LoungeKey Anmeldelser 241

At almost every lounge you hear sorry it's full. Please stop offering your membership to pepole. It's not worth it.

Not worth it at all.
No value card poor network and poor customer service. Worthless!!!

Horrible experience with LoungeKey. I have been getting turned down with my infinite Visa card - what an embarrassment and a shame for LoungeKey which used to be great. Lounges seem to be able to just say no availability and yet if I pay there is. What a joke

Tried to reserve at YOW, my Mastercard had to be updated, which I did no problem and hit the SENT key. Nope, would not take my info. "Try later" , I did and I did and I did. Mastercard told me my credit card is just fine. ....so I called their LoungeKey Canadian number. It rings and rings and rings...Tried the tel number several times. Checked the number.Just rings and rings. Hello, is anyone home?
Here is the big kicker for all of you members;
When I entered my MasterCard info and LoungeKey asked me to "try again and resend"...they charged me 1.32 CDN each time, that I found out an hour later after calling MasterCard. What???? LoungeKey asked me to resend the info! Which I did, but charged me, 7 times for each time I tried to update my account.
Dear God, how cheap can a company be.
Beware folks, they even charge you $1.32 to update your Password.
I have disputed these charges with MasterCard. No warning about the charges by the way.
I am with DragonPass.com now, thank goodness.
Update: you asked me to reply to your answer....how??? I cannot find a way to reply. Plus, if LoungeKey needed my account update with my MasterCard, how the heck did they manage to charge me 7 times on my MasterCard???

Nothing works, not even the registration. Lousy customer service. I think this is just a scam.

Same as all the other reviews. Get this "perk" as part of my HSBC premier account and I have never been able to access the lounge as they are full. Even today trying to pre book 6 months in advance and there is no availability although there is if I book directly.
Will be closing my HSBC account at the end of this period as gives me no perks

Zero if i could. 4 turned up this morning and declined access to lounge. Told not booked but no facility to book. I have another 4 passes that will probably end up the same. Loungekey wont refund for a service they cannot provide. No terms and conditions to say. Do not waste money and i want my money back!!!!!!
UPDATE
loungekey requested my contact information saying they wanted discuss. Still waitkng in that call. Im still £160 out of pocket and really wishing i would have booked direct for the last lot as cannot prebook. I will have to book direct for my next 2 trips costing even more. Loungekey = utter shambles.
Update 2.
Still no contact from Loungekey. I have tried to book a lounge at the airport directly but no spaces left. Dissapointed daughter as travelling for her 21st. Summary. No spaces left for direct booking. (I had arranged loungkey back in May!!!) No chance of using loungekey pass as you will be turned away. Still out of pocket and contact from loungekey. Glad I'm not holding my breath.

For all UK AIRPORTS.
Just think twice. They have to book before and never has vacancy.
So many times you can't go inside.
Just in UK Is like this. Worth place on earth!!!!

What a waste of time loungekey is no access to lounges as first class and business only .offered twenty minutes no point will be contacting bank to cancel the money i pay for this service. Thanks loungekey. Hope this helps other users wasting there money.

Although I have registered well in advance, the machine at the registration desk in lounges denies my access. I have the welcome email etc from lounge key but their system is a mess. Not the first time this happened.

One more time lounge key is uselees (LGW 15/06). Waste of time to even bother checking the lounges who are consistently unavailable to lounge key members .

No point paying the extra for a 'premium' HSBC credit card, will cancel next year

As others have said, have as a so called 'benefit' of my HSBC premier card.
Never used to have any trouble using lounges in walk up. Last couple of years it's been utterly pointless.
The others are right you can't register online to book ahead, the website doesn't work, they never reply to enquiries.
Manchester and East Midlands multiple terminals multiple times a year constantly turned away due to lack of space.
Just had someone with an attitude in Manchester T3 tell me they don't accept loungekey whilst sat next to a sign with the logo on...!
It's actually more hassle trying to use this 'perk' than it's worth. Will be moving credit cards shortly

## loungekeys response fails to recognise that as others have said it's not possible to use the benefit when booking ahead with the lounge as theres no way to register the card /benefit for them so you end up paying full price. Utter clowns

Several years ago we switched our HSBC Credit Card to Premiere for several of their benefits one of which was Lounge Key. HSBC and Lounge Key don’t have their act together; we cannot establish a lounge key account for reservations. They blame HSBC, and HSBC blames them. Lounge Key doesn’t respond to any of our emails; their customer service is atrocious.

Prior to the pandemic we were able to access participating lounges, however for the past two years we’ve barely been able to get into any Lounge Key lounge. Apparently they now want you to pay for a reservation in advance of your visit; we’re unable to do that because they won’t establish our account. We fly internationally several times per month; I flew out of JFK yesterday, and like every other Lounge Key lounge they had a sign up that they couldn’t accommodate Lounge Key customers without an advance reservation. It’s a complete joke.

