LoungeKey Anmeldelser 241

As stated previously, not to have lounge access in Heathrow Terminal 2 is pathetic. Couldn’t recommend this to anyone.

Useless LoungeKey "Benefit" at Atlanta Airport

I usually don't write reviews, but my experience with LoungeKey was so appalling that I had to share it. I got LoungeKey access for free with my Obsidian Visa card, and I was initially excited to use it during my travels. However, my experience at Atlanta airport was nothing short of disastrous.

First off, there was no lounge available, but the app informed me that I would get a $28 food discount ($48 with a guest) at Samuel Adams Brew House. My guest and I decided to enjoy some food and drinks there. But when it was time to pay, the attendant told us that their machine didn't recognize my card. We tried everything - the app's QR code, manually entering the card number, and even the membership number. Nothing worked.

Our flight was about to leave, so I had no choice but to pay for everything myself. I thought I'd be able to resolve the issue with LoungeKey customer service after my trip. I had receipts and photos as proof, but to my surprise, they were entirely unhelpful. They claimed I should have called them at the time, waited on hold, and then somehow gotten the attendant to resolve the issue by talking to the customer service agent. This is utterly ridiculous.

LoungeKey did not apologize or offer any assistance. I am disgusted by their complete lack of care and responsibility. I will not recommend anyone to get a card based on LoungeKey membership. If you want a card with real travel benefits, consider the Amex Platinum, which offers far superior lounge access and customer service.

Edit: Pathetic response from the team, nothing but expected from a company like this.

The fact they monitor the reviews here so quickly means they're well aware of how many 1 star reviews they get. Maybe fix the service instead of giving pathetic excuses on trustpilot.

Travelling to Istanbul, Loungekey really came in handy at the Doha airport for our long layover so i trusted the company and app.

On our return, I booked an airport tranfer vehicle using the loungekey app. loungekey then sent an email using a CollinsGroup_loungekey email address.
The voucher had all the necessary details and the fact that I booked and paid extra for a vehicle that could carry up to 20 pieces of luggage as we were a group of 8 and the other vehicles sizes would not have sufficed.

On the day of pick-up, the driver shows up with a vehicle that is definetly not the size that i have booked and our luggage is unable to fit. The driver insists that it would fit if we stored luggage where we are meant to sit which was also nwver going to be enough space.
I contacted the company thay Loungekey were using and they informed me that the booking that they received from Loungekey did not specify the size of vehicle and just that there were 8 passengers.

I then asked for a refund as there was no bigger vehicle available (which i had already paid for). They informed me that k would have to sort a refund out with Loungekey.

The came the massive task of trying and failing multiple times to find a course of communication with them. The email address used to send me my voucher does not allow me to reply, the voucher has no contact details whatsoever, the loungekey app does not have any email address that i can contact.
I went to 'manage my booking' and i get taken to a 'cartrawler' website where I chat to a bot. The bot asks me to explain what happened but does not allow me to type anything so the complaint nevee goes through.

I am absolutely appalled that Visa/mastercard would allow their trusted customers this type of unprofessional and unreliable service.

I lool forward to hearing from someone at Loungekey regarding my refund.

When a lounge exists, and they are few per airport, usually they are full and the client needs to wait on a queue (outstanding service!). Sometimes lounge employees enjoy themselves making the clientes move from lounge to lounge, like today (I believe they use this strategy to keep the customer busy and happy). Then you can only use the lounge 3hr before departure, which means that the cliente can only use 1:30 since boarding for international flights require traveler to be at the gate early. The whole lounge concept relays on resting and work while traveling…is not just about drinking/food. LoungeKey got it wrong.

I don’t recommend this LoungeKey to anyone. It’s mystery why Visa/Mastercard have their name associated to such low quality service. The first thing I’ll do tomorrow is to cancel my Credit card that costs me 250dollars/year (I get the same using a free one)

Ps: don’t call help line, they will just agree with you about the bad quality service and recommend to you to give up if you don’t like.

