LoungeKey Anmeldelser 241

I receive lounge as a perk via my credit card but since I started using it back in 2017 the service has gone way way down.

Numerous times I've been refused entry to to the lounges only accepting business class during certain hours and days.

The lounges in general via loungekey are not the particularly good any only reason for me using is due to its free nature via my credit card.

If you are departing to sign up using actual money, don't, use the money to buy a stale airport sandwich instead that is better value long term.

T5 Aspire lounge, the only one for lounge key is seriously awful. Very crowded,moderate food and generally unpleasant. Lounge key needs a better lounge. Very dissapointing

Really quite useless over the past year.

I’ve been refused entry to a lounge numerous times recently, based on various excuses at different airports. Not only that, but I’ve been treated quite rudely at times because the lounge staff are obviously fed up of needing to refuse people so regularly for LoungeKey.

The latest “reason” today at Manchester terminal 3, was that whilst the place remained quite empty for the 3 hour duration that i sat quietly in eye sight of the place; I was told the reason for this was to keep seats empty as part of their BA contract.

Totally pointless, and I’m likely to cancel my credit card with Santander.

A waste of time product. Ive been having issues adding my card to an account. I called them 11 days ago and sent an email. No feedback to date. I then called back today and they say they haven't received feedback from the back office, they want another 5 working days which I doubt will be enough considering their incompetence

I did not receive a direct response, I have supplied you with my email address, you may respond there

3 days later, still no response. Disgusting service from Loungekey.

Very disappointed with lounge one1 Heathrow, it’s not worth the money. Don’t be under any illusion your high end by going here, Better of in the weatherspoons or any of the other outlets and save your money.

Dear ,

As per long term user of your service l would like to file compain .

In the Belgrade airport my acces to air Serbia launge is denied .

Based on your contract with Air Serbia that they have write to refuse at any time Launge key if they belive and think that they will have full capacity of business class clients ?!

I've had the chance over the years to visit quite a few business lounges in Asia. In October whilst flying overseas had the opportunity to. visit LoungeKey at Sydney International Airport. Staff were delightful, however there was little or no food being served. At total loss as to why one would bother spending US$32 to use this facility, especially when even the staff agreed there were far better lounges at Sydney Airport. I note too they use the Premium Lounges in India. There is absolutely no way any business passenger in India would be paying US$32 for use of these lounges. I received some notification asking me how was my experience and wrote a comment. Then I received a reply this is only for technical issues, do not write about other things. Seriously have no idea how these company manages to attract paying guests. I also notice on my visit all the guest were airline employees

I live in america and the loungekey is decent here, I've never been denied. The selection of lounges at certain airports like Lax is horrible but overall I enjoyed the experiences. Mexico city lounge access has been my favorite because they acutally had a shuttle to the lounge as soon as i walked through security check. So far, Ive been to lounges in Texas, California, Charlotte, Las vegas, and Miami and Mexico city. My issue is re-registering my card in the app when I was sent a new card. Still not registered in the app but it works when I physically show my crypto.com card at the airports. My old lost card still gives me access in the loungekey app to check out lounges before i go. A little annoying but manageable.

Update: I called longekey and they directed me to the correct link to change my account info for my crypto.com card lounge key access. It synced and works fine now.

I am so surprised at bad reviews about lounge key that I almost feel quilty for not having any problems since I got it with my Visa Platinum card 3 years ago.
I have been using Lounge Key mostly in Europe and I never had any problem using it. I am Etihad and AirSerbia Platinum member and I have been using the Lounge Key whenever I dont have lounge that contracts with these carriers. I love lounge key and I am a happy customer :)

We are using key lounge several years with my family . We really love to use it . But today in casablanca airport pearl lounge when İ wanted to try sandwiches , one of woman and man said me that İ can only take 2 . İt feels me very bad . They are trying to take photos of their products that they are serving . The service of this lounge is so bad . My customer satisfaction is negative .dessert fruits are nearly frozen .

I have written two reviews regarding non access to lounges on several occasions using my loungekey membership. The last review I got a response from loungekey asking for some details. Which I responded to.
Since then I have heard nothing. Obviously the loungekey team are too busy responding to complaints regarding non access to lounges by other loungekey members.
Looking at all the other negative reviews I have now come to the conclusion that loungekey is a scam. I am paying my bank a fee to enable me to use lounges and my bank I assume are paying you for the privilege which is non existent.
I will now be taking this up with my bank.
Please do not respond (that is if you have the time with all the complaints that you seem to get) with, the team will look into it. That response seems to be wearing thin now. No other company would be able to survive with so many negative comments.
Regards
Graham Newman

Unfortunately, LoungeKeys partners regularly shut down LoungeKey access at busy times, making it effectively useless as a service. You'll only be able to access the lounge after every other membership type has jumped ahead of you on the waiting list. On several occasions, this has been the full three hours before a flight you're able to access the lounge for.