We won’t be renewing our current HSBC card despite being a Premier customer; any card offering Lounge Key isn’t worth the expense as you can’t use it!

I used to use my mastercard at lounges everywhere and was never charged, used the lounge pass at Barhrain Airport to ENQUIRE if I could enter a lounge.

I did not enter because they couldn't tell me if Loungekey would charge me.

2 minutes later I got an alert saying I'd been charged the standard $32 USD. I will be updating this review to see if it is refunded easily. Have proof I didn't enter the establishment from the staff at the counter- let's see.

Update - had an email from LoungeKey saying I wasn't charged so that's promising

Non-existent customer service

Was double charged, have tried to contact them to get this rectified, has been 2 weeks and no response yet

This is despite a number of follow up emails asking about the status of the initial email I sent

EDIT: 22/05/23

I've responded to LoungeKey's message below yet they still haven't replied...ironic they've just highlighted the very issue I've brought up in this review.

EDIT: 25/05/23

Their claims that I used my one free guest visit when visiting Big Smoke Taphouse is FALSE because it's after the fiasco I had at Big Smoke Taphouse that I called up customer service complaining to them and they awarded me a free guest pass!

Their customer service is so bad they can't even get the story straight and then lie on Trust Pilot so other potential customers don't see their underhanded tactics....make of that what you will!

I have an email to prove they gave me the free guest pass ON October, 11, 2022... after I called up about the fiasco I had at Big Smoke Taphouse that day...total scammers it's laughable.

If I could submit photos here I'd show you their lies.

15/06/23

Responding to their most recent message

They keep mentioning my free guest pass was used during my visit to the Smoke House... HOWEVER, they seem to be willfully IGNORING the fact I was given my free guest pass AFTER I called and complained about the situation that AROSE at the smoke house!! How can I have used my free guess pass at the smoke house when I was given it AFTER THE INCIDENT OCCURED? They say I wasn't charged for my guest to the Smoke House but I was!

Total liars. I am cancelling my subscription and will NEVER use LoungeKey again. It's not so much it's the issue that arose, it's the repeated lying they are doing to try and get out of it. Shocking. Trading standards should look into this company!

If you do not hear back from me further it means that the refund they've promised me below has never been issued!

24/06/23

Still no refund...looks like they mentioned that just to try and fool People seeing this review to think they have good customer service

28/06/23

Still no refund...I think they just said they'd refund me as it looks good on their response and it gives the illusion for people scrolling by that they dealt with the issue. But once again, like with the original issue, they haven't dealt with it, and have lied about dealing with it.

20/07/23

Still haven't received the refund, so it looks like they've lied about that too. Pathetic.

15/08/23

Still no word from them, still no refund. Liars and con artists.

17/09/23

Still no refund, still no correspondence....not even an email...looks like that's another thing they lied about

22/10/23

Still no refund....

Changed my card due to the benefits of lounge key access being offered ,
Tried it all the lounges at Birmingham international UK.
Told at all 3 , not accepting lounge key as space for walk in or business only.

I will be changing my card again as pretty useless

I really liked it, so far no any problems with it, I already used it in Ireland, Dubai, Malaysia, Taiwan... I don't understand why so many bad reviews...

Habe zum ersten Mal den LoungeKey Service ausprobieren wollen da ich eine ziemlich lange Reise vor mir hatte mit einem Zwischenstopp. Allerdings konnte die Lounge mich zwar finden, funktioniert hat es aber nicht! Also konnte ich es nicht nutzen. Habe versucht mein Account bei LoungeKey zu löschen und mich neu anzumelden seitdem funktioniert gar nichts! Wenn ich einen neuen Account erstellen will, wird mir gezeigt dass die Kartenkunde schon benutzt wird. Wenn ich mich aber einloggen will mit meinen Daten wird mir gesagt das ist keine gültige Nummer. Versuche seitdem verzweifelt jemanden von Kundenservice zu erreichen aber keine Chance. Auch nicht nach der 5. Email. Bin vollkommen enttäuscht zumal ich in zwei Wochen wieder einen langen Flug mit Aufenthalt zurück habe

Update 10.05.23 habe bis jetzt leider noch keine Mail erhalten von ihnen

Update 14.05.23:
Es hat sich immer noch keiner gemeldet! Und ich muss in wenigen Tagen fliegen. Ich bin ziemlich enttäuscht. Wann bitte meldet sich ihr Berater bei mir?

Update 17.05.23
Hallo LoungeKey.com ich habe leider immer noch keine Antwort bekommen. Können sie mir bitte, bitte eine Kontaktadresse geben? Und nicht die die auf ihrer Seite steht denn da antwortet ja niemand.

Tried on 4 trips through Manchester Airport and can never get into the t2 escape lounge its always full even when the airport is quiet! Totally useless card