Look After My BillsAnmeldelser 

After two years of mediocre service, I've decided to cancel. I've followed their instructions to the letter (cutting and pasting from their FAQs), providing personal details and the all important "reason for cancellation". Their reply was that they can't cancel because I haven't given a reason. I have three obvious problems with this. Firstly, it's not been cancelled - very annoying! Secondly, I have given them a reason, and a very clear reason too. Finally, and most importantly, on what basis do I need to provide a reason to cancel? Just do what you're asked cancel the sodding service! ... or maybe the cynical side of me realises that this is just a way of ignoring my instruction, and keeping me as a customer. I've got stuck in a infinite loop of LAMB cancellation despair. Don't be stupid, don't be me, don't sign-up.... you'll never be allowed to leave.

I switched to this company and they found me a new supplier just before Igloo ceased trading. So, far, so good.
I paid a monthly amount of £88 with igloo.
The company they changed me to set up a direct monthly debit of £331!
They tried to tell me this was a cheaper deal!
Now, I cannot get through to Neon Reef who they changed to. The reviews for Neon are bad especially for refunds.
Now, ‘Look after my bills’ are not changing suppliers for anyone in this current climate with the price hikes. I cannot get hold of anyone at ‘Look after my bills’ which is very funny because when I was looking to change, they replied promptly.
Still waiting for my £20 as is my daughter for signing up.
I think these people will cease trading too.
In reply to ‘look after my bills’ reply to me. You are as responsible for thinking I can afford £331 a month and you made a very bad choice for me. What does it take must to call me and begin to resolve this matter or help resolve it?
Common courtesy expects at least a phone call to reassure me you are on my case. I have sent you numerous emails as I have Neon.
Update 16:00 - Look After My Bills called me to say that originally I put my kilowatt usage into the money spent column which meant they worked out my costs over a year were over £20,000!
She has rectified this today and requested the correct amount of DD to be set up as well as a refund. However, if they are looking after my bills, why did no one question this until I brought to their notice today?
I am very unhappy and would like to sever my connection with NEON REEF but the plan she found me means I have to pay £36 exit fees. I think ‘Look After My Bills’ should pay that one for all the mess they got me in.
NEON REEF has bad reviews and people still waiting for refunds.
Why did ‘look after my bills’ switch me to a provider with bad reviews?

Awful website. I tried to switch energy providers 10 weeks ago. They assured me that this would be done the next day. I received no communication at all. I tried calling but their phone lines are off. I emailed with no reply. I received on today informing me that they are not providing the switching service any longer. Awful. Avoid!

they are honest and trustworthy and have so far given me a great deal .hope my next switch is equally as good thanks

I would really recommend this service, it’s easy quick and straightforward!! To me it’s a no brainer !

Having previously been very happy with LookAfterMyBills, I have been extremely disappointed with my experience while trying to cancel their service.

With the current situation in the market I wished to take back direct control of my switching. You can't pause or cancel their service online.

When I emailed customer support I received an email back asking for my reasons. I then received a further email asking if they could call to discuss. As a customer I felt this extremely this intimidating and intrusive and was just designed to make leaving as hard as possible.

Think twice before signing up as you will find it extremely difficult to leave!

I always used ‘you switch’ to find an energy company and chose wisely. On a recommendation I along with 4 other family members switch to ‘look after my bills’. Look after my bills seems in our experience to use companies we had never heard of. All 5 of us have had our energy company go bust. With the energy crisis we are all going to be struggling to hear our homes with having to switching companies at a time when prices have gone through the roof. We all thought we were safely locked in. I shall be seeking advise to see if we can hold ‘look after my bills’ responsible for ‘not looking after my bills’ my mum is in her 99’s and worried sick about not being able to heat her home.

Great company just tell them what company your with ..Then they find a better deal...simple..leave it to them and get on with your life...

As a new customer I asked some questions about my switch. They were answered efficiently, precisely and informatively giving a lot of confidence in the service.

I'm utterly disgusted and let down by the sheer unprofessional manor in which this company has dealt with my private affairs, firstly I sent all my details to this company and I didn't receive any acknowledgment that they had received this, secondly I find a company called Utility point taking direct debits from my account and I'm still paying for all my previous utilities. I am now trying to get the money back that was taken without my authorisation, this has so far been unsuccessful after months of trying! all because Look after my bills sent my details forward to Utility point. Have spoken to Look after my bills and they have told me that they will investigate the situation and call me back but instead they just sent me an email saying they cannot do anything! thanks for looking after my bills...not... instead all you have done is give me a severe headache!
Update.... 13/10/2021
I found out a few days ago that utility point is now in administration, there is now no chance of me getting my money back. Thanks again look after my bills.com for giving my hard earnt money away!

