Lukamachain Anmeldelser 192

TrustScore 4.5 ud af 5

4,5

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

From start to finish - excellent and easy Easy to order and delivery was quick within 4 days! Received a lovely well packed and solidly sealed box. My son opened this on his birthday and was over... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The jogger I got was so good, the quality is fire, and even the guys who run the Instagram page are really nice. Overall, fantastic experience, I highly recommend.

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Na een retourzending heeft het even geduurd voordat wij ons geld terug hadden, maar uiteindelijk is het netjes opgelost via de CEO, Lars. Hij was erg vriendelijk en begripvol, en heeft ervoor gezorg... Se mere

Bedømt til 4 ud af 5 stjerner

De website gaf op voorhand een vreemde niet wettelijke vermelding dat je geen retour kan doen als je korting hebt gekregen. Omdat ik ergens enkele centen korting had gekregen hield ik dus mijn hart... Se mere


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

192 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

The best brand

High quality hoodies, super fast delivery , very good service and i recommend buying clotches from lukamachain!

4. februar 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Ordered on the 29th February

Ordered on the 29th February, still waiting.... its now 13th March

29. februar 2024
Uopfordret anmeldelse
Lukamachain-logo

Besvarelse fra Lukamachain

Dear,

We hope this message finds you well. We are writing to inform you of an unfortunate situation that has come to our attention recently. It appears that scammers have created fake websites mimicking ours, using our name and images to deceive customers and take their money without delivering the products.

First and foremost, we want to assure you that we, Lukamachain, always ship our products and provide tracking information for every order. Your experience sounds like it might be related to a purchase made through one of these fake accounts, which is not affiliated with us in any way.

We urge you to only make purchases through our official website: www.lukamachain.com. This is the only place where you can be guaranteed the best customer experience and genuine products from Lukamachain.

We, too, have been victims of these fraudsters and have already filed several complaints against these fake webshops. Thankfully, many of these sites have been taken down, but we understand the distress this situation may have caused you.

To help us verify whether your order was placed on a legitimate site, we would appreciate it if you could share the details of your order with us. We can guide you on how to reclaim your money if your purchase was made on one of the fake sites.

There are a few indicators that can confirm if your order was made on a fake website, such as the order number, the email used to confirm your order, and other details. Once we have this information, we can provide you with the necessary steps to resolve the issue.

Please don’t hesitate to reach out to us so we can assist you further.

Thank you for your understanding and cooperation in this matter. We sincerely apologize for any inconvenience this has caused and are here to support you.

Best regards,

Lars-Kristian
CEO

Bedømt til 1 ud af 5 stjerner

Bad experience

The products looked different to the website and the sizing was bigger than usual. I tried to return them but they make it really, realy difficult.

5. februar 2024
Uopfordret anmeldelse
Lukamachain-logo

Besvarelse fra Lukamachain

Dear,

We are truly sorry to hear about the difficulties you've experienced with your return.

To clarify, returning an item is easy with Lukamachain. Simply scan the QR code provided in the box, and you'll receive the return address along with the option to create a return label. This should allow you to send the item back without any issues.

If you encountered any problems with this process or need further assistance, please don’t hesitate to contact us directly. We’re here to help and ensure that your return is handled smoothly.

We understand how frustrating this situation has been for you, and we’re committed to resolving it. Please reach out so we can assist you further and make sure you’re not left out of pocket.

Thank you for bringing this to our attention, and we hope to turn this experience around for you.

Best regards,

Lars-Kristian
CEO

Bedømt til 1 ud af 5 stjerner

Do not use. This place is a scam.

Update
Despite your claims of easy returns your company made it completely impossible to return an order. Replies were sarcastic rude and unhelpful and the return was rejected by your company. Our experience is very different to the helpful and easy returns process you claim to have .

Poor quality product which was impossible to return. Terrible customer service.

