Ordered Tuesday evening hopping for delivery by Saturday / Monday latest counting Wednesday, Thursday, Friday, Saturday Monday and been given tracking details for Wednesday.🤦🏼♀️ NOT wort... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have recently purchased the invisitape extensions in Luxe Platinium range from lux by she and I am extremely happy with them. The shade is perfect match and the quality seems lovely. ☺️
A new buyer from luxe hair, the hair is of good quality absolutely but it is much more finer than what I was used to. I reached out to luxe to make sure everything is as it should be and they have bee... Se mere
please please please stay away do not read positive reviews they are false, this company has closed 3 ltd companies in the last 3 years , the products are awful, there customer service is atrocious... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Luxe by she is one of the uk's leading hair extensions suppliers. We are a highly recognised award winning hair extensions brand. Offering luxury quality hair and products. We sell 6 different hair extensions methods and we provide the widest lengths range in the industry with 16" - 30" available. With over 50 stunning shades available including mixed ombre and rooted, you will be spoilt for choice. We have also recently launched our premium hair care collection which is 100% cruelty free, vegan and free from any harmful chemicals. We work hard each day to improve our services and pride ourselves on the highest of customer service.
Kontaktoplysninger
Storbritannien
- luxebyshe@mail.com
- luxebyshe.co.uk
3,0
Middel
466 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 68 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Haven’t received my order and cannot…
Haven’t received my order and cannot get a response. My order is over £300.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Ashley,
Thank you for your message, and I’m really sorry to hear you’ve not received your order.
We completely understand how frustrating this must feel, especially with an order of this value.
Unfortunately, we’re currently unable to match your name or username to an order or any previous email correspondence on our system, so we’re unable to locate your details from this message alone.
To get this resolved for you as quickly as possible, please could you reach out directly to our customer care team at luxebyshe@mail.com with your:
• Full name
• Order number
• Email address used at checkout
Once we have those details, we’ll be able to locate your order and look into this properly for you.
We’ll keep an eye out for your email and get this sorted as a priority
Thank you,
Team Luxe by She
PLEASE DO NOT WASTE YOUR MONEY !!!
PLEASE DO NOT WASTE YOUR MONEY !!!!
CHEAP THIN HAIR FROM CHINA!
Payed over 550 for hair that’s like straw and the colour doesn’t even look like what’s advertised this company should be shut down for false advertising
I cannot believe how bad it is I knew I should of listened to the reviews lesson learned, please don’t make the same mistake
Day light robbery
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi,
We’re genuinely sorry to read how disappointed you are, this isn’t the experience we ever want for our customers,
We take concerns around quality and colour match very seriously. All of our hair is quality checked before dispatch, and outcomes can vary depending on application, aftercare, and environmental factors — however, we would really like the opportunity to review this properly for you.
At the moment, we’ve been unable to locate an order or previous contact under the name used on this review, which means we haven’t yet had the chance to investigate your case directly.
Please can you email our customer care team at luxebyshe@mail.com with your order number and the email address used at checkout. Once received, we will:
• Carry out a full assessment with our returns team
• Review the colour match against your order
• Provide a clear resolution based on our findings
We’re here to resolve issues, not avoid them, and we would really appreciate the chance to put this right for you.
Kind regards,
Team Luxe by She
⭐☆☆☆☆ – Extremely Disappointing Experience
I’m extremely disappointed with my recent order and overall experience.
Firstly, I paid £10.99 for express delivery (advertised as 1–4 days), but the item did not arrive within that timeframe. While delays can happen, paying for express shipping should mean a noticeably faster service than standard delivery—which simply wasn’t the case. It now seems far more likely that the delivery cost reflects the fact the item was shipped from China, rather than any genuine “express” service.
More concerning, however, is the poor quality of the hair extensions. The tapes are uneven, mismatched, and clearly look like a larger weft has been cut into pieces rather than properly manufactured individual tapes. This makes correct application difficult and means replacement tapes won’t fit properly during refitting. The sharp, uneven edges also make styling more difficult.
Having previously ordered multiple times, I can confidently say there has been a significant decline in quality, including the packaging. The product is not of a satisfactory standard and is unlikely to last as expected, leading to additional cost and inconvenience.
Due to a pre-booked appointment, I had no choice but to use the extensions. However, the delayed delivery caused disruption, additional expense, and inconvenience that could have been avoided.
To make matters worse, the company refused to offer a replacement because the packaging had been opened—which was unavoidable in order to assess and use the product—and also refused to refund the delivery fee, despite the service not matching what was advertised.
Overall, this experience has been frustrating—from misleading delivery expectations to a clear drop in product quality and poor customer service.