Absolutely not professional very unreliable company. Had the worst experience of switching from octopus to new company through “WE LOOK AFTER YOUR BILL “ was paying only £60 PM to octopus and they gave me offer of £49PM and get Air cooler free in September 2020, till now nothing. they are trapping customer with free offers. The customer services are the worst and they have lie to me many time oh sorry will give you Amazon £60 voucher nothing got from them.
I have paid whole year £120 PM from £60.
Never trust them ever.

It only occurred to me today to check whether the guys that set up LAMB are still with the company, and found out, through an obscure energy website that they sold it in 2019 to GoCompare, a comparison website. Interesting that there was no other press, at the time (or since) of them selling and that the ethos they set out, vanished very quickly. I’d been paying gradually increasing charges since then and am now, like everyone else, a little peeved that this sale wasn’t more widely known. Had it been, I would’ve changed before this whole debacle! What that would’ve saved or cost me I’ve no idea, but I wouldn’t have chosen a comparison site to make the decision for me.

I have given 4 stars because I'm waiting to see how things pan out now that Moneyplus Energy has gone bust and I have been allocated an account with British Gas. LAMB have been in contact all the way and have advised I hold tight for the time being and as soon as BG is set up LAMB will then find me the best deal if there is one. I wait in hope with that little extra star!

I'm a 75yr pensioners living on my own I need support with these things ,but I am worried I am visiting friends until end of October and am not able to take any readings as I'm currently hundreds of miles from my home , and as a person on a very tight budget I'm afraid that my bills might rise beyond what I can afford ,What can I do am extremely concerned

Useless first utility point and now green energy its not a one off with look after my bills. They should be next with the complete lack of due diligence they do on suppliers. As someone else has said my DD also went up when they moved me to. Green energy when meant to be saving me money. This is britain today companies like this making money for doing a useless job. Thanks so much now i am sure i am looking at massive hike in bills being moved to another huge overpriced energy company. This is the end ot look after my bills making easy money off UK customers. From now on will do my own research

Not only had they moved me to Green Energy FGeb 2021.which has now gone bust but they didn't end things with BG (British Gas) Evolve! D/D was still running!
Green started off well £75 per month for both supplies but crept up to £225 per month! I've been out of the country 4 months & kept saying but I'm not there!
Now I have a huge credit with them!
I was sending regular readings!
What of this huge credit? I've read in their emil that it gets carried over to the next supplier?
As yet not heard from Look after my bills, to who is taking over? On radio that Octopus has taken over Avro clients?
What a complete mess!! I'm calling them tomorrow..! NOT HAPPY & VERY DISAPPOINTED IN THEM AS A COMPANY! DONT USE THEM. I DID A BETTER JOB!

Brilliant service and trustworthy. Both my queries answered very quickly and clearly.

Was paying £101.75 per month for my electricity, I decided to try LAMB. When I was switched I was virtually in balance with my previous supplier in April which you would expect as you enter the summer months.
LAMB switched me to 'People Energy' in April - straight away my DD went up to £109 per month. They claim to have saved me £138 - not really when I have been paying more than my previous supplier who I set up with myself.
Now People's Energy have gone bust LAMB have informed me I've been moved to British Gas - and I should sit tight for the moment - really!!
People's Energy are sat on £348 of my money, god knows when I will get this back!! Also I have absolutely no idea what tariff BG will put me on - surely they can at least have the decency to supply this information to their customers.
LAMB have not saved me money, I have emailed them to cancel my account with them and I advise everyone to do the same.
Fortunately I can afford their error, however I pity the families who will be put into fuel poverty as a result of LAMB lack of due diligence on suppliers who they switch you to. No doubt a large number of customers will be in credit due to the time of year and it remains to be seen how many months it takes Ofgen to carry these credits over.
Obviously their business model is based on which supplier pays them the most commission not what is best for their customers.
Shame on them also for turning their phones off and washing their hands of their customers when the going gets tough.
Crisis happen in all industries, however a good company deals with a crisis and provides real communication and assistance. All LAMB's seem to offer is platitudes and the advice 'don't worry' - sorry but people are reasonably worried and rightly so.

No doubt like all the negative reviews I'll get the standard form response advising me to email them, don't waste your time - all you get back is an automated response to go to their website.
They deserve a zero rating!

I originally joined soon after they started and introduced a friend which entitled both of us to receive £20. Spent 8 months trying to get this reward without success despite more than 20 emails. I was signed on with Green which was a shambolic outfit and I could never access my account to see my bills.
Three weeks ago I was informed by Look after my Bills that I did not need to worry about switching as their experts had scoured the market place and arrived at the conclusion that Green was still the best company and therefore I would be staying with them. I told them that I would be leaving and joined one of the major companies. Two weeks later Green have gone belly up so don’t trust Look after my Bills as you will regret it.

I would highly recommend Look after my bills, we have saved alot of money and also they do all the work, which is a bonus.