Low Carb Food Co Anmeldelser 

Besvarelse fra Low Carb Food Co

21. maj 2026

Thank you so much 😊 We’re so glad you’re loving the bread and other goodies! Your support really means a lot to us, and we hope you continue enjoying plenty more low-carb favourites 💛

Besvarelse fra Low Carb Food Co

21. maj 2026

Thank you for such a thoughtful review 😊 We completely understand your comments about the pricing, and we really appreciate you recognising the difference these products can make as part of a weight loss journey.

Because our breads and baked goods are specialist low-carb products made with premium ingredients in small batches here in the UK, they do cost more to produce than standard supermarket products. We know that can be an adjustment, so it’s wonderful to hear you feel they’ve still been worthwhile and are already helping you see results 💛

We also absolutely love the image of duck eggs and toasted soldiers every morning - that’s exactly the kind of simple food joy we want people to be able to keep enjoying while staying low carb 😊 Thanks again for taking the time to leave such a lovely review.

Besvarelse fra Low Carb Food Co

21. maj 2026

Thank you for the 5-star review and for your honest feedback 😊 We’re really pleased to hear everything else went well, but we’re sorry you had such a long wait for a response to your question.

We’ve actually recently been making a lot of improvements to our customer service systems and support processes, so we’re hopeful customers will start noticing much faster and smoother communication going forward 💛

Thank you again for your support and for taking the time to leave a review - we really appreciate it.

Besvarelse fra Low Carb Food Co

21. maj 2026

Thank you for taking the time to leave feedback, and we’re very sorry for the frustration this caused.

We absolutely understand why this experience left you upset, particularly as you felt your concerns weren’t properly addressed. Subscription products should always be made clear during checkout, and if there’s any possibility the process was confusing or unclear, that’s something we take very seriously and will review internally.

Unfortunately, once an order has already been dispatched we’re often unable to stop it in transit, but we completely appreciate that this did not answer the wider concern you were raising. We’re sorry you felt unheard, as that’s never the experience we want customers to have.

We have recently been making significant improvements to our customer service processes and website experience, including reviewing areas where customers may be confused during ordering, and feedback like yours is genuinely helpful in highlighting where we need to do better.

We’re sorry we let you down on this occasion and do appreciate you bringing it to our attention.

Besvarelse fra Low Carb Food Co

21. maj 2026

Thank you so much 😊 We’re really glad you’re enjoying the low-carb options and the service too! We truly appreciate your continued support and hope we can keep helping make low-carb living that little bit easier and tastier 💛

Besvarelse fra Low Carb Food Co

21. maj 2026

Thank you so much for your lovely review and for being a long-term customer 😊 We’re really pleased to hear your partner has found our products to be some of the lowest carb options available, and that the team has been able to help with adjusting your orders when needed.

We completely understand the comments about postage too. Because we produce specialist low-carb products in smaller batches and many items are sent fresh, shipping can unfortunately be a bigger part of the overall cost than with supermarket products.

As for seeing us in Tesco - we’d love that too one day! 😊 Thank you again for your support, it genuinely means a lot to us both.

Besvarelse fra Low Carb Food Co

21. maj 2026

Thank you so much 😊 We’re really pleased to hear you found the ordering process easy and the delivery fast. We know convenience matters just as much as great low-carb products, so it’s lovely to hear that reflected in your experience 💛

Besvarelse fra Low Carb Food Co

21. maj 2026

Thank you for your lovely feedback 😊 We’re so pleased to hear you’ve found the website easy to use, the delivery quick, and the products well packed.

We completely understand the frustration when favourite breads go out of stock though. Because many of our products are made in smaller batches to keep quality high and freshness at its best, some popular items can sell through faster than expected - especially recently! We are continually working on improving stock availability and production planning so hopefully you’ll see improvements there going forward 💛

Thank you again for your support and for taking the time to leave a review.

Besvarelse fra Low Carb Food Co

21. maj 2026

We’re very sorry to hear this, and we completely understand how frustrating it must be to receive an incomplete order and then feel unable to get an update from us.

This is absolutely not the experience we want customers to have. Sometimes orders may be split or delayed due to stock issues, but that should always be clearly communicated, and we’re sorry if that didn’t happen in your case.

We’ve recently been making significant improvements to our customer service systems and response handling, as we know delays in communication have caused frustration for some customers, and feedback like yours helps highlight where we still need to improve.

Please do contact us again with your order details if the issue is still unresolved, as we would genuinely like the opportunity to put this right for you.

Besvarelse fra Low Carb Food Co

21. maj 2026

Thank you so much for the lovely review 😊 We’re really pleased to hear you’ve enjoyed the bread and rolls, and that the delivery was nice and quick too.

We put a huge amount of care into creating low-carb and keto-friendly products with quality ingredients while still making sure they taste genuinely enjoyable, so your feedback means a lot to us 💛 Thanks again for your support!

Besvarelse fra Low Carb Food Co

21. maj 2026

Thank you for such a thoughtful and detailed review 😊 We’re absolutely delighted to hear how highly you rate the bread, especially compared to other low-carb options on the market. Creating genuinely satisfying bread with larger slices, high fibre, and without relying on sugar alcohols is something we’ve worked very hard on, so feedback like this really means a lot to us.

We also really appreciate your honest comments about customer support, and we’re sorry your email went unanswered. That’s not the level of service we want to provide. We’ve recently been investing a lot of work into improving our customer service systems and response times, as we know communication is just as important as the products themselves, so we’re hopeful customers will see meaningful improvements going forward.