I would not recommend based on this experience.
9. marts 2026
Besvarelse fra Luxebyshe
Hi Laura, thank you for your feedback. We’re sorry to hear you weren't satisfied with your order.
After reviewing your account, we can confirm your order arrived within our stated working-day shipping guidelines. We do however offer a next day delivery service for customers who need the order urgently.
Regarding the extensions, our policy requires that hygiene tags remain intact for a return or exchange. Because the hair was removed from its packaging and fitted, we are unable to process a refund for hygiene reasons.
However, we’d like to help.
Please contact us directly so we can discuss a resolution.
Kind regards
Luxe by she
Besvarelse fra Luxebyshe
Hi Georgina
Thank you for your positive feedback.
Where thrilled to hear you order arrived as expected.
Enjoy your order and we look forward to working with you again very soon.
Thank you
Very friendly staff
Very friendly staff. I love the colour options that Luxe By She provides and the lengths. A variety of different methods, and the we due is so easy to navigate what you are looking for with all the information about each method.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Thank you so much for your lovely feedback ✨
We’re so glad to hear you’re loving the colour range and length options – we work really hard to make sure there’s something for everyone. It’s also amazing to know you found the website easy to navigate, that’s exactly the experience we aim to create
Your kind words about our team mean the world to us too l,We truly appreciate your support and look forward to helping you again soon!
Very happy with the hair so far
Very happy with the hair so far! It fluffs out a little bit after a wash but that’s the same with all extensions!! I haven’t noticed any breakage or damage as of yet so looking forward to it lasting!! I paid for next day delivery and actually seems like they PROCESS it the next day so it’s really like 2 days but overall very happy with the hair I received :)
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Thank you so much for your lovely review ✨
We’re so pleased to hear you’re happy with the quality of the hair and that it’s performing well.
that’s exactly what we aim for,
The slight fluff after washing is completely normal, just like you said, and it’s great to hear you’ve had no issues.
We also really appreciate your feedback on delivery. We’ll absolutely take this on board as we’re always looking at ways to improve our service and make everything as clear and efficient as possible for our customers.
Thank you again for your support, it truly means so much to us We’re always here if you need anything!
The hair is not good quality and took…
The hair is not good quality and took so long to arrive. Too expensive for the poor quality.
9. marts 2026
Besvarelse fra Luxebyshe
Hi Marli,
We’re really sorry to see your feedback and for any disappointment caused.
We have attempted to locate your order on our system using the details available, however we have been unable to find a matching order. We would really like the opportunity to look into this further and resolve this for you.
Could you please contact our team at your earliest convenience via luxebyshe@mail.com, providing your full name, order number, and any relevant details, so we can investigate this properly.
We’re here to help and would appreciate the chance to put this right for you.
Kind regards,
Luxe by She
Completed my first order with Luxe by…
Completed my first order with Luxe by she.
Great customer service with my colour match, I can’t wait for it to be fitted! Thanks Katie for your help
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Chloe
Thank you very much for your time and leaving your kind words about your experience with us.
It’s a pleasure to have you on Board with the luxe by she team and We look forward to working with you again very soon
Thank you
Team she
Absolutely terrible
Absolutely terrible do not waste your money. The quality is absolutely dire, after the extortionate £10 ‘express shipping fee’ for delivery in 1-3 days my hair arrived over a week later. The colour was nowhere near the shade advertised, the worst of it though was the fact they had chopped the hair at the tape level, causing it to stick up. the actual tapes were all different sizes with no edging, and well under on the weight. considering these aren’t much cheaper than beauty works the quality is absolutely shocking. They refused to refund only offering a replacement! Therefore I’ve been forced to open a dispute with my bank. DO NOT WASTE YOUR MONEY!!!
3. marts 2026
Besvarelse fra Luxebyshe
Hi Caroline,
We’re really sorry to see your feedback and for any disappointment caused.
Our team has attempted to reach out to you directly to get this matter resolved as quickly as possible, however we have not yet received a response. We are very keen to look into this fully and ensure a fair resolution for you.
Could we please ask that you contact our team at your earliest convenience via luxebyshe@mail.com, with the relevant details of your order and the issue, along with any supporting images, so we can investigate this properly and move things forward for you.
We take all feedback seriously and are committed to resolving matters promptly and professionally.
Kind regards,
Luxe by She
I ordered a Luxe extensions kit
I ordered a Luxe extensions kit. Excellent quality and fast delivery. I highly recommend 👌
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Ewa
Thank you so much for your lovely feedback and taking the time to share your feedback it truly means a lot our team to hear your thoughts.
