I’ve upped the rating because finally I have gotten a refund & resolution! After all the contact emails &reviews I’m done complaining about the lack of response. This time the reply I received from S... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My original order of Omega 3 was weeks late in coming, but it finally arrived last week. I was totally surprised just a week later when I received a SECOND bag of Omega 3 by auto shipment. I now h... Se mere
The only supplement I need. I’ve been taking Complement daily for over 7 years. The brand and people are fantastic and the product is legit. As an athlete or as a person simply looking out for their h... Se mere
I received excellent help in straightening out my subscription order which somehow got put in twice for my Complement Essentials. I also received help in cancelling a subscription that was not working... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
3,8
God
78 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Compliment is vital to good health!
Compliment is vital to good health!
The product and team are supper great. Even my Dr’s approve of Compliment for optimal health!!
8. oktober 2026
Great customer service!!!!
Great customer service!!!!
Vitamins are something I depend on everyday to know I'm helping my body, love the unflavorde protein also!!!!!
8. oktober 2026
First time trying it it was easy and I…
First time trying it it was easy and I can go back to being vegan and still get my protein. I was wondering if it could be mixed and frozen like a dessert
14. oktober 2026
Besvarelse fra Lovecomplement
Hi Diane,
Thank you so much for your feedback! I'm delighted to hear that trying Complement Protein was easy and that it’s helping you maintain your vegan lifestyle. Regarding your question about mixing and freezing it like a dessert, many have experimented with that idea and found it makes a creative frozen treat. You might need to tweak the recipe slightly to achieve the perfect texture, but it's definitely worth a try! 😊
If you experiment in the kitchen, I’d love to hear how it turns out. Don't hesitate to reach out if you have any more questions. Cheers,
Best Regards,
Gem
I love the company not jjst because is…
I love the company not jjst because is a 100% vegan but because the products are great the only thing is that I’ve had few issues with shipping and missing order couple of times now they resolved the problems quick is just the waste of time going thru emails to send proof.
3. oktober 2026
Besvarelse fra Lovecomplement
Hello Carol,
Thank you for sharing this thoughtful feedback. We're so glad you value Complement's vegan products, and I'm sorry that recurring shipping issues have cost you extra time, even when they were resolved. I'm passing this feedback to the team so they're aware of the frustration caused by having to provide proof repeatedly.
Love the products!
4. oktober 2026
Besvarelse fra Lovecomplement
Hello Ann,
Thank you so much for your kind words! It truly makes our day to hear that you love the products—we really appreciate your support and feedback. If there's ever anything you need or any questions you have about our offerings, please don't hesitate to reach out.
Best Regards,
Gem
This supplement is expensive
This supplement is expensive. I'm willing to pay the extra money because of the promise of third-party testing. Unfortunately, about half of the orders I receive do not have the third-party testing results at the time they ship the product. I have to fight with customer support for days or weeks to get a hold of the results. They are unfailingly polite, but pretty clueless.
3. oktober 2026
Besvarelse fra Lovecomplement
Hello Eugene,
We're so sorry to hear about this experience. Your feedback is greatly appreciated and will help us and our team be better in the future. We understand why consistent access to third-party testing results matters, especially when you're paying more for that transparency. I'm connecting you with the team so they can review this recurring issue.
⭐ 1 StarExtremely Disappointing Customer Service and Order Fulfillment
⭐ 1 Star – Extremely Disappointing Customer Service and Order Fulfillment
I have never experienced such a frustrating and unnecessarily complicated customer service process.
I placed multiple orders with Complement and experienced repeated shipping delays, backordered products, and charges for merchandise that had not been delivered. I was left trying to figure out which orders had shipped, which products were missing, and which refunds had actually been processed.
What made this experience particularly unacceptable was the customer service. After more than 50 emails, I repeatedly received vague, contradictory, and incomplete responses. I asked numerous times to have my concerns escalated to a manager or supervisor, yet not once did management step in or contact me.
Even obtaining refunds for delayed, undelivered, or disputed orders became an exhausting process. I had to repeatedly explain the same issues, provide documentation, track shipments myself, and reconcile my credit card transactions just to determine what I was owed.
Although my refunds were eventually processed, it should never have required this level of persistence to resolve straightforward order and billing problems.
A company can have shipping problems. What matters is how it handles them. Unfortunately, Complement demonstrated a serious lack of accountability, communication, and customer care.
After 50+ emails and repeated unanswered requests for management intervention, I have completely lost confidence in this company. I would not recommend ordering directly from Complement based on my experience.
3. oktober 2026
Besvarelse fra Lovecomplement
Hello Elaine,
We're so sorry to hear about this experience. Your feedback is greatly appreciated and will help us and our team be better in the future!
It’s a great vitamin resource and so…
It’s a great vitamin resource and so good that even though after 18 years being Vegan I recently changed to a Mediterranean Diet still including much loved vegan recipes…. I like what this vitamin provides.
My only problem is that I wish I had more of a heads up about when Complement is going to ship.
2. oktober 2026
Besvarelse fra Lovecomplement
Hi Sara,
Thank you for sharing that — and especially for the context about your shift from 18 years vegan to a Mediterranean Diet while still keeping your favorite vegan recipes. I'm really glad Complement Essential still feels like a strong fit for you, and I completely get the shipping heads-up piece. Knowing when an order is about to go out makes it much easier to plan. 🙂
I can see your active Complement Essential subscription is currently set to renew on December 1, 2026. If you ever want to check timing, skip, or make changes before the next order, you can log into your account here: <a href="https://lovecomplement.com/account/login" target="_blank">link</a>. We really appreciate the feedback, Sara — it's helpful and heard. Kai
great protein powders...
