Low Carb Food Co Anmeldelser 

550
TrustScore 4 ud af 5

4,1

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

bread is normally very good but i do think if you say order by today you should not have to wait until the day after is supposed to be delivered, so my last bread order had to be thrown away as it sat... Se mere

Bedømt til 5 ud af 5 stjerner

Easy to order and speedy delivery - combine that with low-carb, high-quality pizza crusts and I'm in! Have already ordered my second batch.

Bedømt til 5 ud af 5 stjerner

Highly recommended from my grateful family. I’ve bought quite a few low-carb bread box selections from Low Carb Food Co for myself and as ‘special presents’ for family. They are either trying hard t... Se mere

Bedømt til 1 ud af 5 stjerner

I ordered some goods a month ago and they never arrived. They don't respond to emails or issue a refund. I shall have to go through the fraud department of the bank and report them to trading standar... Se mere

Virksomhedsoplysninger

  1. Fødevareleverandør
  2. Udbringning af dagligvarer
  3. Helsekostforretning
  4. Butik med naturlige fødevarer

Skrevet af virksomheden

Making it easier to live a low-carb lifestyle.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

550 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 46 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,1

Alle anmeldelser

(550)

75 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

I wasn’t sure at first

I wasn’t sure at first, so I ordered the box of different bread and I was presently surprised texture nice and soft . taste was very nice the best low carb bread I’ve tasted in awhile so I’ve ordered more now

28. januar 2026
Low Carb Food Co-logo

Besvarelse fra Low Carb Food Co

Thank you so much for the lovely review 😊 We’re really pleased you decided to give the mixed box a try, and even more pleased that it exceeded your expectations!

Low-carb bread can be very hit and miss, so hearing that you found the texture soft and the taste among the best you’ve had in a while genuinely means a lot to us 💛 We’re delighted you’ve already come back for more and hope you continue enjoying everything you try.

Bedømt til 5 ud af 5 stjerner

Satisfied Customer

Very easy yo use their Website - products are excellent - bit pricey but I think worth the money compared to other Low Carb sites. Definitely recommend 👍

28. januar 2026
Low Carb Food Co-logo

Besvarelse fra Low Carb Food Co

Thank you so much for the lovely review and recommendation 😊 We’re really pleased to hear you found the website easy to use and that you’re enjoying the products.

We completely understand your comments about pricing too. Because our products are specialist low-carb foods made with premium ingredients in smaller batches, they can cost more than standard foods, but it’s wonderful to hear you feel the quality makes them worthwhile compared to other options out there 💛

Thank you again for your support - and for the recommendation 👍

Bedømt til 1 ud af 5 stjerner

Terrible service - Avoid!

I ordered on 21 Dec after their website & insta account had both stated orders after 19/12 will be dispatched after xmas. Instead, the fispatched immediately, and goods arrived before xmas when I had no room in the freezer to store. I contacted them ... no apology at all & they said I didn't request dispatch after xmas (moot point given their own statements abput delivery times). I replied stating this and asking for a 50% refund to cover wastage. More than 2 weeks later, I haven't had a reply. Very bad!

Also, the bread was wet when it arrived (box was dry) and appeared to have been packed when frozen.

21. december 2025
Uopfordret anmeldelse
Low Carb Food Co-logo

Besvarelse fra Low Carb Food Co

We’re very sorry to hear about your experience, and we completely understand why you were frustrated.

If our website and social media messaging created the expectation that orders placed after a certain date would be dispatched after Christmas, then we can appreciate how confusing and inconvenient it must have been for your order to arrive earlier than expected, especially with limited freezer space over the holiday period. We’re also sorry that you felt your concerns were not handled with the level of understanding and communication you deserved.

Regarding the bread arriving wet, our products are dispatched frozen to help maintain freshness during transit, which can occasionally lead to condensation inside the packaging as temperatures change. However, we understand this may not have been what you expected and appreciate you raising it.

We also sincerely apologise for the delay in responding to your follow-up email. We know delayed communication only adds to customer frustration. We have recently been making substantial improvements to our customer service systems and processes, particularly around response times and issue handling, because we recognise this has not always met the standard we want to provide.

Thank you for taking the time to leave detailed feedback. While we’re sorry we let you down on this occasion, feedback like yours is important in helping us improve.

Bedømt til 1 ud af 5 stjerner

Avoid!

My first time ordering and I left it to the end of the week thinking dispatch would be monday. I emailed friday to check when dispatch would be thinking monday (as mentioned on website) but was told dispatch is Friday and will arrive with me saturday. It never arrived saturday or monday or Tuesday! I emailed and got no reply, I found a number in there Facebook page and left a message with my name/number to call me back and no q bothered. Really bad impression for my 1st order and wont be ordering again. God knows how the products have been stored for 5 days/nights in a warehouse or van in whatever temperature.. ill not be taking it now should it arrive!

15. januar 2026
Uopfordret anmeldelse
Low Carb Food Co-logo

Besvarelse fra Low Carb Food Co

We’re very sorry to hear about your experience, especially as a first-time customer. We completely understand how disappointing and frustrating this must have been.

From what you’ve described, it sounds like there was both a delivery delay and a breakdown in communication afterwards, and we sincerely apologise for that. We know that when customers are ordering fresh food products, especially temperature-sensitive items, delays naturally cause concern.