Thank you
Luxe by she
3 months still no hair
Long story - I left my supplier and was on the hunt for a new one. This company promised all the things you would want to hear about extentions; double drawn,soft, customer service etc I took a chance and ordered a butterfly weave. A week later it still had not been shipped-after contacting I was told it will be shipped asap- days go by and finally it’s shipped two weeks and still no hair.3 weeks still no hair.4 weeks still no hair. I contact them & im told it’s been delivered.i had not received it. a long time of back and forth emails they agreed to send me the hair on the condition that i delete my review of the company.i said not until i get the hair but it had been a long time now,months, so i agreed eventually and deleted the review. I was told the hair is sitting ready to ship as soon as review is removed im now 3 months later with no hair and no refund and they no longer are replying to me my advise as a professional is to not waste you money and time on this company
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Aisling,
We’re really sorry to read that you feel this way and we do appreciate you taking the time to share your experience.
However, we would like to clarify publicly that we have been in clear and ongoing correspondence with you regarding this matter. Throughout our communication, our team worked to investigate the delivery and support you with a resolution.
As confirmed in our email correspondence, we were more than happy to arrange and send a replacement order to resolve the issue for you. However, during this process a payment dispute/claim was opened to recover the funds. Once a claim has been opened with a payment provider, we are unable to proceed with sending a replacement order, as this would result in both a refund and the hair being issued for the same order.
For this reason, the case needed to be handled through the claim process already opened, which allows the payment provider to review the transaction and determine the outcome.
We always aim to resolve any issues for our customers in a fair and professional way, and we remain happy to cooperate fully with the claims process so that this can be concluded correctly.
Kind regards,
Customer Care Team
Amazing hair
Amazing hair, great range of lengths and method! Love this brand 💘
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi kloey
Thank you so much for taking the time to leave your positive feedback.
It means a lot to the team thank
You
Luxe by she
Fake sheetI don't recommend it to anyone, it's some crap from China that never arrives. You pay 10 pounds in postage for 1-4 day delivery that doesn't arrive after 3 weeks. No one should order from
Fake sheet. I don't recommend it to anyone, it's some crap from China that never arrives. You pay 10 pounds in postage for 1-4 day delivery that doesn't arrive after 3 weeks. No one should order from here. This is a piece of crap. Disgusting company.
26. februar 2026
Besvarelse fra Luxebyshe
Hi Anita,
We’re really sorry to hear that you feel this way and we’d like to help resolve this for you.
Your order has been shipped, and while we offer 1–4 business day delivery once production has been completed, delivery times can occasionally vary depending on the courier. We always aim to get orders to our customers as quickly as possible.
Please could you reach out to our customer care team at luxebyshe@mail.com with your order details so we can look into this for you right away. Our team are available and on hand to help with any issues that may occur.
Kind regards,
Luxe by She Customer Care
I purchased the product in advance
I purchased the product in advance, as I had seen in your reviews that shipping can take some time. The extensions were professionally fitted on 16/02, for which I have evidence. I also hold photographic evidence demonstrating the condition and quality issues with the hair, which I am prepared to provide if required, and I will be obtaining an assessment from a trichologist to independently verify my concerns regarding quality.
I have used an appropriate shampoo — a professional-grade, sulfate-free and bond-safe product — so it is not reasonable to suggest that a single wash would cause the extensions to fail. As I explained previously, the extensions were problematic from the outset.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If they are not, the consumer is entitled to a replacement, or refund. These statutory rights apply regardless of a seller’s terms and conditions, including policies stating that items must be unused, uncut, or that only specific branded products must be used.
I will not be accepting the 50% discount offer. In all honesty, even if the extensions were provided free of charge, I would not feel comfortable wearing them due to the issues experienced.
I have provided an opportunity to resolve this matter directly. As we have been unable to reach a satisfactory resolution, I will now be escalating this further.
Thank you.
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Olivia, I’m reaching out from the management team at Luxe by She. I would like to personally apologise for the disappointment you’ve experienced; we're truly sorry to hear you aren't happy with the quality of your hair extensions. Regarding a replacement, our Company Policy states that our quality guarantee is only valid when our dedicated aftercare products are used. Because these weren't used in this instance and because the hair was purchased two months ago with out the recommended aftercare products been used, we aren't able to offer a free-of-charge replacement. When alternative products are used on the hair extensions we can not guarantee the hair due to the possibility of harsh chemicals with in the alternative products which may cause damage to the hair. However, we really want you to love your hair. To help out, we’ve discussed your case and would love to offer you a 50% discount code for a new set of extensions. We’ll also include complimentary aftercare products to ensure this new set stays in perfect condition. With the correct maintenance, our extensions are designed to be reused for years. Our professional products are vital for protecting the hair from damage, which is why they are a requirement for our guarantee. We truly value your custom and want to make this right for you. Please let me know your thoughts my reaching out on luxebyshe@mail.com, and I’ll be happy to get this sorted for you. Kind regards, Luxe by She Management
I am obsessed with my hair extensions…
I am obsessed with my hair extensions the quality is unreal. They are so thick from top to bottom. I am so happy I ordered.They hold the curl amazing and stay very silky soft after every wash. I get sooo many compliments and it's given me a huge confidence boost. There's no shedding compared to my last set from another brand. And the hair feels so premium quality. The hair is full with out feeling heavy and looks so natural honestly I can not praise enough.