I've never gotten this to work in any airport I've been

There is a distinct lack of lounges at Heathrow. This has occurred over the last few years because of a cancellation of contract with plaza. As a UK resident I use Heathrow regularly and at such a major airport I would expect lounge access at every terminal. When will this happen?

The whole Loungekey operation is a joke and misrepresents its supposed services. The lounges rarely allow access as they are so often full. It is actually tiring.This product is sold to me via my bank and I pay for it via the substantial annual fee. Enough is enough, I have written to the CEO of HSBC demanding a partial refund of my annual fee and compensation for my wasted time dealing with this cowboy outfit.

Completely pointless benefit without the ability to prebook. I've been turned away in London, Bristol, Glasgow and Edinburgh.

Absolute worthless service. If your credit card provider or your Bank offer you Loungekey as an addon service please tell them to get their act together. This is close to be a scam. Lounges in the airport are always crowded, poor service, less facilities and the worst thing is the app that is almost impossible to access because they update it frequently with always new logon requirements.

Terrible service always full, can’t use the app to book, wants to update my account but uk not listed in their countries so cannot complete account.
Always, always a problem with this company.

WOW they do not tell you at the lounge that you are charged $32 USD per guest. That price is actually good for what you get but given our flight was boarding within the hour, I would not have used the services. Should have checked the reviews here first but did not think for a moment it would be this bad.

The last 9 times I’ve tried to use my LoungeKey pass at Manchester weather that be in any terminal, I’ve been turned away because the lounges were full of people who were able to pre-book. On the past 10 occasions I’ve been able to access once at Manchester. I’m so fed up with the embarrassment of being turned away. Little to no point in having this benefit without being able to prebook. Anywhere else in the world from Spain as far as Thailand I never have an issue. Manchester is on another level. Every time I’m turned away I can blatantly see empty seating with no pre-booked reservations as is always the case when a table and seats are pre-booked. It feels like the desk hostess has 100% decision making on whether to grant you entry or not as is mostly the case. I’ve even tested this theory with my mother. Allowed her to approach for entry moments after I was turned away and you guessed it…. She was granted entry. Please explain ?

My opinion is that a loungekey pass is worthless, at least in my experience. We were turned away from what looked to me like an empty Aspire Lounge in Bristol Airport. Do NOT rely on these passes if you want a stress free journey, and I would ask Loungekey staff to not bother with your cut and paste response, thank you, just make it clearer in your marketing that entry to lounges is not guaranteed (I would say not likely) based on my experience.

All loungekey cards rejected at Heathrow T3 Aspire and No 1 lounges today because of software fault. No backup way of gaining entry so had to go to Cafe Nero and pay. Not satisfactory.

Visited the Sala Monteverdi lounge at MXP and even though I have unlimited free access to lounges, I was charged for the visit. A couple of days later after contacting my card provider I found out I was charged for bringing a guest, even though I was alone. So I have contacted the customer service directly and no reply for two weeks, which is interesting because the automatic reply says "We are open all day every day so we usually reply within 24 hours or less", and the company is active answering the comments here as well. I wonder why my complaint wasn't looked at yet.

Front desk swipes card to confirm is valid. Little does the unsuspecting customer know a charge is being taken. This is outrageous, no price given no confirmation of charges. Only way I know about it is seeing on CC bill a few days later. How do they get away with this?

Just been turned away from every lounge in T2 Manchester airport… lots of empty tables but told they were expecting a rush so denied us access. Tried a couple of weeks ago at LHR and again declined due to being full. Will not try using it again!

The website is painfully slow, the form does not work, no e-mail support, no customer service, app not usable ...

Update: Deleted App, recovered Account, installed app, entered account details, now I can use the app again. 3 Stars for me for finding this out.

Half the time it doesn't work and I spend half an hour calling customer service to get access.

Edit: I called with them for almost an hour. They ended up saying "all looks good on our end, can't help any further". Which is useless to someone standing at the checking desk...

The last three times I’ve tried to use my LoungeKey pass at Manchester, I’ve been turned away because the lounges were full of people who were able to pre-book. I’ve actually given up trying to use it, fed up with the embarrassment of being turned away. Little to no point in having this benefit without being able to prebook