Update. In response to the brand’s comments below.
We ordered from the real Lukamachain website, and despite several interactions with the real customer service team they would not help us return product to their distribution centre in Belgium.

12. februar 2024
Uopfordret anmeldelse
Lukamachain-logo

Besvarelse fra Lukamachain

Dear,

We are truly sorry to hear about the difficulties you've experienced with your return.

To clarify, returning an item is easy with Lukamachain. Simply scan the QR code provided in the box, and you'll receive the return address along with the option to create a return label. This should allow you to send the item back without any issues.

If you encountered any problems with this process or need further assistance, please don’t hesitate to contact us directly. We’re here to help and ensure that your return is handled smoothly.

We understand how frustrating this situation has been for you, and we’re committed to resolving it. Please reach out so we can assist you further and make sure you’re not left out of pocket.

Thank you for bringing this to our attention, and we hope to turn this experience around for you.

Best regards,

Lars-Kristian
CEO

Bedømt til 1 ud af 5 stjerner

Impossible to return items. Avoid

Impossible to return items to their facility in Belguim. Customer service go out of their way not to help you navigate the issues with duties.

16. januar 2024
Uopfordret anmeldelse
Lukamachain-logo

Besvarelse fra Lukamachain

Dear,

We are truly sorry to hear about the difficulties you've experienced with your return. We want to assure you that our return process is designed to be straightforward and customer-friendly.

To clarify, returning an item is easy with Lukamachain. Simply scan the QR code provided in the box, and you'll receive the return address along with the option to create a return label. This should allow you to send the item back without any issues.

If you encountered any problems with this process or need further assistance, please don’t hesitate to contact us directly. We’re here to help and ensure that your return is handled smoothly.

We understand how frustrating this situation has been for you, and we’re committed to resolving it. Please reach out so we can assist you further and make sure you’re not left out of pocket.

Thank you for bringing this to our attention, and we hope to turn this experience around for you.

Best regards,

Lars-Kristian
CEO

Bedømt til 1 ud af 5 stjerner

äusserts unseriöses Unternehmen.

äusserts unseriöses Unternehmen.
Rücknahmeprozess bei defekter Ware sehr kompliziert.
Obwohl die Ware bereits seit über drei Wochen zurückgesendet ist wurde die Ware weder ersetzt noch der Kaufpreis erstattet.

7. februar 2024
Uopfordret anmeldelse
Lukamachain-logo

Besvarelse fra Lukamachain

Sehr geehrte/r,

Wir sind uns bewusst, dass Sie eine äußerst enttäuschende Erfahrung mit unserem Rückgabeverfahren gemacht haben, und möchten uns dafür aufrichtig entschuldigen. Es war absolut nicht unsere Absicht, Ihnen das Gefühl zu geben, dass wir nicht bereit sind, zu helfen.

Wir verstehen, dass Sie die defekten Waren bereits seit mehr als drei Wochen zurückgeschickt haben und noch immer auf einen Austausch oder eine Rückerstattung warten. Das ist sicherlich nicht der Service, den wir bieten möchten, und wir möchten gerne gemeinsam mit Ihnen nach einer Lösung suchen.

Wir sind bereit, dieses Problem so schnell wie möglich zu lösen. Bitte kontaktieren Sie uns, damit wir Ihnen helfen können, die Situation zu klären. Wir möchten alles tun, um sicherzustellen, dass Sie letztendlich mit Ihrem Einkauf und unserem Service zufrieden sind.

Nochmals Entschuldigung für die Unannehmlichkeiten, und wir hoffen, Ihnen bald weiterhelfen zu können.

Mit freundlichen Grüßen,

Lars-Kristian
CEO

Bedømt til 5 ud af 5 stjerner

Love the Quality on everything

Been ordering since early 2022 and I have to say that the products are very good quality and never had flaws. The shipping is also fast and I never had to wait very long to receive my order although I live in Germany. The one time I had to write a message to the customer support I didn’t have any problems.

7. februar 2024
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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