Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Lowell Sydney emerges with a simple belief that getting dressed should feel effortless. Not loud, not complicated, just pieces that quietly become part of your everyday life.
3,7
15 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordered sandals online and text message service was excellent. Double checked address and suggested sandal options for me as I have hammer toes and shoes always rub. Waiting for sandals to arrive and hope they are as good as the customer service.
I have only provided one star to enable a review. Product took forever to arrive and cheap quality at $79.95 plus shipping . Buckle broke the first time I put sandal on. Did not even take one step. Replacement sandal arrived fairly quickly but they sent wrong size and far too big. Now going around in circles sending photos with tape measure to prove wrong size as they won’t believe the size on the bag they sent and size isn’t marked on shoe . Totally crappy experience and waste of time and money. Now being asked to post back to Ningbo at $137 to receive refund !!!
Update now I am being gaslighted . The shoe was faulty the second replacement was wrong size. Yes I became abusive in my emails after repeated gaslighting about events. The first pair were broken and I sent you photos , the second pair you sent as replacement are the wrong size. I because abusive after endless Dearest Tracey gaslighting emails topped me over the edge.
Besvarelse fra Lowell Sydney
Hi Tracey,
We are responding to set the record straight, as this review leaves out several important facts.
When you told us the buckle had broken on your first pair, we did not question you, neither asked for any video proof which is actually a part of our policy. We still sent you a replacement pair free of charge, with free shipping, at no cost to you at all. Before dispatching it, we asked you to confirm the size and colour you wanted, and you confirmed in writing that you wanted a size 38 in brown. That is exactly what we sent. The replacement is the same size as your first pair, with identical measurements, which we have verified against our records and our packing videos. You did not raise any concern about the size of your first pair until after the free replacement had arrived.
To look into your new sizing concern, we asked for photos of both pairs together or the size labels on the packaging, which is our standard process for any sizing query. This is not a matter of disbelieving our customers. It is how we check what was sent and what was received before we decide on a solution.
The replacement pair is not faulty and is the size you asked for. But you were still asking for another pair free of charge, which is not fair. Having already covered the cost of a second pair and its shipping, we offered you a full refund under our 30-day return policy, which, as stated in our policy, requires the item to be returned to the warehouse it was dispatched from. This is not something hidden; it is set out clearly on our website and at checkout, and in the terms you accepted while placing your order with us.
We also want to note that our team received a series of abusive, threatening and offensive emails from you during this exchange. We do our best to help every customer, but we will not accept that kind of treatment of our staff.
We are confident that we did everything reasonable to resolve your concern, and we hold the full correspondence and records to support this.
Team Lowell Sydney
Drop shippers. Cheap shoes made of plastic - not quality as described, or in appearance, in the videos and pictures in the ads. They offer a full refund once they are received back to the warehouse, with tracking, at the expense of the purchaser. Of course the warehouse is in China (drop shippers) and it costs a bomb to send a tracked parcel to China. There is no guarantee that they will accept the return - they said they review it once they have received it back. They offer a partial refund if you keep them but they are still making a decent profit. Steer clear. Exactly the same product on AliExpress for $17 and they would get them cheaper, as a regular client. A dig through reviews (other than what they have posted on their own website) shows a truer picture. Even a simple Google search reflects how dodgy they are. They make it appear that the store is in Sydney but it does not exist.
They say they have warehouses all over the world but I could onIy return it to China.
I feel stupid for not checking reviews and got sucked in by their "sale ends soon, only a few in this size" and they still have that on their site, a month later. They contacted me as soon as I made the purchase to upsell - they seem so sincere in the texts but that's part of a scammer's speciality.
Most of the positive reviews are how excited people are to be getting them. A large majority of people who have received them give negative reviews. You can't leave a Google review because this is not a store that exists.
There are even a couple of Facebook profiles dedicated to complaints just for this company.
They must not have thought this through when asking for more information. If they had searched their own name in Facebook or Google, they would know exactly what people think of them. I am not the only one falling for the scam but it doesn't make me feel less stupid for spending hard earned money.
Besvarelse fra Lowell Sydney
Hi Veronica,
Thank you for your review. We take all feedback seriously, but we need to correct several points you have made.