For reassurance, our products are packed to travel safely within the courier network, but we absolutely understand why you would lose confidence after several days without delivery updates or responses from us.

We’re also very sorry that your emails and voicemail were not responded to. That’s not the level of customer care we aim to provide. We have since been making substantial improvements to our customer service systems and response handling because we recognise that communication delays have caused frustration for some customers.

Thank you for taking the time to leave feedback. While we’re sorry we made such a poor first impression, we do genuinely appreciate you bringing these issues to our attention.

Bedømt til 4 ud af 5 stjerner

Zero Customer Service

I've been a customer for around 7 months. I've had a couple of occasions where the bread has arrived a little squashed.

However, over Xmas I received my standard order of six, supposedly large, loaves of bread. However, they were either very squashed or a bad batch. They were all around 8cm tall. A normal loaf is double that.

I sent an email. I then sent an enquiry from their webpage. No response other than an automated reply. Then I noticed that there is no phone number under contacts on their website. A phone number that I found on Google just doesn't connect.

So, if you want to take the risk of paying a lot of money and getting a substandard product and then being completely ignored when you try to report the issue, then go ahead and purchase from this company.

I've cancelled my subscription and won't be reactivating it until I get some customer service.

Edit: I did finally receive a callback. They had some temporary staff in over Xmas and substandard product had got past their normal checks.

The order was resent and there has been no repeat of the issue since.

30. december 2025
Uopfordret anmeldelse
Low Carb Food Co-logo

Besvarelse fra Low Carb Food Co

We’re very sorry to read this, especially as a longer-term customer who had been ordering regularly for several months before this experience.

From what you’ve described, it sounds like the loaves you received were clearly not up to the standard you should expect from us, and we completely understand your frustration at then struggling to get a response when trying to raise the issue. We sincerely apologise for both the product quality problem and the lack of communication afterwards.

While occasional squashing can sometimes happen in transit, loaves being significantly undersized or compressed is obviously not acceptable, and we appreciate you taking the time to report it properly through multiple channels.

You are also absolutely right that customer support needs to be accessible and responsive. We know that during that period our communication and response handling fell below the standards customers deserved, and we have since been investing heavily in improving our customer service systems, staffing, and processes to address exactly these kinds of issues.

We’re genuinely sorry we let you down on this occasion, particularly after you had supported us for several months beforehand, and we do appreciate the honest feedback.

Bedømt til 3 ud af 5 stjerner

Bread, snacks and meal

Buying from Low Carb Food was easy and the products came quickly. The snacks were particularly tasty and lovely but have not had chance to try the meal yet - it's in the freezer so can't rate that. Unfortunately the bread rolls were not very nice - that has been my experience of other low carb bread too. I think I will have to make my own,

2. januar 2026
Low Carb Food Co-logo

Besvarelse fra Low Carb Food Co

Thank you for taking the time to leave such balanced feedback 😊 We’re really pleased to hear the ordering process was easy, delivery was quick, and that you enjoyed the snacks so much.

We’re sorry to hear the bread rolls weren’t to your taste though. Low-carb bread can definitely be one of the trickiest products to get right, and we know preferences vary hugely depending on what people are used to from traditional bread products. We do appreciate the honesty, especially as you mentioned you’ve found similar issues with other low-carb breads too.

Hopefully you’ll enjoy the meal when you get around to trying it, and thank you again for giving us a try and sharing your experience 💛

Bedømt til 5 ud af 5 stjerner

Type 2 diabetic bread savior

Tried loads of alternative breads since diagnosis,non were acceptable until I found you. No blood sugar spikes. I can even squeeze 1/2 tsp of Branston pickle on my cheese roll for lunch. Heaven 😄

26. november 2025
Bedømt til 5 ud af 5 stjerner

The best low carb bread I have tasted

The best low carb bread I have tasted. Put an order in just to try this company out. Within a few days of receiving my initial order I then put a bulk order in and signed up to the subscribe & save service. Both orders reached me within 24 hours via Royal Mail. They don't use those nasty sweeteners, seed oils or gums which is great. The bread is Keto friendly and High in protein and fibre making it ideal for me to manage blood sugars. This company comes highly recommended, great service, great bread and fast shipping.

24. november 2025
Bedømt til 5 ud af 5 stjerner

Fast delivery

Fast delivery, well packaged. Love these low carb products.Nice to have normal sized slices in the 700g loaf. The rolls are great and good ingredients

24. november 2025
Bedømt til 1 ud af 5 stjerner

Their bread and baked goods are…dangerously over loaded with sodium

Their bread and baked goods are absolutely loaded with sodium and should have a warning label as they could make some people very ill indeed. The amount of salt exceeds the limit for very high. So if you have blood pressure issues, kidney issues, heart problems etc I would avoid this company. They were very dismissive when i pointed out the saltiness. They have no right to claim their products are healthy as they are clearly not and they should put a red traffic light on their products with a warning label. Their rolls and baguettes are simply the bread in a different shape - a soft crust baguette? Their products taste like brine. Bread is a staple and not something to load masses of sodium into.

23. oktober 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Loaf intact and arrived safely

Loaf was intact and without holes. Packaged safely to prevent a delicate item from transportation damage. Arrived speedily. Apart from the (universal) Keto HUGE cost, Alls well with this order. Many Thanks*

29. september 2025

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