Lukamachain Anmeldelser 192

Besvarelse fra Lukamachain

Opdateret den 12. aug. 2024

Dear,

We hope this message finds you well. We are writing to inform you of an unfortunate situation that has come to our attention recently. It appears that scammers have created fake websites mimicking ours, using our name and images to deceive customers and take their money without delivering the products.

First and foremost, we want to assure you that we, Lukamachain, always ship our products and provide tracking information for every order. Your experience sounds like it might be related to a purchase made through one of these fake accounts, which is not affiliated with us in any way.

We urge you to only make purchases through our official website: www.lukamachain.com. This is the only place where you can be guaranteed the best customer experience and genuine products from Lukamachain.

We, too, have been victims of these fraudsters and have already filed several complaints against these fake webshops. Thankfully, many of these sites have been taken down, but we understand the distress this situation may have caused you.

To help us verify whether your order was placed on a legitimate site, we would appreciate it if you could share the details of your order with us. We can guide you on how to reclaim your money if your purchase was made on one of the fake sites.

There are a few indicators that can confirm if your order was made on a fake website, such as the order number, the email used to confirm your order, and other details. Once we have this information, we can provide you with the necessary steps to resolve the issue.

Please don’t hesitate to reach out to us so we can assist you further.

Thank you for your understanding and cooperation in this matter. We sincerely apologize for any inconvenience this has caused and are here to support you.

Best regards,

Lars-Kristian
CEO

Besvarelse fra Lukamachain

Opdateret den 12. aug. 2024

Dear,

We are truly sorry to hear about the difficulties you've experienced with your return.

To clarify, returning an item is easy with Lukamachain. Simply scan the QR code provided in the box, and you'll receive the return address along with the option to create a return label. This should allow you to send the item back without any issues.

If you encountered any problems with this process or need further assistance, please don’t hesitate to contact us directly. We’re here to help and ensure that your return is handled smoothly.

We understand how frustrating this situation has been for you, and we’re committed to resolving it. Please reach out so we can assist you further and make sure you’re not left out of pocket.

Thank you for bringing this to our attention, and we hope to turn this experience around for you.

Best regards,

Lars-Kristian
CEO

Besvarelse fra Lukamachain

Opdateret den 12. aug. 2024

Dear,

We are truly sorry to hear about the difficulties you've experienced with your return.

To clarify, returning an item is easy with Lukamachain. Simply scan the QR code provided in the box, and you'll receive the return address along with the option to create a return label. This should allow you to send the item back without any issues.

If you encountered any problems with this process or need further assistance, please don’t hesitate to contact us directly. We’re here to help and ensure that your return is handled smoothly.

We understand how frustrating this situation has been for you, and we’re committed to resolving it. Please reach out so we can assist you further and make sure you’re not left out of pocket.

Thank you for bringing this to our attention, and we hope to turn this experience around for you.

Best regards,

Lars-Kristian
CEO

Besvarelse fra Lukamachain

Opdateret den 12. aug. 2024

Dear,

We are truly sorry to hear about the difficulties you've experienced with your return. We want to assure you that our return process is designed to be straightforward and customer-friendly.

To clarify, returning an item is easy with Lukamachain. Simply scan the QR code provided in the box, and you'll receive the return address along with the option to create a return label. This should allow you to send the item back without any issues.

If you encountered any problems with this process or need further assistance, please don’t hesitate to contact us directly. We’re here to help and ensure that your return is handled smoothly.

We understand how frustrating this situation has been for you, and we’re committed to resolving it. Please reach out so we can assist you further and make sure you’re not left out of pocket.

Thank you for bringing this to our attention, and we hope to turn this experience around for you.

Best regards,

Lars-Kristian
CEO

Besvarelse fra Lukamachain

Opdateret den 12. aug. 2024

Sehr geehrte/r,

Wir sind uns bewusst, dass Sie eine äußerst enttäuschende Erfahrung mit unserem Rückgabeverfahren gemacht haben, und möchten uns dafür aufrichtig entschuldigen. Es war absolut nicht unsere Absicht, Ihnen das Gefühl zu geben, dass wir nicht bereit sind, zu helfen.

Wir verstehen, dass Sie die defekten Waren bereits seit mehr als drei Wochen zurückgeschickt haben und noch immer auf einen Austausch oder eine Rückerstattung warten. Das ist sicherlich nicht der Service, den wir bieten möchten, und wir möchten gerne gemeinsam mit Ihnen nach einer Lösung suchen.

Wir sind bereit, dieses Problem so schnell wie möglich zu lösen. Bitte kontaktieren Sie uns, damit wir Ihnen helfen können, die Situation zu klären. Wir möchten alles tun, um sicherzustellen, dass Sie letztendlich mit Ihrem Einkauf und unserem Service zufrieden sind.

Nochmals Entschuldigung für die Unannehmlichkeiten, und wir hoffen, Ihnen bald weiterhelfen zu können.

Mit freundlichen Grüßen,

Lars-Kristian
CEO