDNT EVEN LIST THE INGREDIENTS IN IT and i have very sensitive skin that reacts badly to anything new, for all I know it could have acid in it!! £600 i will never get back. PLEASE DON'T MAKE THE SAME MISTAKE AS ME
6. april 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Mimi,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’re unhappy with your experience, as this is never the outcome we want for any of our customers.
From your message, we understand the hair was worn for around six weeks before concerns arose. Hair extensions are a processed product and their condition over time is highly dependent on aftercare, maintenance routine, products used, heat styling levels, and brushing methods. As outlined in our care guidance and warranty terms, using the recommended aftercare products and routine is essential to maintain softness and longevity. When alternative products are used, unfortunately we’re unable to guarantee performance, which is why refunds are declined in those cases.
Regarding social media, we do not use bots for reviews. Comments may be removed if they contain language that breaches our page guidelines or if they are posted across multiple threads, but we never remove feedback simply for being negative,we are always happy to address concerns through our customer service team so they can be properly reviewed.
We absolutely understand sensitivities to ingredients, and our support team can provide product information on request to help customers make informed choices before use.
We would still like the opportunity to review your case fully. Please contact our customer care team directly on luxebyshe@mail.com with your order number and photos of the hair so we can assess and offer the best possible support.
Kind regards,
Customer Care Team
My experience was excellent because I…
My experience was excellent because I felt the girls really looked after me. Katie was exceptionally helpful when it came to matching my hair. Thanks again girls X
2. februar 2026
Besvarelse fra Luxebyshe
Thank you so much for your lovely review, Vicky! We’re delighted to hear that you had such a positive experience and felt well looked after by the team.
It’s especially great to know that Katie was able to help you achieve the perfect hair match — we’ll be sure to pass your kind words on to her.
We truly appreciate your support and look forward to welcoming you again soon.
The Luxe By She Team
Don't bother!
If I could rate - I would! No customer service, they sent out the wrong order just before Xmas I returned the order (received by themselves 9th Jan ) and since then have had little to no contact from them after multiple emails! Disgusting and I'd definitely avoid..
I'm now looking at the appropriate action to take as it's alot of money amd I don't seem to be the only one this has happened too!
*UPDATE* Since leaving my review I had a response on the 9th feb as follows:
Hi Clare,
Thank you for your message, and I’m very sorry again that your order still hasn’t reached you. I completely understand your frustration, and I appreciate your patience while we investigate this.
I can confirm the correct item was shipped. As it hasn’t arrived yet, we have opened a claim with the courier and begun a full investigation.
Under our normal company policy, we’re required to wait for the courier claim to be completed before dispatching a replacement, and these investigations can take up to 30 days to conclude. However, to help resolve this faster for you, we are happy to send a replacement sooner/ right away as a goodwill gesture rather than making you wait for the claim outcome.
Please let us know when the review removal is complete so we move forward with you replacement order
it genuinely makes a difference for our small business. That said, the choice is entirely yours. If you’d prefer, we can continue strictly through the courier claim process and continue once the investigation is complete.
Please let me know how you’d like to proceed, and I’ll action this straight away for you.
Xx
I asked them to query this with the courier and get back to me with the tracking and update me, as obviously the trust with the company is now lost and its now the 25th Feb and I've still not had any contact even after I requested an update. No product that I've paid for, no return of money amd no response.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Clare,
We’re very sorry to read your review and to hear how frustrated you feel about your experience. We take situations like this extremely seriously and always aim to resolve any return or exchange issues as quickly as possible.
After checking our customer service records, we haven’t been able to locate any recent emails regarding an unresolved exchange linked to your name, which suggests your messages may not have reached us. We are always available to assist and would really welcome the opportunity to investigate this properly for you.
Please could you contact us directly on luxebyshe@mail.com with your order number so we can look into the return and provide a clear update and next steps. Our priority is getting this resolved for you.
Kind regards,
Customer Care Team
Luxe By She
Fantastic service from this branding…
Fantastic service from this branding couldn't be happier.my order arrived quickly and the extensions are the best I have ever tried. I went for a weft in shade espresso and it is stunning.
2. februar 2026
Besvarelse fra Luxebyshe
hi Michelle
thank you for your kind words and fabulous feedback.
we are overjoyed to hear how happy you are overall we look forward to working with you again very soon.
don't forget if you need any assistance we are on hand at luxebyshe@mail.com
thank you kindly the luxe team.
This hair is absolutley gorgeous
This hair is absolutley gorgeous. I would highly recommend. The quality stays so soft and it is very easy to manage. I am on to my third set from luxe and every set has lasted over a year
2. februar 2026
Besvarelse fra Luxebyshe
Thank you so much for your kind words, Jemma!
