Great team, and the new test kitchen items were truly awesome - The best thing I tried was the everything bagel scroll, which was lovely, cheesy, and savory. Lola's is always the stop for birthday... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The cake looked beautiful, but unfortunately, we didn’t enjoy it as much as we had hoped. We felt it lacked moisture and was a little dry, which was disappointing as it wasn’t up to the usual high sta... Se mere
Virksomheden har svaret
Lola’s cakes are delicious and my family love getting these cakes for their birthday. My review is long but I like to give a good review if I’m happy with a company There cakes a... Se mere
Ordered the test kitchen products: lemon cake, chocolate crisp and cinnamon scroll. Everything was delicous =)
Virksomhedsoplysninger
Om Lola's - Lola's Westfield Stratford
Skrevet af virksomheden
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Skrevet af virksomheden
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Kontaktoplysninger
Ground Floor, Statford Westfield, E20 1EJ, London, Storbritannien
- +447852 646 119
4,7
Fremragende
720 anmeldelser
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Frozen birthday cake
My daughter loved her Frozen cake for her 4th birthday party!
It was delicious too!
15. december 2025
Seemless ordering and collection
Seemless ordering and collection! I will definitely would consider ordering from them again!
5. december 2025
One of the best chocolate fudge cakes!
I ordered the large chocolate fudge cake for my son’s birthday. Although I am not a chocolate lover, I really enjoyed this cake (as did all our family and friends).
The cake looked amazing. The sponge was moist, the icing and chocolate covering were smooth and creamy and not too rich. Everything used for the decoration looked very decadent. Will certainly be using Lola’s again for celebration cakes.
2. december 2025
The cake was delivered on the exact…
The cake was delivered on the exact date and time, and the cake tasted so good and delicious, thanks to Lola's Cupcakes. I would like to order again
2. december 2025
Ordering to Eating was flawless…
The whole ordering to eating process was faultless! Thanks!
20. november 2025
Great tasting cakes
Great tasting cakes. Love the red velvet my absolute Favourite. Will buy again.
8. november 2025
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
The worst experience, the best after-sales service
The worst experience I’ve ever experienced. Today is my birthday and the staff promised me I can pick up at 6pm. When I got here exactly 6pm, they all gone even I already paid for it, it is birthday cake!!!! How can I pick it up on other day???? I just want to refund and never go here again.
Updated: Thank you Lola’s cake team. Their response speed and problem-solving efficiency are the fastest. Appreciate it.
16. november 2025
Uopfordret anmeldelse
Besvarelse fra Lola's - Lola's Westfield Stratford
Hello Jo,
Thank you for taking your time to share your review.
We are sorry to hear that your collection order was not at the store at the listed time of collection.
Collection orders that we send to our stores are checked at multiple stages, including at the shop after these orders are delivered, to best ensure we can detect any issues with orders as early as possible on the rare occasions that issues do occur.
I have tried to look through orders placed with our team through our website or through our emails if we have been contacted previously about this to assist you and sadly could not find any results for your order or issue.
Please could you email our team at hello@lolascupcakes.com with your order details and information regarding your issue so our team can assist you further on this matter?
Kind regards,
Stunning cake
Stunning cake - we adapted the baby girl cake to celebrate my daughter’s 16th birthday as I loved the look of the cake and so did everyone else. Tasted fab too. Staff were excellent.
11. november 2025
100% deliciousness!
As always, the cupcakes were utterly delicious! They are a perfect size and there were no complaints whatsoever! We love the idea of selecting our own favourite cupcake flavour when celebrating someone’s birthday and it’s great that you can choose vegan and gluten free varieties too. I ordered a mixed cupcake box online then collected from Westfield Stratford.
3. november 2025
Had a horrible experience for the first…
Had a horrible experience for the first time being a consumer of Lola’s I wanted to buy a small cake and then I bought it. Nobody made it clear to me that I had a message written on it that said happy birthday the only thing that puzzled me as I walked off the girl wished me happy birthday which made me think just peek into the box and see what’s there then I realised it said happy birthday on it literally within less than two minutes I went back and I said hey, you’ve sold me a cake with a birthday message can you please tell? Sell me one without one which I was told we don’t have any plain cakes left and even if there was I can’t sell it to you because is it against health and safety but I explained you literally just sold it to me and you didn’t explain to me that the only cakes that you have left have a message it became a whole thing. The staff member was extremely rude also lied multiple times to her supervisor and customer service and I’m just really really disappointed how everything was dealt with in the end the supervisor wipe the message off and then put some sprinkles on it which that could’ve been done from the beginning but it was just made so long for absolutely no reason and as a customer, it left a bad taste in my mouth and I don’t know if I would consider coming back to here again
3. november 2025
Besvarelse fra Lola's - Lola's Westfield Stratford
Hello Nura,
Thank you for letting us know about your visit to our store.
I am sorry the cake had a message on it which was not expected.
We do have all our cakes on display and unboxed pre-purchase so the staff member sadly might not have been aware you did were not aware of the Happy Birthday message due to this. Our cakes are sold as seen.
Due to Health and Safety we cannot take returns of cakes once they have left the store, they cannot be resold to other customers.
We will pass on your feedback to see how we can improve this in the future to ensure customer's are more aware of messages before purchase.
I hope you have a good weekend ahead.
Best wishes,
Alice
The cake was lovely and alternative…
The cake was lovely and alternative choice to the one I originally wanted. I'd definitely buy again and that it's gluten free is real bonus for allergy sufferers.
27. oktober 2025
Great tasting cake!
We have been buying birthday cakes from Lola's Cupcakes for the past few years and they're always really good cakes.
This time around was no exception.
26. oktober 2025
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