When we asked for further information to verify your experience, the email address you provided (j********5@gmail.com) did not match any order in our system, and about reference/order # you told us directly, “I don’t have a reference number". We have searched our records and cannot confirm an order linked to this review. The only related case we could find with the same name 'Veronica' was resolved with the customer receiving a partial refund, keeping all the products and being offered free shipping on a future order, which they accepted. If that was your order, then your concern was resolved with a partial refund as agreed, with no return of products needed at all.
Our top priority is our customers' trust, and we believe in staying as transparent as we can. We have never hidden where our orders ship from. We work with a network of fulfilment hubs worldwide, and each order is dispatched from the hub that holds the size and colour ordered. During busy sale periods, this can mean an overseas warehouse. This is clearly stated in our shipping and sourcing policies, which are widely and easily available on our website and at checkout, and customers are assumed to be aware of these terms when they place an order. If an order was fulfilled from Ningbo, let's say, the return goes back to Ningbo, because items must be received and scanned back into our system at the warehouse they came from before a full refund can be issued. As we offer free delivery, return shipping is the customer’s responsibility, as our return policy states upfront. Nothing about this was hidden at all, and is clearly stated upfront to avoid any hassle for our valued customers.
We have never claimed our designs are exclusive to us. Similar styles appear on many marketplaces, which is common in online retail. Price alone does not reflect quality checks, size guidance, colour ans sizing variety, materials used, customer support or the effort we put into resolving problems, and customers are always free to buy wherever they choose. Our sales change throughout the year with each event, and the offer running today, our Black Friday sale, is not the same one that may have been running when you ordered, because this is a recent promotional event on our website which wasn't there earlier.
We are a real team working hard every day to look after our customers, and we stand by the way we operate. A large number of our customers come back to shop with us again, and many share their experiences in reviews on our website and in the comments on our social media pages, where anyone can see them for themselves. Like any business, we will occasionally have customers who are not fully satisfied, and that is exactly why we go out of our way to help whenever something goes wrong. If you are a customer and still have a concern, please contact us with your order number, and we will look into it to resolve any issues for you.
Team Lowell Sydney
Alicia who helps run lowell was so accommodating and friendly! Shoes all look fabulous and not too expensive, very affordable ! Very excited to try mine on once they come in the mail!
Lowell Sydney is a mass produced China product. The shoes are nothing like what is advertised. They are not based in Sydney they are in China. Complain and push for a refund. A store credit is offered but why would I want another pair of plastic moulded shoes.
Lowell Sydney is deceiving and a scam.
Perfect communication with address and size. Can’t wait to order again
Immediate response from the seller, good communication about the process, they even offered a further discount for a second purchase! I am looking forward to receiving my shoes 😊
I purchased a pair in Brown a couple of months ago. I love them. They are so comfortable and soft. I have just bought another 2 pairs today in Olive and Beige. I can’t wait to receive them in the post. I occasionally get heel spurs and these shoes help to prevent my spurs playing up. Would definitely recommend 🥰
Finding attractive shoes in size 34 is often a challenge, so I was thrilled to discover your range. The ordering process was easy, delivery was smooth, and the shoes fit beautifully.
You are doing a great job providing stylish options for people with very small feet.
Besvarelse fra Lowell Sydney
Dear Valued Customer,
Thank you so much for your kind words; we are so glad you loved your purchase. We hope to serve you again soon.
Thus far, ordering was very simple, info was clear on product, sizing etc, good all round. Follow up from company employee was helpful & appreciated as well. Looking forward to my delivery!
I was excited to receive my sandles,put them straight on and wore them all day,no rubbing or hurting my feet. Love them so much I have ordered another pair
Love these shoes, nice arch support, super comfortable. Will be buying another pair for this summer.
Terrible. Disgusting waste of money. Clearly not leather nor orthopedic. Drop shipping scam. Do not ever buy from them. I don't even want to leave 1 star.
Besvarelse fra Lowell Sydney
Dear Customer,
Thank you for your feedback, and we’re sorry your experience wasn’t what you hoped for. We take this seriously. We’d like to understand what went wrong and put it right, so please contact us at info@lowellsydney.com with your order number, and we’ll look into it straight away. Always here to assist.
Team Lowell Sydney
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