We truly appreciate your recommendation and continued support. We’re thrilled to hear that you love the quality, softness, and longevity of your Luxe hair sets.
It means a lot to know each set has lasted you over a year. Thank you again for being such a loyal customer, we look forward to providing you with many more gorgeous sets in the future!
Thank you
Team she
LuxebyShe DO IT BEST
LuxebyShe DO IT BEST! The customer service is super helpful & so quick at responding, the team helped me to identify which shade would be best suited for me to order, I noticed the brand on social media - Instagram & from the high reviews from others incredible quick responses from customer service I knew this would be a brand I can trust and use! The website is easy to use & navigate around, pricing is affordable for the most luxurious hair & I am so happy with the service received.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Thank you so much for your amazing feedback!
We’re truly grateful for your kind words and support.
We’re so happy to hear that our team was able to help you find the perfect shade and that you had such a positive experience with our customer service. It means the world to us that you trust LuxebyShe, and we’re thrilled you’re loving your hair and the overall shopping experience.
Thank you again for choosing us we can’t wait to continue providing you with the most luxurious hair and service!
I am super happy with my order and very…
I am super happy with my order and very excited to have the hair fit. I ordered the shade bohemian bronze and it is gorgeous. The delivery was fast and the team seemed very helpful.
1. februar 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Thank you so much for your lovely review, Amy!
We’re so happy to hear that you’re excited about your new hair and that you love the shade Bohemian Bronze, it truly is a gorgeous choice.
We’re also glad your delivery arrived quickly and that our team could be helpful throughout your experience.
Thank you again for choosing LuxebyShe, and we can’t wait for you to enjoy your new look!
Wonderful service the girls here are so…
Wonderful service the girls here are so friendly and helpful,I found them to be so passionate about the brand which is fantastic and my order arrived so quick. I am one very happy customer.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Thank you so much for your wonderful feedback, We’re truly grateful for your kind words. It’s so lovely to hear that you experienced friendly and helpful service and that our team’s passion for the brand came through.
We’re also thrilled your order arrived quickly and that you’re a happy customer.
Thank you again for your support we look forward to welcoming you back soon!
Fantastic customer care
Fantastic customer care, I had a issue with my delivery and the team resolved this immediately for me even emailing out of hours. Fed ex did send me a small invoice I can't remember the amount but it was under £10 (few quid maybe) and this goes straight to the courier not the brand however I did read something about this on the luxe website so I was expecting it and the overall cost was still considerably less than ordering from other brands who I have used in the past and the quality of the hair was never as good as luxe hair . I have ordered previously from luxe was not charged by fed ex so I think it depends on your shipping address. I have tried many brands but the quality of the product and the service from luxe by she definitely stands out from the rest and the hair is so affordable. Well worth my investment
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi,
Thank you so much for your detailed and thoughtful review, Rose!
We truly appreciate you taking the time to share your experience. We’re so glad our team was able to resolve the delivery issue quickly, even out of hour providing excellent customer care is always our priority.
Thank you as well for your understanding regarding the small courier invoice, and we’re pleased to hear you felt informed and still found Luxe by She to be great value compared to other brands. It means so much to know that both our quality and service continue to stand out for you.
We’re incredibly grateful for your continued support and loyalty, thank you for choosing Luxe by She!
DO NOT WASTE YOUR MONEY !!!
DO NOT WASTE YOUR MONEY !!!! I am using hair extensions for over 7 years. Never had bought worse ! This hair are dull , Matt and just not natural at all ! I’ve spent hundreds on them 😭 they are coming from china !!! At first I’ve received a wrong order , return postage cost was on me , even it wasn’t my fault ! After receiving correct order still not happy … as their black colour is just brown !!!! So had to spend money again on a hair salon to make it match my black hair !!!! Absolute shame to sell that low quality product for that price !!! Shame on you people !!!! Please don’t waste your money and time and do not buy from this page !!!!!
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Magdalena, we are genuinely sorry to hear about your disappointment.
I am sorry to hear that the Natural Black shade that you ordered and received did not meet your expectations. Please note that our Natural Black shade features subtle brown undertones; for those seeking a true match for black hair, we consistently recommend our Jet Black shade.
While many components of the global hair industry involve international sourcing, we work hard to ensure our quality control is rigorous.
Regarding your return, I would like to clarify that we do not cover shipping costs for returns or exchanges. While we strive to make this policy clear throughout our website, I apologise for any oversight.
We want you to enjoy the lasting beauty of your extensions! Our hair is designed to stay super soft and sleek for years, provided it receives the right nourishment. It appears you haven't yet tried our Luxe Aftercare collection, which was specifically formulated to protect this grade of hair. Using these products will prevent dullness and ensure your extensions remain in peak condition.
A member of the team will be in touch with a resolution
Kind regards
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.