LoungeKey has become useless at London airports. Since March 2022, when travel started to open up after the Covid pandemic, I am being systematically turned away at all participating London airport lounges.

The explanation is always the same: "The lounge is currently at capacity and we can only take pre-booked customers".

Today is a random Friday morning at the end of October, half term is over, and the peak morning flight activity at Stansted airport has finished. I find this explanation highly unlikely, especially given the fact that this is the probably the tenth time in a row I have been told this.

I have come to believe that this is a deliberate strategy by the lounges to force customer to book in advance, thereby being able to charge more money, which isn't that surprising, given the recent generalised trend to charge more, reduce service or both.

I once regarded the LoungeKey service as the most valuable benefit of my very expensive credit card. This is sadly no longer the case.

Let's try to be constructive here. I do not need an explanation telling me that "the participating lounges can limit access due to capacity". This has always been the case, but obviously things have changed.

What is needed is a new product that fits the new market conditions. For example, charge an additional fee to provide a certain number of free advance bookings. I am sure you have brilliant product teams, please put them to work and give us customers a product that meets our needs. We do not need explanations or excuses.

Just got sent to Smokehouse at Heathrow by LoungeKey. I “checked in” and got a £15 voucher off the bill. Then realised I’ve been charged £20 by LoungeKey. So I’ve literally just paid £5 to walk into some random food place that anybody can walk into. What an absolutely ridiculous programme. Why does that even exist?? I’m just sitting here speechless that a company even sets up that arrangement. Even if they gave you £20 off the bill… what is the point???

To be honest it is not even worth a star, In Holland we had to wait outside with no chance of entering as we were nr 59 on a waiting list, and the women was so rude that she chased everyone outside that was waiting. The Lounge in Doha served airplane food it was also crouded but atleast after a 15 min wait we could enter. Having Loungekey access is worth Nothing !!!!

My Australian Bank has Loungekey as a 'benefit' of joining their Ultimate Credit card. It is false promotion. To access any of the linked lounge/cafe costs USD 32 (approx AUD 50) per visit. An additional USD 32 is charged if I wanted to bring my partner. In exchange of my USD 32 at the Brisbane terminal cafe I would then receive a maximum of AUD 36 off my bill. So if I chose to only have one coffee and a snack, I would be charged USD 32 for AUD 20 worth of food. Scam.......The banker I dealt with had no idea there would be any charge. This is a con.

Absolute waste of time. Time and time again, get refused. Place was empty this last time, yet no room. AVOID

I'm very frustrated to have used your services with a total of 4 visits available and yet you charged my card with a total of $85.79 for my visit. When I presented myself at Pierre Elliot Trudeau Airport, I handed the young lady at the counter my cell phone with all the details of those visits, they seemed to be having issues with their system, so she didn't scan the bar code. She chose to take my husband's card instead which is linked to mine, however it is not the main card. I'm very disappointed that nothing was questioned. Make sure that if you are to use the lounge insure to tell them what you want and where it should be charged to, after several emails with the Lounge I was told that their employees have no way of knowing what the benefits are, It is obvious that if I'm giving you the details on my cell it isn't necessary for them to know my benefits.

Another refusal to The lounge at Leeds Bradford Airport as I couldn’t pre book and they say the lounge is full. Embarrassing as friends booked direct as a meeting point only to find I’m not allowed in. What’s the point of being a LoungeKey member? It seems it’s becoming a regular thing!

I was told to send an email with my partners LoungeKey details which I did on 6th September and again on 26th September 2022 to which I've had zero response to.

I was incorrectly charged for one guest on 20th July 2022 for $27.

My partner had a LoungeKey pass which the restaurant didn't scan as they added the guest onto my pass by accident without confirming with me. She stated I've added your partner as a guest so I don't require her LoungeKey details to which I stated I will be charged $27.

We ended up leaving without redeeming the £15 off the final bill price per person at the Big Smoke Taphouse & Kitchen at Luton Airport.

I was informed the money will be refunded as the restaurant stated they won't redeem the receipt which gives a discount of £15 per person from the final bill.

It doesn't make sense to pay $27 to receive £15 off the final bill.