3. oktober 2026
Besvarelse fra Lovecomplement
Hi Janis,
Thank you so much for your kind words! We're thrilled to hear you're enjoying our protein powders and we truly appreciate your support. Your feedback inspires us to keep delivering the best for our customers 😊.
Best Regards,
Gem
Didn't get my full order
I ordered the For Her Essential system and for the second time, did not receive my full order. I only received the Essential, not the For Her. I am currently out of both and now have to wait even longer to take them because otherwise my subscription timing will be off. However, customer service is extremely responsive and quick to remedy any issues. I've always received amazing customer service and I trust their products 100%.
8. oktober 2026
Besvarelse fra Lovecomplement
Hello Dana,
I'm so sorry this happened again, especially while you're out of both parts of your ForHer Essential System. I checked your most recent order, #495242938, and it shows as delivered today, October 16, but your message indicates the ForHer portion was missing. I'm connecting you with the team so they can review the shipment and next steps.
great service,great clean…
great service,great clean product,pretty quick delivery to canada
2. oktober 2026
Besvarelse fra Lovecomplement
Hello,
Thank you so much for your kind words! We're delighted to hear you enjoyed the fast delivery and that you found our product super clean. Your support means a lot to us, and we're here any time you need us.
You're welcome, and cheers to you too!
Best Regards,
Gem
the perfect protein power
The unflavored protein power is perfect. I use it everywhere.
2. oktober 2026
Besvarelse fra Lovecomplement
Hi Pamela,
I checked your account, and there isn't an active Daily Greens subscription to cancel. That subscription was already canceled on October 1, 2026, so no future Daily Greens orders are scheduled. I also saw your note about loving the Unflavored Complement Protein — I'm glad that one's working so well for you 😊
If you meant a different active subscription going forward, I can help with that too. Right now, the active subscriptions I see are Complement Protein and Complement Essential, so just let me know which one you want to stop and I'll guide you from there.
Unhappy
I received an extremely short heads up regarding this subscription order. I was unable to do through my a count. Tried snd email snd a phone call. Phone calls are rately ever returned, so that was a waste of time, as this one wasn’t either.
9. oktober 2026
Besvarelse fra Lovecomplement
Hello Kathy,
We're so sorry to hear about this experience. Your feedback is greatly appreciated and will help us and our team be better in the future! I'm also passing this along to the team so they can review the difficulty you had managing the subscription and reaching us.
Long time complement customer…
I'm a long time complement customer because they offer a great quality product and support it will an equally great customer service.
2. oktober 2026
Besvarelse fra Lovecomplement
Hello Mario,
Thank you so much for your kind words and for being such a dedicated member of the Complement family. It's always a pleasure to hear that our commitment to quality products and excellent customer service resonates with our customers like you. Your support truly encourages us to keep up the great work! 😊
Cheers and heartfelt thanks once again for your loyalty. Please feel free to reach out anytime if you need any assistance, and have a wonderful day!
Best Regards,
Gem
Excellent customer service.
This company has excellent customer service and has gone above and beyond to help me with an issue I had when the subscription product I have was accidentally sent to the wrong address when I moved.
2. oktober 2026
Besvarelse fra Lovecomplement
You're welcome, Jill!
Besvarelse fra Lovecomplement
you're welcome
It's the Real Deal!
At first, I wasn't sure about Complement as I was unfamiliar with Amla berries. After doing a lot of research and gaining knowledge about the berries and their abilities to help improve one's health, I bought some and used it as the directions stated. I honestly could tell a difference. I now buy Complement protein, creatine and their Essential vitamins/minerals. They also provide webinars that are informative and not begging for the viewer to purchase products. Complement is fantastic!
8. oktober 2026
Besvarelse fra Lovecomplement
Hi Marcene,
Thank you so much for sharing your journey with Complement! We're truly delighted to hear that after doing your research on Amla berries you noticed a positive difference and felt confident enough to try our products. It sounds like Complement Protein, your creatine, and Complement Essential have made a great impact on your wellness routine. We're also glad you enjoy our informative webinars – it's important to us to provide genuine insights without any hard selling.
Cheers for the kind words and for being a part of our community. We're always here to support your wellness goals and provide you with quality products and educational content. If you ever have any more feedback or questions, please feel free to reach out. Have a fantastic day! 😊
Best Regards,
Gem
I asked for an immediate delivery and…
I asked for an immediate delivery and it arrived in 2 days. You can’t get better than that! Thank you!
8. oktober 2026
Besvarelse fra Lovecomplement
Hello Deborah,
You're very welcome! I'm so glad your delivery arrived quickly. 😊
I had a question about the charges and…
I had a question about the charges and received quick and clarifying information. Very appreciative.
6. oktober 2026
Besvarelse fra Lovecomplement
Hello Lynne, thank you for your kind words! I'm delighted to hear that the information provided about the charges was quick and clear, and that it addressed your question. It’s always our goal to ensure you feel confident and informed every step of the way. 🙂
You're welcome! If you have any more questions or need further assistance, feel free to reach out. Cheers,
Gem
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.