Lone Rider Anmeldelser 

Ordered a luggage rack. Took 2 1/2 months to get. In the meantime I went a different route. No emails, no nothing. Went to return it. Asked for a prepaid sticker. Was informed they don't do that. Lovely customer service.

Lonerider company operates with utmost professionalism. I ordered 5 products, and as soon as I realized that two of them hadn't arrived and one was the wrong item, I immediately contacted them. Without any hesitation, they acted very quickly to issue a refund, send new products, and reship the missing items. My shopping experience with the Lonerider family, who prioritize customer satisfaction above all else, was wonderful. I thank the entire team and express my gratitude.

Had the best after sales service from Anna. From having replacement nuts & bolts, inner bags due damaged clip during shipment to carry straps. The product is really good and sturdy. Have never regretted buying from them!

Purchased the advbags 70 in June 2025 which were promptly delivered. Due to trips being postponed, they never got unboxed until Jan 2026, at which point i discovered that it contained 2 x right hand holsters and 0 left hand holster.

Got in touch with Lone Rider and explained the situation, but as it had been 7 months since purchase i wasnt expecting much. I was wrong, they immediately apologised for the error and 2 days later the missing holster landed on my doorstep.

Any company can make a packing error, but not many would sort the issue as quickly and efficiently as Lone Rider.

5 star service - huge thanks to Anna at Lone Rider.

First, I would like to talk about the product itself. I have their LR MotoTent for a couple of years now...very good product, resisting well through the time and some rough storms.
Also, I bought the MotoCase 57L in 2025, and to summarize it, that is the best case I ever had in 25 years trying all sort of qualities, prices, models, styles of cases, including the BMW OEM boxes used on the GS lineup.

I had a small personal issue with my MotoCase keys and received a lightning fast feedback and immediate support from Anna (Customer Service).

Highly recommend Lone Rider!

Una gran calidad de todos su productos, tanto en el material utilizado como en el magnífico diseño , hecho por moteros para moteros. Cada detalle está pensado para ser lo más práctico y seguro. Os lo recomiendo. Muchas gracias Lone Rider.
The quality of all their products is excellent, both in the materials used and the superb design, made by bikers for bikers. Every detail is designed to be as practical and safe as possible. I highly recommend them. Thank you very much, Lone Rider.

Outstanding customer service and an easy process of ordering, with clear updates on delivery. Lone Rider gear is my 'go to' for my Moto Adventure tours. Highly recommend if you're looking to enhance your riding experience. Nick The Boomerang Biker.

Para mi en el equipamiento de nuestras motos son los mejores ,no tienen rival ,en materiales ,estética ,calidades y variedades .
Pero cuando empiezas a conocerlos te das cuenta de por qué,tienen un equipazo en todos sus departamentos y eso se nota tanto en el trato con el cliente como en todo lo que hacen .
Se nota que se preocupan por lo que de verdad nos hace falta y de cual es la mejor manera para hacerlo .
Solo puedo deciros que gracias por facilitarnos todas las necesidades de nuestros viajes .
Un saludo

I was a little disappointed when my inner tent arrived with a fault so emailed Anna at LoneRider to seek advice. Within 40 mins of my email being sent another inner tent on its way to me and my issue resolved. Things go wrong in every company but it's how they deal with it counts! You get what you pay for in this world and LoneRider have proved they support customers when difficulties occur. 5 stars

J'ai rapidement reçu mes colis et en bon état.
Pour les avoir déjà utilisé, je recommande vivement les produits lone Rider

L'azienda e stata puntuale nella fornitura, lo scambio dei messaggi e stato rapido anche se non parliamo la stessa lingua.
Siccome mancava il telo sotto tenda, si sono mossi immediatamente a spedirmelo senza tante storie.
Posso raccomandare la Lone Rider senza ombra di dubbi
Salvatore

Excellent build quality and premium look. The amber colour combination looks fantastic on my R1300 GSA and really elevates its appearance. Service and interaction were smooth and professional. One suggestion would be to make the headlight guard slightly more secure, as the easy-remove design, while convenient for cleaning—also makes it easy to remove when the bike is parked. Overall, highly recommended.

Great product support. Quick and friendly help in choosing the needed spare parts for my MotoBag-system. I felt understood, respected and valued as a customer and happily share my great experience with all of you. Great products, great quality and great support. Happy customer!!

Great products. But also, and maybe even more important, an awesome customer’s service. I just experienced it lately when they offered a replacement for a 300€ piece without arguing at all.
I definitely recommend this brand.

Great products, amazing expérience and perfect support team

Bonjour à toutes et à tous !

Je tiens à souligner l’excellence de Lone Rider 🙌

Réactivité, professionnalisme et produits de grande qualité sont clairement au rendez-vous.

Mention spéciale pour leur service client exemplaire : suite à la réception de mon colis à La Réunion, j’ai dû payer 159 € de taxes de douane, montant que Lone Rider m’a intégralement remboursé sans discussion.

Une marque sérieuse, honnête et vraiment à l’écoute de ses clients.

Je recommande à 100 % ✅

Bonne année à tous les motards de France ! Ride safe 🙏👌

Some initial queries regards products, and contact means, professionally resolved by Anna hence uprated to five stars and order placed,

Great service, very good product
Unfortunate 1 led lamp was delivered defect but i only send 1 messages and 1 min later they send me a new one, that’s very good service

I need to say i never had this kind of good service before from any other company

I highly recommend Lone Rider products

Thanks Anna

Rapide et soigné,malgré tout deux fixations légèrement abîmées

Renvoyer par le SAV en à peine quelques jours après échange par mail rien a dire excellent !

Lone Rider is probably one of the best places to shop, if not. They have some great products for motorcycles and the best service you can find. If it's the weekend and you have a question, you have an answer the next day, even if you don't expect it, even here during the Christmas holidays, I asked a question on December 24th and by December 25th they had answered and provided all the information about my question and a video that could help. Their service is absolutely top notch and I would definitely recommend them to everyone.