Thank you again for both the praise and the constructive feedback - it genuinely helps us improve 💛

Besvarelse fra Low Carb Food Co

21. maj 2026

Thank you so much for sharing this 😊 We’re really pleased to hear you’ve been enjoying the bread and that it’s been such a helpful part of managing your blood sugar after living with diabetes for so many years.

Stories like yours are exactly why we do what we do, and it genuinely means a lot to hear that our products are making a positive difference 💛 Thank you again for your support and for taking the time to leave a review 🙏

Besvarelse fra Low Carb Food Co

21. maj 2026

Thank you so much for the lovely review 😊 We’re really pleased to hear the delivery was quick, everything arrived well packaged, and most importantly that you’re enjoying the bread without the blood glucose spikes.

That’s exactly what we aim for - creating genuinely enjoyable bread that fits better into low-carb lifestyles and blood sugar management 💛 We really appreciate your support!

Besvarelse fra Low Carb Food Co

21. maj 2026

Thank you so much for such a lovely and detailed review 💛 We’re absolutely delighted to hear how much you’re enjoying both the bread and the pizza bases - and we agree, they make such an easy quick meal 😊

It’s wonderful to hear the products, packaging, and delivery have all been working well for you, and we especially love hearing that you keep the freezer stocked so you always have low-carb favourites on hand. The 700g seeded bloomer and thick sliced loaf have become real favourites for a lot of customers!

Knowing our products are helping make your low-carb lifestyle easier and more sustainable genuinely means a lot to us. Thank you again for your support and for taking the time to leave such thoughtful feedback.

Besvarelse fra Low Carb Food Co

21. maj 2026

Thank you so much for the lovely review 😊 We’re really pleased to hear you’re enjoying the bread - especially the soft texture and lack of that “strange aftertaste” that can sometimes happen with low-carb products.

You’re absolutely right about freezing too. Because the breads are made without many of the preservatives found in supermarket loaves, freezing is often the best way to keep them at their best - and we’re so glad to hear they defrost beautifully for you 💛

Thanks again for taking the time to leave such helpful feedback!

Besvarelse fra Low Carb Food Co

21. maj 2026

Thank you for taking the time to leave such honest feedback, and we’re very sorry to hear how disappointed you were with the meals you tried.

We especially understand your frustration after feeling hopeful that the products might make managing a low-carb diet easier for you as a diabetic. That makes it even more disappointing when the products don’t meet expectations, particularly around portion size and flavour.

Taste is always very personal, of course, but we’re genuinely sorry to hear that some of the meals felt bland or inedible to you. Your comments about the sauces and portion sizes are valuable feedback and will be passed on to the team for review.

Our goal is always to create products that help make low-carb living easier and more enjoyable, so we’re sorry we missed the mark for you on this occasion. We do appreciate you giving us a try and taking the time to share your experience.

Besvarelse fra Low Carb Food Co

21. maj 2026

Thank you so much for the lovely review 😊 We’re really pleased you decided to give the mixed box a try, and even more pleased that it exceeded your expectations!

Low-carb bread can be very hit and miss, so hearing that you found the texture soft and the taste among the best you’ve had in a while genuinely means a lot to us 💛 We’re delighted you’ve already come back for more and hope you continue enjoying everything you try.

Besvarelse fra Low Carb Food Co

21. maj 2026

Thank you so much for the lovely review and recommendation 😊 We’re really pleased to hear you found the website easy to use and that you’re enjoying the products.

We completely understand your comments about pricing too. Because our products are specialist low-carb foods made with premium ingredients in smaller batches, they can cost more than standard foods, but it’s wonderful to hear you feel the quality makes them worthwhile compared to other options out there 💛

Thank you again for your support - and for the recommendation 👍

Besvarelse fra Low Carb Food Co

21. maj 2026

We’re very sorry to hear about your experience, and we completely understand why you were frustrated.

If our website and social media messaging created the expectation that orders placed after a certain date would be dispatched after Christmas, then we can appreciate how confusing and inconvenient it must have been for your order to arrive earlier than expected, especially with limited freezer space over the holiday period. We’re also sorry that you felt your concerns were not handled with the level of understanding and communication you deserved.

Regarding the bread arriving wet, our products are dispatched frozen to help maintain freshness during transit, which can occasionally lead to condensation inside the packaging as temperatures change. However, we understand this may not have been what you expected and appreciate you raising it.

We also sincerely apologise for the delay in responding to your follow-up email. We know delayed communication only adds to customer frustration. We have recently been making substantial improvements to our customer service systems and processes, particularly around response times and issue handling, because we recognise this has not always met the standard we want to provide.

Thank you for taking the time to leave detailed feedback. While we’re sorry we let you down on this occasion, feedback like yours is important in helping us improve.

Besvarelse fra Low Carb Food Co

21. maj 2026

We’re very sorry to hear about your experience, especially as a first-time customer. We completely understand how disappointing and frustrating this must have been.

From what you’ve described, it sounds like there was both a delivery delay and a breakdown in communication afterwards, and we sincerely apologise for that. We know that when customers are ordering fresh food products, especially temperature-sensitive items, delays naturally cause concern.

For reassurance, our products are packed to travel safely within the courier network, but we absolutely understand why you would lose confidence after several days without delivery updates or responses from us.

We’re also very sorry that your emails and voicemail were not responded to. That’s not the level of customer care we aim to provide. We have since been making substantial improvements to our customer service systems and response handling because we recognise that communication delays have caused frustration for some customers.

Thank you for taking the time to leave feedback. While we’re sorry we made such a poor first impression, we do genuinely appreciate you bringing these issues to our attention.