26. februar 2026
Besvarelse fra Luxebyshe
Thank you so much for your lovely feedback! ⭐️
We’re so happy to hear how much you’re loving your extensions especially the thickness, softness, and how well they hold a curl! Knowing they’ve given you a confidence boost and that you’re getting so many compliments truly makes our day.
Thank you for choosing us — we’re so grateful for your support!
luxe by she
Fantastic service as always iv never…
Fantastic service as always iv never had a issue with this brand and my customers love the hair. I use this as my luxury range simply because the hair stays beautiful for so long. Never had a issue with delivery and Katie on the customer care team is lovely
26. februar 2026
Besvarelse fra Luxebyshe
Thank you so much for your continued support and kind words 🤍
We’re absolutely delighted to hear that you trust us as your luxury range and that your customers love the hair. Knowing it stays beautiful for so long and that you’ve consistently had a smooth experience with delivery truly means a lot to us.
I’ll be sure to pass your lovely feedback on to Katie as well — she’ll be so pleased to hear this!
We’re so grateful to have you as part of our community and look forward to supporting you always ✨
luxe by she
Absolutely fuming been over a week…
Absolutely fuming been over a week waiting for my hair keep being told it’s with production then it’s been sent but no tracking
Absolutely disgusting! Over £500 worth of hair! Now being ignored by instagram the same automated message on email
Absolutely disgusting
Avoid!!!
15. februar 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi Shannon, I can see that your order had been shipped and should now of been delivered. Your tracking information was updated onto the system asap and the team did work hard to pack and prepare your order immediately.
Our team work extremely hard to ensure all our customers receive a happy and professional service with us.
We would like to reassure you that all of our emails and messages are handled personally by our Customer Care team — we do not ignore customers, and we certainly do not use automated responses in place of real support.
Please could you contact us directly at luxebyshe@mail.com with your order details, and we will prioritise this immediately to get clarity and a resolution as quickly as possible.
We genuinely value every customer and would very much like the opportunity to resolve this for you.
Kind regards,
Luxe By She
I love this hair and my experience is…
I love this hair and my experience is always fantastic. I would never order from anywhere else . My orders arrive fast and the quality of the hair is the best iv ever used.
24. februar 2026
Besvarelse fra Luxebyshe
Hi Amanda
thank you for takin the time to leave your fabulous 5⭐️ review
we are over the moon to see how happy you are with your order, we have loved working with you and hope to work with you again soon
thank you
luxe by she
Lovely girls
Lovely girls, fast delivery & fantastic quality hair. Highly recommended
12. februar 2026
Besvarelse fra Luxebyshe
Hi thank you very much for your lovely positive feedback.
We hope to work with you again very soon delivering the highest standards of hair.
Thank you
Team she
Shocking customer service and product
I don't even want to give 1 star. Spent over £300 colour is nothing like advertised not worth the money.
Cant get refund only exchange this should be more prominently advertised on website before buying.
Stuck with hair extensions I can't use.
Customer service quote policy and don't want to know. Also took twice as long to arrive than again advertised.
Shocking would not buy from them
15. februar 2026
Uopfordret anmeldelse
Besvarelse fra Luxebyshe
Hi,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you’re disappointed with your experience, as this is never the level of service we aim to provide.
As outlined in our returns policy available on our website prior to purchase, hair extensions are classified as hygiene-sensitive goods. Once the protective packaging has been opened or the product removed from its original packaging, items are not eligible for a refund in line with our quality and hygiene standards. From your correspondence, you confirmed that the hair had been removed from the packaging, which is why a refund could not be processed.
That said, we are committed to finding a resolution for you and have offered a suitable alternative to help resolve this matter as quickly as possible. Our team is ready to prioritise this for you and ensure the process is handled promptly.
We take customer feedback seriously and always aim to resolve concerns directly with our customers. In light of our ongoing efforts to support you and reach a resolution.we kindly ask you to respond to latest email from our team.
Kind regards,
Customer Support Team
Dette er Trustpilot
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